Universe93B Posted September 9, 2013 #1 Share Posted September 9, 2013 Hi all, we have put down the deposit of $500 on a Southern Carib cruise on the Summit for Nov 23rd. The full balance is due tomorrow (Sept. 9) and I logged in to pay it and just found out Celebrity changed my cabin number! What the heck? Why would they do that? It's the same category, but the cabin is way up in the front and in a much worse location than ours. The reservation department is closed early on Sundays, and I am on hold for over 15 min on the main reservation number. The cabin I used to have is still open, so hopefully I can still change it back tonite. Has anyone experience this before? Never had a cruise line change my cabin for no reason and no notification! I feel like I am going to waste quite a bit of time on this, I should get some OBC at least! Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted September 9, 2013 #2 Share Posted September 9, 2013 Yes, it happens. There was recently a thread about this. Some passengers don't find out until check-in that their cabins have been changed. Some find when they check their reservations, as you did. If the original cabin is still available, you have a very good chance of getting it back. Good luck, but don't expect any compensation or OBC for your trouble -- they have the right to move passengers without any notice. Link to comment Share on other sites More sharing options...
Rare Lois R Posted September 9, 2013 #3 Share Posted September 9, 2013 Hi all, we have put down the deposit of $500 on a Southern Carib cruise on the Summit for Nov 23rd. The full balance is due tomorrow (Sept. 9) and I logged in to pay it and just found out Celebrity changed my cabin number! What the heck? Why would they do that? It's the same category, but the cabin is way up in the front and in a much worse location than ours. The reservation department is closed early on Sundays, and I am on hold for over 15 min on the main reservation number. The cabin I used to have is still open, so hopefully I can still change it back tonite. Has anyone experience this before? Never had a cruise line change my cabin for no reason and no notification! I feel like I am going to waste quite a bit of time on this, I should get some OBC at least! I would call first thing in the morning.....Capt's Club opens at 8am Eastern time. Link to comment Share on other sites More sharing options...
xjust4fun Posted September 9, 2013 #4 Share Posted September 9, 2013 Well I certainly would not be happy if the Shipline changed my cabin without contacting us especially when we booked a specific cabin and not a guarantee........... on other lines one can stipulate.......... "no upgrade" against your booking. I understand that the shipline has the right to change your cabin but common courtesy and respect should prevail....... Link to comment Share on other sites More sharing options...
neverbeenhere Posted September 9, 2013 #5 Share Posted September 9, 2013 Yes, call first thing in the morning. But,perhaps Celebrity doesn't care for Jodie Foster as much as you.?? Link to comment Share on other sites More sharing options...
Carol999 Posted September 9, 2013 #6 Share Posted September 9, 2013 I would be angry if I got moved. I took a lot of time picking my cabin, and would want to choose if I lost my choice for any reason Link to comment Share on other sites More sharing options...
Happy Cruiser 6143 Posted September 9, 2013 #7 Share Posted September 9, 2013 If Celebrity reserves the right to move me after I have carefully selected my cabin, then I reserve the right to cancel the cruise, whether before or after final payment. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted September 9, 2013 #8 Share Posted September 9, 2013 You can always try, but in the terms and conditions, Celebrity holds all the cards. Just as an airline can change your assigned seat, the cruise lines can pretty much do what they want regarding your accommodations and your itinerary. Link to comment Share on other sites More sharing options...
chefcaw Posted September 9, 2013 #9 Share Posted September 9, 2013 Hi all, we have put down the deposit of $500 on a Southern Carib cruise on the Summit for Nov 23rd. The full balance is due tomorrow (Sept. 9) and I logged in to pay it and just found out Celebrity changed my cabin number! What the heck? Why would they do that? It's the same category, but the cabin is way up in the front and in a much worse location than ours. The reservation department is closed early on Sundays, and I am on hold for over 15 min on the main reservation number. The cabin I used to have is still open, so hopefully I can still change it back tonite. Has anyone experience this before? Never had a cruise line change my cabin for no reason and no notification! I feel like I am going to waste quite a bit of time on this, I should get some OBC at least! Go online and make a reservation for your old cabin and put it on a 24 hold until tomorrow. Then call and get your cabin back Chris Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted September 9, 2013 #10 Share Posted September 9, 2013 Go online and make a reservation for your old cabin and put it on a 24 hold until tomorrow. Then call and get your cabin back Chris Good advice,:D Link to comment Share on other sites More sharing options...
