zoncom Posted October 31, 2020 #1 Share Posted October 31, 2020 Was told no but not sure I got honest answer. Link to comment Share on other sites More sharing options...
Rare pinotlover Posted October 31, 2020 #2 Share Posted October 31, 2020 Why does it matter to you? Independent Travel Agents are compensated in multiple different methods. Even Agents at the same Agency can be compensated in different manners. Is your question then, do any,or has there ever been any In-house sales member receive commissions? I don’t deal with them so haven’t a clue. Unless one of the posters here are ex in house sales, I highly doubt anyone here knows for sure either. 2 Link to comment Share on other sites More sharing options...
Jancruz Posted October 31, 2020 #3 Share Posted October 31, 2020 Im with Pinot Lover why do you care??? Jancruz1 2 Link to comment Share on other sites More sharing options...
alaskaca Posted November 1, 2020 #4 Share Posted November 1, 2020 8 hours ago, pinotlover said: Why does it matter to you? 3 hours ago, Jancruz said: Im with Pinot Lover why do you care??? Jancruz1 Geeze, two helpful answers😳, aren’t you glad you asked, zoncom😂 Didn’t know that asking a question on CC had to be accompanied by a reason for asking. I’ve wondered this myself, and if I must have an answer as to why, I guess simple curiosity. 10 2 Link to comment Share on other sites More sharing options...
kitty9 Posted November 1, 2020 #5 Share Posted November 1, 2020 Are we limited to asking questions that certain people approve of first? A question is a freaking question and as long as it isn’t obscene or goes against the terms of service, all questions should be allowed, whether someone thinks it’s a silly question ( I don’t happen to think the OP’s question is out of bounds) or not. Sometimes, we as humans, are just curious, it’s just that simple. I’ve been ripped in the past for asking a question that some here thought was stupid, but when dealing with online personalities, we take the good with the not so good. Sorry, zoncom, for people being disrespectful. 9 2 Link to comment Share on other sites More sharing options...
Rare pinotlover Posted November 1, 2020 #6 Share Posted November 1, 2020 (edited) Ok, I’ll bite! How are the two of you compensated for the work you’re currently doing, or have done in the past? What hourly or monthly rates have you been paid? Where do the two of you go to church, synagogue, or whatever? Curious cruisers want to know who we’re cruising with! Is your compensation or religious affiliation any of our business? For many of us, compensation, which you asked about, is a personal thing. It’s not anyone else’s business . I personally believe attempting to stick your nose into others personal affairs is far different from asking generic questions about cruising or cruising experiences. What about company paid medical care, any paid vacation time, insurance benefits? Any other compensation questions you believe are important to you and think are your business? Edited November 1, 2020 by pinotlover 3 Link to comment Share on other sites More sharing options...
Paulchili Posted November 1, 2020 #7 Share Posted November 1, 2020 I rarely agree with Pinot but I do this time. 2 1 Link to comment Share on other sites More sharing options...
giustot Posted November 1, 2020 #8 Share Posted November 1, 2020 You should not be criticized for asking a legitimate question, especially by people who have no idea what the answer is. 6 3 Link to comment Share on other sites More sharing options...
Rare ToxM Posted November 1, 2020 #9 Share Posted November 1, 2020 If agents are paid commission then it could be said that information they give as well as advice may not be completely biased towards the client but rather the itinerary/cost of the cruise - I wonder if that is the gist of the more in-depth version of the question the OP is asking. Any employee is always going to be more intent on the customer considering a more expensive option, commission or not. I’m a big fan of due diligence - almost every cruise on Oceania is a big ticket purchase - do your homework 🙂 I do agree that there are times that softening of replies so they don’t sound outright aggressive would be a nice thing to have on this board, but maybe we can put the couple of harsh replies on here down to tension with regard to the current situation. 4 Link to comment Share on other sites More sharing options...
