suizas Posted April 7, 2018 #2001 Share Posted April 7, 2018 Help! Can not find where Preferences are hidden on the new website. Would like to see dining preference info, upgrade preferences, bed together/apart, etc,,,, Anyone found this ? Thanks! Susan Link to comment Share on other sites More sharing options...
voyager70 Posted April 7, 2018 #2002 Share Posted April 7, 2018 Help!Can not find where Preferences are hidden on the new website. Would like to see dining preference info, upgrade preferences, bed together/apart, etc,,,, Anyone found this ? Thanks! Susan As of now it's not available online. You need to call. Link to comment Share on other sites More sharing options...
Carpy the Cat Posted April 7, 2018 #2003 Share Posted April 7, 2018 The new website is crap. Can't set preferences, C&S status and numbers disappeared as well as our past cruises. Gonna have to call them to get this mess straightened out. Link to comment Share on other sites More sharing options...
tomworldwidewaftage Posted April 7, 2018 #2004 Share Posted April 7, 2018 You don't think that the folks running Cruise Critic have read this thread and know that problems exist? If you go back about 10 years or so Cruise Critic & RCCL were in kahoots together with secrete deals with certain cruisers who would write wave reviews. I am sure that's all over and done with and they would never ever scratch each others back ever again under the table like before! Wink Wink. Link to comment Share on other sites More sharing options...
Ocean Boy Posted April 7, 2018 #2005 Share Posted April 7, 2018 If you go back about 10 years or so Cruise Critic & RCCL were in kahoots together with secrete deals with certain cruisers who would write wave reviews. I am sure that's all over and done with and they would never ever scratch each others back ever again under the table like before! Wink Wink. That isn't quite the way I remember it but it is possible that my memory is a bit rusty on that issue. Link to comment Share on other sites More sharing options...
LeeRB Posted April 8, 2018 #2006 Share Posted April 8, 2018 Actually the ultimate family suite on Symphony is sold out for the next year! Sent from my iPhone using Forums Granted, I misread the following below sentence to be 1 of 6 cruises over the holidays was sold vs. a family of six had bought the suite for a cruise over he holidays. That tells me that I am spending too much time on this computer. "He revealed at the same event that one family of six had bought the suite over this coming Christmas period for $85,000 for the week". He being Mr. Bayley. Thanks for the correction. Link to comment Share on other sites More sharing options...
dal_diva Posted April 8, 2018 #2007 Share Posted April 8, 2018 As of now it's not available online. You need to call. I called and was told that I have to wait till I get on board to make any special requests, like having twin beds versus a queen. Not sure who is doing their website upgrades but they should be fired. Link to comment Share on other sites More sharing options...
SherriZ366 Posted April 8, 2018 #2008 Share Posted April 8, 2018 Granted, I misread the following below sentence to be 1 of 6 cruises over the holidays was sold vs. a family of six had bought the suite for a cruise over he holidays. That tells me that I am spending too much time on this computer. "He revealed at the same event that one family of six had bought the suite over this coming Christmas period for $85,000 for the week". He being Mr. Bayley. Thanks for the correction. And I thought $50,000 was steep for this suite! Link to comment Share on other sites More sharing options...
Ashland Posted April 8, 2018 #2009 Share Posted April 8, 2018 The new website is crap. Can't set preferences, C&S status and numbers disappeared as well as our past cruises. Gonna have to call them to get this mess straightened out. Mine as well...probably most of us actually. I'm not sure a phone call would help at this point...we may just have to "hope" that the website improves shortly (or it may never) :eek::eek::loudcry::loudcry: Link to comment Share on other sites More sharing options...
LeeRB Posted April 8, 2018 #2010 Share Posted April 8, 2018 (edited) Help!Can not find where Preferences are hidden on the new website. Would like to see dining preference info, upgrade preferences, bed together/apart, etc,,,, Anyone found this ? Thanks! Susan Well some of the stuff we are used to and can’t find may have something to with the second and third ‘root causes’ of all the frustration according to the letter that was posted on the Facebook C&A page. Where it said “…the elimination of being able to select amenities and preferences online for our loyal Crown & Anchor members, and mistakes we made in developing and implementing the first release of this new capability.” (This time I think M. Bayley was talking about RCCL/RCI instead of us customers) The way I read that is, they have intentionally taken some things away from us that we used to be able to do and we have more frustration coming down the road, if this is the first release there should be at least a second and possibly more releases coming, unfortunately for us. We may get them back in a 'later release', but I wouldn't bet much on that possibility. Edited April 8, 2018 by LeeRB Link to comment Share on other sites More sharing options...
