Rare ontheweb Posted July 31, 2019 #51 Share Posted July 31, 2019 6 minutes ago, CC Help Jenn said: There is an update that just came available to our forums software. Tech thinks that likely this issue will be corrected with the update. We are going to aim to do the update tonight after 9pm EST when there is less traffic. The boards will be unavailable for a few minutes while the update is being installed which is why we are waiting until then. We will keep an eye after and tomorrow morning to see if that has corrected the problem for us We all have our fingers crossed that it works. Link to comment Share on other sites More sharing options...
CC Help Jenn Posted July 31, 2019 #52 Share Posted July 31, 2019 3 minutes ago, ontheweb said: We all have our fingers crossed that it works. We all do :) However if that doesn't do the trick we will figure out our next steps Link to comment Share on other sites More sharing options...
TxCityKat Posted July 31, 2019 #53 Share Posted July 31, 2019 11 minutes ago, ontheweb said: And one of the worst things about the 500 error is that after I go back and do get into the thread, there is no longer a circle or star. In other words, I cannot get to the last read without going through the posts on the last page since it now seems to be saying you were there already... When the circle or star is gone and the thread title is no longer bold, look to the right for the last poster's user name. Underneath is the time of their last post. Click the time and you will be taken to the last post. You can then scroll up the last page to your last read. Hope this helps! Kat 🐱 1 1 Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted July 31, 2019 #54 Share Posted July 31, 2019 15 minutes ago, CC Help Jenn said: There is an update that just came available to our forums software. Tech thinks that likely this issue will be corrected with the update. We are going to aim to do the update tonight after 9pm EST when there is less traffic. The boards will be unavailable for a few minutes while the update is being installed which is why we are waiting until then. We will keep an eye after and tomorrow morning to see if that has corrected the problem for us Thanks Jenn. We all hope it works! 🙂 1 Link to comment Share on other sites More sharing options...
wwcruisers Posted July 31, 2019 #55 Share Posted July 31, 2019 33 minutes ago, Turtles06 said: Thanks Jenn. We all hope it works! 🙂 Ditto!! 1 Link to comment Share on other sites More sharing options...
Ashland Posted July 31, 2019 #56 Share Posted July 31, 2019 I also hope they get this "White Screen" thing resolved...it's been going on for a couple of days. Glad to know it's not just happening to me and my desktop. Link to comment Share on other sites More sharing options...
CC Help Jenn Posted August 1, 2019 #57 Share Posted August 1, 2019 The maintenance was completed. Let me know if you experience the same errors after this time thanks! 2 Link to comment Share on other sites More sharing options...
Rare ontheweb Posted August 1, 2019 #58 Share Posted August 1, 2019 8 hours ago, CC Help Jenn said: The maintenance was completed. Let me know if you experience the same errors after this time thanks! So far everything is good. I hope I did not jinx it! 1 Link to comment Share on other sites More sharing options...
wwcruisers Posted August 1, 2019 #59 Share Posted August 1, 2019 Host Jenn -- I'm almost afraid that I'll 'JINX-IT' by saying this -- but, so far, so good! No white screens/blank walls this morning. Thanks for the hard work that you and the other mods and techs do -- constantly -- to keep us up & running!! 😎 1 1 Link to comment Share on other sites More sharing options...
Clarea Posted August 3, 2019 #60 Share Posted August 3, 2019 Getting my first blank screens since the upgrade on the RC forum. Link to comment Share on other sites More sharing options...
Shmoo here Posted August 3, 2019 #61 Share Posted August 3, 2019 (edited) Well, after a couple of days (since the update) of no issues, the Error 500 is back. Just got it twice in the last 3 minutes. Edit that to say, I'm getting it about every third or forth page/forum changes now. Edited August 3, 2019 by Shmoo here Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted August 3, 2019 Author #62 Share Posted August 3, 2019 Me too. Got it trying to get into this thread. EM Link to comment Share on other sites More sharing options...
wwcruisers Posted August 3, 2019 #63 Share Posted August 3, 2019 (edited) White/blank pages returned today. But, when I DO manage to get around them -- that GIANT BLUE BANNER is still sitting there, at the top of every page! Apparently CC's latest 'fix' turned out to be a convenient vehicle for loading-up our pages with yet another 'feature' that no one wants! I wouldn't even complain about that, if the 'fix' had worked for more than a few days -- but, it didn't. CC -- PLEASE take that banner down, and fix your website! Edited August 3, 2019 by wwcruisers 1 Link to comment Share on other sites More sharing options...
