NCL Kicked Us OFF Their Ship in a Foreign Country

[Steff79]

they let you pay the overpriced transfer to the Airport, shame you NCL.

 

Sorry to here what happend to you. The Corona Situation was for all cruise ships hard, but NCL handled this very bad.

[sharonna3]

5 minutes ago, Steff79 said:

they let you pay the overpriced transfer to the Airport, shame you NCL.

 

 

Especially since it was already going with the guest that were already disembarking.

[ColeThornton]

Wouldn't it be interesting to hear NCL's side of the story?  I wonder what they would have to say.

[Roger88]

I am sorry to hear that. I wonder what other passenger are doing in this situation. And there is no compensation for sure. In this case I would go to the embassy and ask them to take me home. Going back to states by air costs at least 500$. Which equals to 1000$ for two of you. No company will take such expenses on itself. God, how long will take for this situation to settle.. 

[Newleno]

4 minutes ago, sharonna3 said:

Especially since it was already going with the guest that were already disembarking.

exactly!  I understand situations are fluid and you do the best you can, however at the very minimum ncl should have at least gave them a free ride to  the airport

[Waquoit]

9 minutes ago, mnsweeps said:

On think in times of crisis like this is you can weed out the scummiest cruise companies out of the herd. Of all, NCL seems to be the absolute worst. Remember whom you go with the next time once all this clears out. 

 

I agree. I'm also stunned by the folks that seem ready to blame the victims no matter the situation. 

[Waquoit]

4 minutes ago, ColeThornton said:

Wouldn't it be interesting to hear NCL's side of the story?  I wonder what they would have to say.

 

I'm sure it would very legal and corporate rubbish.

[KS&JW]

8 minutes ago, Waquoit said:

 

I agree. I'm also stunned by the folks that seem ready to blame the victims no matter the situation. 

+1

[ColeThornton]

18 minutes ago, Roger88 said:

I am sorry to hear that. I wonder what other passenger are doing in this situation. And there is no compensation for sure. In this case I would go to the embassy and ask them to take me home. Going back to states by air costs at least 500$. Which equals to 1000$ for two of you. No company will take such expenses on itself. God, how long will take for this situation to settle.. 

 

 

How would the U.S embassy take you home?   

[tjbarney]

1 minute ago, ColeThornton said:

 

 

How would the U.S embassy take you home?   

Thankfully we made it home.  I have been reading about many instances though where the US Embassy is helping get flights to Americans that are stranded in other countries right now.

[ColeThornton]

3 minutes ago, tjbarney said:

Thankfully we made it home.  I have been reading about many instances though where the US Embassy is helping get flights to Americans that are stranded in other countries right now.

 

 

I'm glad you made it home okay.  This is some of the oddest times I can recall in all my years on this planet.

[Lionkingrichard]

Call your local news and National news! They will eat this up!

[Isabella Benjamin]

I'm so glad everyone was able to get planes out of there on the same day.  It seems very fortunate.  I can't even tell you how many times I've been stuck in a really awful airport and had to just sit with my bags for hours and hours before they let you check them and head into the airport.  It's miserable and I wouldn't wish it on anyone, but that's just how some airports and airlines work.  

 

I hope this all  gets resolved sometime in the not too distant future.  

[Petoonya]

I'm 68 and have been cruising for over 40 years. This is without a doubt the most horrific story of cruise line neglect and disregard of passengers needs I've ever heard. Not to mention the outrageous, unconscionable lack of reimbursement for your expenses. I wonder what some attorneys reading your account on here would think. So sorry for your catastrophic cruise and aftermath.

[gatour]

Wow.  Even though the cruise was ending in Chili and the next cruise was cancelled.  I would think NCL should have helped you in getting home and not charge for the transfer.

 

HAL did this for their guests even if they hadn't bought air through them.

 

Do you have consumer reporter at one of the television stations in you area.  You might want to contact them

[tjbarney]

11 minutes ago, Petoonya said:

I'm 68 and have been cruising for over 40 years. This is without a doubt the most horrific story of cruise line neglect and disregard of passengers needs I've ever heard. Not to mention the outrageous, unconscionable lack of reimbursement for your expenses. I wonder what some attorneys reading your account on here would think. So sorry for your catastrophic cruise and aftermath.

 

Thank you.  I am not one to complain and call people out.  I tried for the last week and a half to get NCL to make this right, or at least acknowledge this situation.  They haven't, so I have resorted to posting this so everyone will know how they are treating their customers.  

 

[IrieBajan54]

1 hour ago, Steff79 said:

they let you pay the overpriced transfer to the Airport, shame you NCL.

