Not Good customer Service

[mcrcruiser]

Faxed my  proof & booking number for the share holder on board credit  a week ago & requested in my cover letter  for a confiramtion that the $250 .share holder credit was properly applied to my booking  .Did not received a reply via e-mail or Fax ,so i called . wow you think we were asking for a free cruise . They hold you on the line looking  for a supervisor ,who never comes on the line .

 

 We also had sailed with Carnival back in the 90s & 2000's  ,at least 7 cruises  . Our VIFP shows no past cruises

 

 Should we look at Carnival Cruise lines in the future for our cruises or go where they make it easier for a customer to do business  .

 

 Phonig Carnival corporate tomorrow about these issues 

[bakersdozen12]

When did you fax it? Because they will process the request, but it might take a week or two. 

[Lottacruises]

Maybe they are repuncuating your original request. Give them a few more days to get the periods and commas in the right place.

[2Shoes2Go]

We sometimes do not get a confirmation. I check our documents for the credit. They have been fairly prompt in posting these. Ours show for all our cruises, into January, on the online documents.

You may need to submit proof of your earlier cruises to have them added to your VIFP numbers.

[bitemyfly]

In the past  they always posted the credit within a week , two at most.

i do have a question slightly off topic.. I recently was  offered and took a casino rate for a  re purposed Cuba cruise..

if I submit my shares to the fax line what’s my chance of getting a shareholder credit ? 

[SRQbeachgirl]

27 minutes ago, mcrcruiser said:

 We also had sailed with Carnival back in the 90s & 2000's  ,at least 7 cruises  . Our VIFP shows no past cruises

 

 Should we look at Carnival Cruise lines in the future for our cruises or go where they make it easier for a customer to do business  .

 

Cruises not showing up on your VIFP account from 2 - 3 decades ago is not a sign of poor customer service - it's a sign that you never bothered to look at or update your VIFP account. 

 

We had cruises from the 90's that didn't show on our accounts, either. All we had to do was give them our names, DOBs, cruise dates, and ships. They got all the cruises applied, no problem.

 

If this is your idea of bad customer service, I really hope you don't ever have to call your cable company for anything.

[Swampbabe]

27 minutes ago, Lottacruises said:

Maybe they are repuncuating your original request. Give them a few more days to get the periods and commas in the right place.

 

Edited June 14, 2019 by Swampbabe

[bluesman0711]

I have always experienced prompt service with an email response when I mail my documentation to them.

[Kapring]

A couple of weeks ago I faxed my documents for a stock cruise credit and received an email response in 14 minutes that credit was applied. I had a second cruise so waited another day to fax that credit because I didn’t want any confusion. Received an email that my stock paperwork was not current 11 minutes after I sent it!  Same paperwork, same customer service representative.....lol

[riffatsea]

I always get an email very quickly after emailing or faxing proof of stock ownership.I have no idea why you had so much trouble??

[Don Kehote]

3 hours ago, mcrcruiser said:

...or go where they make it easier for a customer to do business. 

Oh, I'd say sell your stock and go to a different line.  This kind of histrionics just chaps me no end.  Best of luck.

[AAAAmerican]

In my humble personal and professional opinio is Carnival and all of its other lines do just okay. Of the decades we have cruised and been given the Shareholder Benefit, of OBC.

 

It is just OK nothing more. This Shareholder Department should ASAP be OutSourced. It would be a lot bewtter for all of us Shareholders and mak iour firm a lot more monies in profits too.

The most recent two i booked werre well the first one is in two mondays, they had me FAX and ReFax costing me a lot more in funds.. Finally after my 5th time it worked and I held on the Landline to wait till it was done.

 

The second still is not credited yet and thats a few weeks away...

 

You have to think in 2019 A.D. why such PeePot Poor Service?

 

Yet RCL :NYSE is so so so much worse.

 

They even said last time on a Celebrity cruise" Oh Dr. you paid too little"

Yikes , no matter what anyone pays it is in the 10K. Plain and simple..

Did not even combine any other discounts, Mil., AMEX, etc..etc..

 

Carnival , outsourcing will as well help in the Environment and provide Americans Jobs.

[thesmiths]

Where can you check to see OBC was applied as well as shareholder credit?

 

Thank you !

[Luckiestmanonearth]

10 hours ago, SRQbeachgirl said:

 

Cruises not showing up on your VIFP account from 2 - 3 decades ago is not a sign of poor customer service - it's a sign that you never bothered to look at or update your VIFP account. 