alaskaca Posted November 1, 2020 #10 Share Posted November 1, 2020 7 hours ago, pinotlover said: Ok, I’ll bite! How are the two of you compensated for the work you’re currently doing, or have done in the past? What hourly or monthly rates have you been paid? Where do the two of you go to church, synagogue, or whatever? Curious cruisers want to know who we’re cruising with! Is your compensation or religious affiliation any of our business? For many of us, compensation, which you asked about, is a personal thing. It’s not anyone else’s business . I personally believe attempting to stick your nose into others personal affairs is far different from asking generic questions about cruising or cruising experiences. What about company paid medical care, any paid vacation time, insurance benefits? Any other compensation questions you believe are important to you and think are your business? Personal questions are something that an individual can either answer or not, and I have no argument with that. Zoncom asked if Oceania agents received commission. He evidently asked an individual, but in my opinion was coming here to see if others had an answer to what is Oceania’s company policy. So I don’t believe your argument of an individual pertains here Pinot. And I stand by point, the initial respond to the OP was rude and not helpful. 6 1 Link to comment Share on other sites More sharing options...
Rare Noxequifans Posted November 1, 2020 #11 Share Posted November 1, 2020 If the OPs question was based on some personal experience, that might be the issue But, it would be more helpful to all to so state that. One can always assume that sales staff are rewarded in some way.... from the proverbial ‘Pat on the back’ to increased remuneration. Link to comment Share on other sites More sharing options...
Jancruz Posted November 1, 2020 #12 Share Posted November 1, 2020 Im sorry, not being rude just not understanding what possible difference it would make to a customer/client..the agent works for the cruise line and no matter what will take their side and try to upsell the client.. Please someone explain to me why anyone would want to know.. Jancruz1 Link to comment Share on other sites More sharing options...
bitob Posted November 1, 2020 #13 Share Posted November 1, 2020 There is far more motivation to upsell and perhaps not precisely meet the customer's needs if you are getting a percentage of the price paid. This is pretty obvious to me. I always want to know if someone is making a commission. Consider a flat fee financial planner vs one who is making a commission on sale of securities. DUH 4 Link to comment Share on other sites More sharing options...
Jancruz Posted November 1, 2020 #14 Share Posted November 1, 2020 58 minutes ago, bitob said: There is far more motivation to upsell and perhaps not precisely meet the customer's needs if you are getting a percentage of the price paid. This is pretty obvious to me. I always want to know if someone is making a commission. Consider a flat fee financial planner vs one who is making a commission on sale of securities. DUH Im sorry DUH??? A financial planner makes a lot of money on commission Lorraine, how can you compare a reservation agent?? Jancruz1 Link to comment Share on other sites More sharing options...
njhorseman Posted November 1, 2020 #15 Share Posted November 1, 2020 24 minutes ago, Jancruz said: Im sorry DUH??? A financial planner makes a lot of money on commission Lorraine, how can you compare a reservation agent?? Jancruz1 The statement was about flat fee financial financial planners. A flat fee financial planner isn't paid commission so they have no incentive to churn your portfolio or move your money to investments that would them pay higher commissions. Instead they are paid under a variety of different fee structures, examples being a fixed percentage of your assets under management, a flat annual retainer, an hourly fee, or a per-plan fee. 1 1 Link to comment Share on other sites More sharing options...
Rare pinotlover Posted November 1, 2020 #16 Share Posted November 1, 2020 Our floor wine guys are hourly, no commissions. They still try to upsell you! Come in looking for wine, they’re not going to point you to Ripple or Cold Duck! That’s called sales! But if you insist, they’ll show you the Ripple! Is the OP offended that they won’t show him the Ripple first! 😂 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 1, 2020 #17 Share Posted November 1, 2020 Some travel agents are paid a salary or can also get a commission or just a commission I am sure the O reps might get the same deal or an incentive for higher monthly sales like car dealer/real estate agents etc.. Just like real estate agents you tell them the price you want to pay for a house they show you ones way above your limit ...WHY? because they make more money It is the way of the world to the OP curious minds want to know So if the O rep said yes they work on commission do you then ask them how much they get? Or tell them you do not want to book with them because they may try to upsell you? In the end it is your choice to pay the higher price or stick to your budget JMO Link to comment Share on other sites More sharing options...
