Ocean Medallion App - Part 3

[PrincessDano]

22 minutes ago, Steelers36 said:

Oh crap!!!  How do those incompetents in OCEAN team manage to break things that were working.  I knew my friend's booking data was corrupted and figured that is why she didn't see MedallionNet 50% off, but I just checked my booking in the App and same thing.  Back to full price.  And both wife and I are recognized as Elite. 

 

This is just ridiculous.  I wasn't going to book and pay until closer to depart time, but it has shown me 50% off ever since they FINALLY implemented that change.  Now, is broken.  What next?

 

They are constantly corrupting this data or that.  My friend's bookings are a mess.

 

 

ETA:  The MC App shows both wife and I as Elite, so it's not that issue.

We sail mid September so I was waiting closer to buy it and now it’s back to normal price.  Not sure how they manage it but I will check the Travel Summary as suggested too before calling again.  
 

Thanks for the replies.

 

Diane 

[PrincessDano]

51 minutes ago, PacnGoNow said:

No, if you already bought it at 50% off then it should show on the cruise personalizer and on the App.  I just sent a message to the IT team to report it also.

 

Go to the website and click on your cruise in cruise personalizer…

click on the top travel summary…

click print travel summary 

 

move down

you should see MedallionNet discount

and the amount you paid….

as well as any other onboard services you may have purchased.

 

Now, if I were you, I’d print it out, take it with you.  I’m doing that tmrw, before those disappear..😳

ha ha I just checked, no internet purchased !  So I will call and get it at the discounted price at that time.,  thanks for the help.

 

Diane 

[PacnGoNow]

48 minutes ago, Steelers36 said:

Oh crap!!!  How do those incompetents in OCEAN team manage to break things that were working.  I knew my friend's booking data was corrupted and figured that is why she didn't see MedallionNet 50% off, but I just checked my booking in the App and same thing.  Back to full price.  And both wife and I are recognized as Elite. 

 

This is just ridiculous.  I wasn't going to book and pay until closer to depart time, but it has shown me 50% off ever since they FINALLY implemented that change.  Now, is broken.  What next?

 

They are constantly corrupting this data or that.  My friend's bookings are a mess.

 

 

ETA:  The MC App shows both wife and I as Elite, so it's not that issue.

Same here. Shown Elite, but our MedallionNet was purchased a while ago. It disappeared and says buy now, full price.

 

They have made some update or change to one portion of this App and corrupted

the MedallionNet sector.

 

Everyone should check their MedallionNet on the App.

 

Unbelievable!

[SomewhereGirl]

Princess causes so much stress!  Overnight I wasn't even able to log in to the app on different devices.  That seems to have worked itself out but the MedallionNet issue isn't resolved.  Sorry others are experiencing the same.  😠

[JF - retired RRT]

12 hours ago, Steelers36 said:

They are constantly corrupting this data or that.

Got it in one. Every time there's an update, they break something else that was working. I can log in on the website (but not the web-based app), can't log in on the app.

DH can't log in on the website at all, but can log in on the app.

Between us we have ONE functioning app/website experience.

*****????

[YWW]

18 hours ago, PacnGoNow said:

Same here. Shown Elite, but our MedallionNet was purchased a while ago. It disappeared and says buy now, full price.

 

They have made some update or change to one portion of this App and corrupted

the MedallionNet sector.

 

Everyone should check their MedallionNet on the App.

 

Unbelievable!

You are absolutely right that everyone should check their MedallionNet purchase because I made a purchase for $199.90 for multiple devices Monday from the Medallion app for our upcoming Alaska cruise on Ruby Princess tomorrow. It took the credit card charge but never gave me a confirmation number nor an invoice by email. So I called the Princess and spoke to the Medallion app specialist and he said my purchase of the MedallionNet never went through. In fact he said the Medallion app had a number of issues the past 4 to 5 days affecting purchases and reservations. I told him my Visa card showed the purchase went through and he couldn't explain why it showed on his end nothing was purchased. He advised me to go to the front desk customer service counter on the ship to have them check it for sure. This Medallion app is absolutely terrible. 

[PacnGoNow]

17 minutes ago, YWW said:

You are absolutely right that everyone should check their MedallionNet purchase because I made a purchase for $199.90 for multiple devices Monday from the Medallion app for our upcoming Alaska cruise on Ruby Princess tomorrow. It took the credit card charge but never gave me a confirmation number nor an invoice by email. So I called the Princess and spoke to the Medallion app specialist and he said my purchase of the MedallionNet never went through. In fact he said the Medallion app had a number of issues the past 4 to 5 days affecting purchases and reservations. I told him my Visa card showed the purchase went through and he couldn't explain why it showed on his end nothing was purchased. He advised me to go to the front desk customer service counter on the ship to have them check it for sure. This Medallion app is absolutely terrible. 

