pcur Posted July 5, 2019 #1 Share Posted July 5, 2019 Started at 9am EST, got a meal, and ended at 4:30pm EST. I am sooooooo done and sick of this. I had 2 cruises, one with a $231 FCC and they are b2b. Wanted two that required less air travel, and hopefully cost less. I found them today. Well, it took RCCL 2.5 hours to do it, and I was still suspicious that the pricing on one of them was wrong, because the RCCL fuzzy math just wasn't making sense. Plus, the invoices were incorrect: 1 had the cabin number from the old cruise, and the balance due was wrong (due to my suspicions); the 2nd cruise had the final payment amount and due date left over from the old cruise. Got lunch. Back on the phone. It took my TA two phone calls to get RCCL to realize that, "Oh, YES, we do indeed have a $50 flash sale today, and oh, yes, you should have that $50 discount". My total went from owing them money to getting a credit. All the incorrect cabin number, and invoice amounts and dates came from RCCL. My TA just forwarded the invoices in their agency forms. So, all that had to get corrected, too. It's not the money that's my issue, but the INCREDIBLE amount of time it took to transfer 2 cruises to new ships and dates, re-price, and apply a $231 FCC. It should have taken about 15 - 30 minutes. 1 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted July 5, 2019 #2 Share Posted July 5, 2019 1 hour ago, pcur said: Started at 9am EST, got a meal, and ended at 4:30pm EST. I am sooooooo done and sick of this. I had 2 cruises, one with a $231 FCC and they are b2b. Wanted two that required less air travel, and hopefully cost less. I found them today. Well, it took RCCL 2.5 hours to do it, and I was still suspicious that the pricing on one of them was wrong, because the RCCL fuzzy math just wasn't making sense. Plus, the invoices were incorrect: 1 had the cabin number from the old cruise, and the balance due was wrong (due to my suspicions); the 2nd cruise had the final payment amount and due date left over from the old cruise. Got lunch. Back on the phone. It took my TA two phone calls to get RCCL to realize that, "Oh, YES, we do indeed have a $50 flash sale today, and oh, yes, you should have that $50 discount". My total went from owing them money to getting a credit. All the incorrect cabin number, and invoice amounts and dates came from RCCL. My TA just forwarded the invoices in their agency forms. So, all that had to get corrected, too. It's not the money that's my issue, but the INCREDIBLE amount of time it took to transfer 2 cruises to new ships and dates, re-price, and apply a $231 FCC. It should have taken about 15 - 30 minutes. So you couldn't just have your TA handle the whole debacle and call you when its done? 16 Link to comment Share on other sites More sharing options...
PCWalton1 Posted July 5, 2019 #3 Share Posted July 5, 2019 38 minutes ago, John&LaLa said: So you couldn't just have your TA handle the whole debacle and call you when its done? exactly 1 Link to comment Share on other sites More sharing options...
letscutitout Posted July 5, 2019 #4 Share Posted July 5, 2019 (edited) 7 minutes ago, PCWalton1 said: exactly Edited July 5, 2019 by letscutitout Link to comment Share on other sites More sharing options...
PCWalton1 Posted July 5, 2019 #5 Share Posted July 5, 2019 Just now, letscutitout said: not everyone uses a travel agent. I'm guessing that's the reason. OP stated TA was calling Link to comment Share on other sites More sharing options...
blackshirt Posted July 5, 2019 #6 Share Posted July 5, 2019 I don’t get it. Since you can’t call RCCL directly if booked through a TA, were on the phone with RCCL and your TA? Link to comment Share on other sites More sharing options...
renza Posted July 5, 2019 #7 Share Posted July 5, 2019 That’s what your travel agent is for. Fire your TA. 1 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 5, 2019 #8 Share Posted July 5, 2019 Been in CC jail but never in Royal jail. 1 3 Link to comment Share on other sites More sharing options...
Mikew0805 Posted July 5, 2019 #9 Share Posted July 5, 2019 20 minutes ago, Milwaukee Eight said: Been in CC jail but never in Royal jail. What is CC jail? Link to comment Share on other sites More sharing options...
Iamcruzin Posted July 6, 2019 #10 Share Posted July 6, 2019 23 minutes ago, Mikew0805 said: What is CC jail? Cruise Critic Jail. 2 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted July 6, 2019 #11 Share Posted July 6, 2019 26 minutes ago, Mikew0805 said: What is CC jail? Banned from posting for a period of time due to momentary lapses of judgement 8 2 Link to comment Share on other sites More sharing options...
Big_G Posted July 6, 2019 #12 Share Posted July 6, 2019 1 hour ago, Milwaukee Eight said: Been in CC jail but never in Royal jail. I'm not sure if I should welcome you to the club or you should welcome me. How long was your bid? 1 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 6, 2019 #13 Share Posted July 6, 2019 2 minutes ago, Big_G said: I'm not sure if I should welcome you to the club or you should welcome me. How long was your bid? I shouldn’t answer on grounds it could incriminate me. 2 1 Link to comment Share on other sites More sharing options...
Big_G Posted July 6, 2019 #14 Share Posted July 6, 2019 1 minute ago, Milwaukee Eight said: I shouldn’t answer on grounds it could incriminate me. Point taken. 1 Link to comment Share on other sites More sharing options...
Mikew0805 Posted July 6, 2019 #15 Share Posted July 6, 2019 51 minutes ago, Ourusualbeach said: Banned from posting for a period of time due to momentary lapses of judgement I see. I am surprised my sarcastic mouth has not gotten me into that before. 54 minutes ago, Iamcruzin said: Cruise Critic Jail. I figured the CC part, I just didn't know what it entailed. 1 1 Link to comment Share on other sites More sharing options...
Rare crusinthrough Posted July 6, 2019 #16 Share Posted July 6, 2019 What is the issue? What is booking jail? Link to comment Share on other sites More sharing options...
Clarea Posted July 6, 2019 #17 Share Posted July 6, 2019 5 hours ago, crusinthrough said: What is the issue? What is booking jail? Seems like it's a very long time to get a booking issue fixed. 2 1 Link to comment Share on other sites More sharing options...
pcur Posted July 6, 2019 Author #18 Share Posted July 6, 2019 15 hours ago, John&LaLa said: So you couldn't just have your TA handle the whole debacle and call you when its done? My TA insists that the customer stay on the phone so the corrections can be done to the customer's satisfaction. Rarely do they call back, as they want to provide the service immediately. Good thing I have unlimited minutes on my cell phone plan! 1 Link to comment Share on other sites More sharing options...
pcur Posted July 6, 2019 Author #19 Share Posted July 6, 2019 14 hours ago, blackshirt said: I don’t get it. Since you can’t call RCCL directly if booked through a TA, were on the phone with RCCL and your TA? No, sorry: I was on the phone with my TA, then when neither of us could figure out the fuzzy math, we got a conference call with the RCCL rep, and then I took pity on everyone, accepted (really didn't) the bookings so everyone could get on with their day/meal, then called back to the TA again to get things corrected. Link to comment Share on other sites More sharing options...
pcur Posted July 6, 2019 Author #20 Share Posted July 6, 2019 8 hours ago, crusinthrough said: What is the issue? What is booking jail? Bob is correct: I was on the phone for about 5-6 hours yesterday to get 30 minutes of changes done. Mr. Pcur wouldn't come back in the room because of the horrible TA hold music. It was like listening to "It's a Small World" all day!! 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted July 6, 2019 #21 Share Posted July 6, 2019 1 minute ago, pcur said: Bob is correct: I was on the phone for about 5-6 hours yesterday to get 30 minutes of changes done. Mr. Pcur wouldn't come back in the room because of the horrible TA hold music. It was like listening to "It's a Small World" all day!! I would find a new TA. One of the benefits of a TA is THEM spending all the time on hold, not making you wait as well. That is NOT good customer service. 2 Link to comment Share on other sites More sharing options...
pcur Posted July 6, 2019 Author #22 Share Posted July 6, 2019 (edited) 13 minutes ago, Ourusualbeach said: I would find a new TA. One of the benefits of a TA is THEM spending all the time on hold, not making you wait as well. That is NOT good customer service. Yes, your opinion, but I actually like to deal with my TA. The fact that they want to IMMEDIATELY handle my problem is a comfort, and the vast majority of the time my calls to them are about 10 minutes or less. They are dogged about pleasing their customers, and it was ME that kept things going, because the math wasn't working out. My TA frequently has blocks of cabins for lower prices, always gives me a cash card which lowers my expenses (and, therefore my credit card bill) after I get back, and we've received other perks along the way, too. Yesterday was a one time incident after doing business with them for years. I consider the root cause of yesterday's hell to be RCCL's incompetent agents who don't have the foggiest idea how their computer system is (incorrectly) calculating the pricing. Like I said, it took all that time to get the pricing right. Edited July 6, 2019 by pcur 1 1 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted July 6, 2019 #23 Share Posted July 6, 2019 1 hour ago, pcur said: My TA insists that the customer stay on the phone so the corrections can be done to the customer's satisfaction. Rarely do they call back, as they want to provide the service immediately. Good thing I have unlimited minutes on my cell phone plan! I believe I had to do that once years ago. I dont recall the circumstances. Have been lucky I guess 1 Link to comment Share on other sites More sharing options...
ONECRUISER Posted July 6, 2019 #24 Share Posted July 6, 2019 14 hours ago, Ourusualbeach said: Banned from posting for a period of time due to momentary lapses of judgement Ha! love way you worded that. Link to comment Share on other sites More sharing options...
CRUISEFAN0001 Posted July 6, 2019 #25 Share Posted July 6, 2019 1 hour ago, pcur said: Yes, your opinion, but I actually like to deal with my TA. The fact that they want to IMMEDIATELY handle my problem is a comfort, and the vast majority of the time my calls to them are about 10 minutes or less. They are dogged about pleasing their customers, and it was ME that kept things going, because the math wasn't working out. My TA frequently has blocks of cabins for lower prices, always gives me a cash card which lowers my expenses (and, therefore my credit card bill) after I get back, and we've received other perks along the way, too. Yesterday was a one time incident after doing business with them for years. I consider the root cause of yesterday's hell to be RCCL's incompetent agents who don't have the foggiest idea how their computer system is (incorrectly) calculating the pricing. Like I said, it took all that time to get the pricing right. Training and newbie agents can result in the reported problems in this thread. We love our TA and their service as well...and they've saved us a ton of money over the years off retail and even "sale" prices. Yes...the large ones have blocks of pre-committed cabins...which renders a discount (based on availability) that can get passed to their customers. Even the new/trainee agents are supervised at our TA office in their bookings. Add in the great service we receive - and we are very happy with ours. Link to comment Share on other sites More sharing options...
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