 

We had cruises from the 90's that didn't show on our accounts, either. All we had to do was give them our names, DOBs, cruise dates, and ships. They got all the cruises applied, no problem.

 

If this is your idea of bad customer service, I really hope you don't ever have to call your cable company for anything.

 

Like.

 

we had the same issue and it was resolved quickly

[mcrcruiser]

We contacted our TA to resolve the share holder Credit issue  .Depending upon his answer to me  ,we will either keep the cruise or cancel it  ,a 14 night Hawaii cruise . We have been to Hawaii at least a dozen times ,so it would not be a great loss not sailing there on a Carnival ship  .That $250 plus the TA;s OBC clears the gratuities  ,if Carnival applies it to the booking .If not ,we cancel .In the end that is the only way for any customer to extract justice

 

 If Carnival Cruise Lines thinks that they can ignore  customers & share holders & still get their business ,well i have a bridge I like to sell them . 

 

 We never have had problems with replies from either Holland america or Princess cruises  .We do judge a  company by it's service performance  or not  performance

[PhillyFan33579]

2 minutes ago, mcrcruiser said:

We contacted our TA to resolve the share holder Credit issue  .Depending upon his answer to me  ,we will either keep the cruise or cancel it  ,a 14 night Hawaii cruise . We have been to Hawaii at least a dozen times ,so it would not be a great loss not sailing there on a Carnival ship  .That $250 plus the TA;s OBC clears the gratuities  ,if Carnival applies it to the booking .If not ,we cancel .In the end that is the only way for any customer to extract justice

 

 If Carnival Cruise Lines thinks that they can ignore  customers & share holders & still get their business ,well i have a bridge I like to sell them . 

 

 We never have had problems with replies from either Holland america or Princess cruises  .We do judge a  company by it's service performance  or not  performance

 

For the sake of the rest of the passengers, hopefully you will cancel your cruise. Based on your posts you are apparently very difficult to please. There is nothing worst on a ship than hearing another passenger whine/complain about a trivial issue. Well I guess a ship sinking would be worse, but I have never experienced that. 

[xDisconnections]

9 minutes ago, mcrcruiser said:

We contacted our TA to resolve the share holder Credit issue  .Depending upon his answer to me  ,we will either keep the cruise or cancel it  ,a 14 night Hawaii cruise . We have been to Hawaii at least a dozen times ,so it would not be a great loss not sailing there on a Carnival ship  .That $250 plus the TA;s OBC clears the gratuities  ,if Carnival applies it to the booking .If not ,we cancel .In the end that is the only way for any customer to extract justice

 

 If Carnival Cruise Lines thinks that they can ignore  customers & share holders & still get their business ,well i have a bridge I like to sell them . 

 

 We never have had problems with replies from either Holland america or Princess cruises  .We do judge a  company by it's service performance  or not  performance

Perhaps Carnival isn’t the right cruise line for you...

[mcrcruiser]

2 minutes ago, PhillyFan33579 said:

 

For the sake of the rest of the passengers, hopefully you will cancel your cruise. Based on your posts you are apparently very difficult to please. There is nothing worst on a ship than hearing another passenger whine/complain about a trivial issue. Well I guess a ship sinking would be worse, but I have never experienced that. 

ROTF  you must be joking  or do you just simply roll over every time you get screwed in business ?  

 I have taken 84 cruises & no we never have ruined any one's vacation because of things that went wrong for us . Who ever you are stop judging people whom you never met 

 

 

 

 

[mcrcruiser]

3 minutes ago, xDisconnections said:

Perhaps Carnival isn’t the right cruise line for you...

 We have 8 past sailings with Carnival out of 84 cruises  . It seems to me the lack of decent customer service is evident  .Our very experienced Travel Agent with Carnival  Cruise line told us yesterday  that they hire people ,give them 2 weeks training & they are left to field incoming phone calls with no further  help.Thus a big turnover in personnel  . He is a top producer for Carnival & 2 other lines .  We feel confident in his judgement of the cruise line

[PhillyFan33579]

12 minutes ago, mcrcruiser said:

ROTF  you must be joking  or do you just simply roll over every time you get screwed in business ?  

