Rodent Pest Cotrol Posted December 9, 2022 #1 Share Posted December 9, 2022 Royal Caribbean, another poor showing So before the keyboard warriors attack me, please read the facts We ordered 2 drinks packages for next year, and with the silly website they use, we ended up paying for the packages via our debit card rather than on board credit By which time we realised our mistake and cancelled the transaction some 2 minutes later, by which time RCCL had taken the authorisation and then 2 days later the physical cash We had an email stating that the refund will be repaid to us within 14 business days, which has passed and no sign of the money Speaking to their Guatamala Call Centre, they have advised that the email was incorrect and should state 30 business days They obvioulsy need the money as it now takes 6 weeks to get my money back 2 2 Link to comment Share on other sites More sharing options...
loupana Posted December 9, 2022 #2 Share Posted December 9, 2022 I have canceled items I’ve purchased in the past and it only took 2 or 3 days for the refund. Nineteen days ago I canceled an internet package when I saw a better price during the Black Friday sale. I’m still waiting for my refund. They obviously changed their policy on processing refunds. Very disappointing. Link to comment Share on other sites More sharing options...
PWP-001 Posted December 9, 2022 #3 Share Posted December 9, 2022 Okay, so I read your facts. A now here are some statements in response: While RCI and every cruise line needs the money to work down the massive debt they added during the pandemic, this IS NOT one of the ways they aim to make money. On a daily basis there are easily thousands of refunds/credits that RCI has in queue to process that most likely need at least a basic level of human intervention to review and approve. I've waited for credits to my credit card from canceled transactions with RCI and they've usually taken about 7 business days. Check with your bank as to your options, if you have written proof from RCI of your cancellation and notice of how quickly they will refund -- despite what the agent said-- because that email from RCI should prevail. In the Fall of 2021 I had clients who made their final payment of >$16,000 on their AMEX card and then three days later receive notice that their cruise was canceled and a refund would be processed in 30 days. One quick call to American Express explaining this, and a temporary credit (chargeback) was initiated because I merchant (RCI in this case) is not permitted by AMEX terms to take 30 days to process a refund. Point here is that credit card protections for cardholders typically are greater than debit cards. It's up to you to decide how you like to pay for transactions, credit or debit. But again, clearly RCI hasn't singled you out. It's probably a staffing shortage which DOES NOT excuse them to the terms they agreed to for timely processing of credit/debit card refunds. Good luck. 7 1 Link to comment Share on other sites More sharing options...
matj2000 Posted December 9, 2022 #4 Share Posted December 9, 2022 First, Never use a debit card for this type of transaction. You should probably know this already. Second, If they are that bad Why didn't you cancel the cruise? 12 Link to comment Share on other sites More sharing options...
Rare island lady Posted December 9, 2022 #5 Share Posted December 9, 2022 Welcome to Cruise Critic and your 2nd post. 4 2 Link to comment Share on other sites More sharing options...
Rare BecciBoo Posted December 9, 2022 #6 Share Posted December 9, 2022 Touche! BTW, the fault lies with the original transaction....debit card? OOPS! 6 Link to comment Share on other sites More sharing options...
Biker19 Posted December 9, 2022 #7 Share Posted December 9, 2022 2 hours ago, Rodent Pest Cotrol said: Royal Caribbean, another poor showing Welcome to April 2020 when refunds were taking even longer. 3 1 Link to comment Share on other sites More sharing options...
Rare HappyTexan44 Posted December 9, 2022 #8 Share Posted December 9, 2022 To be fair to the OP, they did just reach for the wrong card, and realized their mistake right away. 5 1 Link to comment Share on other sites More sharing options...
klfrodo Posted December 9, 2022 #9 Share Posted December 9, 2022 3 hours ago, Rodent Pest Cotrol said: We ordered 2 drinks packages for next year, and with the silly website they use, we ended up paying for the packages via our debit card rather than on board credit Please help me understand the correlation between a "silly website", and YOU using the debit card rather than selecting OBC? It's the website's fault? The user of the website has no culpability? 4 Link to comment Share on other sites More sharing options...
swoopy2110 Posted December 9, 2022 #10 Share Posted December 9, 2022 Person makes mistake & blames someone else. Welcome to 2022. 15 1 Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted December 9, 2022 #11 Share Posted December 9, 2022 5 hours ago, Rodent Pest Cotrol said: We ordered 2 drinks packages for next year, and with the silly website they use, we ended up paying for the packages via our debit card rather than on board credit I have not had any issues or found the web site for using onboard credit vice my credit card silly in any way. It clearly shows how much OBC you have and ask you now much of it you want to apply to your purchase. 5 Link to comment Share on other sites More sharing options...
