Has NCL given any reimbursement for the delay due to crew member jumping overboard?

[L1211]

I don’t understand why people assume they are due compensation either. If you bought concert tickets, get stuck in traffic because a truck jack knifes and causes a major wreck, and you miss your concert you paid a lot of money for, does the driver owe you compensation? Does the company he drives for owe you? I don’t understand why people feel entitled every time something goes not as planned. If a few hour delay breaks the bank, you should not be going on vacation. Life happens.

 

 

 

Irrelevant because in your example the loss was not caused by the one who sold you the service... In this case it was. Hence the assumed responsibility.

 

 

Sent from my iPhone using Tapatalk

[L1211]

Guess they didn't buy insurance!! How is it NCL fault someone went overboard??

 

 

 

It wasn’t “someone”. It was their employee. Employers are responsible for the actions, even the accidents, of their employees and the impact that has on their customers. It it were a guest, I would totally agree with you. I think the two are different.

 

 

Sent from my iPhone using Tapatalk

[L1211]

Of course it's not the same. But what they do have in common is an employee's action impacted the guest experience.

 

 

 

Agreed 100%. That is part of my point, an NCL employee caused the problem.

 

 

 

One more point: I am not saying the impact to the Getaway guests was the same as the Concordia guests. The impact (damages) isn't the issue I am discussing. It's whether NCL has any responsibility. Once the level of responsibility is determined, then you look at damages which I agree are (or should be) minimal.

 

 

 

I totally agree with you. Companies are responsible for the actions of their employees. I’m not sure how you separate the two! How can they not be accountable for incurred costs given it was caused by the actions of their employee? If a guest, it would be totally different.

 

 

Sent from my iPhone using Tapatalk

[Homosassa]

What goes round, comes round. This time, the passengers shared the burden of trying to help a fellow human being in distress. That person happened to be a crew member.

 

Next time, it may be one of the passengers that was on this cruise that disrupts everyone else's plans because of some personal mishap on board ship.

 

No compensation should be expected.

 

Life happens. Ship happens.

[david_sobe]

There were already 3 different threads on this and the horse was beaten to death several times already. Sometimes there are some comments that just want to troll everyone because they are not even dignified to respond to. To compare a ship crashing on the rocks, sinking, and killing multiple passengers to a ship arriving several hours late is really one for the record books. Cruise ships skip ports, change itineraries, arrive late frequently for various reasons. 95% of the time you can catch a flight from Miami 3 hours after the ship docks. However life is not perfect and there are rare times its not going to happen. These are the risks in life. And considering they are not life or death risks, its just inconvenience. Everyone still made it home safe but arrived late. First world problems. Using this weird logic, NCL should charge the passengers more money because they got to spend more time on the ship.

As for the passengers that boarded late, $30 OBC for EVERY passenger is actually excessive IMHO. The ship sailed 2 hours late.

If a cruise line was responsible for everyone's flight that is missed, they could not be in business. Plan accordingly or take your chances or get travel insurance.

If ICE or Customs inspection hold up the line and you are late to the airport, should they have to pay for the flight you missed? They would laugh at you if you asked for compensation. What if your cab from the port hits a traffic jam because of a car accident. Should the people in the car accident be responsible for you missing your flight?

Edited July 4, 2018 by david_sobe

[Trimone]

Imagine paying upfront for Hotel, then flights and connections. It happened to us in the Ash Cloud with Costa, anyone who had not booked directly with Costa was escorted of the ship in Dubai. We a family of four had to find accommodation with 45000 people stranded, it was difficult, we rented a self contained apartment.

I may add at the time our insurance, had dismissed any liabilities due to act of God.

We spent time contacting the press in the U.K. about our plight, our bank manager paid all the salaries to our staff. Eventually our local paper contacted me for the story, we were front page in about four papers.

When the cloud started to lift, I returned to Qatar airways, not front desk but office above, they were used to seeing me by now, the big man behind the desk greeted me in the usual fashion, smiling like I was part of the family, I had my wife and children with me.

He said can you be back here in an hour packed? You bet.

