Rare PescadoAmarillo Posted October 12, 2021 #1 Share Posted October 12, 2021 from Jan Swartz It is my privilege to share with you that John Padgett has been named president of Princess Cruises, effective immediately. John will report to me, while also retaining leadership of the corporation’s innovation unit. Many of you know John as the mastermind behind our Princess MedallionClass experience. Delivering a more personalized, simplified, and connected onboard experience for all guests and crew, it is now available on the entire Princess global fleet. This includes the creation and development of the award-winning Medallion®wearable device and the enabling OCEAN® platform that enhances and personalizes the overall cruise experience ranging from world-class dining, to entertainment, spas, shore excursions, and guest services. Throughout the fleet transformation, John worked closely with virtually every area of our operation and became connected with thousands of Princess guests, travel advisors, and destination partners spanning the world. Since joining Carnival Corporation & plc in 2014 as chief experience and innovation officer, John has helped transform the approach to creating differentiated guest experiences based on personal interactions. His work has helped us tailor our experience to the interests and preferences of individual guests, further enhancing one of the world’s most popular vacations. Headlining the iconic 2017 CES show with Princess Cruises’ innovation and creating an extensive patent portfolio, John and his innovation team also created original TV and digital content programming that highlights the extraordinary experiences that guests enjoy while on a cruise vacation with over 900 million viewers around the world. This work helped to expand the market’s awareness and demand-generation for cruising. John is an alumnus of Virginia Polytechnic Institute and State University (Virginia Tech), where he earned both a master’s and bachelor’s degree. He also holds over two dozen patents and multiple innovation awards. Please join me in congratulating John on his new role with our operating line. His vision and drive, combined with his commitment to providing the best guest experience in the industry, will help position Princess for success well into the future. Best, Jan 1 Link to comment Share on other sites More sharing options...
Sea Hag Posted October 12, 2021 #2 Share Posted October 12, 2021 Just now, PescadoAmarillo said: from Jan Swartz It is my privilege to share with you that John Padgett has been named president of Princess Cruises, effective immediately. John will report to me, while also retaining leadership of the corporation’s innovation unit. Many of you know John as the mastermind behind our Princess MedallionClass experience. Delivering a more personalized, simplified, and connected onboard experience for all guests and crew, it is now available on the entire Princess global fleet. This includes the creation and development of the award-winning Medallion®wearable device and the enabling OCEAN® platform that enhances and personalizes the overall cruise experience ranging from world-class dining, to entertainment, spas, shore excursions, and guest services. Throughout the fleet transformation, John worked closely with virtually every area of our operation and became connected with thousands of Princess guests, travel advisors, and destination partners spanning the world. Mastermind, huh? Nevermind the personalized, many folks have not found this experience to be simplified. 3 3 Link to comment Share on other sites More sharing options...
pms4104 Posted October 12, 2021 #3 Share Posted October 12, 2021 Poster boy for the Peter Principle, perhaps? 3 Link to comment Share on other sites More sharing options...
memoak Posted October 12, 2021 #4 Share Posted October 12, 2021 You have got to be kidding. That messed up app gets you a promotion ? 3 9 Link to comment Share on other sites More sharing options...
Rare ontheweb Posted October 12, 2021 #5 Share Posted October 12, 2021 2 minutes ago, Sea Hag said: Mastermind, huh? Nevermind the personalized, many folks have not found this experience to be simplified. Award winning and simplified---what a crock! 2 1 Link to comment Share on other sites More sharing options...
Sea Hag Posted October 12, 2021 #6 Share Posted October 12, 2021 1 minute ago, ontheweb said: Award winning and simplified---what a crock! Well, when all else fails, pile it on higher and deeper. 🤣 1 4 Link to comment Share on other sites More sharing options...
ebeluga Posted October 13, 2021 #7 Share Posted October 13, 2021 27 minutes ago, memoak said: You have got to be kidding. That messed up app gets you a promotion ? I just checked. It's not April 1st. 1 13 Link to comment Share on other sites More sharing options...
srice Posted October 13, 2021 #8 Share Posted October 13, 2021 48 minutes ago, PescadoAmarillo said: from Jan Swartz It is my privilege to share with you that John Padgett has been named president of Princess Cruises, effective immediately. John will report to me, while also retaining leadership of the corporation’s innovation unit....John is an alumnus of Virginia Polytechnic Institute and State University (Virginia Tech), where he earned both a master’s and bachelor’s degree. He also holds over two dozen patents and multiple innovation awards. Is is possible he will need an assistant who also is a Hokie and retired from the U. S. Army? 😉 1 Link to comment Share on other sites More sharing options...
Rare PescadoAmarillo Posted October 13, 2021 Author #9 Share Posted October 13, 2021 3 minutes ago, srice said: Is is possible he will need an assistant who also is a Hokie and retired from the U. S. Army? 😉 It took me a moment Steve! 😆 Hope you are well in the new digs. Link to comment Share on other sites More sharing options...
