Is anyone having a problem with HAL's website?

[Shmoo here]

7 hours ago, OlsSalt said:

Monday HAL website - very jumpy at first, and then it settled  down. Had to power past the initial erratic scene openings. 

 

35 minutes ago, Foggy Bay said:

It finally just randomly worked-

It's still not working for me.  I'm able to get there using incognito, and Edge works for me (neither of which are what I used to use to access the site).

 

 

[oakridger]

These problems have been going on for ages!  HAL, get it together!

 

 

~Nancy

[crystalspin]

15 minutes ago, oakridger said:

These problems have been going on for ages!  HAL, get it together!

I know and it's always so random! Sometimes different browser works, usually an incognito browser window works (but not always!) -- today I worked out you have to use a FRESH incognito window -- HAL's own cookies seem to cause their website to malfunction!

[tuolumne couple]

I have never had a problem with the HAL website. No issues ever. 

[Shmoo here]

2 hours ago, tuolumne couple said:

I have never had a problem with the HAL website. No issues ever. 

I never did either.  Until about 2 months ago.  

[57redbird]

Not with the website but with the phone --- trying to call our PCC & the greeting message keeps looping even after you've pressed 2.....finally sent him an email.

[crystalspin]

Just now, 57redbird said:

Not with the website but with the phone --- trying to call our PCC & the greeting message keeps looping even after you've pressed 2.....finally sent him an email.

Called my wonderful PCC yesterday to re-fare two cruises with the Cyber Sale. Her voice recording said she was out of the office and NOT to leave a message because no one would return it. To press 0 to be connected to someone. That person was presumably at the Philipines Call Center and took all my information, then transferred me to a Pricing Specialist without giving her any of the data he had asked for (!). She however was wonderful.

 

I just wonder if my PCC is gone for good... 

[CruizAddict]

On 11/28/2023 at 10:49 PM, oakridger said:

These problems have been going on for ages!  HAL, get it together!

 

 

~Nancy

Agreed.  I have called HAL and posted complaints.  The first time I was told they were "upgrading" the system. The second time I was told I had to download Chrome for it to work.  What kind of a business has the customer "fix" their site?  I'm sure it will be working just fine when final payment is due!

[RuthC]

5 hours ago, CruizAddict said:

I'm sure it will be working just fine when final payment is due!

Don't be so sure. 

I have read several posts who are reporting their final payment is due and they can't get the HAL site to accept a payment. 
I highly recommend you not wait until the last minute if you plan to make a final payment directly to HAL via the website. 

[lakedweller64]

Hal’s web site is more like a disaster.it is by far the worst of all the cruise web sites I use.

[Reagan0712]

I’m beginning to think they took a laptop to the zoo in Seattle, put it in front of an orangutan and said build us a website.

[BermudaBound2014]

I swear, when researching cruises on the HAL site I sometimes feel like I’m being punked.
 

At this point HAL should be seriously ashamed.

 

 

[DiveMaster]

Having troubles with HAL's website.  Sometimes I log in and have no past cruises, existing reservations and etc. and other times I do.  Website would not accept my HAL gift cards as payment and I had to call in.  Now looking into a cruise, but I cannot even find any cabins.👎

[Bristol5]

Trying to Check-in for upcoming March cruise and just get an "error" message! Any suggestions?

[daisy-mae]

I have had some luck in going to my account, and clicking on "make a payment" (even though there is no balance owing). That usually takes me to a page that displays the booking information.

[bobomonkeyrage]

I don't think there has ever been a time when someone isn't having a problem HAL's website...

[puggymom]

I have yet to sail on HAL but was looking for 2025 cruises that are not found on their site, but on other search engine sites, such as cruise critic, I can find all these cruises that don't exist on their site.  Came here to see if there was a website issue and apparently there is.

[Dutchman48]

37 minutes ago, puggymom said:

I have yet to sail on HAL but was looking for 2025 cruises that are not found on their site, but on other search engine sites, such as cruise critic, I can find all these cruises that don't exist on their site.  Came here to see if there was a website issue and apparently there is.

Web issues is more of not being able to drill father down in a cruise selection such as room category.

About the only cruises i have seen on other web sites that have not shown up on HAL's are sold out cruises and charter cruises. 

It is possible some big box stores get a preview of what is coming, but not sure if you could book it prior to HAL releasing it.

I have put in for a future dam request (Not same as a future cruise request) for a cruise HAL normally has every other year. This just let me have first choice when released, not booked. I knew the were going to do a (25 or 26 day)round trip Iceland out of Boston last year and wanted to ensure I got the category I wanted as they were all booked when I tried a few years back.

 

[Niagarawine]

Yes I tried to book my dinner with HIA and could not. This is the second week of trying