Not going well on Sun cruise .

[NLH Arizona]

A 25% credit would be more appropriate for an accident or unplanned problem,

And that is why I said 50%.

[kiwicruisers51]

We are on The Jewel arriving in Singapore in October this year prior to her going into dry dock for reburishment. I hope we don't have the same experience!!!

[patannel]

Bolidt. Google this company. Star is next on their list. I am the OP of this thred. Had no idea how bad it was going to get on the cruise. Do your research. Panama Canal Sun.

[mg3g]

Bolidt. Google this company. Star is next on their list. I am the OP of this thred. Had no idea how bad it was going to get on the cruise. Do your research. Panama Canal Sun.

 

I'm sorry I don't see the dates anywhere.... do you happen to have a link as to when they are working on the decks on the Star? There are two sailings - both longer - before the dry dock.

[BCSmallTownGirl]

After looking at these pictures I say people are right to be upset, I would be. That is Not the vacation they signed up for.

 

Precisely.

 

In addition, I experienced burning, itchy, red and runny eyes, as well as a runny nose - got relief on port, only to have symptoms return when back on the ship. We tried to avoid areas where we thought we might run into the fumes/chemicals/particulate, but it would show up in unexpected places due to whatever way the breezes were blowing, what may have gotten into the ventilation systems etc. We also didn't know from day to day what area of the ship would be the worst. Not fun to have to run back to the cabin to put cold washcloths over my eyes to feel some relief.

[purpletequila]

Precisely.

 

In addition, I experienced burning, itchy, red and runny eyes, as well as a runny nose - got relief on port, only to have symptoms return when back on the ship. We tried to avoid areas where we thought we might run into the fumes/chemicals/particulate, but it would show up in unexpected places due to whatever way the breezes were blowing, what may have gotten into the ventilation systems etc. We also didn't know from day to day what area of the ship would be the worst. Not fun to have to run back to the cabin to put cold washcloths over my eyes to feel some relief.

 

Jesus. I am so sorry you had this experience. I would be beyond infuriated and seriously, who the hell knows what was getting in you guys' system all week that was so irritating? Unreal. You should all try to contact that one attorney who sues cruise lines. This whole thing just sounds so ridiculous.

[mugtech]

We are on The Jewel arriving in Singapore in October this year prior to her going into dry dock for reburishment. I hope we don't have the same experience!!!

Exactly why we moved our cruise back to March, 2019, Singapore to Hong Kong, to avoid the pre dry dock festivities. Good luck, let us know.

[Scatterbrain42]

At Norwegian Cruise Line, we continuously aim to offer the best vacation experience for all our guests. As part of our Norwegian Edge[emoji769] program, Norwegian Sun is currently undergoing enhancements to better serve our guests. The program is a significant investment designed to ensure every ship across the fleet delivers a consistently high-quality experience to all of our guests. While we do our utmost to minimize any impact on the guest experience when these enhancements are taking place, we recognize that in this situation our guests have experienced some inconvenience. As a gesture of our gratitude for our guests' patience and understanding, we will be extending a future cruise credit of 25% of their cruise fare paid, which can be applied towards another cruise of their choice from now through March 31, 2019.

 

Bad basic PR, if you respond as you do start with saying you are sorry something sub-par happened not try to sell me a slogan/feature. NCL has this Edge program and its a plus really not a negative! the correct order is : sorry we failed your expectations, this is what we will do about it and then explain what happened.

 

Now on a bigger level on repositions cruises i found its normal that some work is happening and always assumed thats partly why they are cheaper. Getting the ship ready for the next session during many sea days is fine if it means small things like painting something or fixing a walkway.

 

First trip after a docking is a tricky one, as a company you have to make a hard call if the work is not ready and that happens such is life. delaying by a 1 or 2 days is massive problem that won't make anyone happy so you get this grey area of fixing things while on the move. Doing this while on the move saves you money compared to the delay own up to your bad planning and compensate in a active way don't wait for people to ask for it. You are delivering less than you expected to deliver but are trying to get away with it.

 

Last trip before docking, unlike after docking or during a reposition if you already start work its 100% you trying to save money and let the people on the last trip pay for it. This is planned cheapness and should never happen.

 

NCL and others are in it for the money and thats fine and they will try to find the edge how far they can push it but if you go over the edge admit it, react fast and take your loss and whatever you do don't try to sell it as a feature.

 

Just my 2cents.

 

Daniel.

[johnritt]

We are on The Jewel arriving in Singapore in October this year prior to her going into dry dock for reburishment. I hope we don't have the same experience!!!

 

Why would they treat you any differently than they have treated this group?