Dixie1337 Posted April 8, 2018 #2011 Share Posted April 8, 2018 I still can't login (yes I reset my password yes I'm using my email). Anyone else? I don't get replies when I email the account issues email address either. Link to comment Share on other sites More sharing options...
applehazar Posted April 8, 2018 #2012 Share Posted April 8, 2018 Royal carribean hides behind foreign ownership. Not for long! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
PhoenixCruiser Posted April 8, 2018 #2013 Share Posted April 8, 2018 That isn't quite the way I remember it but it is possible that my memory is a bit rusty on that issue.Not the way I remember it either. Sent from my SM-T820 using Tapatalk Link to comment Share on other sites More sharing options...
PhoenixCruiser Posted April 8, 2018 #2014 Share Posted April 8, 2018 Royal carribean hides behind foreign ownership. Not for long! Sent from my iPhone using Forums What does this even mean? Sent from my SM-T820 using Tapatalk Link to comment Share on other sites More sharing options...
jlas000 Posted April 9, 2018 #2015 Share Posted April 9, 2018 Anyone know where to find luggage tags under the new system? Link to comment Share on other sites More sharing options...
Biker19 Posted April 9, 2018 #2016 Share Posted April 9, 2018 Anyone know where to find luggage tags under the new system? Still at the end of docs - under eDocs on new web site link under the sailing you want. Link to comment Share on other sites More sharing options...
jlas000 Posted April 9, 2018 #2017 Share Posted April 9, 2018 Still at the end of docs - under eDocs on new web site link under the sailing you want. Thanks. At how many days pre-cruise is that available. I’m at 49 days pre-cruise and it’s not showing up. Link to comment Share on other sites More sharing options...
Clarea Posted April 9, 2018 #2018 Share Posted April 9, 2018 Thanks. At how many days pre-cruise is that available. I’m at 49 days pre-cruise and it’s not showing up. In the past, it's been right at 49 days, but our last few cruises it's taken a few days longer. Link to comment Share on other sites More sharing options...
Biker19 Posted April 9, 2018 #2019 Share Posted April 9, 2018 I’m at 49 days pre-cruise and it’s not showing up. It is usually at 49 days but the new web site may have slowed that. Link to comment Share on other sites More sharing options...
cruisingpluto Posted April 9, 2018 #2020 Share Posted April 9, 2018 I just registered my account for access on the new site. It says my account takes 24 hours to reflect my info. It's been more than 24 hours, granted it's the weekend so maybe it takes longer? How long did it take for everyone to get access? From reading the thread, it looks like quite a few here are having issues with their accounts accurately reflecting their status and points. I haven't gotten that far yet since my account doesn't even reflect my c&a number yet. The only thing I see is my future cruise that I have booked. Should I give rccl a call? Is there a dept I should ask for? Internet services? Thanks in advance! Link to comment Share on other sites More sharing options...
tomworldwidewaftage Posted April 9, 2018 #2021 Share Posted April 9, 2018 That isn't quite the way I remember it but it is possible that my memory is a bit rusty on that issue. From 2009 "Talk about a royal mess. " "In early 2007, Royal Caribbean developed a marketing strategy that used online bulletin boards to spread the cruise line’s gospel, so to speak. The company created a program, dubbed “Royal Champions,” that enlisted rabid Royal Caribbean fans who happened to be frequent posters on Internet cruise bulletin boards like Cruise Critic.Did its program cross the line?" http://www.nbcnews.com/id/29554810/ns/travel-cruise_travel/t/does-cruise-lines-viral-campaign-cross-line/ “Royal Champions,” "Paid cheerleaders Does Royal Caribbean's viral campaign cross the line?" http://www.expertcruiser.com/advice/paid-cheerleaders-does-royal-caribbeans-viral-campaign-cross-the-line/ http://www.travelweekly.com/Articles/Royal-Champions-program-criticized-on-web-forums Link to comment Share on other sites More sharing options...
swoopy2110 Posted April 9, 2018 #2022 Share Posted April 9, 2018 Got a brand new invoice for my Adventure Cruise today telling me my total holiday cost is £0 and that I owe them -£300 :') Link to comment Share on other sites More sharing options...
Clarea Posted April 9, 2018 #2023 Share Posted April 9, 2018 Got a brand new invoice for my Adventure Cruise today telling me my total holiday cost is £0 and that I owe them -£300 :') I wonder if you will see a credit on your credit card? Link to comment Share on other sites More sharing options...
tucktw1 Posted April 9, 2018 #2024 Share Posted April 9, 2018 Is anyone else having trouble logging in on the RCCI website? I’ve been trying for two days, the password and user names are correct. It keeps saying they are unable to complete my request and try back later Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Magicat Posted April 9, 2018 #2025 Share Posted April 9, 2018 Quick update: New site says I'm Diamond and does not have all my points and there are really only 2 buttons that work, Dashboard and Preferences. Back door site has my points including my recent sailing and all my future cruises as well as my correct status. Didn't someone say this was supposed to be fixed last week? Link to comment Share on other sites More sharing options...
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