a350flyer Posted October 17, 2023 #1 Share Posted October 17, 2023 (edited) How do you feel about changes made under Laura Hodges Bethge's tenure as President of Celebrity Cruises? Click link to vote: https://www.surveymonkey.com/r/PGCVLLR Reply to the post if you'd like to comment on any changes and/or if you have any desired changes in mind. Post response format: List any positive changes that Laura made: 1. List any negative changes that Laura made: 1. List any desired changes you want Laura to consider: 1. Note: I watched the Q&A with Laura. Seems to me that the Q&A was a PR stunt to spin-off why Laura approved changes that were perceived to be cost cutting and/or "cheapening" of the Celebrity brand. Would also like to hear your summary opinion via the poll on how you feel about changes under Laura. If Celebrity is listening, the poll can hopefully summarize customer sentiment. Will post poll results in a week. Edited October 17, 2023 by a350flyer Word change 4 3 Link to comment Share on other sites More sharing options...
Orator Posted October 17, 2023 #2 Share Posted October 17, 2023 Laura is new and beginning to reverse some changes made by LLP such as retiring Zeniiths to Retreat Lounge and bringing some items to the MDR menu. Too early to ask the question. 12 1 Link to comment Share on other sites More sharing options...
sixpackeddie Posted October 17, 2023 #3 Share Posted October 17, 2023 This is a very informative video, that has fact checking. Worth watching. 9 7 Link to comment Share on other sites More sharing options...
a350flyer Posted October 17, 2023 Author #4 Share Posted October 17, 2023 4 minutes ago, Orator said: Laura is new and beginning to reverse some changes made by LLP such as retiring Zeniiths to Retreat Lounge and bringing some items to the MDR menu. Too early to ask the question. I disagree, if changes are being made, then it's not too early to ask the question. 2 Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted October 17, 2023 #5 Share Posted October 17, 2023 It is their ships they can do what they want 😁 5 1 Link to comment Share on other sites More sharing options...
Rare lv2cruisgrl Posted October 17, 2023 #6 Share Posted October 17, 2023 After my November cruise on Beyond I will be able to answer this question better. However so far I am certainly not impressed from what I have seen and read. 4 Link to comment Share on other sites More sharing options...
Rare NMTraveller Posted October 17, 2023 #7 Share Posted October 17, 2023 17 minutes ago, sixpackeddie said: This is a very informative video, that has fact checking. Worth watching. I feel dumber for having watched. I have never heard so much BS and obfuscating from Laura... She would make a good politician though. 14 5 Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted October 17, 2023 #8 Share Posted October 17, 2023 23 minutes ago, Orator said: Laura is new and beginning to reverse some changes made by LLP such as retiring Zeniiths to Retreat Lounge and bringing some items to the MDR menu. Too early to ask the question. Agreed Link to comment Share on other sites More sharing options...
a350flyer Posted October 17, 2023 Author #9 Share Posted October 17, 2023 14 minutes ago, sixpackeddie said: This is a very informative video, that has fact checking. Worth watching. This is spot on! Thanks! Laura, queen of spin, embracer of squeezing every last dollar out of cruisers, redefining bad decisions to sound like a win, forging the legacy of turning celebrity cruises into the d list celebrity cruise. 9 Link to comment Share on other sites More sharing options...
TommyD3 Posted October 17, 2023 #10 Share Posted October 17, 2023 I agree that the Q&A was total BS !!! VERY happy about the restoration of the Retreat lounge to Zenith members. Will have to wait and see what the menu changes are next month.. There are SO many entree's that were eliminated by LLP !!! Very sad the changes that LLP made this calendar year !!! 3 Link to comment Share on other sites More sharing options...
Cap_D Posted October 17, 2023 #11 Share Posted October 17, 2023 (edited) She was full of it, and would you want to trust her with your vacation? Does she care if the product is a quality one or if you have a nice vacation?? I don't get that vibe. Edited October 17, 2023 by Cap_D 4 Link to comment Share on other sites More sharing options...
1Virgo Posted October 17, 2023 #12 Share Posted October 17, 2023 when Laura said no changes to Aqua, she must have been speaking about since she took over. I posted previously about the changes we have experienced. Great video. love the fact checking 1 Link to comment Share on other sites More sharing options...
a350flyer Posted October 17, 2023 Author #13 Share Posted October 17, 2023 1 minute ago, 1Virgo said: when Laura said no changes to Aqua, she must have been speaking about since she took over. I posted previously about the changes we have experienced. Great video. love the fact checking Laura probably read the Q&A script PR wrote for her and thought it was genius. Just like how she thought it would be genius to charge for a cookie. Pretty soon Celebrity will charge for luggage, toilet paper, and premium fresh air. 2 Link to comment Share on other sites More sharing options...
miched Posted October 17, 2023 #14 Share Posted October 17, 2023 (edited) The gratuities went up from $21 to $23/day/pp for suites. The dedicated butler was eliminated The gratuities are no longer included in the perks for suites. That adds another cost of $46/day to the cost. I was checking a cruise I booked in a suite to see if there was a price decrease. The price has really increased and there is no SBC. She said she is giving the passengers what they want???? I don’t ever remember making a comment that I wanted to pay more, don’t include the gratuities, and eliminate the dedicated butler and SBC. Happy cruising 🌊🚢🇺🇸🌅 Edited October 17, 2023 by miched 10 2 Link to comment Share on other sites More sharing options...