No….they can’t send everyone to the guest services OB to straighten this out!

 

It does not give you a confirmation or invoice.  When you Hit BUY on the App, it should show on the App as what you booked.

 

 Does it look like you never purchased it, when you look at MedallionNet?

 

So, you’re credit card shows the purchase.

 

Then go to the website..cruise personalizer and click on travel summary 

and print travel summary, move down.

 

You should see MedallionNet purchase there.  Do you?  If so, print it out for proof.

 

If you don’t see it, then dispute it with your credit card company.

 

A PCL agent CAN book this MedallionNet package for you.  If you can’t do it on the APP.

 

It has been reported several times. I just hope they stop changing things and screwing up other features that worked.

 

How soon are you traveling?

 

 

 

 

Edited August 17, 2022 by PacnGoNow

[Astro Flyer]

20 hours ago, Steelers36 said:

Oh crap!!!  How do those incompetents in OCEAN team manage to break things that were working.  I knew my friend's booking data was corrupted and figured that is why she didn't see MedallionNet 50% off, but I just checked my booking in the App and same thing.  Back to full price.  And both wife and I are recognized as Elite. 

 

This is just ridiculous.  I wasn't going to book and pay until closer to depart time, but it has shown me 50% off ever since they FINALLY implemented that change.  Now, is broken.  What next?

 

They are constantly corrupting this data or that.  My friend's bookings are a mess.

 

 

ETA:  The MC App shows both wife and I as Elite, so it's not that issue.

I could say unbelievable however as both of us knows anything that’s screwed up with the Medallion app is fully believable!!! 🥴

 

For a variety of reasons we had cancelled all of our future Princess Cruises to try other cruise lines. However we recently booked Discovery’s total eclipse cruise in April 2024 and hopefully within the next 20 months the app will be fully functional but wouldn’t bet on it after nearly 5 years of a lack of reliability. 

 

Like others our app’s previous 50% discounted internet package has disappeared so it appears to be a system wide failure. Good luck to everyone who are affected & are sailing soon. 🤞

 

Edited August 17, 2022 by Astro Flyer

[san diego sue]

1 hour ago, Astro Flyer said:

I could say unbelievable however as both of us knows anything that’s screwed up with the Medallion app is fully believable!!! 🥴

 

For a variety of reasons we had cancelled all of our future Princess Cruises to try other cruise lines. However we recently booked Discovery’s total eclipse cruise in April 2024 and hopefully within the next 20 months the app will be fully functional but wouldn’t bet on it after nearly 5 years of a lack of reliability. 

 

Like others our app’s previous 50% discounted internet package has disappeared so it appears to be a system wide failure. Good luck to everyone who are affected & are sailing soon. 🤞

 

 

[YWW]

2 hours ago, PacnGoNow said:

No….they can’t send everyone to the guest services OB to straighten this out!

 

It does not give you a confirmation or invoice.  When you Hit BUY on the App, it should show on the App as what you booked.

 

 Does it look like you never purchased it, when you look at MedallionNet?

 

So, you’re credit card shows the purchase.

 

Then go to the website..cruise personalizer and click on travel summary 

and print travel summary, move down.

 

You should see MedallionNet purchase there.  Do you?  If so, print it out for proof.

 

If you don’t see it, then dispute it with your credit card company.

 

A PCL agent CAN book this MedallionNet package for you.  If you can’t do it on the APP.

 

It has been reported several times. I just hope they stop changing things and screwing up other features that worked.

 

How soon are you traveling?

 

 

 

 

After I clicked to buy the MedallionNet on the Medallion app, it didn't give me anything to confirm my purchase. Nothing showed up on the App of what I bought. Yes, I checked the Travel Summary and nothing there either. But I did check with the credit card and the $199.90 purchase did go through. I'm totally puzzled why the Medallion app specialist I talked to said my purchase didn't go through. He said if I made any purchase with the Medallion app I would get a confirmation of the purchase. FYI we are travelling with 5 other couples and they all made the MedallionNet purchase using the Medallion app. 3 of them experienced the same of what I went through. 2 of them were fine. In effect those 3 also found out all the reservations they made with the app all vanished. I was lucky that my reservations remain intact. Our cruise leaves tomorrow out of San Francisco.