 

They obviously don't mind giving you a lousy cruise if they can save a few bucks and a little time in dry dock.

 

They're a lot of other ships and dates out there and you have time to look around.

[Expat Cruise]

Agree with your conclusion, but..

 

In your example they're not even giving up $100K.

They're giving "credits" which may or may not be used.

And the credits are iunlikely to be enough for a full cruise, so the returning criuser will throw in extra real cash.

 

It's like OBC. $100 OBC is by no means $100 cash. At best it might be 97% cash if you can pull it out of the casino but most people don't know about that option, so they buy a trinkyet in the gift shop that cost the line $10, or an art print that cost $2 to make.

 

 

Yes you are correct but i want to keep it as simple as I could. Really just making the point that you made better, they are giving almost nothing to the guest. They knew they would cause great problems for the guest on the ship but did not care.

[fshagan]

We are on The Jewel arriving in Singapore in October this year prior to her going into dry dock for reburishment. I hope we don't have the same experience!!!

 

If I were you, I would cancel. I just wouldn't take the risk.

 

We just did a week at Walt Disney World and received numerous notices about the construction going on at our resort including during booking, and at regular intervals leading up to the trip (all before the cancellation period ended). Disney spent a few dollars to send us email and, because we weren't surprised, we were prepared and tolerant of the construction activity.

 

That's a model for other companies to follow. Be transparent.

[DeltaOne]

It's like OBC. $100 OBC is by no means $100 cash. At best it might be 97% cash if you can pull it out of the casino but most people don't know about that option, so they buy a trinkyet in the gift shop that cost the line $10, or an art print that cost $2 to make.

 

Just off the Breakaway yesterday. The strategy of turning OBC in to cash no longer works.

 

Chips obtained in the casino are charged to the credit card on file. I asked about this in the casino on two different days and at Guest Relations and was told the same answer each time.

 

The DSC also is not deducted from the OBC.

 

We had lots of perks (drinks, dining, WiFi, shore excursion) and found it difficult to spend $400 in OBC. Used some for dining (for someone in our party that did not have the dining plan), some for extra tipping (room steward, butler, concierge, Haven hostess) and balance was spent on liquor and perfume from on board shops.

 

BTW, guy in the liquor store told me a wild story about a woman passenger that sails once a month on the Breakaway and each trip she spends $15,000 in the jewelry store and a similar amount in the casino.

[newmexicoNita]

Just off the Breakaway yesterday. The strategy of turning OBC in to cash no longer works.

 

Chips obtained in the casino are charged to the credit card on file. I asked about this in the casino on two different days and at Guest Relations and was told the same answer each time.

 

The DSC also is not deducted from the OBC.

 

We had lots of perks (drinks, dining, WiFi, shore excursion) and found it difficult to spend $400 in OBC. Used some for dining (for someone in our party that did not have the dining plan), some for extra tipping (room steward, butler, concierge, Haven hostess) and balance was spent on liquor and perfume from on board shops.

 

BTW, guy in the liquor store told me a wild story about a woman passenger that sails once a month on the Breakaway and each trip she spends $15,000 in the jewelry store and a similar amount in the casino.

Interesting about not being able to use the OBC in the casino. This must be very new as we did it last November and our daughter did used hers in Jan. As for the DSC, that you are right about, if it is non refundable OBC can not be used for that. It is obvious why.

[April42749]

Interesting about not being able to use the OBC in the casino. This must be very new as we did it last November and our daughter did used hers in Jan. As for the DSC, that you are right about, if it is non refundable OBC can not be used for that. It is obvious why.

 

Note....he is talking about chips in the casino, not charging to your room from slot machines.

[navarre]

Going on the RCI Mariner OTS 4/22 Dubai to Barcelona. It was originally scheduled to sail Barcelona to Miami and then Dry dock, but the TA was cancelled, so now is doing into Dry dock after we get off on 5/7. Can't wait to see what kind of bs we get on this one, with the Suez Canal and 3 ports in 15 days. Supposedly the ship is being Americanized after having been Asianized a few years ago.

 

 

We were booked on this RCI Mariner cruise, but cancelled after the TA was cancelled by RCI. Kind of glad now, in case refurbishment is begun before reaching Barcelona. Instead, we booked the April 19 NCL SUN Panama Canal cruise and now wonder if we will experience construction not completed during dry dock. Seems we are not making good cruise choices for this spring.