On return, I rang our insurance company for confirmation that they were not paying, they asked why? I said all the papers want too do a follow up story. Guess what? They paid back every penny

[Cruisercl]

When I saw this I thought it was a troll thread. :rolleyes:

 

IMO, I am not convinced a ship being 5-6 hours later than 'expected' arrival constitutes any compensation by NCL. NCL highly recommends travel insurance when making your cruise reservations; it is your personal responsibility if you chose to not buy it.

Also, NCL also recommends that flights not be booked before 1-2 pm (usually when coming in in the morning) for any reason that the ship may be late; it is your responsibility that you chose to book it earlier (if this was case). This doesn't apply to everyone.

 

These are processes in place that would help people if the unexpected happens; if people do not want to adhere to these it is at their own personal risk of any consequences of the unexpected. With all risk, sometimes it works out but sometimes it doesn't; again personal responsibility to travel at risk.

 

Safe sailing!

[njkate]

Why did NCL compensate for a storm a ship went through a few months ago? Surely NCL has no control over weather.

Me myself would not have expected to be compensated for a weather related incident. I also am of the thinking if you can afford a vacation you can afford the insurance.

We have become an entitled society that believes we deserve some kind of compensation for every little blip in our lives as well as becoming a sue happy society.

[roger001]

Assignment of responsibility should go with something that is preventable. Second guessing the behavior of every crew member is not one of those. You got to be careful expecting compensation for everything. If you have a wreck on the interstate and cause a traffic blockage for hours, should all of those thousands of delayed motorists expect compensation from you? I guess you could take it there....and these days, might.

 

And trip insurance.....strictly a personal choice. But it is all about rolling the dice. They roll and you lose, you gambled. The folks with it, won, those without, lost. But all a choice you are free to make. No complaining later though.....

[Georgia_Peaches]

There were already 3 different threads on this and the horse was beaten to death several times already. Sometimes there are some comments that just want to troll everyone because they are not even dignified to respond to. To compare a ship crashing on the rocks, sinking, and killing multiple passengers to a ship arriving several hours late is really one for the record books. Cruise ships skip ports, change itineraries, arrive late frequently for various reasons. 95% of the time you can catch a flight from Miami 3 hours after the ship docks. However life is not perfect and there are rare times its not going to happen. These are the risks in life. And considering they are not life or death risks, its just inconvenience. Everyone still made it home safe but arrived late. First world problems. Using this weird logic, NCL should charge the passengers more money because they got to spend more time on the ship.

As for the passengers that boarded late, $30 OBC for EVERY passenger is actually excessive IMHO. The ship sailed 2 hours late.

If a cruise line was responsible for everyone's flight that is missed, they could not be in business. Plan accordingly or take your chances or get travel insurance.

If ICE or Customs inspection hold up the line and you are late to the airport, should they have to pay for the flight you missed? They would laugh at you if you asked for compensation. What if your cab from the port hits a traffic jam because of a car accident. Should the people in the car accident be responsible for you missing your flight?

Agree with everything you said but just want to comment on the 2 hours late part...although it was an amazing turn of events that the captain was able to leave port just 2 hours late, the 1st day for all the passengers who boarded was a wash. Many people like to board as early as possible to take advantage of the first day and explore the ship. I too, think $30 OBC pp is excessive, per cabin maybe. As many people have said, stuff happens sometimes. It doesn't change the disappointment one may feel as they embark on their first day. Should they be compensated for disappointment? I don't think so but there is no travel insurance for this either.

As for the other end, I have learned largely from this series of threads that the importance of travel insurance should never be underestimated. I always decline the insurance but just picked up a policy for our next trip on the Breakaway over Thanksgiving. It was surprisingly affordable when compared to the cost of our cruise. Like you, I think the horse is dead. Perhaps a thread on the value of travel insurance should take its place.

CM

[pcakes122]

Assignment of responsibility should go with something that is preventable. Second guessing the behavior of every crew member is not one of those. You got to be careful expecting compensation for everything. If you have a wreck on the interstate and cause a traffic blockage for hours, should all of those thousands of delayed motorists expect compensation from you?

And from your employer? I mean, since they are responsible for the actions of their employees according to what I've learned here.