 I have taken 84 cruises & no we never have ruined any one's vacation because of things that went wrong for us . Who ever you are stop judging people whom you never met  

 

I am not judging you, I just don’t understand your thought process. On one hand you say Carnival has poor customer service, yet you have a cruise booked on Carnival. That doesn’t pass the common sense test in my book. I would not give money to a company with poor customer service or a poor product.  But despite posting several comments about Carnival’s poor customer service, you still have a cruise booked with Carnival. 

[mcrcruiser]

8 minutes ago, PhillyFan33579 said:

 

I am not judging you, I just don’t understand your thought process. On one hand you say Carnival has poor customer service, yet you have a cruise booked on Carnival. That doesn’t pass the common sense test in my book. I would not give money to a company with poor customer service or a poor product.  But despite posting several comments about Carnival’s poor customer service, you still have a cruise booked with Carnival. 

The deposit was placed before we faxed the stock ownership information . 1st is the deposit .2nd is the Fax & then  we come to find out how weak Carnival personnel  in their follow up with problems ;which was confirmed by a very experienced TA  .This is all a logical sequence of events

 

 Many times with cruise lines are weak on land & not weak at sea ;because God help you, if a cruise line is weak or sloppy at sea

 

 

 

 

[mcrcruiser]

This morning's phone call to Carnival  resulted in getting the  issue about the $250 on board credit resolved .  Thank God we got to speak to a well trained individual  .Not only did  she ,Flora, send me the confirming e-mail ;but ,got us credited with our past cruises . We are close to platinum level now

 

 The problem seems to be they had our old e-mail  address  .in todays  technological world we can understand  how these things can happen 

[Lottacruises]

16 hours ago, AAAAmerican said:

In my humble personal and professional opinio is Carnival and all of its other lines do just okay. Of the decades we have cruised and been given the Shareholder Benefit, of OBC.

 

It is just OK nothing more. This Shareholder Department should ASAP be OutSourced. It would be a lot bewtter for all of us Shareholders and mak iour firm a lot more monies in profits too.

The most recent two i booked werre well the first one is in two mondays, they had me FAX and ReFax costing me a lot more in funds.. Finally after my 5th time it worked and I held on the Landline to wait till it was done.

 

The second still is not credited yet and thats a few weeks away...

 

You have to think in 2019 A.D. why such PeePot Poor Service?

 

Yet RCL :NYSE is so so so much worse.

 

They even said last time on a Celebrity cruise" Oh Dr. you paid too little"

Yikes , no matter what anyone pays it is in the 10K. Plain and simple..

Did not even combine any other discounts, Mil., AMEX, etc..etc..

 

Carnival , outsourcing will as well help in the Environment and provide Americans Jobs

 

 

Ok

[Lottacruises]

7 hours ago, mcrcruiser said:

 We have 8 past sailings with Carnival out of 84 cruises  . It seems to me the lack of decent customer service is evident  .Our very experienced Travel Agent with Carnival  Cruise line told us yesterday  that they hire people ,give them 2 weeks training & they are left to field incoming phone calls with no further  help.Thus a big turnover in personnel  . He is a top producer for Carnival & 2 other lines .  We feel confident in his judgement of the cruise line

 

The training part sounds about right.

[Nic6318]

8 hours ago, mcrcruiser said:

We contacted our TA to resolve the share holder Credit issue  .Depending upon his answer to me  ,we will either keep the cruise or cancel it  ,a 14 night Hawaii cruise . We have been to Hawaii at least a dozen times ,so it would not be a great loss not sailing there on a Carnival ship  .That $250 plus the TA;s OBC clears the gratuities  ,if Carnival applies it to the booking .If not ,we cancel .In the end that is the only way for any customer to extract justice

 

 If Carnival Cruise Lines thinks that they can ignore  customers & share holders & still get their business ,well i have a bridge I like to sell them . 

 

 We never have had problems with replies from either Holland america or Princess cruises  .We do judge a  company by it's service performance  or not  performance

 

Hi there

 

I am glad things worked out for you. You see, in just a day they were able to fix all your problems. 😊

 

A suggestion would be, if you are going to be sailing with Carnival more often, you could ask to be assigned a personal vacation planner. That person would be more dedicated to helping you with your issues.

 

I would also like to add, I hope you understand that Holland America, Princess Cruise line and Carnival cruise lines are all part of the same corporate company. If you judge one, then you judging them all. If you were to cancel a Carnival cruise to show your dissatisfaction only to book with Princess, you would be hurting no one. In fact if you ended up paying more for the cruise, it would be to their benefit.

 

Enjoy your trip to Hawaii