Our last cruise was NCL Star Hong Kong to Sydney Jan/Feb 2017. The ship had only one working azipod and 1/2 the ports were cancelled during sailing. The passengers were beyond upset and NCL corporate sent 2 employees from their Australia office to talk with passengers after it was evident the captain was ill prepared to handle the situation. Even the corporate reps were not trained to handle the situation. There were at least 3 offers of compensation from NCL, but passengers were not satisfied and in the end, we were given cruise credit for what we paid to be used within 5 yrs. Nothing was offered for travel expenses to fly to Hong Kong to board a ship which was not in good working order. They kept telling us the ship was safe, but dh & I had been on the Star a year or so before when it had outrun a hurricane. With the azipod issues it could not have done that, so it really was not safe. The second azipod quit working a few days after the ship left Sydney and was dead in the water and had to be towed to a port. Even though I am again sailing NCL, I do believe NCL is only concerned about making a buck and not at all concerned about passenger safety.

[BostonGal35]

https://www.bolidt.com/en/partnership-with-ncl?utm_source=social&utm_medium=Facebook&utm_campaign=Seatrade

 

star and other ships are getting new decking from this company... im freaking about our PC cruise that leaves Sunday on Star knowing its on the list for this flooring.

[nayarit08]

This might be taken as a flip answer, but get out on deck and get fresh air. I realize that isn't possible at all hours, but stay outside as much as possible if fumes are the problem.

 

The FUMES were OUTSIDE as well as inside. No "getting away" from it anywhere on the ship.

[nayarit08]

Photo's attached of SOME of the Construction zone work going on during our 15 night cruise of the Panama Canal. #NCL #mutinyonthesun #NCLsucks

 

 

 

 

 

 

 

 

 

[BCSmallTownGirl]

The FUMES were OUTSIDE as well as inside. No "getting away" from it anywhere on the ship.

This is true. I would have loved to be able to spend more time outside! It was hard to escape it all on deck as it was the open decks that were being resurfaced etc.... and, it was inside too - windows, doors, HVAC system?

[peg013]

Just off the Breakaway yesterday. The strategy of turning OBC in to cash no longer works.

 

Chips obtained in the casino are charged to the credit card on file. I asked about this in the casino on two different days and at Guest Relations and was told the same answer each time.

 

The DSC also is not deducted from the OBC.

 

We had lots of perks (drinks, dining, WiFi, shore excursion) and found it difficult to spend $400 in OBC. Used some for dining (for someone in our party that did not have the dining plan), some for extra tipping (room steward, butler, concierge, Haven hostess) and balance was spent on liquor and perfume from on board shops.

 

BTW, guy in the liquor store told me a wild story about a woman passenger that sails once a month on the Breakaway and each trip she spends $15,000 in the jewelry store and a similar amount in the casino.

You can use the non-refundable OBC for Cruise Next Deposits so we always do that with excess OBC. No sense in trying to come up with things to spend it on as long as you know you will cruise NCL again.....and having your total deposit made by NCL with a Cruise Next they paid for is especially nice.

[Shawnino]

Those photographs show something beyond terrible.

[bumorgan]

A 25% credit would be more appropriate for an accident or unplanned problem, But NCL knew that they were going to screw this group of passengers.

And then an insincere apology to boot.

 

 

I agree They should get an immediate 25% off this cruise!

[coffeenmorecoffee]

For those of you who are wondering about the DSC onboard refund. We have already received the credit onboard. Yes, we are still onboard, and can hardly wait to get off in LA. The people who are adamant about not taking off the DSC should crunch the numbers before saying how poorly the staff are paid. If everyone pays only the DSC and nothing extra, a full ship will give NCL 420,000 usd to disperse amongst the apx 900 crew, which by the way, includes all crew on board, from Captain, down. If you take Officers, Spa staff, contractors, entertainment staff etc off the list, then you are down to apx 700 belowdeck staff to disperse the $420,000Usd. A nice tip for a 15 day cruise. The crew also have a wage. So please, no more. It is the ONLY way to show our displeasure with the way the cruise is going, that will make NCL take notice.

 

BTW....

 

$420,000 / 700 = $600 per staff member

 

$600 / 15 days = $40 per staff member per day

 

$40 / approx 10 hours per day (which some of these people work MUCH more) = $4 per hour

 

Punishing the working man for the corporation's wrong doings... Good plan! (That's sarcasm)

[E@syPe@zy]

You can use the non-refundable OBC for Cruise Next Deposits so we always do that with excess OBC. No sense in trying to come up with things to spend it on as long as you know you will cruise NCL again.....and having your total deposit made by NCL with a Cruise Next they paid for is especially nice.

Something tells me that the folks on this cruise would not be interested in that choice!?!

[teamflames]

Interesting about not being able to use the OBC in the casino. This must be very new as we did it last November and our daughter did used hers in Jan. As for the DSC, that you are right about, if it is non refundable OBC can not be used for that. It is obvious why.

 

 

 

Why?

 

 

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