GICNJC Posted November 1, 2020 #18 Share Posted November 1, 2020 I have found over the years businesses who pay commissions have more customer service issues than those who pay straight salaries. Link to comment Share on other sites More sharing options...
alaskaca Posted November 2, 2020 #19 Share Posted November 2, 2020 15 hours ago, LHT28 said: Some travel agents are paid a salary or can also get a commission or just a commission I am sure the O reps might get the same deal or an incentive for higher monthly sales like car dealer/real estate agents etc.. Just like real estate agents you tell them the price you want to pay for a house they show you ones way above your limit ...WHY? because they make more money It is the way of the world to the OP curious minds want to know So if the O rep said yes they work on commission do you then ask them how much they get? Or tell them you do not want to book with them because they may try to upsell you? In the end it is your choice to pay the higher price or stick to your budget JMO All valid points, Jan. However, I'm still left wondering why after a couple of days with this thread, there has been no answer to a simple question do in-house agents receive a commission? In fact there has been real push back as to why the the question was even asked. Jancruz is someone that for me, is a valued contributor, I've enjoyed her insight for years on all things Oceania. I believe she could answer this question easily. Unless this is something that Oceania Cruise Lines does not want to be common knowledge, and that only leads me to asking why? I can't speak for zoncom, but I don't give a fig about the how much, none of my business. Commissions and all other variations of addition remuneration are a fact of life. I don't find them suspect if paid to an in-house Oceania agent or to one's own trusted travel agent. When it comes to cruising, I share ToxM's philosophy, and that is due diligence. I do a boatload of research before ever contacting my agent. I prefer to know the answers to most of my questions before ever making the call or sending the email. I've always assumed that the Oceania in-house agents receive a commission and it is most likely merit based. So, why the secrecy? 2 Link to comment Share on other sites More sharing options...
Rare pinotlover Posted November 2, 2020 #20 Share Posted November 2, 2020 1 hour ago, alaskaca said: All valid points, Jan. However, I'm still left wondering why after a couple of days with this thread, there has been no answer to a simple question do in-house agents receive a commission? In fact there has been real push back as to why the the question was even asked. Jancruz is someone that for me, is a valued contributor, I've enjoyed her insight for years on all things Oceania. I believe she could answer this question easily. Unless this is something that Oceania Cruise Lines does not want to be common knowledge, and that only leads me to asking why? I can't speak for zoncom, but I don't give a fig about the how much, none of my business. Commissions and all other variations of addition remuneration are a fact of life. I don't find them suspect if paid to an in-house Oceania agent or to one's own trusted travel agent. When it comes to cruising, I share ToxM's philosophy, and that is due diligence. I do a boatload of research before ever contacting my agent. I prefer to know the answers to most of my questions before ever making the call or sending the email. I've always assumed that the Oceania in-house agents receive a commission and it is most likely merit based. So, why the secrecy? As a response, let’s start with the OP. On 10/31/2020 at 10:58 AM, zoncom said: Was told no but not sure I got honest answer. “Was told NO.“ Why particularly does the OP feel they were lied to? Attempting to upsell or push any given product is not the sole dominion of a commission salesman! At this point would any answer other than yes satisfy the OP? Would anyone else responding “no” be a liar also in the OP’s mind? At this point, it’s obvious no one knows the answer, or personally chooses to answer it. I do not now, nor have I ever been employed by Oceania. Don’t believe any of the other posters have either. Therefore, we don’t know the compensation arrangement of the company’s employees. Since no one knows the answer, the kindest thing to have done would have been to allow this thread to die with no responses. Silence would have been golden! Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 2, 2020 #21 Share Posted November 2, 2020 1 hour ago, alaskaca said: However, I'm still left wondering why after a couple of days with this thread, there has been no answer to a simple question do in-house agents receive a commission? Maybe there are no inhouse reps posting on CC I really do not see what difference it makes I worked in retail most of my life NEVER on commission but some of my customers would ask if I did so that I would get credit for the sale We worked as team & just as long as the customer is getting what they came for that is what counted If they are trying to upsell the OP the OP has the choice to say no thank you Wonder if they ask everyone they do business with what they earn or get commission 🙄 JMO Link to comment Share on other sites More sharing options...