 

And OP, the name of the NCL employee has been released in the press in case you want to personally sue him as well for your losses. :rolleyes::rolleyes:

[Guest I am the Onion]

It wasn’t “someone”. It was their employee. Employers are responsible for the actions, even the accidents, of their employees and the impact that has on their customers. It it were a guest, I would totally agree with you. I think the two are different.

 

 

Sent from my iPhone using Tapatalk

 

 

This will change under the current regime. People will be responsible for their own actions.

Example : a man buys a gun in 1980.

30 years later he goes on a killing spree.

Who is responsible for his actions ?

The individual ? The store owner that sold the gun ? The manufacturer ?

 

Now, look at this scenario:

A man buys a gun. Two weeks later he goes on a shooting spree. Same series of questions....

 

Simply put, my boss is not responsible for what I say or do. Only I am responsible for my actions. NCL has thousands of employees ( or are they private contractors ?). They don’t even know who this person is. He is a blip on a payroll spreadsheet to them.

[david_sobe]

Another false comparison I see is comparing extreme conditions compensation with a ship arriving late to port. There are very rare occasions we have seen cruise lines offer some sort of compensation due to issues beyond their control that IMPACT the quality of the cruise. This is extremely rare but it does happen. 2 examples recently. The NCL ship that was under construction sailing the Panama Canal. NCL delivered the cruise as promised and delivered every port on time without interruption. But the quality of the cruise was impacted due to construction. Bars, restaurants, and pool areas were closed. If a ship hits a major storm sometimes entertainment is cancelled or other venues are closed. Under both examples the cruise line is not obligated to do a thing. But they did offer compensation admitting the quality of the cruise was impacted.

There is nothing to demonstrate anything about the Getaway arriving a few hours late to port would justify the quality of the cruise was less than any other sailing. Entertainment was not cancelled and all restaurants and bars operated normally.

You cant lump every situation together and demand compensation for any mishap on a cruise. The $30 OBC to arriving passengers was probably saying they missed lunch and their cruise was slightly impacted due to boarding late. However, the arriving passengers had a full cruise plus additional hours. Missed flights have nothing to do with the quality of the cruise.

[BirdTravels]

I would ask because my family had to spend hundreds of dollars on a hotel, flight change and lost wages at work. For some people these additional expenses create a big problem. That is why I would ask

But you signed a contract allowing he cruise line to change the itinerary for any reason at any time. And they delayed their return based on maritime laws until released by the US government coast guard.

[Barb Nahoumi]

I didn't see any expressions of concern for the poor fellow who went overboard on this thread. He was fortunate to have survived 20 hrs in the water before rescue by the Carnival ship.

[Guest I am the Onion]

My ice was too cold, and it affected my cruise experience. Give me something.

[PATRLR]

There were already 3 different threads on this and the horse was beaten to death several times already. Sometimes there are some comments that just want to troll everyone because they are not even dignified to respond to. To compare a ship crashing on the rocks, sinking, and killing multiple passengers to a ship arriving several hours late is really one for the record books. Cruise ships skip ports, change itineraries, arrive late frequently for various reasons. 95% of the time you can catch a flight from Miami 3 hours after the ship docks. However life is not perfect and there are rare times its not going to happen. These are the risks in life. And considering they are not life or death risks, its just inconvenience. Everyone still made it home safe but arrived late. First world problems. Using this weird logic, NCL should charge the passengers more money because they got to spend more time on the ship.

As for the passengers that boarded late, $30 OBC for EVERY passenger is actually excessive IMHO. The ship sailed 2 hours late.

If a cruise line was responsible for everyone's flight that is missed, they could not be in business. Plan accordingly or take your chances or get travel insurance.

If ICE or Customs inspection hold up the line and you are late to the airport, should they have to pay for the flight you missed? They would laugh at you if you asked for compensation. What if your cab from the port hits a traffic jam because of a car accident. Should the people in the car accident be responsible for you missing your flight?

If this post was directed at my post, then, this is one for the "completely missed the point" record books. My post was a discussion of whether or not NCL had any responsibility for the Getaway's late arrival, it was not about whether compensation to the passengers was necessary, appropriate, justified, etc. And I'll say it again, I do not think compensation is appropriate for any situation I've heard so far related to the Getaway.