 

Sorry to here what happend to you. The Corona Situation was for all cruise ships hard, but NCL handled this very bad.

'

Overpriced is correct. When I cruised the Sun a few years ago, I settled for the public bus (Pullman coach)   which costs $6 in the opposite direction: Santiago to San Antonio. Very convenient and comfortable.

[zqvol]

It seems that OP was on a B2B cruise and this happened on turn around day when NCL canceled the second leg. I don't really see what NCL could have or should have done differently. There is a pandemic going on and the US wasn't going to let that ship dock in FL. Would OP have preferred to be sailing in circles in the south Atlantic for weeks?

[david_sobe]

There are similar stories but they are other cruise lines.  Is there a story worse?   How about the Holland of America ship with dead people and infected people just cruising around.  They were denied port at Port Everglades and just denied going through the Panama Canal.  I cant imagine these people's story.  How many more people are going to die on the ship yet they keep sailing looking for somewhere to dock.

People would offer all the money in the world just to make it home.

 

Looking back the first complaints about cruise lines and especially NCL were the cruises in the far east where flights were cancelled but the cruise was still happening.  This was wrong and sadly our government officials let many of us believe this was not a serious situation.  Those Hong Kong and far east cruises should have been cancelled immediately.  They put people at risk of quarantine, sickness or getting trapped paying for more flights back (if they could get them).

I understand you cant Monday morning quarterback but the cruise lines esp NCL were like the mayor of the town of Jaws forbidding the closing of the beach because of money.

Edited March 28, 2020 by david_sobe

[onetimearoundtheworld]

10 minutes ago, zqvol said:

It seems that OP was on a B2B cruise and this happened on turn around day when NCL canceled the second leg. I don't really see what NCL could have or should have done differently. There is a pandemic going on and the US wasn't going to let that ship dock in FL. Would OP have preferred to be sailing in circles in the south Atlantic for weeks?

 

NCL might be technically correct as one cruise ended at the designated disembarkation port and the next one didn't start at all. But what they should do is so easy. Tell the affected guests that NCLs air specialists back home with their experience booking flights for ten thousands of crew members and guests and their shore side connections and pier agents at every port will figure out transportation to the airport and flights back to their home airport for them. Because they safety and comfort of all guests is NCLs top priority. Or you can just tell your guest last minute about the change and let hundreds of them all figure it out by themselves.

[Liljo22]

1 hour ago, Petoonya said:

I'm 68 and have been cruising for over 40 years. This is without a doubt the most horrific story of cruise line neglect and disregard of passengers needs I've ever heard. Not to mention the outrageous, unconscionable lack of reimbursement for your expenses. I wonder what some attorneys reading your account on here would think. So sorry for your catastrophic cruise and aftermath.

That is a bit of an overreaction.  There are a bunch of worse stories than cancelling the second leg of a B2B and making the passenger pay for their way back.  Read up on Carnival’s many cases of neglect and treatment on their lines over the years. Heck, they held Costa passengers for 18 hours without food or water and then placed them on the same plane as confirmed Covid-19 passengers without any protection.  
 

NCL should in the least reimbursed for travel expenses but they didn’t put anyone’s health in risk.

[tjbarney]

1 minute ago, Liljo22 said:

 

NCL should in the least reimbursed for travel expenses but they didn’t put anyone’s health in risk.

 

Technically they did put us all at risk for getting stuck in a foreign country during a pandemic.  The borders of Chile closed down on the 16th, and we were off the ship on the 14th.  We were super lucky to get seats on a flight as shortly after we booked, the same flight sold out and the next flight out with seats available would have been 2 days later.  Might have gotten stuck.  God was certainly looking out for us!  

[BillDz]

This is the kind of operational risk that makes a person very reluctant to cruise right now. And makes one wish that NCL would promptly cancel cruises that involve that kind of risk.

[queenL]

1 hour ago, Lionkingrichard said:

Call your local news and National news! They will eat this up!

I think this is excellent advice.  I have mixed opinions of the media at times.  However, in cases like these, shining the light may shame the company into doing more.  Especially if you join in with others on your roll call.

[luv2kroooz]

Might be time for yet another media blitz to call out more bad behavior.

They've been known to cave in the past.

 

I'm continuously amazed, though, that people are surprised with the manner in which corporate NCL continues to treat passengers. They've been doing this for years and there is no evidence of change. If you are going to cruise with NCL, factor the cost of A+ travel insurance into the overall cost of your vacation. In the event something goes wrong, you'll fall back on the insurance.

 

Expect nothing from NCL once you disembark the vessel. Like Spirit Airlines, on NCL, you are just another passenger, not a valued guest.