[PacnGoNow]

2 minutes ago, YWW said:

After I clicked to buy the MedallionNet on the Medallion app, it didn't give me anything to confirm my purchase. Nothing showed up on the App of what I bought. Yes, I checked the Travel Summary and nothing there either. But I did check with the credit card and the $199.90 purchase did go through. I'm totally puzzled why the Medallion app specialist I talked to said my purchase didn't go through. He said if I made any purchase with the Medallion app I would get a confirmation of the purchase. FYI we are travelling with 5 other couples and they all made the MedallionNet purchase using the Medallion app. 3 of them experienced the same of what I went through. 2 of them were fine. In effect those 3 also found out all the reservations they made with the app all vanished. I was lucky that my reservations remain intact. Our cruise leaves tomorrow out of San Francisco.

At this point, you may not get it fixed by PCL. I would have asked for a Customer Solutions agent to fix this.  But, if they can’t see it… then don’t see how they could fix it.

 

There was a major problem a few days ago with the MedallionNet on the App.  I, and others reported it to the IT Dept.

 

So, make a copy of your credit card 

charges, or screenshot if you can’t copy to show Guest services. They will need to put it into your account.  So, you do see it on the App, screenshot it.  

 

So sorry, seems like you got caught up in this fiasco.  Do this as soon as you get OB.
 

 

 

 

 

[PacnGoNow]

17 minutes ago, YWW said:

. I was lucky that my reservations remain intact. Our cruise leaves tomorrow out of San Francisco.

Your reservation? Does the App show the  MedallionNet purchase? 

[PacnGoNow]

1 minute ago, PacnGoNow said:

Your reservation? Does the App show the  MedallionNet purchase? 

You’re referring to your cruise reservation? That shouldn’t have any effect on this problem.  I hope GS can fix this quickly and you can relax and enjoy your cruise!!

[Alaskanb]

I cannot even purchase the Medallion Net, have been trying for a few weeks. Keeps saying error occurred. Only issue I have had with the app. 

[PacnGoNow]

3 minutes ago, Alaskanb said:

I cannot even purchase the Medallion Net, have been trying for a few weeks. Keeps saying error occurred. Only issue I have had with the app. 

Massive problem with the App MedallionNet.  Read back from my post 

yesterday 3746, I think and the following ones.  It has been reported by several of us.

 

If you’re leaving soon, you can call in to Princess and buy it from them. Then, check your travel summary on the website to make sure you see it confirmed.
 

[Steelers36]

18 minutes ago, PacnGoNow said:

Massive problem with the App MedallionNet.  Read back from my post 

yesterday 3746, I think and the following ones.  It has been reported by several of us.

 

If you’re leaving soon, you can call in to Princess and buy it from them. Then, check your travel summary on the website to make sure you see it confirmed.
 

But the trained seals on the phone (OCEAN reps) swear this is the first time they hear of the problem - every time, right?  Oh, I know - it's in the script that way.  As soon as you ask them an uncomfortable question, they read a paragraph off their script sheet. 

[PacnGoNow]

3 minutes ago, Steelers36 said:

But the trained seals on the phone (OCEAN reps) swear this is the first time they hear of the problem - every time, right?  Oh, I know - it's in the script that way.  As soon as you ask them an uncomfortable question, they read a paragraph off their script sheet. 

What?  “ Don’t worry…we’ll have you ready to sail in plenty of time!”

😬

[kamelia]

19 minutes ago, Steelers36 said:

But the trained seals on the phone (OCEAN reps) swear this is the first time they hear of the problem - every time, right?  Oh, I know - it's in the script that way.  As soon as you ask them an uncomfortable question, they read a paragraph off their script sheet. 

How long before the script includes asking, “have you checked on Cruise Critic to see if anyone there has found a solution?”  🤨

[Blenray]

On 8/17/2022 at 11:58 AM, Steelers36 said:

Oh crap!!!  How do those incompetents in OCEAN team manage to break things that were working.  I knew my friend's booking data was corrupted and figured that is why she didn't see MedallionNet 50% off, but I just checked my booking in the App and same thing.  Back to full price.  And both wife and I are recognized as Elite. 

 

This is just ridiculous.  I wasn't going to book and pay until closer to depart time, but it has shown me 50% off ever since they FINALLY implemented that change.  Now, is broken.  What next?

 

They are constantly corrupting this data or that.  My friend's bookings are a mess.