Sea42 Posted November 2, 2020 #22 Share Posted November 2, 2020 53 minutes ago, LHT28 said: Maybe there are no inhouse reps posting on CC I really do not see what difference it makes I worked in retail most of my life NEVER on commission but some of my customers would ask if I did so that I would get credit for the sale We worked as team & just as long as the customer is getting what they came for that is what counted If they are trying to upsell the OP the OP has the choice to say no thank you Wonder if they ask everyone they do business with what they earn or get commission 🙄 JMO In the beginning, I booked directly with the cruise line. I received a lot of help from the man I worked with at HAL. I was then told by a friend about the incentives that TAs can offer, above what the cruise lines do. I asked my representative from HAL if he would still receive his commission from my booking if I moved it to a TA. After all of his help I didn't want him to lose out on a sale. He assured me he would still be credited with the booking. Now, I have no idea what his compensation is but I was relieved to know transferring my booking would not have a negative impact on him. Since then I have always done my initial booking with the cruise line and then transferred to a TA. All of this is to say, that sometimes there is a reason to ask a question. 4 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 2, 2020 #23 Share Posted November 2, 2020 1 hour ago, Sea42 said: In the beginning, I booked directly with the cruise line. I received a lot of help from the man I worked with at HAL. I was then told by a friend about the incentives that TAs can offer, above what the cruise lines do. I asked my representative from HAL if he would still receive his commission from my booking if I moved it to a TA. After all of his help I didn't want him to lose out on a sale. He assured me he would still be credited with the booking. Now, I have no idea what his compensation is but I was relieved to know transferring my booking would not have a negative impact on him. Since then I have always done my initial booking with the cruise line and then transferred to a TA. All of this is to say, that sometimes there is a reason to ask a question. So are you saying the cruise rep gets a commission or just recognition ?🤔 Then the TA you transferred to also gets the commission? The Cruise line employee may get recognition (maybe not monetary) but I cannot see both parties getting the commission Cannot see a Travel agent working for free & offering incentives to boot Just saying Link to comment Share on other sites More sharing options...
Jancruz Posted November 2, 2020 #24 Share Posted November 2, 2020 (edited) 4 hours ago, alaskaca said: All valid points, Jan. However, I'm still left wondering why after a couple of days with this thread, there has been no answer to a simple question do in-house agents receive a commission? In fact there has been real push back as to why the the question was even asked. Jancruz is someone that for me, is a valued contributor, I've enjoyed her insight for years on all things Oceania. I believe she could answer this question easily. Unless this is something that Oceania Cruise Lines does not want to be common knowledge, and that only leads me to asking why? I can't speak for zoncom, but I don't give a fig about the how much, none of my business. Commissions and all other variations of addition remuneration are a fact of life. I don't find them suspect if paid to an in-house Oceania agent or to one's own trusted travel agent. When it comes to cruising, I share ToxM's philosophy, and that is due diligence. I do a boatload of research before ever contacting my agent. I prefer to know the answers to most of my questions before ever making the call or sending the email. I've always assumed that the Oceania in-house agents receive a commission and it is most likely merit based. So, why the secrecy? Thank you for the kind words, the truth is, I never work with in house agents so honestly I have no idea how they are compensated...I could ask but in reality I dont think it its something I need to know..Sorry I cant help on this one.. Jancruz1 Edited November 2, 2020 by Jancruz Link to comment Share on other sites More sharing options...
Rare ORV Posted November 2, 2020 #25 Share Posted November 2, 2020 I would be willing to bet that pretty much all of the in house reps are Call Center employees. Usually call center employees get some type of incentive, not necessarily a commission, for performance and closed sales. This would go for most types of call center employees. It's hard to keep motivation high in this line of work. Link to comment Share on other sites More sharing options...
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