seagarsmoker Posted August 26, 2021 #26 Share Posted August 26, 2021 1 minute ago, Seasick Sailor said: Canceled cruises. Thank you! Link to comment Share on other sites More sharing options...
taxmantoo Posted August 26, 2021 #27 Share Posted August 26, 2021 I guess HAL is trying to prevent all these people from booking cruises on which they will never sail because they will be cancelled ... they're doing it for your own good 🙂 1 5 Link to comment Share on other sites More sharing options...
vwlmember Posted August 26, 2021 #28 Share Posted August 26, 2021 Tuesday night the site said it would be down for periods of time over the next few days for updates. Link to comment Share on other sites More sharing options...
deb01 Posted August 26, 2021 #29 Share Posted August 26, 2021 (edited) Okay I got on the Navigator app and was able to complete health assessment questions but after I completed I logged back on navigator to check health assessment it is now unable to process, not sure if down or because I already completed? I cannot get online to print documents on my laptop? At least I have my boarding pass available on the Navigator app just don't have my luggage tags. Guess I can get there 🙂 UPDATE I was able to go into Holland website on my phone, then go to my account and send my boarding docs and luggage tags to my email, and then print out! Also my health assessment did show complete, did that on the Navigator app. so all set to go! hope this helps. Edited August 26, 2021 by deb01 Link to comment Share on other sites More sharing options...
lindaler Posted August 26, 2021 #30 Share Posted August 26, 2021 (edited) I thought maybe they had disowned me because I had too many cruises canceled. Glad its not just me. Edited August 26, 2021 by lindaler 2 Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted August 26, 2021 #31 Share Posted August 26, 2021 5 hours ago, adrift@sea said: I am not able to get into the HAL site at all. Had the same problem yesterday too!!! Same for me now. Igmore the first log in part and go to Already Booked, at that point it asks to sign in and I did and then I could see my most recent cruise with no problems. 3 Link to comment Share on other sites More sharing options...
kangforpres Posted August 26, 2021 #32 Share Posted August 26, 2021 It's been a while now, at least 12 hours since last night. Link to comment Share on other sites More sharing options...
vicd1969 Posted August 26, 2021 #33 Share Posted August 26, 2021 50 minutes ago, LAFFNVEGAS said: Same for me now. Igmore the first log in part and go to Already Booked, at that point it asks to sign in and I did and then I could see my most recent cruise with no problems. Same here - I was able to go into Already Booked, and changed my Flight Ease booking (saved a whole $12, but got a non-stop leg instead of a 1-stop one). Link to comment Share on other sites More sharing options...
Rare FlaMariner Posted August 26, 2021 #34 Share Posted August 26, 2021 still unable to log in....8/26 4pm ET...safari browser Link to comment Share on other sites More sharing options...
Cruising-along Posted August 26, 2021 #35 Share Posted August 26, 2021 In the last 45 minutes I was able to log in and book some things for our upcoming cruise. Earlier it wouldn't let me log in. Link to comment Share on other sites More sharing options...
Nymich Posted August 26, 2021 #36 Share Posted August 26, 2021 I haven't tried but wanted everyone to know. 4 Link to comment Share on other sites More sharing options...
mame42 Posted August 26, 2021 #37 Share Posted August 26, 2021 4 hours ago, LAFFNVEGAS said: Same for me now. Igmore the first log in part and go to Already Booked, at that point it asks to sign in and I did and then I could see my most recent cruise with no problems. I could not get in on any browser until I clicked on Manage My Booking WITHOUT logging on, then Find My Booking. Site had to think about it a while, but eventually gave me my bookings, and I could go where I needed to go from there. 1 Link to comment Share on other sites More sharing options...
Rare Gail & Marty sailing away Posted August 26, 2021 Author #38 Share Posted August 26, 2021 (edited) It's Back .... Edited August 26, 2021 by Gail & Marty sailing away Link to comment Share on other sites More sharing options...
Boytjie Posted August 26, 2021 #39 Share Posted August 26, 2021 9 minutes ago, Gail & Marty sailing away said: Are we up yet ??? No; I just tried. This is really bad IT; it should never take this long to update systems. 2 Link to comment Share on other sites More sharing options...
Rare VMax1700 Posted August 26, 2021 #40 Share Posted August 26, 2021 4 minutes ago, Boytjie said: This is really bad IT; it should never take this long to update systems. and should be run overnight....... 3 Link to comment Share on other sites More sharing options...
lindaler Posted August 26, 2021 #41 Share Posted August 26, 2021 I was able to get in finally. Link to comment Share on other sites More sharing options...
ImGoingFirst Posted August 26, 2021 #42 Share Posted August 26, 2021 (edited) It seems they're continually updating the website right now. I'm on a cruise that's cancelled and rebooked by HAL to a different date and ship. My old cruise itinerary is now gone but I see my paid money sitting there with a balance due of -$5.10. I can't sail on the new date and the email I received advised they can't do anything for me until September 1. I'm generally pretty easygoing during these times but I've got to admit The Waiting is the Hardest Part. I'm not even sure what I want to do. I suppose they'll offer me FCC. This has to be an IT and Customer Service nightmare for HAL. Edited August 26, 2021 by ImGoingFirst type Link to comment Share on other sites More sharing options...
Cruizer Bill Posted August 26, 2021 #43 Share Posted August 26, 2021 I have been locked out today also. Link to comment Share on other sites More sharing options...
Rare FlaMariner Posted August 27, 2021 #44 Share Posted August 27, 2021 still not able to log in....8:33pm ET 8/26 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted August 27, 2021 #45 Share Posted August 27, 2021 38 minutes ago, FlaMariner said: still not able to log in....8:33pm ET 8/26 Me either 🙄 Link to comment Share on other sites More sharing options...
Dismomx5 Posted August 27, 2021 #46 Share Posted August 27, 2021 I wasn't able to log in, so tried the Already Booked--> Manage my Booking route. That worked. It spun for a few seconds before it locked in, but it worked. 10:15 pm EST Thursday. Link to comment Share on other sites More sharing options...
rodndonna Posted August 27, 2021 #47 Share Posted August 27, 2021 No luck here through the website - but can get in to see the booking on the Navigator but still no access to our account. We received an email for our final payment - will be be hard to do if we can't get in 😗 Hopefully will be resolved in the next couple of days. Link to comment Share on other sites More sharing options...
Rare Gail & Marty sailing away Posted August 27, 2021 Author #48 Share Posted August 27, 2021 I get in once . and can't today .. Link to comment Share on other sites More sharing options...
Rare ski ww Posted August 27, 2021 #49 Share Posted August 27, 2021 It took me three- four tries over a period of a couple of hours to log into Cruise Critic, I finally got on later in the morning and had no problem getting on the HAL site. Link to comment Share on other sites More sharing options...
12cruise2 Posted August 27, 2021 #50 Share Posted August 27, 2021 28 minutes ago, Gail & Marty sailing away said: I get in once . and can't today .. Try going through the Already Booked link. I just got in that way. Link to comment Share on other sites More sharing options...
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