 

 

ETA:  The MC App shows both wife and I as Elite, so it's not that issue.

Same thing happened to me . The app now shows buy internet package at full price though I’m Elite. Numerous calls to help desk. Finally a supervisor said my agent at VTG must sort out the  booking. I said she is no IT expert and does have access to the Medallion build! No the supervisor wouldn’t have it. I messaged my agent who told she had tried to get Princess to fix.

 

The help desk keeps telling me that they have raised a ticket and will call back. No resolution, no call back. Feedback to feedback@ Princess *****.au never replies. It’s deeper than the black hole of Calcutta.

 

I have so much mistrust of this Medallion piece of junk I certainly will not be using it for purchases off the ship. I’m taking hard copy of everything with me and some computer games for the hours expected to be spent queueing at the service desk.

[Blenray]

6 hours ago, YWW said:

You are absolutely right that everyone should check their MedallionNet purchase because I made a purchase for $199.90 for multiple devices Monday from the Medallion app for our upcoming Alaska cruise on Ruby Princess tomorrow. It took the credit card charge but never gave me a confirmation number nor an invoice by email. So I called the Princess and spoke to the Medallion app specialist and he said my purchase of the MedallionNet never went through. In fact he said the Medallion app had a number of issues the past 4 to 5 days affecting purchases and reservations. I told him my Visa card showed the purchase went through and he couldn't explain why it showed on his end nothing was purchased. He advised me to go to the front desk customer service counter on the ship to have them check it for sure. This Medallion app is absolutely terrible. 

I got my agent to get hard copy receipts out of Princess in the USA. They have countless entries on my credit card of debits and credits. No identification of the transaction.

 

Now it shows internet packages at full price although my Elite status gets a 50% discount.

 

None of this is doing the Princess brand any good what so ever. 

[Steelers36]

28 minutes ago, Blenray said:

Same thing happened to me . The app now shows buy internet package at full price though I’m Elite. Numerous calls to help desk. Finally a supervisor said my agent at VTG must sort out the  booking. I said she is no IT expert and does have access to the Medallion build! No the supervisor wouldn’t have it. I messaged my agent who told she had tried to get Princess to fix.

 

The help desk keeps telling me that they have raised a ticket and will call back. No resolution, no call back. Feedback to feedback@ Princess *****.au never replies. It’s deeper than the black hole of Calcutta.

 

I have so much mistrust of this Medallion piece of junk I certainly will not be using it for purchases off the ship. I’m taking hard copy of everything with me and some computer games for the hours expected to be spent queueing at the service desk.

There should be no requirement nor need to involve a TA in a MedallionNet issue since it has nothing to do with the agency nor the base booking.  It's a Princess add-on and they have a system bug.  Up to them to fix, not involving a non-involved 3rd party.  Sheesh, what a cop out by Princess rep.

Edited August 18, 2022 by Steelers36

[PacnGoNow]

8 hours ago, Steelers36 said:

There should be no requirement nor need to involve a TA in a MedallionNet issue since it has nothing to do with the agency nor the base booking.  It's a Princess add-on and they have a system bug.  Up to them to fix, not involving a non-involved 3rd party.  Sheesh, what a cop out by Princess rep.

Yep!  It’s called pass the buck.  “Call your TA”… or  “Just tell them at Guest relations when you get OB!”  

NO NO… Your IT has to fix it!  
 

 

[CruisinCouple2010]

I have been trying for over 6 months to get the Medallion app to show the proper Elite pricing for the Medallion Net and to date nothing has been fixed.( I previously posted here for assistance and did email again Princess). I have heard time after time a ticket is being issued to fix the error yet nothing comes of it. I have tried on board and the Ocean Navigator desk told me to see the Circle Host to get it fixed. Like people in prior posts indicate past the buck to the next person well Ocean Navigator could not fix it and neither could the Circle Host. Phone calls to Princess, recent emails to both Carnival and Princess, and trying the chat line none of them have helped me resolve this problem. Even my CVP couldn't get it fixed.

 

My next cruise is in November so I will call again in October and try to purchase from Princess at the half price. This has been so aggravating because you waste so much of your vacation time on board the ship trying to get back money that you shouldn't have had to pay in the first place. 

 

 

 

 

[Alaskanb]

Thank you all. Frustrating! 

[JF - retired RRT]

55 minutes ago, CruisinCouple2010 said:

This has been so aggravating because you waste so much of your vacation time on board the ship trying to get back money that you shouldn't have had to pay in the first place. 

True that!!!