Rare Essiesmom Posted April 13, 2020 #351 Share Posted April 13, 2020 8 minutes ago, charmed101 said: Lol, I think its more like this: - Taking your money from either cruise or CC is 24/7 - Refund dept. is Mon - Fri from 8 - 4 With two hours for lunch. EM 4 1 Link to comment Share on other sites More sharing options...
JuliaMS Posted April 13, 2020 #352 Share Posted April 13, 2020 12 hours ago, Happy Cruiser 6143 said: Why would you be disputing a travel agent? Their fees are paid by the cruise line. I don’t know what their fees have to do with anything. The credit card charge is to the online booking company. You pay them, they purchase the airfare. Airfare gets refunded to them, they give you a credit instead of the refund. Link to comment Share on other sites More sharing options...
GottaKnowWhen Posted April 13, 2020 #353 Share Posted April 13, 2020 2 hours ago, charmed101 said: Lol, I think its more like this: - Taking your money from either cruise or CC is 24/7 - Refund dept. is Mon - Fri from 8 - 4 I made payments last Thursday on three of my future cruises. All three charges show up in my BOA account as Pending. I think many believe that Celebrity has some magical system to take in, allocate, disperse funds. I suspect there are actual persons involved and I am glad they are taking the time to review & verify as they go through the refund process. Working from home must be an additional complication! Stan Link to comment Share on other sites More sharing options...
sunlover33 Posted April 13, 2020 #354 Share Posted April 13, 2020 Simple question, has anyone managed to receive a full refund ( not just deposit or taxes) for a cancelled cruise without having to resort to chargeback from credit card company? Link to comment Share on other sites More sharing options...
Manitobeens Posted April 13, 2020 #355 Share Posted April 13, 2020 Celebrity cancelled our cruise on March 10. Of three couples travelling together one has received full refund as of Friday. Not us. Link to comment Share on other sites More sharing options...
doodlefan Posted April 13, 2020 #356 Share Posted April 13, 2020 (edited) 2 rooms for March 27th Silhouette. Asked for full refund on March 15th (2 days after they cancelled it), Nothing yet for either room, no taxes, port fees, nothing. Also this would be a great idea to start a new thread with a poll asking for those who have requested a full refund, have you received it or not. Then we would see how many have actually had a full refund and how many are still waiting. From my readings some have received taxes and port fees only if they are also getting a FCC, so far I have seen VERY few, actually only a couple who have received their 100% refund yet. Edited April 13, 2020 by doodlefan 1 Link to comment Share on other sites More sharing options...
big_schots Posted April 13, 2020 #357 Share Posted April 13, 2020 10 minutes ago, doodlefan said: 2 rooms for March 27th Silhouette. Asked for full refund on March 15th (2 days after they cancelled it), Nothing yet for either room, no taxes, port fees, nothing. We were also supposed to be on your sailing. I asked for a refund 1 day (March 14th) after receiving the cancellation e-mail. I received a mystery amount ($120) refund on my credit card about 2 weeks ago, but nothing since. I can't figure out how that amount was gotten to. The fees/taxes for the trip was $111 a person. Link to comment Share on other sites More sharing options...
twentyknots Posted April 13, 2020 #358 Share Posted April 13, 2020 I talked with my TA today and she said she cancelled our cruise on March 26 and asked for refund. Celebrity asked for a form to be submitted which she did. I asked her if she got anything in writing acknowldging the cancellation and she said no. She said it could take as long as 90 days for them to process. Link to comment Share on other sites More sharing options...
