kochleffel Posted November 22, 2018 #1 Share Posted November 22, 2018 By refusing to take an online payment. "Error in processing" with four different cards, from four different banks, representing four different brands/networks. None of the cards is past due. That's when it responded anything at all. Sometimes it refreshed the screen with no message at all. Is something wrong with their card processing tonight, or is someone in the back room refusing to accept the price that RC's own web site quoted? Link to comment Share on other sites More sharing options...
Iamcruzin Posted November 22, 2018 #2 Share Posted November 22, 2018 4 minutes ago, kochleffel said: By refusing to take an online payment. "Error in processing" with four different cards, from four different banks, representing four different brands/networks. None of the cards is past due. That's when it responded anything at all. Sometimes it refreshed the screen with no message at all. Is something wrong with their card processing tonight, or is someone in the back room refusing to accept the price that RC's own web site quoted? Sounds like a typical Royal Caribbean IT issue. You should call and book direct if it's a good price. If you wait for the glitch to be fixed you can lose out on pricing. Link to comment Share on other sites More sharing options...
SamTimeDining Posted November 22, 2018 #3 Share Posted November 22, 2018 Best to use a good Travel Agent, let them do all this for you. 2 Link to comment Share on other sites More sharing options...
Clarea Posted November 22, 2018 #4 Share Posted November 22, 2018 6 hours ago, kochleffel said: By refusing to take an online payment. "Error in processing" with four different cards, from four different banks, representing four different brands/networks. None of the cards is past due. That's when it responded anything at all. Sometimes it refreshed the screen with no message at all. Is something wrong with their card processing tonight, or is someone in the back room refusing to accept the price that RC's own web site quoted? Try clearing cache and cookies. If that does not work, try a different browser and/or private mode. Link to comment Share on other sites More sharing options...
CapeGal Posted November 22, 2018 #5 Share Posted November 22, 2018 It may be your browser and make sure your AdBlock is off. Link to comment Share on other sites More sharing options...
kochleffel Posted November 22, 2018 Author #6 Share Posted November 22, 2018 Clearing cache, deleting cookies, private browsing, different browser - all same no-go result. I was trying to book a studio single on the Radiance, and I think there are only three of them, so I wanted to get this done. Tried to book by telephone. Felt pressured to book a more expensive cabin. Representative eventually quoted a price that did not apply the 60% off second person and did not think it applied to a booking for one, although the web site applies those offers and I have one like it for an existing booking. Finally booked through a travel agency. Link to comment Share on other sites More sharing options...
Desert Cruizers Posted November 22, 2018 #7 Share Posted November 22, 2018 I prefer to speak with someone to book & process any payment for a cruise. I use a local TA for my cruises. Link to comment Share on other sites More sharing options...
George C Posted November 22, 2018 #8 Share Posted November 22, 2018 4 minutes ago, Desert Cruizers said: I prefer to speak with someone to book & process any payment for a cruise. I use a local TA for my cruises. We also always call to make a payment. 1 Link to comment Share on other sites More sharing options...
SRF Posted November 22, 2018 #9 Share Posted November 22, 2018 How do you get 60% off a second person when the cabin only holds ONE person. 1 Link to comment Share on other sites More sharing options...
kochleffel Posted November 22, 2018 Author #10 Share Posted November 22, 2018 (edited) 2 minutes ago, SRF said: How do you get 60% off a second person when the cabin only holds ONE person. I can only tell you that the web site applies the discount, and travel agencies quote the same final price. On the web site, the cabin, although single, is priced as double occupancy and then the discount is applied. Edited November 22, 2018 by kochleffel Link to comment Share on other sites More sharing options...
RickinStl Posted November 22, 2018 #11 Share Posted November 22, 2018 Its been down for about 2 weeks.. I've called the directly to make payments Link to comment Share on other sites More sharing options...
Clarea Posted November 22, 2018 #12 Share Posted November 22, 2018 7 hours ago, kochleffel said: ... Finally booked through a travel agency. Probably the best solution. Link to comment Share on other sites More sharing options...
OCruisers Posted November 22, 2018 #13 Share Posted November 22, 2018 We always use our long time travel agent and have had NO problems. Link to comment Share on other sites More sharing options...
kochleffel Posted November 22, 2018 Author #14 Share Posted November 22, 2018 6 hours ago, RickinStl said: Its been down for about 2 weeks.. I've called the directly to make payments Good grief. I have a payment due in a few months for another itinerary. I wonder if it will be working then. Link to comment Share on other sites More sharing options...
Booth44 Posted November 22, 2018 #15 Share Posted November 22, 2018 Online payments not working today - or any day this week for me either. I don't really need to worry 'til February, but still. It's not just you. Link to comment Share on other sites More sharing options...
voyager70 Posted November 22, 2018 #16 Share Posted November 22, 2018 I always book through the website and have encountered this a couple times. Just call to make the payment. Takes two minutes and you retain full control of your reservation. Easy peasy. 1 Link to comment Share on other sites More sharing options...
WI-Cruiser Posted November 23, 2018 #17 Share Posted November 23, 2018 I've been trying for a couple days to make a cruise payment but it continues to error-out regardless of browser or card. Payment for drink package worked perfectly online so it seems to be associated only with cruise fare payments. I'll just call and make the payment next week if it isn't fixed. You would think RCI would take some corrective action given these incessant web problems, but I guess that would make too much sense. Link to comment Share on other sites More sharing options...
ObstructedView2 Posted November 23, 2018 #18 Share Posted November 23, 2018 On 11/22/2018 at 9:33 AM, kochleffel said: Finally booked through a travel agency. 18 hours ago, kochleffel said: Good grief. I have a payment due in a few months for another itinerary. I wonder if it will be working then. If you're now booked through a travel agency it doesn't matter if the making a payment feature is working or not on the Royal Caribbean website. Payment will be made by your travel agent. Link to comment Share on other sites More sharing options...
Merion_Mom Posted November 23, 2018 #19 Share Posted November 23, 2018 On 11/22/2018 at 11:51 AM, RickinStl said: Its been down for about 2 weeks.. I've called the directly to make payments I paid the balance on a cruise on the website on Wednesday night. Link to comment Share on other sites More sharing options...
kochleffel Posted November 23, 2018 Author #20 Share Posted November 23, 2018 28 minutes ago, ObstructedView2 said: If you're now booked through a travel agency it doesn't matter if the making a payment feature is working or not on the Royal Caribbean website. Payment will be made by your travel agent. No, that booking was direct with RCI. Link to comment Share on other sites More sharing options...
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