ldubs Posted October 17, 2023 #15 Share Posted October 17, 2023 2 hours ago, a350flyer said: How do you feel about changes made under Laura Hodges Bethge's tenure as President of Celebrity Cruises? Click link to vote: https://www.surveymonkey.com/r/PGCVLLR Reply to the post if you'd like to comment on any changes and/or if you have any desired changes in mind. Post response format: List any positive changes that Laura made: 1. List any negative changes that Laura made: 1. List any desired changes you want Laura to consider: 1. Note: I watched the Q&A with Laura. Seems to me that the Q&A was a PR stunt to spin-off why Laura approved changes that were perceived to be cost cutting and/or "cheapening" of the Celebrity brand. Would also like to hear your summary opinion via the poll on how you feel about changes under Laura. If Celebrity is listening, the poll can hopefully summarize customer sentiment. Will post poll results in a week. You mean summarize cruise critic poster sentiment, which is an incredibly small but vocal segment of the total celebrity passenger count -- probably not even 0.01%. Additionally, people may vote on what they have read on these boards as opposed to what they have actually experienced. Curious, why survey monkey? 3 Link to comment Share on other sites More sharing options...
upwarduk Posted October 17, 2023 #16 Share Posted October 17, 2023 (edited) 5 hours ago, TommyD3 said: Will have to wait and see what the menu changes are next month. Well, I wasn’t happy that fresh vegetables seem to have been eliminated from some meals in MDR. My husband was served cake x2 instead of vegetables. We were told on one occasion the it was Sweet Corn cake!😱 I was served chickpeas with my fish. Thereafter we made sure we asked for fresh vegetables. What about Healthy options? Cake is fattening. Edited October 17, 2023 by upwarduk 1 Link to comment Share on other sites More sharing options...
Rustyman Posted October 17, 2023 #17 Share Posted October 17, 2023 Watching the video it appears that she is laughing at customers and dismissing all criticism as if it doesn’t exist. Well if significant improvements aren’t made she will soon discover where her dismissive attitude leads. 7 Link to comment Share on other sites More sharing options...
islabahia Posted October 17, 2023 #18 Share Posted October 17, 2023 8 hours ago, Ex-Airbalancer said: It is their ships they can do what they want 😁 Agreed…and it is my vacation $$$ that I can spend on any cruise line that I want. Moved on from X and next 2 cruises booked with Oceania. 6 1 Link to comment Share on other sites More sharing options...
Rare horseymike Posted October 17, 2023 #19 Share Posted October 17, 2023 p in your eye and tell you it's raining. 4 Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted October 17, 2023 #20 Share Posted October 17, 2023 1 hour ago, islabahia said: Agreed…and it is my vacation $$$ that I can spend on any cruise line that I want. Moved on from X and next 2 cruises booked with Oceania. If you moved on why come back to tell us, i guess you really haven’t moved on 🤣 2 3 Link to comment Share on other sites More sharing options...
TommyD3 Posted October 17, 2023 #21 Share Posted October 17, 2023 How do I see the survey results? Link to comment Share on other sites More sharing options...
sixpackeddie Posted October 17, 2023 #22 Share Posted October 17, 2023 11 hours ago, a350flyer said: This is spot on! Thanks! Laura, queen of spin, embracer of squeezing every last dollar out of cruisers, redefining bad decisions to sound like a win, forging the legacy of turning celebrity cruises into the d list celebrity cruise. Yes, I agree. I thought this video was excellent. Link to comment Share on other sites More sharing options...
TeeRick Posted October 17, 2023 #23 Share Posted October 17, 2023 12 hours ago, a350flyer said: How do you feel about changes made under Laura Hodges Bethge's tenure as President of Celebrity Cruises? Click link to vote: https://www.surveymonkey.com/r/PGCVLLR Reply to the post if you'd like to comment on any changes and/or if you have any desired changes in mind. Post response format: List any positive changes that Laura made: 1. List any negative changes that Laura made: 1. List any desired changes you want Laura to consider: 1. Note: I watched the Q&A with Laura. Seems to me that the Q&A was a PR stunt to spin-off why Laura approved changes that were perceived to be cost cutting and/or "cheapening" of the Celebrity brand. Would also like to hear your summary opinion via the poll on how you feel about changes under Laura. If Celebrity is listening, the poll can hopefully summarize customer sentiment. Will post poll results in a week. You set up a poll which is fine. But then you add a negative comment which prejudices the poll in that direction. Maybe a comment should have been added after you saw your poll results. 6 1 Link to comment Share on other sites More sharing options...
deliver42 Posted October 17, 2023 #24 Share Posted October 17, 2023 I watched the video with Laura, and couldn't believe some of her answers, especially about the butler team. She couldn't be more disconnected from reality. The same about food and why wasn't she questioned about the elimination of the OBC for suites? 3 Link to comment Share on other sites More sharing options...
Rare Salt Lifer Posted October 17, 2023 #25 Share Posted October 17, 2023 I found her disingenuous in her Q and A. Honestly, she sort of made me regret having recently booked a cruise with X. But I will hold off full judgement until I experience the cruise first hand - there is still a few months to fix things. If the menus are as pitiful as the samples I have seen it will certainly be our last with the line. 2 Link to comment Share on other sites More sharing options...
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