Holland America Line Launches Onboard Credit Offer for AARP Members

[Nickelpenny]

Just now, Gail & Marty sailing away said:

Only I got it not Gail.? 

That's weird.  I would say give it a day or 2 and then call????

[3rdGenCunarder]

I got it, too. I'll have to ask my TA about applying it to my next cruise. If HAL says no, I'll wait. I have until July 2027 to use it. 

[Gail & Marty sailing away]

I think it is one per membership.

[Gail & Marty sailing away]

11 minutes ago, Nickelpenny said:

That's weird.  I would say give it a day or 2 and then call????

I think they went by our membership #

[zelker]

And because we all know things are anything but consistent with HAL ... we each have the $50 "mystery" OBC.  😄

[Gail & Marty sailing away]

10 minutes ago, zelker said:

And because we all know things are anything but consistent with HAL ... we each have the $50 "mystery" OBC.  😄

Do you have separate accounts numbers     AARP  ??

Edited July 28, 2023 by Gail & Marty sailing away

[boze9999]

5 hours ago, Gail & Marty sailing away said:

More rules

It could only be used once every 12 months to ONE booking number.

please show us where it says that @Gail & Marty sailing away

 

[boze9999]

1 minute ago, boze9999 said:

please show us where it says that @Gail & Marty sailing away

 

This is direcly from HAL website 7/27/23 7:35PM

 

Terms & Conditions

AARP member benefits are provided by third parties, not by AARP or its affiliates. Providers pay a royalty fee to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. Some provider offers are subject to change and may have restrictions. Please contact the provider directly for details.

Onboard Credit through this offer is available in the following amounts: US$50 per stateroom for guests booked in an Interior or Ocean View stateroom on a 5-9 day voyage; US$100 per stateroom for guests booked in an Interior or Ocean View stateroom on a 10+ day voyage or Alaska Cruisetour; US$100 per stateroom for guests booked in a Verandah stateroom, Vista Suite, Signature Suite, Neptune Suite, or Pinnacle Suite on a 5-9 day voyage; US$200 per stateroom for guests booked in a Verandah stateroom, Vista Suite, Signature Suite, Neptune Suite, or Pinnacle Suite on a 10+ day voyage or Alaska Cruisetour. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Eligibility for this offer expires one year after validation is approved. Guests must submit the validation form annually to maintain eligibility for the promotion. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items.

Offer is for new bookings only. Offer is available on select voyages. Offer excludes Grand World Voyages. Offer and/or its terms may be modified or withdrawn without prior notice. Other restrictions and exclusions may apply. Ships’ Registry: The Netherlands.

[Gail & Marty sailing away]

2 minutes ago, boze9999 said:

please show us where it says that @Gail & Marty sailing away

 

That is what I was told today by Holland America supervisor.

[Gail & Marty sailing away]

Guests must submit the validation form annually to maintain eligibility for the promotion. 

[boze9999]

2 minutes ago, Gail & Marty sailing away said:

Guests must submit the validation form annually to maintain eligibility for the promotion. 

Yes  -  @Gail & Marty sailing awayas all the community partners must...teachers, University of Washington, first responders/military. however I don't see anywhere where it limits guests to 1 p/yr. If so, that should be explicitly stated by HAL.

Edited July 28, 2023 by boze9999

[zelker]

20 minutes ago, Gail & Marty sailing away said:

Do you have separate accounts numbers     AARP  ??

Nope, we’re both on one AARP account.  Did you verify each of you separately on HAL?

[Big Dawg CC]

I now have the $50 OBC in my account as well.

[Gail & Marty sailing away]

25 minutes ago, zelker said:

Nope, we’re both on one AARP account.  Did you verify each of you separately on HAL?

I will double check.

[Gail & Marty sailing away]

28 minutes ago, boze9999 said:

Yes  -  @Gail & Marty sailing awayas all the community partners must...teachers, University of Washington, first responders/military. however I don't see anywhere where it limits guests to 1 p/yr. If so, that should be explicitly stated by HAL.

I agree I have 8 B2B next year and they said 1. Credit per 12 months .