EmeraldCruiser19 Posted April 13, 2020 #359 Share Posted April 13, 2020 1 hour ago, sunlover33 said: Simple question, has anyone managed to receive a full refund ( not just deposit or taxes) for a cancelled cruise without having to resort to chargeback from credit card company? Yes! Judging from other posts here maybe we were one of the lucky ones with little hassle. We cancelled on the 15th of March. And had everything back on 5th of April. So 3 weeks for us to get everything back. We received our cruise credit vouchers Monday, 30th of March and everything else on our cards on the 5th of April. Link to comment Share on other sites More sharing options...
sunlover33 Posted April 13, 2020 #360 Share Posted April 13, 2020 50 minutes ago, doodlefan said: From my readings some have received taxes and port fees only if they are also getting a FCC, so far I have seen VERY few, actually only a couple who have received their 100% refund yet. Edited 46 minutes ago by doodlefan Yes that’s my reason for asking. I have a suspicion there are very few. I am only asking for full refunds for people who have had their cruises cancelled by celebrity, not for people who have had cruise credit, tax or deposits refunded. It may be worth trying this on a new thread. Link to comment Share on other sites More sharing options...
JuliaMS Posted April 13, 2020 #361 Share Posted April 13, 2020 28 minutes ago, EmeraldCruiser19 said: Yes! Judging from other posts here maybe we were one of the lucky ones with little hassle. We cancelled on the 15th of March. And had everything back on 5th of April. So 3 weeks for us to get everything back. We received our cruise credit vouchers Monday, 30th of March and everything else on our cards on the 5th of April. Do you got a FCC not a full refund? Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted April 13, 2020 #362 Share Posted April 13, 2020 I requested a full refund of 3/29 Edge Sailing on or about March 15th....filled out the online form, it asked at least twice if I knew I was giving up the FCC... FF to today..I received a voice mail and an email from Yvette at Celebrity stating that my FCC would be issued within 2 weeks. It also said to call them if that wasn't the option I wanted. Just left her a VM stating that I had filled out the online form requesting a refund mid March after Celebrity gave me that option for the cancellation and that I wanted a full refund of the cruise fare...we shall see where this goes. On a side note, I have a booking in Sept with a $50 deposit on Equinox...all 4 perks, great room...good price. 10 day ABC Islands cruise. IF they won't refund, can the FCC be used to make payment on that booked cruise? Link to comment Share on other sites More sharing options...
sunlover33 Posted April 13, 2020 #363 Share Posted April 13, 2020 I am wondering if anyone is able to give a positive reply. Had anyone has received a full refund from RCC following cancellation by the cruise company. I am excluding people who have had future cruise credit, tax, deposits or OBC purchases refunded, or money from chargeback on credit cards or airline fare. Purely refund of full cruise fare. I suspect there will be very few but happy to be proved wrong. I know there are several threads on similar topics but they all tend to morph into discussions. I am just trying to find clarity about the state of refunds being made if any. 1 Link to comment Share on other sites More sharing options...
Rare hcat Posted April 13, 2020 #364 Share Posted April 13, 2020 2 hours ago, GottaKnowWhen said: I made payments last Thursday on three of my future cruises. All three charges show up in my BOA account as Pending. I think many believe that Celebrity has some magical system to take in, allocate, disperse funds. I suspect there are actual persons involved and I am glad they are taking the time to review & verify as they go through the refund process. Working from home must be an additional complication! Stan For more complicated cases this careful review may be needed. But not all files need an accountant to scrutunize, We cancelled a future cruise , and merely seek a refund of our long held by X $500 deposit. X rep has already advised of 3 sep amts they are " in process" of refunding. They charged the $500 as one sum so no idea why it gets split in 3....and no idea why it takes so long. It will be 30 days on Wed.. Link to comment Share on other sites More sharing options...
GottaKnowWhen Posted April 13, 2020 #365 Share Posted April 13, 2020 5 minutes ago, PTC DAWG said: ... On a side note, I have a booking in Sept with a $50 deposit on Equinox...all 4 perks, great room...good price. 10 day ABC Islands cruise. IF they won't refund, can the FCC be used to make payment on that booked cruise? Yes. The FAQs explicitly addresses this, any FCCs can be applied to existing bookings as well as new bookings. I got the same information from my CVP. However, the FCC needs to be in your "account" at Celebrity before it can be used. I will have 125% FCC from my cancelled Apr 17 cruise, but I don't expect I will have it issued, in my account, in time (May 4) to be used for an upcoming August sailing. Stan 1 Link to comment Share on other sites More sharing options...
jelayne Posted April 13, 2020 #366 Share Posted April 13, 2020 On that other thread in a recent post someone said their friends had just recently received their full refund. Since roughly only 5% of cruisers are on CC there are probably many others who have gotten their refund we just don’t hear about them. our cancelled cruise was in the 2nd wave so not expecting to see anything until late this month at the earliest. Link to comment Share on other sites More sharing options...