dfish Posted August 3, 2019 #64 Share Posted August 3, 2019 Yes, Error 500 is alive and well. Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted August 3, 2019 #65 Share Posted August 3, 2019 14 minutes ago, dfish said: Yes, Error 500 is alive and well. This error seems to happen most often on weekends. I'm not an IT expert, but I am also not a huge believer in coincidence. Might the explanation be: no one can fix IT issues on the weekend (and perhaps problems are not even being monitored), and/or traffic volume is higher on the weekends (I have no idea, I'm just guessing) and the server can't handle the traffic? Link to comment Share on other sites More sharing options...
dfish Posted August 3, 2019 #66 Share Posted August 3, 2019 2 minutes ago, Turtles06 said: This error seems to happen most often on weekends. I'm not an IT expert, but I am also not a huge believer in coincidence. Might the explanation be: no one can fix IT issues on the weekend (and perhaps problems are not even being monitored), and/or traffic volume is higher on the weekends (I have no idea, I'm just guessing) and the server can't handle the traffic? No idea on that. But, I have noticed today that the Error 500 is popping up a lot more often than it did last weekend, at least for me. It seems everytime I try to navigate to another page, I get the Error 500 message. Link to comment Share on other sites More sharing options...
Shmoo here Posted August 3, 2019 #67 Share Posted August 3, 2019 1 hour ago, wwcruisers said: White/blank pages returned today. But, when I DO manage to get around them -- that GIANT BLUE BANNER is still sitting there, at the top of every page! Apparently CC's latest 'fix' turned out to be a convenient vehicle for loading-up our pages with yet another 'feature' that no one wants! I wouldn't even complain about that, if the 'fix' had worked for more than a few days -- but, it didn't. CC -- PLEASE take that banner down, and fix your website! By "giant blue banner" are you talking about the "Find Cruises" box? If so, and you have an adblocker, it's possible to remove it. That's what several of us have already done. 1 Link to comment Share on other sites More sharing options...
Clarea Posted August 3, 2019 #68 Share Posted August 3, 2019 Sounds like some sort of memory leak. Takes some time to occur after a reboot. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted August 3, 2019 #69 Share Posted August 3, 2019 I got the 500 error message 5 times when I tried to get on HAL and on this thread in the last 15 minutes. Link to comment Share on other sites More sharing options...
Shmoo here Posted August 3, 2019 #70 Share Posted August 3, 2019 Just now, Krazy Kruizers said: I got the 500 error message 5 times when I tried to get on HAL and on this thread in the last 15 minutes. Yep, it took me 3 tries to get here. Link to comment Share on other sites More sharing options...
jocap Posted August 3, 2019 #71 Share Posted August 3, 2019 Yes, it seems bad tonight... I've had to leave the site 3 times so far. then re-enter, as I couldn't get rid of the 500 page at all. Link to comment Share on other sites More sharing options...
Rare ontheweb Posted August 3, 2019 #72 Share Posted August 3, 2019 On 7/31/2019 at 11:11 PM, CC Help Jenn said: The maintenance was completed. Let me know if you experience the same errors after this time thanks! I guess I did jinx it. I have received several of the 500 errors in the last 10 minutes or so in ask a cruise question. Link to comment Share on other sites More sharing options...
Rare ontheweb Posted August 3, 2019 #73 Share Posted August 3, 2019 Just now, ontheweb said: I guess I did jinx it. I have received several of the 500 errors in the last 10 minutes or so in ask a cruise question. And I just got another one when I hit submit reply (though since I'm quoting it my reply did go through.) Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted August 3, 2019 Author #74 Share Posted August 3, 2019 And to go along with it - now we know they are linked - I hovered over a thread title and got 'the content could not be loaded' again. EM Link to comment Share on other sites More sharing options...
Ashland Posted August 3, 2019 #75 Share Posted August 3, 2019 (edited) Yep....I'm getting the white page again too "This Page Isn't Working"......Yikes, enough already...CC IT get it together !!!!! Edited August 3, 2019 by Ashland Link to comment Share on other sites More sharing options...
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