[Haljo1935]

Straight from the terms @boze9999 posted: Per Stateroom (not per person), must resubmit for verification each year, and new bookings only.

If you have credit sitting in your account, you can call HAL and ask them to apply it to a booking - I've done that. When I've called in for something, I've also had them say "you have $xx OBC available, do you want me to apply it?"

[Uff da]

I told the rep I was new to Holland and also an AARP member and she found that humorous. What she didn't do is tell me I needed to create an account and link my membership before booking the cruise. It was a pretty horrible customer service call to begin with. Imagine talking to a rep clearly working from home and constantly saying excuse me to deal with barking dogs and screaming kids and then being left on hold for an extended period because "she got to talking" when checking on something for me an forgetting I was on hold. It was not a good first impression but I'm hopeful it turns around after talking with rep #2 today. If I don't get the OBC, I'm cancelling. 

[Mary229]

7 hours ago, Uff da said:

I told the rep I was new to Holland and also an AARP member and she found that humorous. What she didn't do is tell me I needed to create an account and link my membership before booking the cruise. It was a pretty horrible customer service call to begin with. Imagine talking to a rep clearly working from home and constantly saying excuse me to deal with barking dogs and screaming kids and then being left on hold for an extended period because "she got to talking" when checking on something for me an forgetting I was on hold. It was not a good first impression but I'm hopeful it turns around after talking with rep #2 today. If I don't get the OBC, I'm cancelling. 

That was a horrible experience.  I would complain directly to HAL, that is unacceptable.  However not to be outdone I had a customer service rep whose rooster kept crowing nearby. I asked him if he kept roosters in his house and yes he did.  This was not HAL😂

[PaperSniper4]

12 hours ago, Haljo1935 said:

I received for a cruise that had already made final payment. Always worth asjing, worst they can do is say no, and you're no worse off but they might say yes, then you've got $50. 🙂 

You called HAL?

 

 Doug

[PaperSniper4]

9 hours ago, Gail & Marty sailing away said:

Guests must submit the validation form annually to maintain eligibility for the promotion. 

I don't know, but really? Seems that if it's on your HAL account page with an expiration date, one would not need to update it annually? But who knows, each cruise line seems to do things so very differently. They're not trying to confuse us, are they?🙄

 

 Doug

[PaperSniper4]

8 hours ago, Haljo1935 said:

Straight from the terms @boze9999 posted: Per Stateroom (not per person), must resubmit for verification each year, and new bookings only.

If you have credit sitting in your account, you can call HAL and ask them to apply it to a booking - I've done that. When I've called in for something, I've also had them say "you have $xx OBC available, do you want me to apply it?"

Thanks for posting that

[pmjnh]

11 hours ago, Duquesmom said:

I just logged into HAL account & noticed I have an Onboard Credit for $50 that must sail by July 27, 2027.  I assume that is for the AARP promo.  Will have my agent check next week or later when she recovers from her vacation.

I noticed the same thing on my account

[Sea42]

11 hours ago, Gail & Marty sailing away said:

Guests must submit the validation form annually to maintain eligibility for the promotion. 

 

11 hours ago, boze9999 said:

Yes  -  @Gail & Marty sailing awayas all the community partners must...teachers, University of Washington, first responders/military.

I understand verifying  annually for most of these categories but it seems kind of silly for military veterans.

It's not as if you won't be a veteran next year.

Edited July 28, 2023 by Sea42

[yerdua]

10 minutes ago, Sea42 said:

 

I understand verifying  annually for most of these categories but it seems kind of silly for military veterans.

It's not as if you won't be a veteran next year.

Veterans do not. My DH (veteran) has the military appreciation linked to his mariner # and on his profile it says for sailings through Dec 2025. We shall see what happens after that. Who knows, HAL may discontinue after that.

[Haljo1935]

2 hours ago, PaperSniper4 said:

You called HAL?

 

 Doug

Yes, I called the regular guest service line to ask questions about a couple bookings. So, while I had them on the phone, I asked about the status of the AARP OBC since I had an email saying membership was confirmed. They told me it had been applied and sent me an updated invoice reflecting none additional OBC.