Purplsmurf Posted April 13, 2020 #367 Share Posted April 13, 2020 Our March 14 cruise was cancelled on the evening of March 13. I put in for a full refund right away on March 14. So far I have seen nothing, I did receive an email and spoke with the executive office on March 22 telling me that one of our cabins had begun the refund process. The other cabin for the same cruise didn’t begin the process until April 2. Not sure why they weren’t done at the same time since we paid for both, but either way we haven’t received any refunds yet at all. Link to comment Share on other sites More sharing options...
lvz2cruz Posted April 13, 2020 #368 Share Posted April 13, 2020 Still waiting here. It's been three weeks. I worked in accounting and there is no reason it is taking this long other than they need the cash. 3 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted April 13, 2020 #369 Share Posted April 13, 2020 I've also not received my refund and yesterday filed a dispute with my Credit Card Company. They gave me a temporary credit so I will not have to pay the charges for now until my refund arrive. 2 Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted April 13, 2020 #370 Share Posted April 13, 2020 1 hour ago, GottaKnowWhen said: Yes. The FAQs explicitly addresses this, any FCCs can be applied to existing bookings as well as new bookings. I got the same information from my CVP. However, the FCC needs to be in your "account" at Celebrity before it can be used. I will have 125% FCC from my cancelled Apr 17 cruise, but I don't expect I will have it issued, in my account, in time (May 4) to be used for an upcoming August sailing. Stan Thanks.. Link to comment Share on other sites More sharing options...
bajathree Posted April 13, 2020 #371 Share Posted April 13, 2020 Still waiting on 25% refund that was promised on my March 6 Silhouette sailing that ended March 15. Link to comment Share on other sites More sharing options...
cjcruiser27 Posted April 13, 2020 #372 Share Posted April 13, 2020 3 hours ago, Jim_Iain said: I've also not received my refund and yesterday filed a dispute with my Credit Card Company. They gave me a temporary credit so I will not have to pay the charges for now until my refund arrive. Did you need to fax them copies of anything? I sent an email yesterday regarding it all and I have not heard from them as of yet. Maybe I should call. Link to comment Share on other sites More sharing options...
jcpc Posted April 13, 2020 #373 Share Posted April 13, 2020 (edited) I have been told that refunds can take anywhere from 30 to 90 days. Edited April 13, 2020 by jcpc Link to comment Share on other sites More sharing options...
az_tchr Posted April 13, 2020 #374 Share Posted April 13, 2020 4 hours ago, sunlover33 said: I am wondering if anyone is able to give a positive reply. Had anyone has received a full refund from RCC following cancellation by the cruise company. I am excluding people who have had future cruise credit, tax, deposits or OBC purchases refunded, or money from chargeback on credit cards or airline fare. Purely refund of full cruise fare. I suspect there will be very few but happy to be proved wrong. I know there are several threads on similar topics but they all tend to morph into discussions. I am just trying to find clarity about the state of refunds being made if any. I cancelled a cruise in early March. Received a refund in about 8 days. I was probably before the first big wave. Had a cruise cancelled in March by Celebrity. My TA sent me an email where Celebrity said 6-8 weeks for FCC or refund. Link to comment Share on other sites More sharing options...
DeltaOne Posted April 13, 2020 #375 Share Posted April 13, 2020 I cancelled a cruise on March 10 (before final payment) and got the refund on April 6. Almost a month. Link to comment Share on other sites More sharing options...
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