Rare ontheweb Posted October 13, 2021 #10 Share Posted October 13, 2021 1 hour ago, Sea Hag said: Well, when all else fails, pile it on higher and deeper. 🤣 They probably also awarded him a Phd from Princess University for his Medallion work---Piled Higher & Deeper. 3 Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted October 13, 2021 #11 Share Posted October 13, 2021 58 minutes ago, ebeluga said: I just checked. It's not April 1st. That was my first thought! 1 Link to comment Share on other sites More sharing options...
treesah Posted October 13, 2021 #12 Share Posted October 13, 2021 Beyond bizarre. So I can make all kinds of mistakes and be promoted and rewarded? Brave new world, indeed. 1 Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted October 13, 2021 #13 Share Posted October 13, 2021 Here's a news article that includes his Disney background https://www.cruiseindustrynews.com/cruise-news/26016-carnival-corp-names-john-padgett-as-president-of-princess-cruises.html Link to comment Share on other sites More sharing options...
NSWP Posted October 13, 2021 #14 Share Posted October 13, 2021 If the medallion is that red hot, which in my mind it is not, then why has it not been implemented across the entire Carnival Group's ships, like...Carnival Cruise Lines, Cunard, Holland America, P&O Australia, P&O UK, Costa, etc etc? 1 Link to comment Share on other sites More sharing options...
that Posted October 13, 2021 #15 Share Posted October 13, 2021 Thank You, Jeannie Link to comment Share on other sites More sharing options...
billco Posted October 13, 2021 #16 Share Posted October 13, 2021 (edited) Congratulations to John Padgett on his promotion. Jan Swartz just sent a clear message. All eggs in Medallion basket. Like it or leave it. I like it. Quite a challenge for someone whose background is innovation to head one of the more resistive cruise lines to change. Edited October 13, 2021 by billco 6 Link to comment Share on other sites More sharing options...
Rare ontheweb Posted October 13, 2021 #17 Share Posted October 13, 2021 8 hours ago, billco said: Congratulations to John Padgett on his promotion. Jan Swartz just sent a clear message. All eggs in Medallion basket. Like it or leave it. I like it. Quite a challenge for someone whose background is innovation to head one of the more resistive cruise lines to change. If you believe that they are putting "all eggs in Medallion basket", why do you think they just announced that they are going to restore the web based function? Link to comment Share on other sites More sharing options...
Rare ontheweb Posted October 13, 2021 #18 Share Posted October 13, 2021 9 hours ago, NSWP said: If the medallion is that red hot, which in my mind it is not, then why has it not been implemented across the entire Carnival Group's ships, like...Carnival Cruise Lines, Cunard, Holland America, P&O Australia, P&O UK, Costa, etc etc? Just maybe they do not want to drive away all the customers from the various cruise lines operated by Carnival Corporation to other cruise lines. Link to comment Share on other sites More sharing options...
Rare 2BACRUISER Posted October 13, 2021 #19 Share Posted October 13, 2021 Bet his inbox has already crashed with sheer weight of disgruntled app users you couldn't make it up Doh 🙈🙄🤔 1 Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted October 13, 2021 #20 Share Posted October 13, 2021 12 hours ago, PescadoAmarillo said: from Jan Swartz It is my privilege to share with you that John Padgett has been named president of Princess Cruises, effective immediately. John will report to me, while also retaining leadership of the corporation’s innovation unit. When I saw this, I checked the calandar. I was sure it had to be April 1st... So, for all the complaints about the medallion app here, all the calls to princess, all the letters and emails to princess. Relax. PRINCESS HEARD YOU! ...AND, THEY DON'T CARE WHAT YOU THINK!!! Medallion might be the greatest thing ever. But, the development and roll-out doesn't even rise to unprofessional. So, reward the guy managing the development! What the...<insert bad word here>???? 3 Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted October 13, 2021 #21 Share Posted October 13, 2021 9 hours ago, billco said: All eggs in Medallion basket. So, they pick a guy who made them a basket with a broken handle, and holes in the bottom! Link to comment Share on other sites More sharing options...
Syracusefan44 Posted October 13, 2021 #22 Share Posted October 13, 2021 https://www.seatrade-cruise.com/people-opinions/john-padgett-appointed-princess-cruises-president Link to comment Share on other sites More sharing options...
Rare RLK33853 Posted October 13, 2021 #23 Share Posted October 13, 2021 For everyone who thought that Jan listened to their comments and concerns on the reopening Alaska cruise - here is your answer - LIP SERVICE!!! Link to comment Share on other sites More sharing options...
Iamcruzin Posted October 13, 2021 #24 Share Posted October 13, 2021 41 minutes ago, Roberto256 said: When I saw this, I checked the calandar. I was sure it had to be April 1st... So, for all the complaints about the medallion app here, all the calls to princess, all the letters and emails to princess. Relax. PRINCESS HEARD YOU! ...AND, THEY DON'T CARE WHAT YOU THINK!!! Medallion might be the greatest thing ever. But, the development and roll-out doesn't even rise to unprofessional. So, reward the guy managing the development! What the...<insert bad word here>???? This is how corporate America works. I remember when everyone was complaining about Jan and she scored a promotion as well. While I like the idea of Medallion a failed startup doesn't deserve a promotion in my book. Link to comment Share on other sites More sharing options...
MarcsSharon Posted October 13, 2021 #25 Share Posted October 13, 2021 And this is just another reason we have started to book on other lines. Sad to leave Princess but RC and Celebrity just have much better deals. That said, we leave on The Enchanted Dec 10th and I hope all goes well and my faith in Princess is restored. Link to comment Share on other sites More sharing options...
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