smithmlmx Posted June 10, 2020 #3401 Share Posted June 10, 2020 3 minutes ago, ceilidh1 said: The disputed amounts from your credit cards will be added back on to your account and the Princess amounts will remain. At least that is what my two Canadian banks told me when I asked that question (not that Princess has given me any refund as yet...) I believe it will happen automatically and you don't need to inform them, but if it puts your mind at ease then just let them know. Thanks ceilidh for the info Link to comment Share on other sites More sharing options...
caribill Posted June 10, 2020 #3402 Share Posted June 10, 2020 1 hour ago, smithmlmx said: Thanks ceilidh for the info There are a number of posts here about receiving the FCCs/refunds these past few days from Pause 1 cruises that were cancelled. The timing is not a surprise. Deadline for making a choice of options was May 31. Even those who made an earlier choice had until May 21 to change their mind. Once May 31 came and went, the FCCs/refunds are going out quickly. Obviously from some posts above, some with Pause 1 cancellations have not been getting their FCCs/refunds as they should be at this point. They should contact their TA or Princess to make sure something is not holding up the issuing of those FCCs/refunds. Pause 2 and Pause 4 cruisers shoud not expect their FCCs/refunds until their decision dates have been reached. Link to comment Share on other sites More sharing options...
vdlcruiser Posted June 10, 2020 #3403 Share Posted June 10, 2020 Cancelled my 4/19 TA in mid March. Immediately got my first half from travel agent. Just got my second half today. Received my 25% FCC last week. 1 Link to comment Share on other sites More sharing options...
Munini Posted June 10, 2020 #3404 Share Posted June 10, 2020 9 hours ago, DavidandHeather said: We were fully paid up in February 3 months before final payment date on 15th may. Wont be doing that in future, not for any cruise line or holiday firm, we will be setting up a dedicated holiday (vacation) account and be leaving our hard earned money in it until the last minute. Link to comment Share on other sites More sharing options...
phred119s Posted June 10, 2020 #3405 Share Posted June 10, 2020 5 hours ago, caribill said: Pause 2 and Pause 4 cruisers shoud not expect their FCCs/refunds until their decision dates have been reached. We fell into Pause 3. Our decision date is June 15. Link to comment Share on other sites More sharing options...
susancruzs Posted June 10, 2020 #3406 Share Posted June 10, 2020 Checking my credit card this a.m. to see if something I ordered was charged, very surprised to see a credit balance. I cancelled 3 cruises in April was prepared to not see my $300., I was hoping and pleasantly surprised. 2 Link to comment Share on other sites More sharing options...
Mrs. Magoo Posted June 10, 2020 #3407 Share Posted June 10, 2020 Yesterday in the mail I received the cash refund portion of our April 25th, 2020 cruise. This morning our credit card was credited for the remaining balance. This cruise was canceled on March 17th, 2020 and I selected option 2. 1 1 Link to comment Share on other sites More sharing options...
cherylandtk Posted June 10, 2020 #3408 Share Posted June 10, 2020 8 hours ago, caribill said: Once May 31 came and went, the FCCs/refunds are going out quickly. Obviously from some posts above, some with Pause 1 cancellations have not been getting their FCCs/refunds as they should be at this point. They should contact their TA or Princess to make sure something is not holding up the issuing of those FCCs/refunds. Pause 2 and Pause 4 cruisers shoud not expect their FCCs/refunds until their decision dates have been reached. Pause 2 decision date was also May 31 as listed on Princess website. Pause 3 listed as June 15. Princess tells my TA and me that there is nothing holding up my refund, just the mythological ‘handling in sailing date order’. I am now on day 87; no email since March 16 cancellation confirmation, no FCC and no refund of $7000. Link to comment Share on other sites More sharing options...
voljeep Posted June 10, 2020 #3409 Share Posted June 10, 2020 10 minutes ago, cherylandtk said: Pause 2 decision date was also May 31 as listed on Princess website. Pause 3 listed as June 15. does your TA have any inside info about the next wave of cancellations, specifically the November Caribbean sailings ? I believe all remaining Sept and October sailings will be cancelled, just a matter of cash-flow when ... Link to comment Share on other sites More sharing options...
