Shareholder Onboard Credit

[CaribbeanBound]

Has anyone successfully applied and received the "Shareholder Onboard Credit" for your Celebrity cruise for being an RCL shareholder?

Every time I try submitting my information at Shareholder Benefit Request | Online Survey Software (questionpro.com) the website fails.   Been trying for 3 weeks.

Edited December 21, 2022 by CaribbeanBound

[Northern Aurora]

We scan the application form and the brokerage statement as a PDF file and submit by e-mail.  Absolutely no problems.  For an upcoming set of B2B2B2B cruises we received confirmation extremely quickly.

[wrk2cruise]

I used the survey method about a week ago for a sailing in Oct 2024.   Received confirmation last Saturday.

[WestLakeGirl]

30 minutes ago, CaribbeanBound said:

Has anyone successfully applied and received the "Shareholder Onboard Credit" for your Celebrity cruise for being an RCL shareholder?

Every time I try submitting my information at Shareholder Benefit Request | Online Survey Software (questionpro.com) the website fails.   Been trying for 3 weeks.

Try clearing your cache 

 

If all else fails, you can submit the form and the documents by snail mail

[wrk2cruise]

• You can also submit via email to ShareholderBenefit@rccl.com

[Jim_Iain]

I recently applied for 8 cruises (out through 2024)  at the same time using the web portal on the stockholders website.   I received all credits within 72 hours.

[TMLAalum]

Interesting that stockholder benefit is approved for sailings far in advance! I have bought/sold/bought again and, while I will be a shareholder for our February cruise, I may not for our August 2024 sailing. Hmmmm.

[the penguins]

2 hours ago, CaribbeanBound said:

Has anyone successfully applied and received the "Shareholder Onboard Credit" for your Celebrity cruise for being an RCL shareholder?

Every time I try submitting my information at Shareholder Benefit Request | Online Survey Software (questionpro.com) the website fails.   Been trying for 3 weeks.

Approved on every cruise.

[dcbiker97]

On this last cruise I had a devil of a time getting it. Probably 10 tries.  Finally got the suite concierge to handle, which he did.  
 

Then just last week, I submitted online for three upcoming cruises and get credits within two days of submitting!

 

I swear the process 10 a day and throw the rest in the trash. No rhyme or reason. 

[Northern Aurora]

Years ago the process at times was slow and periodically we had to re-submit.  But even before the pandemic the process has been very speedy for us.  Sometimes surprisingly speedy, even having the shareholder OBC applied on a weekend and within 24 hours.

[mahdnc]

3 hours ago, CaribbeanBound said:

Has anyone successfully applied and received the "Shareholder Onboard Credit" for your Celebrity cruise for being an RCL shareholder?

Every time I try submitting my information at Shareholder Benefit Request | Online Survey Software (questionpro.com) the website fails.   Been trying for 3 weeks.

 

Yes, I was successful in getting the shareholder benefit applied to two cruises that I booked last month.  I emailed shareholderbenefit@rccl.com and received the benefit 3 hrs 8 min later according to the email time stamps.

[SusieAV8R]

5 hours ago, WestLakeGirl said:

Try clearing your cache 

 

If all else fails, you can submit the form and the documents by snail mail

I  submitted and received Shareholder OBCs for the next 11 cruises.  Completed the RCL online form and attached a copy of my monthly investment  statement with my account number and other such identifying info blacked out.

[CaribbeanBound]

Well those responses are exactly what I would hope and expect to occur.  It's been over two weeks and I haven't been able to submit via the website and have not gotten any response via email.  I'll keep trying. Thank you.

[Northern Aurora]

I am curious -- if you are e-mailing the request are you receiving the auto response e-mail acknowledging that the request has been received?  Have you considered calling the Captain's Club?

[Wineaux007]

4 hours ago, CaribbeanBound said:

Well those responses are exactly what I would hope and expect to occur.  It's been over two weeks and I haven't been able to submit via the website and have not gotten any response via email.  I'll keep trying. Thank you.

Submit via email as someone mentioned above, and attach a copy of your brokerage statement.  You will get an immediate auto response, and a day or so later, you will receive the OBC in your cruise planner.  It's not rocket science.  I've gotten approval for two sailings in the Spring of 2024.

[SusieAV8R]

5 hours ago, CaribbeanBound said:

Well those responses are exactly what I would hope and expect to occur.  It's been over two weeks and I haven't been able to submit via the website and have not gotten any response via email.  I'll keep trying. Thank you.

Most of the time, I see that I have the credit by logging into my X account and reviewing a particular cruise.  Have you tried that?

[RTShaker]

I submitted mine at 10PM on Thursday and received my credit confirmation at 7PM Friday for  my next four cruises.

[Lastdance]

Mine took quite a bit longer this time, so I actually submitted it again; however, the same day it was sent to me. In the past, it has been much faster.

[t18c97]

Submitted two on Thursday, one for a 9/2023 sailing and the other for a 5/2024 sailing, both approved and added to the account on Friday. 

[stones902]

Is there an issue using shareholder credit along with other discounts (such as Elite +)?

 

[wrk2cruise]

No not like it used to be.  Now it's able to be combined with all the standard promotions.

[CaribbeanBound]

Thank you for the suggestions.  When I tried emailing it, I got no response even after 3 weeks.

I decided the lack of response may have been related to sending the email via my business email.  I resent the email via the web address I have on file for Celebrity and received a form email reply saying it was received the following day.  So that's a start.  I have yet to see the credit but given the holiday I don't think I need to bother them again until the New Year.

[Jim_Iain]

3 hours ago, stones902 said:

Is there an issue using shareholder credit along with other discounts (such as Elite +)?

 

Not any longer.  There use to be a no double dipping rule but they eliminated -   I've gotten along with numerous other discounts and obc's

[Lastdance]

On 12/24/2022 at 7:51 AM, RTShaker said:

I submitted mine at 10PM on Thursday and received my credit confirmation at 7PM Friday for  my next four cruises.

You have reminded me that I need to submit a few more for '23 & '24...thanks!

[Linda W.]

What IS the shareholder benefit and/or where to find it?