chamima Posted December 12, 2018 #51 Share Posted December 12, 2018 I'm on a MacBook and haven't been able to access for at least a week! And we are leaving for a cruise next week! 😱 Link to comment Share on other sites More sharing options...
capriccio Posted December 12, 2018 #52 Share Posted December 12, 2018 Safari on my home laptop. No problems. I too, never saw the 'new' version. Link to comment Share on other sites More sharing options...
Grammyluvs Posted December 12, 2018 #53 Share Posted December 12, 2018 My Mac computer does not recognize the Princess website. I have to use laptop and iPad. Really strange Link to comment Share on other sites More sharing options...
msmoger Posted December 12, 2018 #54 Share Posted December 12, 2018 1 hour ago, capriccio said: Safari on my home laptop. No problems. I too, never saw the 'new' version. 52 minutes ago, Grammyluvs said: My Mac computer does not recognize the Princess website. I have to use laptop and iPad. Really strange I also have a Mac and was having issues. It took me a while to figure out how, but one I cleared out my cache for the Princess website, everything worked again. The procedure is not all that intuitive, in my opinion, but try this. Click on the Safari menu. Click on Preferences. Click on Privacy. Click the "Manage Website Data" button. It may take a while for all of the websites to load. Once they load, scroll down to Princess.com and click the "Remove" button and you're done. Link to comment Share on other sites More sharing options...
Daniel A Posted December 12, 2018 #55 Share Posted December 12, 2018 1 hour ago, chamima said: I'm on a MacBook and haven't been able to access for at least a week! And we are leaving for a cruise next week! 😱 If you need to get into your personalizer, I suggest you find a PC to access Princess. It does seem to be a problem with Apple. Good luck and enjoy your cruise! Link to comment Share on other sites More sharing options...
franktown Posted December 12, 2018 #56 Share Posted December 12, 2018 I'm having just the opposite problem. No problem logging in on my wife's mac or her ipad but can't log in with my windows computer using chrome. I can log in if I switch to explorer. 1 Link to comment Share on other sites More sharing options...
antmaril Posted December 12, 2018 #57 Share Posted December 12, 2018 (edited) I am on an iPad Pro and cannot get passed sign in. This has been going on for days. Ugh. I just tried to get in using my iPhone and had no problem. Edited December 12, 2018 by antmaril Link to comment Share on other sites More sharing options...
onboard2005 Posted December 12, 2018 #58 Share Posted December 12, 2018 (edited) Using my laptop with Windows and Chrome. No previously or current issues accessing the site or our cruises. Also no problem using my phone. Edited December 12, 2018 by onboard2005 Link to comment Share on other sites More sharing options...
dog Posted December 12, 2018 #59 Share Posted December 12, 2018 I can get in to my personaliser today, couldn't past few days, but still unable to fill in or change anything: passport info, ,etc. I am using 2 macs/firefox. Never had problems prior to this in last couple of weeks. Link to comment Share on other sites More sharing options...
chamima Posted December 12, 2018 #60 Share Posted December 12, 2018 1 hour ago, Daniel A said: If you need to get into your personalizer, I suggest you find a PC to access Princess. It does seem to be a problem with Apple. Good luck and enjoy your cruise! Works fine from my iPhone. Ill try clearing my cookies on the Mac. Link to comment Share on other sites More sharing options...
RobynHenry Posted December 12, 2018 #61 Share Posted December 12, 2018 1 hour ago, msmoger said: Click on the Safari menu. Click on Preferences. Click on Privacy. Click the "Manage Website Data" button. It may take a while for all of the websites to load. Once they load, scroll down to Princess.com and click the "Remove" button and you're done. THANK YOU msmoger !! Worked like a charm . Lea Link to comment Share on other sites More sharing options...
msmoger Posted December 12, 2018 #62 Share Posted December 12, 2018 3 hours ago, RobynHenry said: THANK YOU msmoger !! Worked like a charm . Lea You're welcome, Happy it helped. Link to comment Share on other sites More sharing options...
