stinsowm Posted September 10 #1 Share Posted September 10 Just returned from the Anthem of the Seas and overall had a nice time. However, I have never been on a ship where staff kept asking if we were going to rate them a 10. We dined in chops on night 1 and our waiter who did a nice job asked not once but 4 times to make sure to rate him a 10. It really felt uncomfortable. One afternoon early in the sailing, we also had the person at the ice cream soft serve station say perfect 10 as he gave us our ice cream. I know many depend on the survey results to get bonus money but they really need to not be so pushy about the ratings. The other sour point was the pushing of the specialty restaurants. I understand it day one but they kept pushing it during our time in the windjammer and even coming out of the Diamond crown lounge. The good about the sailing was our stateroom attendant was always smiling and kept us clean. We were in a standard balcony cabin and there was plenty of storage and the bed was very comfortable. We also thought the cruise director was outstanding and the entertainment was great! The ship was large but easy to navigate. Sorry to vent a bit regarding the pushing of 10's and restaurant sales. A cruise vacation is still an amazing vacation overall. You unpack once and get to travel to some pretty amazing ports of call. 7 Link to comment Share on other sites More sharing options...
Biker19 Posted September 10 #2 Share Posted September 10 51 minutes ago, stinsowm said: However, I have never been on a ship where staff kept asking if we were going to rate them a 10. That varies across ships and staff. On the next one you may never be asked. 1 Link to comment Share on other sites More sharing options...
neverbeenhere Posted September 10 #3 Share Posted September 10 No worries. Everyone get bugged by various things on cruises. Have the best day possible!!! (BTW: Could you give me a 10 for my comment, Please) 1 13 Link to comment Share on other sites More sharing options...
Rare mil76 Posted September 10 #4 Share Posted September 10 You have to sail on Anthem to understand how bad it is. In the Windjammer they change the monitors when you walk in to beg for 10's, and put up subliminal 10 signs on the different stations. Then to top it off they play annoying "10 out of 10" songs over the speakers. We complained about it on our surveys after our June cruises, but it sounds like nothing has been done about it. 4 Link to comment Share on other sites More sharing options...
teddie Posted September 10 #5 Share Posted September 10 18 minutes ago, mil76 said: You have to sail on Anthem to understand how bad it is. In the Windjammer they change the monitors when you walk in to beg for 10's, and put up subliminal 10 signs on the different stations. Then to top it off they play annoying "10 out of 10" songs over the speakers. We complained about it on our surveys after our June cruises, but it sounds like nothing has been done about it. Wow! How recent was this? We sailed the Anthem three separate times between February 2023 and March 2024 and never had this experience. Teddie 1 Link to comment Share on other sites More sharing options...
GTO-Girl Posted September 10 #6 Share Posted September 10 21 minutes ago, mil76 said: You have to sail on Anthem to understand how bad it is. In the Windjammer they change the monitors when you walk in to beg for 10's, and put up subliminal 10 signs on the different stations. Then to top it off they play annoying "10 out of 10" songs over the speakers. We complained about it on our surveys after our June cruises, but it sounds like nothing has been done about it. wow that does seem very excessive!!! 😳😳 1 Link to comment Share on other sites More sharing options...
Tatka Posted September 10 #7 Share Posted September 10 1 hour ago, mil76 said: You have to sail on Anthem to understand how bad it is. In the Windjammer they change the monitors when you walk in to beg for 10's, and put up subliminal 10 signs on the different stations. Then to top it off they play annoying "10 out of 10" songs over the speakers. We complained about it on our surveys after our June cruises, but it sounds like nothing has been done about it. Must be something recent. We sailed on her 11 times, 7 times since restart and never been asked about that. We've been asked once out of 4 cruises this year. On another ship. Link to comment Share on other sites More sharing options...
Rare FionaMG Posted September 10 #8 Share Posted September 10 Oh wow, I must have been walking around in a daze on Anthem last week. I just got off on Sunday and never saw or heard anything like this, although I do remember seeing it reported here beforehand so am not questioning the OP's experience. I am just glad I didn't experience it. Our servers in Izumi and Wonderland, as well as in the MDR, mentioned the survey only once, and briefly at that, and while they explained that 10 was the best score not one of them actually asked us to give them that score. We were also never hounded to book speciality dining. To the one person who approached us on day one I (untruthfully) said we had the dining package. I guess we must have looked like cheapskates as we were never approached by anyone else after that! 😂 2 Link to comment Share on other sites More sharing options...
Baron Barracuda Posted September 10 #9 Share Posted September 10 Haven't been on Anthem for a while but distinctly remember hw or rm getting on the mike EVERY night as we tried to enjoy our meal singing off key and begging for 10's for his hard working staff. Very annoying. Stopped by our table one night to solicit 10's and I told him he was currently down to a 9 and every night he kept it up we would take away another point. Didn't help. Wrote him up in the survey. 3 Link to comment Share on other sites More sharing options...
Mapleleafforever Posted September 10 #10 Share Posted September 10 Have experienced this on all of our cruises, I used to love the question asking if any crew members asked for a good score on the survey. 1 Link to comment Share on other sites More sharing options...
Cruising89143 Posted September 10 #11 Share Posted September 10 We were on the Anthem in early August for nine nights. The only person that mentioned the survey was our server in Coastal Kitchen. Never saw any signage asking for 10’s. Link to comment Share on other sites More sharing options...
Rare mil76 Posted September 10 #12 Share Posted September 10 From June: And the worst of all: 5 1 Link to comment Share on other sites More sharing options...
mets123 Posted September 10 #13 Share Posted September 10 That's sad, borderline pathetic. Never saw anything like that when she sailed from Cape Liberty, and we've done that at least 15 sailings. 3 Link to comment Share on other sites More sharing options...
cruiseguy1016 Posted September 10 #14 Share Posted September 10 I say, "if you mention it again, I will give you a 1". 9 1 Link to comment Share on other sites More sharing options...
gavvy Posted September 10 #15 Share Posted September 10 I was asked 5 times in one evening in the MDR if I would give a 10 of which 3 were by my waiter and 2 by the head waiter or some guy in a suit anyway never worked out what he actually was and he always popped up as were were eating. You end up saying yes just to get rid of them it's awkward and really unprofessional but you have to ask what pressure have they been put under by senior management to resort to such tactics? 4 Link to comment Share on other sites More sharing options...
Rare RobInMN Posted September 10 #16 Share Posted September 10 I absolutely dread going to the MDR on the last night because of this and the yelling into the crappy audio quality PA system during the staff parade. 2 Link to comment Share on other sites More sharing options...
cbowls30 Posted September 10 #17 Share Posted September 10 We had this happen to us numerous times on symphony last year...very annoying and felt quite uncomfortable at times when one waiter in MDR told us at the start of every course! We noticed he was looking around for his section manager and almost whispering to us, interestingly we noticed that on our post cruise survey one question asked us if any crew during the cruise asked us to rate them 10....so clearly they know it's happening Link to comment Share on other sites More sharing options...
Rare Oceansaway17 Posted September 10 #18 Share Posted September 10 Oh I look at them with a sweet smile and then very firmly tell them I do not do surveys EVER so just go to another person. Then I put head down start eating something. They get the hint Link to comment Share on other sites More sharing options...
swoopy2110 Posted September 10 #19 Share Posted September 10 2 hours ago, mil76 said: From June: That Norwegian Salmon looks a bit off 2 Link to comment Share on other sites More sharing options...
la_croisiere_s'amuse Posted September 10 #20 Share Posted September 10 5 hours ago, mil76 said: In the Windjammer they change the monitors when you walk in to beg for 10's, and put up subliminal 10 signs on the different stations. Then to top it off they play annoying "10 out of 10" songs over the speakers. I honestly, truly thought this was a joke. 😲 Really not okay. Like most of us, I have experienced those awkward requests from waiters, but nothing like this. Holy schnikies. 1 Link to comment Share on other sites More sharing options...
Airbear232 Posted September 10 #21 Share Posted September 10 3 hours ago, mil76 said: From June: And the worst of all: I thought you were exaggerating - wow - sorry. That’s annoying. Link to comment Share on other sites More sharing options...
SUgwoz Posted September 11 #22 Share Posted September 11 On Allure MDR they repeatedly asked. On Icon, not a single comment about it and they delivered 10/10 service. Link to comment Share on other sites More sharing options...
Rare notscb Posted September 11 #23 Share Posted September 11 10/10 is true in any customer facing position at any corporation you frequent. If you don't get a 10, it's like you might as well have not shown up to work at all and are at risk of being demoted/fired/corrective actioned. On a cruise ship, that 10/10 could be the difference between a shore-day, extra time for phone calls home and working extra time in the dining room. Blame the corporation for devaluing their own customer satisfaction surveys, don't blame the employees for wanting to keep their jobs in good standing. 4 Link to comment Share on other sites More sharing options...
fisherguy Posted September 11 #24 Share Posted September 11 We usually get this on our last day/night of the cruise and across all the cruise lines and ships. Rather have this than getting asked for specialty dining literally 30 times during the cruise. Whenever i get this spiel, I smile and say, you are the best server on the ship. Number one in my books so that is what I will put on the survey, the number 1! Link to comment Share on other sites More sharing options...
Rare little britain Posted September 11 #25 Share Posted September 11 We also commented on the ridiculous amount of times we were asked for a 10 whilst on Anthem in June and we complained it was ruining our holiday experience. The “10” song in the WJ was the final straw. 4 Link to comment Share on other sites More sharing options...
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