Royal Caribbean and Celebrity Cruises Merging Accounts Into One

[skid10]

Moving this up to see if anyone has been able to find the link they send to print out your edocs. The link in the e-mail does not work.

Try this.. hopefully will work:

https://secure.royalcaribbean.com/mycruises/processLogin.do

Login with your old user name and password.

Click on reservation number.

Click on Cruise documentation.

[applehazar]

Just logged in. Cruise Planner link now worked without having to re-enter reservation number etc. Checked calendar. ALL MY DINING RESERVATIONS AND PURCHASES ARE BACK!!!

 

 

 

Yay!!! :D:D:D

 

 

 

~ Judy

 

 

 

Yay Judy. I only wish mine worked. But I assume it’s royal deciding who they fix first

 

 

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[CapeGal]

Try this.. hopefully will work:

https://secure.royalcaribbean.com/mycruises/processLogin.do

Login with your old user name and password.

Click on reservation number.

Click on Cruise documentation.

 

Thanks. Doesn't work for me anymore. :(

[Alcairns]

Bizarre because I was able to get in and print docs.

 

 

 

Did you use your user name or email address to log in?

 

 

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[skid10]

Thanks. Doesn't work for me anymore. :(

Even as messed as they are, it still amazes me that what works for one person doesn't work for others.

[Blizzard54]

I got in easy today but my cruise history is gone.

I also can not get to or find the C&A section.

[applehazar]

Even as messed as they are, it still amazes me that what works for one person doesn't work for others.

 

 

 

Doesn’t work for paid people. You must be a Rccl employee

 

 

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[KmomChicago]

You could try logging in using a different browser e.g. if you're currently using Internet Explorer, try Firefox or Chrome. If you don't have another internet browser loaded on your computer, you can try clearing your browser's cache. And finally, if you're not tech savvy then just call Royal Caribbean to get assistance with their website.

 

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Thanks. We have Edge on the same computer and it’s working fine!

 

 

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[applehazar]

Thanks. We have Edge on the same computer and it’s working fine!

 

 

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Not mine !!

 

 

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[LeeRB]

I can't figure out how to cancel a cruise that I booked on the website anymore. Anyone know?

 

If you have your booking number you can probably do it by calling them.

[sj25]

I just ended up calling crown and anchor today and they got my account finally linked with my crown and anchor # and said in 24 hrs everything will be there....lol will see:)

[LeeRB]

Thanks. We have Edge on the same computer and it’s working fine!

 

 

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Firefox doesn’t work either, I use it and keep getting “We're unable to complete your request, so please try again later.”

[applehazar]

Firefox doesn’t work either, I use it and keep getting “We're unable to complete your request, so please try again later.”

 

 

 

NOTHING WORKS

 

 

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[Clarea]

Firefox doesn’t work either, I use it and keep getting “We're unable to complete your request, so please try again later.”

Some have reported being able to fix that symptom by clearing cache and cookies.

[applehazar]

Some have reported being able to fix that symptom by clearing cache and cookies.

 

 

 

Fake news !!

 

 

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[ramja96]

Look, it's clearly NOT the web browser, it's the host site! Face it, RCI's IT dept. needs an overhaul.

 

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[applehazar]

Look, it's clearly NOT the web browser, it's the host site! Face it, RCI's IT dept. needs an overhaul.

 

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Waste of time. Rccl doesn’t care. Until the ships are empty it doesn’t matter

 

 

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[Dennis#1]

Look, it's clearly NOT the web browser, it's the host site! Face it, RCI's IT dept. needs an overhaul.

 

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Well said. RCCL messed up on this revision to their website.

 

 

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[applehazar]

Well said. RCCL messed up on this revision to their website.

 

 

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Epic Fail by the ceo. But he’s untouchable

 

 

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[Jarmo]

NOTHING WORKS

The fakest of news.

[h20skibum]

So it looks like they still have a ways to go. Went in thru the already booked link to book some specialty dining for our cruise next week. After going thru the process and applying some of the OBC for it, it gives an error that it can’t process my credit card payment.

 

I am using OBC, not a credit card!!! So I get cycled back to entering the reservation number, and it throws up an error that it can’t find the reservation.

 

So after a half hour of trying this, I call and get in the cue for 20 minutes. Then the Royal Rep tries to make the dining reservation, and surprise, they get the same error. “Please hold a little longer, we have our Resolutions department working on it”

 

After 40 minutes, they are finally able to get the Chops reservation added. Then, after this long, they try to upsell a bottle of wine. How about they should just throw one in for this taking so long.

 

I am glad I had all my docs printed before this fiasco started. Guess I will wait until after this cruise before I try to fix the login problems. It still gives errors using either the username or email. And yes, even clearing the cache and trying IE, Chrome, Firefox, Safari, and Puffin browsers won’t work.

 

At least I have six months before the next cruise after this one. Maybe it will be fixed by then.

 

 

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[applehazar]

So it looks like they still have a ways to go. Went in thru the already booked link to book some specialty dining for our cruise next week. After going thru the process and applying some of the OBC for it, it gives an error that it can’t process my credit card payment.

 

I am using OBC, not a credit card!!! So I get cycled back to entering the reservation number, and it throws up an error that it can’t find the reservation.

 

So after a half hour of trying this, I call and get in the cue for 20 minutes. Then the Royal Rep tries to make the dining reservation, and surprise, they get the same error. “Please hold a little longer, we have our Resolutions department working on it”

 

After 40 minutes, they are finally able to get the Chops reservation added. Then, after this long, they try to upsell a bottle of wine. How about they should just throw one in for this taking so long.

 

I am glad I had all my docs printed before this fiasco started. Guess I will wait until after this cruise before I try to fix the login problems. It still gives errors using either the username or email. And yes, even clearing the cache and trying IE, Chrome, Firefox, Safari, and Puffin browsers won’t work.

 

At least I have six months before the next cruise after this one. Maybe it will be fixed by then.

 

 

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Oh lord. I hope royal execs are finally FIRED!

 

 

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[Jarmo]

Some have reported being able to fix that symptom by clearing cache and cookies.

And private/incognito modes seem to give better results.

[applehazar]

And private/incognito modes seem to give better results.

 

 

 

Why do we have to improvise and be incognito? Shouldn’t royal just FIX THEIR CRAPPY WEBSITE?.

 

 

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[applehazar]

Why do we have to improvise and be incognito? Shouldn’t royal just FIX THEIR CRAPPY WEBSITE?.

 

 

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Wow. Thousands of negative comments and Royal carribean doesn’t even care.

 

 

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