Rare TriumphGuy Posted December 12, 2018 #63 Share Posted December 12, 2018 I'm on a MacBook Air, no problem here, but I use Chrome and Firefox. Sounds like an issue with Safari not clearing out cached websites in a timely manner. Link to comment Share on other sites More sharing options...
chamima Posted December 12, 2018 #64 Share Posted December 12, 2018 (edited) 12 minutes ago, TriumphGuy said: I'm on a MacBook Air, no problem here, but I use Chrome and Firefox. Sounds like an issue with Safari not clearing out cached websites in a timely manner. I use Firefox - not Safari. EDIT: It's working again! Edited December 12, 2018 by chamima Link to comment Share on other sites More sharing options...
dog Posted December 12, 2018 #65 Share Posted December 12, 2018 5 hours ago, msmoger said: I also have a Mac and was having issues. It took me a while to figure out how, but one I cleared out my cache for the Princess website, everything worked again. The procedure is not all that intuitive, in my opinion, but try this. Click on the Safari menu. Click on Preferences. Click on Privacy. Click the "Manage Website Data" button. It may take a while for all of the websites to load. Once they load, scroll down to Princess.com and click the "Remove" button and you're done. THANKS- worked like a charm on my macbook pro just now! Link to comment Share on other sites More sharing options...
floridalover5623 Posted December 13, 2018 #66 Share Posted December 13, 2018 14 hours ago, TriumphGuy said: I'm on a MacBook Air, no problem here, but I use Chrome and Firefox. Sounds like an issue with Safari not clearing out cached websites in a timely manner. Cookies was the problem with my Chrome browser yesterday. One of my computers had to be cleared before displaying anything from Princess. Link to comment Share on other sites More sharing options...
BabyDoc1964 Posted December 8, 2019 #67 Share Posted December 8, 2019 I have been unable to log in using my Chrome browser for the past two days (and get a page from Princess mentioning Technical Difficulties). I just tried my Microsoft Edge browser two minutes ago and it works fine (and Chrome still doesn't work)... Looks like an issue with Chrome... Link to comment Share on other sites More sharing options...
kitty2264 Posted December 8, 2019 #68 Share Posted December 8, 2019 I just logged in with Chrome 1 minute ago. Maybe the problem is solved? Link to comment Share on other sites More sharing options...
Rare Ombud Posted December 8, 2019 #69 Share Posted December 8, 2019 (edited) Confused 😶 I'm trying to decide if I should book a B2B or as 1 voyage. 2 cruises is cheaper than 1. But the site says pricing not available. Rooms were available yesterday. So I go to check a 2nd then 3rd then 4th and they all say 'PRICING NOT AVAILABLE.' Anyone know why? No problem getting to my personalizer just problem getting another cruise Edited December 8, 2019 by Ombud Link to comment Share on other sites More sharing options...
rocklinmom Posted December 8, 2019 #70 Share Posted December 8, 2019 I just noted this problem in the other thread about website issues (the more current one, this one originated a year ago). Hopefully they are lowering the fares before the new promo this week. 1 Link to comment Share on other sites More sharing options...
victory2020 Posted December 8, 2019 #71 Share Posted December 8, 2019 Using Internet explores & can't access cruises for 2 days now Link to comment Share on other sites More sharing options...
cncservo Posted December 10, 2019 #72 Share Posted December 10, 2019 Cannot access thru PC or phone. So how secure is the Ocean Ready App when we are entering our Passport info. Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted December 10, 2019 #73 Share Posted December 10, 2019 I was having the issue that everybody else has been reporting. It appears that Princess performed some type of webpage update which altered the information that is stored in cookies OR changed a couple of key loading pages. Once I cleared BOTH cookies and cached pages (with Chrome) I was able to login just fine. Note: the front page that loads looked RADICALLY different than what had been loading (for me) before I cleared cached pages. Their coding gurus appear to have made some assumptions that don't fly in all circumstances. This might explain why some people have no issues with one or more browsers and/or devices. Settings on different devices and browsers (especially in regards to cookies) can make all the difference! Link to comment Share on other sites More sharing options...
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