Cruzinnana47 Posted June 10, 2020 #3410 Share Posted June 10, 2020 We were in the Pause 1 group...nothing yet, except for a few hundred returned to the CC for shore ex. This is getting old quick. Link to comment Share on other sites More sharing options...
voljeep Posted June 10, 2020 #3411 Share Posted June 10, 2020 things should start flowing faster now … there was a report on local tv this morning that an "investigative reporter" is looking into the problem of refunds on Carnival , Princess, and HAL !! stay tuned for updates ... seriously, nothing new learned … in process … future cruise credits … contact credit card company Link to comment Share on other sites More sharing options...
Aulanis Posted June 10, 2020 #3412 Share Posted June 10, 2020 (edited) 41 minutes ago, voljeep said: I believe all remaining Sept and October sailings will be cancelled, just a matter of cash-flow when ... Having experienced the "mash up" of refunds so far , and having a vested interest! and a 92 day wait so far I just hope they clear ALL l the current un-refunded claims before they start another session. I think I have already seen refunds being claimed for cruises that have been taken to use up refunds already paid out, how can that be fair. Edited June 10, 2020 by Aulanis Link to comment Share on other sites More sharing options...
latserrof Posted June 10, 2020 #3413 Share Posted June 10, 2020 11 hours ago, smithmlmx said: Now what?? Disputed my March 28 SKY cruise on May 26 with Canadian TD Visa . Paid in US dollars to a TA in Florida. Received disputed amount Jun 2 - the amount credited was the amount I paid in Cdn $$ ( No conversion) Disputed the 2 year old deposit on Amex. Waiting for resolution. Again disputed amount is the actual Cdn $$ charged (no conversion). Today I received Princess passage refund from Princess - so I have the disputed amount AND the Princess refund in my Visa card and Amex. Of course they are different amounts because the amounts refunded from Princess are U$ refunds and converted by the banks to Cdn $$. Quite a mess As a lawyer, in light of Princess's handling of these refunds, I would have to advise you to remain silent. Link to comment Share on other sites More sharing options...
dog Posted June 10, 2020 #3414 Share Posted June 10, 2020 12 hours ago, smithmlmx said: Now what?? Disputed my March 28 SKY cruise on May 26 with Canadian TD Visa . Paid in US dollars to a TA in Florida. Received disputed amount Jun 2 - the amount credited was the amount I paid in Cdn $$ ( No conversion) Disputed the 2 year old deposit on Amex. Waiting for resolution. Again disputed amount is the actual Cdn $$ charged (no conversion). Today I received Princess passage refund from Princess - so I have the disputed amount AND the Princess refund in my Visa card and Amex. Of course they are different amounts because the amounts refunded from Princess are U$ refunds and converted by the banks to Cdn $$. Quite a mess call TD Visa and ask for status of your dispute. Just leave out your explanation you posted here. the credit card company will straighten it out with Visa. May 26 dispute—- provisional credit to card June 2. It had not been resolved that quickly. Link to comment Share on other sites More sharing options...
TNTLAMB Posted June 10, 2020 #3415 Share Posted June 10, 2020 (edited) 21 hours ago, npcl said: The difference is that orders involve physical deliveries, often including supply chains from over seas. In such cases delivery often uses air cargo on commercial aircraft, no aircraft flights, no cargo space. No cargo space no deliveries. Cruise ship refunds are entirely electronic and can pretty much be done from anywhere. Even in a manual operation, the process for a refund would be to look at the data on the screen, including entered data about the passengers request FCC or Refund, and make the appropriate entry. Nothing complex, nothing time consuming, unless the company wishes to delay the refund. Unless you consider scale...One cruise 3500 Pax 5 minutes (if its simple) but many any are not because of options, excursions, gift packages, CC chargebacks etc. But lets stick with the 5 minutes. that's 17,500 minutes or 292 hours. That's 7 employees working a full week for one ship. Princess has 19. Give or take it takes 140 folks working full time just to do the data entry for a weeks worth of cruises. Now I don't have any clue how many employees are trained to do this, but there is a wee problem hiring and training at this point, there are additional problems with work areas social distancing and all the other things that have closed or dramatically reduced business hours. For you Your right nothing but not time time consuming? I'd question that.... Edited June 10, 2020 by TNTLAMB 1 Link to comment Share on other sites More sharing options...
phred119s Posted June 10, 2020 #3416 Share Posted June 10, 2020 56 minutes ago, TNTLAMB said: Unless you consider scale...One cruise 3500 Pax 5 minutes (if its simple) but many any are not because of options, excursions, gift packages, CC chargebacks etc. But lets stick with the 5 minutes. that's 17,500 minutes or 292 hours. That's 7 employees working a full week for one ship. Princess has 19. Give or take it takes 140 folks working full time just to do the data entry for a weeks worth of cruises. Now I don't have any clue how many employees are trained to do this, but there is a wee problem hiring and training at this point, there are additional problems with work areas social distancing and all the other things that have closed or dramatically reduced business hours. For you Your right nothing but not time time consuming? I'd question that.... I come from a finance background. I've had stuff on a much, much, much smaller scale cause me weeks of frustration. I've voiced that numerous times, as have others. It's definitely not always as easy as looking at a screen. 2 Link to comment Share on other sites More sharing options...