[AshleyJax]

I don't understand why everyone is dismissing the idea that NCL has some responsibility for the delay in the Getaway's return.

 

Do you all think the passengers on the Costa Concordia were due compensation? Sure, that was much different becuase the Captain ran that ship aground. What if it was one of his staff who did it? I think we all would agree those passengers would still be due compensation.

 

But in the case of the Getaway it was a low level staffer possibly attempting suicide. So because of that situation, many here say NCL isn't responsible. Hmmm.

 

Let's go back to the Concordia - what if it was a low level staffer in the engine room that wanted to commit suicide, caused a fire and left the Concordia with no power and adrift and it ended up on those rocks. Are the Concordia passengers no longer due compensation because of the personal tragedy of someone committing suicide?

 

I'm not a lawyer, but, I think that when an employee is the one that causes the harm, the business is usually responsible for that harm.

 

Before you all jump all over me here, my travel is insured and I wouldn't be looking for compensation. I just am not so quick to say NCL doesn't have some responsibility here.

 

 

I don't think a staff member putting your life in danger is equivalent to causing delays. In addition, Im pretty sure when you book NCL makes it clear that exact departure and arrival times are not guaranteed.

[PATRLR]

Simply put, my boss is not responsible for what I say or do.

If "boss" means the company you work for, they are absolutely responsible for what you say and do while you are working.

[PATRLR]

I don't think a staff member putting your life in danger is equivalent to causing delays. In addition, Im pretty sure when you book NCL makes it clear that exact departure and arrival times are not guaranteed.

With respect to responsibility - the topic of my post as stated in the first sentence - while the events are certainly different and the damages much different, the responsible party seems to be the same: the cruise line.

[Guest I am the Onion]

If "boss" means the company you work for, they are absolutely responsible for what you say and do while you are working.

 

Why then, if I say or do something wrong, am I fired, but not my boss ?

If you work for me, and one day decide to punch a customer, how am I responsible ? I was away on a cruise. I left you in charge to run the store.

[NLH Arizona]

I see your point and I get it because I believe suicide is a basic human right.

However this man had the opportunity to just slip under and end it but something overcame him and the will to live kicked in and he was able to tread water for hours. Seems he had a change of plans when he hit the water so I’m guessing he considers himself fortunate now.

 

 

Sent from my iPhone using Forums

I recently watch a TV show and they were talking with a gentleman who tried to commit suicide by jumping off a bridge. The man didn't die and said that the second he jumped, he regretted his choice. Wonder if this is what the NCL crew member thought and that gave him the strength and fortitude to fight for his life during those 22 hours in the open ocean.

[Guest I am the Onion]

Wondering if Carnival will send him a bill

[AshleyJax]

With respect to responsibility - the topic of my post as stated in the first sentence - while the events are certainly different and the damages much different, the responsible party seems to be the same: the cruise line.

 

When I made the comparison between delays and physical harm I WAS referring to responsibility. Again, I don't think NCL is responsible for delays in arrival when it is stated during booking that arrival times are not guaranteed.

[TruckerDave]

I don't understand why everyone is dismissing the idea that NCL has some responsibility for the delay in the Getaway's return.

 

Do you all think the passengers on the Costa Concordia were due compensation? Sure, that was much different becuase the Captain ran that ship aground. What if it was one of his staff who did it? I think we all would agree those passengers would still be due compensation.

 

But in the case of the Getaway it was a low level staffer possibly attempting suicide. So because of that situation, many here say NCL isn't responsible. Hmmm.

 

Let's go back to the Concordia - what if it was a low level staffer in the engine room that wanted to commit suicide, caused a fire and left the Concordia with no power and adrift and it ended up on those rocks. Are the Concordia passengers no longer due compensation because of the personal tragedy of someone committing suicide?

 

I'm not a lawyer, but, I think that when an employee is the one that causes the harm, the business is usually responsible for that harm.

 

Before you all jump all over me here, my travel is insured and I wouldn't be looking for compensation. I just am not so quick to say NCL doesn't have some responsibility here.

 

 

There have been many dumb post on this website over the years....but...comparing a ship getting back to port late, to the Concordia WHERE 32 PEOPLE DIED is about the most asinine thing I have ever seen on here. :rolleyes: