Corona Virus and Royal Caribbean

[OHCruisinDad]

Received this email that was forwarded to me around 930 PM EST regarding an RCL Webcast tomorrow to Travel Partners and a temporary policy update that will apply to all three RCI brands.  Perhaps they will announce something related to cancellations, refunds, future credits, or a combination of all three.

Dear valued travel partner, We understand your clients may be uncertain about traveling during this time. But your Royal Caribbean Cruises Ltd.® partners are here to help you ease concerns and restore confidence in their cruise vacations. We ask that you join us online tomorrow for a webcast you won’t want to miss. We’ll share an important temporary policy update across Royal Caribbean®, Celebrity Cruises® and Azamara® for added peace of mind. We’re partners in this together — and our executive team looks forward to answering your questions as we continue to plan amazing vacations for your clients. Ready to get started?   Friday, March 6, 2020 Click below to register for this executive webcast. 2:00 pm EST

[Michelle H]

I’d be surprised if it were anything more than what they said in email about the added screenings. Which is only going to catch people if they’re symptomatic at that second in time, not if they’re just a carrier. But hoping you’re right.

[Mark_UK]

I hope it's something more than secondary screenings, which certainly won't 'restore my confidence'. I'm supposed to be sailing from Venice in May...

[Mark_UK]

Seems a second former Grand Princess passenger has been diagnosed, unrelated to the case which led to the current quarantine.

 

https://www.cbc.ca/news/canada/edmonton/coronavirus-alberta-1.5487787

[Coralc]

Not surprising. People that disembarked from the Grand Princess in San Francisco on Feb. 21st mostly went home and back into the community. 

 

And now they are making a fuss about people that are presently onboard. I don't know why they are stressing about testing. It is already in the population and pretty much...out of control. We'll get through it. 

[SpainAlien]

25 minutes ago, Mark_UK said:

Seems a second former Grand Princess passenger has been diagnosed, unrelated to the case which led to the current quarantine.

 

https://www.cbc.ca/news/canada/edmonton/coronavirus-alberta-1.5487787

One in Canada and one on Sonoma county

 

[Coralc]

16 minutes ago, SpainAlien said:

One in Canada and one on Sonoma county

 

 

And one in Placer County who died. Do you really think that they were the only 3 people exposed onboard? 

Edited March 6, 2020 by Coralc

[SpainAlien]

13 minutes ago, Coralc said:

 

And one in Placer County who died. Do you really think that they were the only 3 people exposed onboard? 

According to the news in the UK on the current sailing there are 10 crew and 11 passengers infected

 

[Coralc]

35 now SA. ( with symptoms) But it doesn't really matter. A whole boatload of people disembarked in SF on 2/21 and dispersed. Those Princess cruises out of SF are local cesspools of flu/colds/noro anyway. We have no interest in them. 

And as I mentioned on a now deleted thread. The much larger problem is if/when it gets into the huge California homeless population. But the warmer weather should help. 

Edited March 6, 2020 by Coralc

[molly361]

3 hours ago, OHCruisinDad said:

Received this email that was forwarded to me around 930 PM EST regarding an RCL Webcast tomorrow to Travel Partners and a temporary policy update that will apply to all three RCI brands.  Perhaps they will announce something related to cancellations, refunds, future credits, or a combination of all three.

Dear valued travel partner, We understand your clients may be uncertain about traveling during this time. But your Royal Caribbean Cruises Ltd.® partners are here to help you ease concerns and restore confidence in their cruise vacations. We ask that you join us online tomorrow for a webcast you won’t want to miss. We’ll share an important temporary policy update across Royal Caribbean®, Celebrity Cruises® and Azamara® for added peace of mind. We’re partners in this together — and our executive team looks forward to answering your questions as we continue to plan amazing vacations for your clients. Ready to get started?   Friday, March 6, 2020 Click below to register for this executive webcast. 2:00 pm EST

Update on their website says everyone's temperature will be checked before boarding

[cgags47]

I also suspect that they may adjust the cancellation schedule and charges, and that could be the reason for the webcast.

[20165]

8 hours ago, OHCruisinDad said:

Received this email that was forwarded to me around 930 PM EST regarding an RCL Webcast tomorrow to Travel Partners and a temporary policy update that will apply to all three RCI brands.  Perhaps they will announce something related to cancellations, refunds, future credits, or a combination of all three.

Dear valued travel partner, We understand your clients may be uncertain about traveling during this time. But your Royal Caribbean Cruises Ltd.® partners are here to help you ease concerns and restore confidence in their cruise vacations. We ask that you join us online tomorrow for a webcast you won’t want to miss. We’ll share an important temporary policy update across Royal Caribbean®, Celebrity Cruises® and Azamara® for added peace of mind. We’re partners in this together — and our executive team looks forward to answering your questions as we continue to plan amazing vacations for your clients. Ready to get started?   Friday, March 6, 2020 Click below to register for this executive webcast. 2:00 pm EST

Wow, hopefully they will extend the cancellation period.  Our final payment is due next friday and we are waiting until the last minute to cancel to see if they ease their cancellation policy.  We have insurance, but i will still loose 25% of the total cruise cost if i cancel after i make that final payment.

[J&M]

Just heard 3 cases of coronavirus is in Baltimore, the Grandeur Port in Balt.  If we write and ask questions etc. to RC corporate as I have done we might get them to give us credit for future cruises ..keep this going and we might hear them update there terrible policy..we sail april 4..2020

[travelgirl528]

Don't know if folks have seen - it appears that RCCL is providing a credit if you cancel and are booked between now and July 31st.

[NJBill]

1 minute ago, travelgirl528 said:

Don't know if folks have seen - it appears that RCCL is providing a credit if you cancel and are booked between now and July 31st.

Link to info?

[OnTheJourney]

Tg528....Where'd you see this?  I still have no email from RCL regarding the temp taking during embarkation. BTW...first case now mentioned here in PA.

Edited March 6, 2020 by OnTheJourney

[travelgirl528]

It is on their website.  I think it is real!

[SarahD112]

Just received from my TA. Someone explain “applicable cancellation fees” please!

 

 

[NJBill]

Any ideas about travel insurance credit if we purchased through RCCL?

[Nemomof3]

https://presscenter.rclcorporate.com/press-release/72/royal-caribbean-group-adopts-ldquocruise-with-confidencerdquo-policy-allowing-cancellations-up-to-48-hours-before-sailing/?fbclid=IwAR18e0d5BqH2T2Rmi4zR3J2X1ns0VpxShp47ud-RCiW0MkpQ3owYxmKZsAs

[Ourusualbeach]

https://www.royalcaribbean.com/cruise-with-confidence

[thjeepster]

This is very good to know but I don't know what to do now!...We are booked an April 25th Cruise and paid a lot extra to get married on the ship thru Royal Celebrations....I don't know if they will follow the same guidelines.

I don't really want to change the date since we already have everything set....with all the wedding stuff, Items with the date on them, guests already booked also.

This is so overwhelming and stressful!

 

[cruisejess]

2 hours ago, J&M said:

Just heard 3 cases of coronavirus is in Baltimore, the Grandeur Port in Balt.  If we write and ask questions etc. to RC corporate as I have done we might get them to give us credit for future cruises ..keep this going and we might hear them update there terrible policy..we sail april 4..2020

Is the state notifying the other passengers from the cruise that returned 2/20?  Are they testing the crew?  Very scary.

[Les57]

Thank you RCI for doing the right thing  and offering everyone to cancel within 48 hours with RCC applied to future trips!!

To those who were following, we did purchase insurance at time of booking,  as it was not cancel at anytime, it was worthless unless we actually were ill prior to the trip.

 

Again, Thank you RCI !!!!!

[reallyitsmema]

22 minutes ago, Les57 said:

Thank you RCI for doing the right thing  and offering everyone to cancel within 48 hours with RCC applied to future trips!!

To those who were following, we did purchase insurance at time of booking,  as it was not cancel at anytime, it was worthless unless we actually were ill prior to the trip.

 

Again, Thank you RCI !!!!!

 

I am glad you waited for this to play out and can now cancel with a FCC.  I completely understand why you would not want to sail with your daughter at this time.  Stay healthy!