SunLakesBob Posted June 10, 2020 #3417 Share Posted June 10, 2020 5 minutes ago, phred119s said: I come from a finance background. I've had stuff on a much, much, much smaller scale cause me weeks of frustration. I've voiced that numerous times, as have others. It's definitely not always as easy as looking at a screen. Coming from finance, you also understand cash flow and the benefits of taking advantage of people by delaying their payments 4 Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted June 10, 2020 #3418 Share Posted June 10, 2020 6 minutes ago, phred119s said: I come from a finance background. I've had stuff on a much, much, much smaller scale cause me weeks of frustration. I've voiced that numerous times, as have others. It's definitely not always as easy as looking at a screen. I agree that it's not easy and I fully recognise the scale they are dealing with. The wait time is not what bothers me. It is the total lack of transparency in what they are doing. As someone with a financial background, would you say it is ethical of them to change documentation to completely different terms/conditions without leaving any trace of the originally published terms/conditions? Princess were the ones that told customers 10 days/30 days/60 days/we don't know how long. Princess were the ones that told passengers refunds by sail date/by cancellation date/by date of receiving option choice/in no real order. Princess were the ones that turned off their automatic refund process. Princess were the ones who created so many complex options without having the means to actually process them. Princess are the ones that are not communicating with those of us still waiting over 3 months. Many of their problems were of their own making and while I appreciate they have millions to refund and would be more than happy to stick with them through the time it would take, the way they have handled this and not communicated the truth has left a sour taste in my mouth. (Sorry, this is not directed at you personally - just voicing my frustration at a company that I have formerly loved and defended. I feel like I have broken up with my boyfriend). 6 Link to comment Share on other sites More sharing options...
phred119s Posted June 10, 2020 #3419 Share Posted June 10, 2020 9 minutes ago, ceilidh1 said: I agree that it's not easy and I fully recognise the scale they are dealing with. The wait time is not what bothers me. It is the total lack of transparency in what they are doing. As someone with a financial background, would you say it is ethical of them to change documentation to completely different terms/conditions without leaving any trace of the originally published terms/conditions? Princess were the ones that told customers 10 days/30 days/60 days/we don't know how long. Princess were the ones that told passengers refunds by sail date/by cancellation date/by date of receiving option choice/in no real order. Princess were the ones that turned off their automatic refund process. Princess were the ones who created so many complex options without having the means to actually process them. Princess are the ones that are not communicating with those of us still waiting over 3 months. Many of their problems were of their own making and while I appreciate they have millions to refund and would be more than happy to stick with them through the time it would take, the way they have handled this and not communicated the truth has left a sour taste in my mouth. (Sorry, this is not directed at you personally - just voicing my frustration at a company that I have formerly loved and defended. I feel like I have broken up with my boyfriend). I get it. I'm not defending them when I say this, but I do think we can all agree that back in March when this all happened that none of us realized we'd still be limping along (society as a whole) 3 months later. I certainly didn't think we were going to be put under any sort of shelter in place orders or furloughed from my job more than I've worked or I would've become teacher to my child. I think a lot of crap probably happened to all of us that we didn't see coming. (Personally, 2020 can just go away.) I made it to Phase 3 before I had anything that cancelled -- so Princess has about $5k of my money. I can certainly see if they thought one thing was going to happen and then orders started to be put in place and they ended up spread too thin how they've ended up here. I also personally think many are on edge more than they typically would be bacause of all of the havoc of 2020. With the amount of money, I would certainly think that while one person may be issuing the FCC or Refunds that another individual or two would be the ones "allowing" the posting of the FCC's or Refunds. On another note, Canada is practically our second home. We visit about once a quarter. I'm missing it. 😞 😞 😞 2 Link to comment Share on other sites More sharing options...
phred119s Posted June 10, 2020 #3420 Share Posted June 10, 2020 27 minutes ago, SunLakesBob said: Coming from finance, you also understand cash flow and the benefits of taking advantage of people by delaying their payments sure, I understand it. But that doesn't actually mean that's what they are doing. Is it possible? sure. Is it possible there are other reasons such as being spread too thin? also sure. I don't work there. 1 Link to comment Share on other sites More sharing options...