Bluemymind Posted December 9, 2022 #12 Share Posted December 9, 2022 You might want to search on "why not to ever use a debit card" for anything ever, never ever. Your money is not protected by using debit cards where as your credit card will protect you from yourself and others. 5 1 Link to comment Share on other sites More sharing options...
teddie Posted December 9, 2022 #13 Share Posted December 9, 2022 6 hours ago, LouTheGlue said: I have canceled items I’ve purchased in the past and it only took 2 or 3 days for the refund. Nineteen days ago I canceled an internet package when I saw a better price during the Black Friday sale. I’m still waiting for my refund. They obviously changed their policy on processing refunds. Very disappointing. Exact same scenario for me--I saved ~ $70 bucks on that internet package and now they are hanging on to my beuatiful money for way too long. Link to comment Share on other sites More sharing options...
cruisingpeople Posted December 9, 2022 #14 Share Posted December 9, 2022 4 hours ago, island lady said: Welcome to Cruise Critic and your 2nd post. In 13 years no less.😂🤣 1 2 Link to comment Share on other sites More sharing options...
Rare island lady Posted December 9, 2022 #15 Share Posted December 9, 2022 4 minutes ago, cruisingpeople said: In 13 years no less.😂🤣 I noticed that. Lurker. 😉 2 Link to comment Share on other sites More sharing options...
Starry Eyes Posted December 9, 2022 #16 Share Posted December 9, 2022 58 minutes ago, island lady said: I noticed that. Lurker. 😉 Lots of people lurk on silly websites 1 Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted December 9, 2022 #17 Share Posted December 9, 2022 It appears that the problem day in Nov 18. All others have processed normally. It was just that first day of the big sale where everything went pear shaped. I have cancelled and received refunds on a couple of items since. Still waiting on a Nov 18th cancellation. 1 1 Link to comment Share on other sites More sharing options...
Rare island lady Posted December 9, 2022 #18 Share Posted December 9, 2022 31 minutes ago, Starry Eyes said: Lots of people lurk on silly websites At least I only have this one addiction to a single silly website. 😄 Though just lurking would be too boring for me. 😉 1 Link to comment Share on other sites More sharing options...
publicpersona Posted December 9, 2022 #19 Share Posted December 9, 2022 Any time someone says "business days" you know you are being jerked around. 1 Link to comment Share on other sites More sharing options...
Rare sprint180 Posted December 9, 2022 #20 Share Posted December 9, 2022 Sorry I know it is frustrating. Let us know how it turned out. 2 Link to comment Share on other sites More sharing options...
Plum Happy Posted December 9, 2022 #21 Share Posted December 9, 2022 11 hours ago, Rodent Pest Cotrol said: Royal Caribbean, another poor showing So before the keyboard warriors attack me, please read the facts We ordered 2 drinks packages for next year, and with the silly website they use, we ended up paying for the packages via our debit card rather than on board credit By which time we realised our mistake and cancelled the transaction some 2 minutes later, by which time RCCL had taken the authorisation and then 2 days later the physical cash We had an email stating that the refund will be repaid to us within 14 business days, which has passed and no sign of the money Speaking to their Guatamala Call Centre, they have advised that the email was incorrect and should state 30 business days They obvioulsy need the money as it now takes 6 weeks to get my money back You will more than likely get your money credited back within a week. 30 days is a standard timeframe they give. Link to comment Share on other sites More sharing options...
Diver2014 Posted December 9, 2022 #22 Share Posted December 9, 2022 OP admits to making mistake but it RCL's fault for not getting their money back right away. Check. 1 1 Link to comment Share on other sites More sharing options...
wayne_trisha Posted December 10, 2022 #23 Share Posted December 10, 2022 13 hours ago, HappyTexan44 said: To be fair to the OP, they did just reach for the wrong card, and realized their mistake right away. That is clearly NOT what they said. Link to comment Share on other sites More sharing options...
wayne_trisha Posted December 10, 2022 #24 Share Posted December 10, 2022 9 hours ago, Bluemymind said: You might want to search on "why not to ever use a debit card" for anything ever, never ever. Your money is not protected by using debit cards where as your credit card will protect you from yourself and others. I think ATMs are safe for debit cards and that is the only place I use mine. AS you pointed out credit cards have much more protection. Link to comment Share on other sites More sharing options...
rockon391 Posted December 10, 2022 #25 Share Posted December 10, 2022 16 hours ago, Rodent Pest Cotrol said: Royal Caribbean, another poor showing So before the keyboard warriors attack me, please read the facts We ordered 2 drinks packages for next year, and with the silly website they use, we ended up paying for the packages via our debit card rather than on board credit By which time we realised our mistake and cancelled the transaction some 2 minutes later, by which time RCCL had taken the authorisation and then 2 days later the physical cash We had an email stating that the refund will be repaid to us within 14 business days, which has passed and no sign of the money Speaking to their Guatamala Call Centre, they have advised that the email was incorrect and should state 30 business days They obvioulsy need the money as it now takes 6 weeks to get my money back Contest it with your card company. F RC! Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now