WHEN WILL I GET A FINAL BILL?

[Cruisin Kay D]

Got off Voyager of the Seas last Thursday from a WONDERFUL 5-nt cruise.  Our ONLY ISSUE:  I did not receive a final bill on the App.  Nothing added after noon the last day.  I did not get a printed copy at our cabin the morning we got off ship.   I have not received an email of the final bill.   

 

What's your experience with getting a final bill?    Yes I probably should have gone to Guest Services.   

1st time in 63 cruises with various lines that I cannot seem to get anyone to give us a bill.

[firefly333]

I got off allure and my final bill and survey were mailed yesterday.  They didnt wait. 

[cruisegus]

Normally via email later on disembarkation day

[JessyCruises]

I find sometimes I never get it.  If you have not and would like a copy, you can email royalguestrelations@rccl.com.

 

 

Edited October 2, 2023 by JessyCruises

[GJustice]

We had ours in email at 11:49 on Thursday. Check your junk/spam mail folders, it sometimes goes there.

 

Didn't get the "typical" paper bill on/under the door either.

 

Enjoyed getting to meet you guys.

[FionaMG]

I've not received a final bill at all, in any shape or form, on any of my cruises since the restart. A couple of times, I've remembered to screenshot the relevant pages in the app, but that's obviously far from ideal. Luckily I do generally remember to check the app daily for any unexpected or incorrect charges.

[nelblu]

I check my charges and credits on the interactive tv.  Any errors want to catch in the bud.  Also, go to GS and get copy of invoice the night before.  In addition, within days, I receive an e-mail with the attached invoice.

[BND]

1 hour ago, nelblu said:

I check my charges and credits on the interactive tv.  Any errors want to catch in the bud.  Also, go to GS and get copy of invoice the night before.  In addition, within days, I receive an e-mail with the attached invoice.

Not all ships have interactive tv.  None of the Vision class do and if I remember correctly, Radiance class doesn't either.  We used to get the paper copy under our door, now we get an email, usually within a few hours of leaving.

[LisaLisa87]

We sailed on 9/2 and I had to call and request mine. It was emailed while we were on the phone. 

[lovelife]

We never received one when departing Wonder 9/17.  I called RCCL a few days later and it was e-mailed right away.

[ONECRUISER]

17 hours ago, cruisegus said:

Normally via email later on disembarkation day

Agree, 4 in last month, 14 Cruises in last 11months, all but 2 was emailed/received before I got off Ship at 9-930am. So at times it does not get sent.

[Cruisin Kay D]

Thanks for all the replies, which shows varied experiences.   The immediate email or  hard copy at our cabin has been our experience in past.  I had to call TWICE to finally get an email with our final tabulation. 

[cruiselvr04]

I like a final tab email but we don’t always get them.  Those pesky pool towels have a way of sneaking onto your bill …..

 

And most of the smaller ships don’t have the bill on the T.V.  For some reason we can only see charges for me on the app not DH.  So unless I visit the desk that last day I don’t see the whole thing.

Edited October 3, 2023 by cruiselvr04

[steveru621]

No more paper copies.  You should get an email that day.

[The Fun Researcher]

Never received an emailed version on our March '23 Anthem cruise either.  I did review the paper/electronic folio before we left the ship though.

Edited October 5, 2023 by The Fun Researcher

[luckyinpa]

had to email oasis a few weeks after our may cruise. lotta people in the forum didnt get one

[bunzini]

We got off of a 17 day cruise a couple of weeks ago and I never got the final bill.  I had perused it on the app the last full day and all looked good, but I don't think I have ever not been emailed the final bill.  The thing is, when I looked back at my app since we had disembarked, the cruise and info were gone.  Really bugged me.  We were told we would get a paper copy and an email and we got neither.

[shof515]

On 10/5/2023 at 3:41 PM, luckyinpa said:

had to email oasis a few weeks after our may cruise. lotta people in the forum didnt get one

I was also on the oasis in may and i never got my final bill. seems like this is a common problem with royal like the ship staff does not forward to royal HQ