SunLakesBob Posted June 10, 2020 #3421 Share Posted June 10, 2020 20 minutes ago, phred119s said: sure, I understand it. But that doesn't actually mean that's what they are doing. Is it possible? sure. Is it possible there are other reasons such as being spread too thin? also sure. I don't work there. As a retired turn around specialist, the first key is to take care of your existing customers. You do not cut back on a service that supports that customer base. There is no excuse for the type of delays that we are experiencing. 6 Link to comment Share on other sites More sharing options...
SunLakesBob Posted June 10, 2020 #3422 Share Posted June 10, 2020 46 minutes ago, ceilidh1 said: I agree that it's not easy and I fully recognise the scale they are dealing with. The wait time is not what bothers me. It is the total lack of transparency in what they are doing. As someone with a financial background, would you say it is ethical of them to change documentation to completely different terms/conditions without leaving any trace of the originally published terms/conditions? Princess were the ones that told customers 10 days/30 days/60 days/we don't know how long. Princess were the ones that told passengers refunds by sail date/by cancellation date/by date of receiving option choice/in no real order. Princess were the ones that turned off their automatic refund process. Princess were the ones who created so many complex options without having the means to actually process them. Princess are the ones that are not communicating with those of us still waiting over 3 months. Many of their problems were of their own making and while I appreciate they have millions to refund and would be more than happy to stick with them through the time it would take, the way they have handled this and not communicated the truth has left a sour taste in my mouth. (Sorry, this is not directed at you personally - just voicing my frustration at a company that I have formerly loved and defended. I feel like I have broken up with my boyfriend). Well said. So true Link to comment Share on other sites More sharing options...
iancal Posted June 10, 2020 #3423 Share Posted June 10, 2020 (edited) I believe that the 'smart money' went the credit card dispute route early and often. We do not 'love' any corporation enough to wait 60-90 plus days for a refund on a broken or a cancelled contract. Don't really understand this. Edited June 10, 2020 by iancal 3 Link to comment Share on other sites More sharing options...
DavidandHeather Posted June 10, 2020 #3424 Share Posted June 10, 2020 1 hour ago, ceilidh1 said: I agree that it's not easy and I fully recognise the scale they are dealing with. The wait time is not what bothers me. It is the total lack of transparency in what they are doing. As someone with a financial background, would you say it is ethical of them to change documentation to completely different terms/conditions without leaving any trace of the originally published terms/conditions? Princess were the ones that told customers 10 days/30 days/60 days/we don't know how long. Princess were the ones that told passengers refunds by sail date/by cancellation date/by date of receiving option choice/in no real order. Princess were the ones that turned off their automatic refund process. Princess were the ones who created so many complex options without having the means to actually process them. Princess are the ones that are not communicating with those of us still waiting over 3 months. Many of their problems were of their own making and while I appreciate they have millions to refund and would be more than happy to stick with them through the time it would take, the way they have handled this and not communicated the truth has left a sour taste in my mouth. (Sorry, this is not directed at you personally - just voicing my frustration at a company that I have formerly loved and defended. I feel like I have broken up with my boyfriend). We have similar feelings, some communication would help a lot and possibly restore patience and understanding. 1 Link to comment Share on other sites More sharing options...
CHB007 Posted June 10, 2020 #3425 Share Posted June 10, 2020 On 6/9/2020 at 10:31 AM, jimmieg said: Requested most efficient credit back to my bank from Citi. They advised they will make direct deposit back to my bank in 3-5 days as refund must be reviewed because it is a large amount. Our credit from Princess of a little over $6k showed up on to our Costco Citi Card balance on June 2 (Posted in May). Did a chat with Costco Citi Card rep that day to request the credit back to our registered checking account that we pay the Citi cc bill with. We were told the same as you , it would be 3-5 days to process. Called today since it has not happened yet, and has been over 7 days, and over 5 business days. The rep today said our credit refund was at the supervisor approval level due to the large credit amount , and that can step itself can take up to 3 days. Just FYI that it may take longer than the time they originally stated. 7-10 Days might be more appropriate. Link to comment Share on other sites More sharing options...
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