varoo Posted September 9, 2013 #11 Share Posted September 9, 2013 :eek: I wonder if I am the only one who went to check my Celebrity account to make sure my cabin had not been changed upon seeing this thread, or if there were others who did that also. :D Link to comment Share on other sites More sharing options...
vegancruiser! Posted September 9, 2013 #12 Share Posted September 9, 2013 :eek: I wonder if I am the only one who went to check my Celebrity account to make sure my cabin had not been changed upon seeing this thread, or if there were others who did that also. :D Ha! I'm going to do that right now! :D Link to comment Share on other sites More sharing options...
jomf Posted September 9, 2013 #13 Share Posted September 9, 2013 Just checked mine! Link to comment Share on other sites More sharing options...
WELSH WIZARDS Posted September 9, 2013 #14 Share Posted September 9, 2013 I am glad I read this thread, as I had no idea they could change my cabin after I had booked it. ! Both my husband and I have walking difficulties so we always book a cabin very close to the lifts. Finding out they can change this without even letting you know is quite a surprise. Link to comment Share on other sites More sharing options...
Host Joe Posted September 9, 2013 #15 Share Posted September 9, 2013 I am one of the people this happened to and I had a thread about it a while back. I had my travel agent handle it, but it took a couple of calls from him to straighten it out. We are traveling with friends this February and booked side by side connecting cabins months ago. Well, I went to check my reservation and found we had been "upgraded"... Within the same category but the other end and side of the ship! In the end they ended up moving us both to an entirely different location so that we could be together. I have no idea what was going on... But it happens and you have to be insistent that they fix it. Best of luck to you! Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted September 9, 2013 #16 Share Posted September 9, 2013 Just checked mine! LOL, I had checked my bookings as well.:D Link to comment Share on other sites More sharing options...
wbrumel Posted September 9, 2013 #17 Share Posted September 9, 2013 I had this happen to me. After carefully selecting a cabin months before the cruise, we were "upgraded" at the pier, as was the couple we were traveling with. Same cabin category but on a higher deck, and more forward. They still gave us adjoining cabins but I was not happy, as it was under public space and too forward for me. I asked to be put back in my selected cabin and was told they couldn't as it had already been reassigned. Purely coincidentally, at the muster drill, I ran into the couple assigned our original cabin. They told me they were part of a large group that received their cabin assignments at the pier. They were all on the same deck, and in the same hallway. So it seems X will accommodate groups by assigning them cabins together, and just move around "the others." I called my TA immediately right from the check-in desk and told him what happened. By the time we sailed, I was awarded $200 OBC and a bottle of wine at dinner for our "inconvenience." Turned out the cabin we were assigned was fine (no noise from above), but it could've ended differently. Not sure you can truly avoid this. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted September 9, 2013 #18 Share Posted September 9, 2013 I had this happen to me. After carefully selecting a cabin months before the cruise, we were "upgraded" at the pier, as was the couple we were traveling with. Same cabin category but on a higher deck, and more forward. They still gave us adjoining cabins but I was not happy, as it was under public space and too forward for me. I asked to be put back in my selected cabin and was told they couldn't as it had already been reassigned. Purely coincidentally, at the muster drill, I ran into the couple assigned our original cabin. They told me they were part of a large group that received their cabin assignments at the pier. They were all on the same deck, and in the same hallway. So it seems X will accommodate groups by assigning them cabins together, and just move around "the others." That is not fair, I would not be happy unless I considered the move to be an actual proper upgrade.:D Link to comment Share on other sites More sharing options...
carolslc Posted September 9, 2013 #19 Share Posted September 9, 2013 First time cruiser here and I had no idea they could do this! I picked our cabin after a lot of thought and there's not another one I would want in the same class or even a class above. I guess I'll just have to check online occasionally (already have this morning), but still be mentally prepared for a change at the pier. :( Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted September 9, 2013 #20 Share Posted September 9, 2013 One person's upgrade might not be another person's version of same. When it happened to me, i was moved from my favorite stateroom, and outside view, to a verandah. Upgrade to some, but not to me. I wasn't able to get the original stateroom back, BTW, but later I found out why it happened. My first stateroom was next door to a Family room, and a large family group got it so they could have adjacent rooms. My point is that it would have looked on paper like a very nice upgrade, but for me, it wasn't. Link to comment Share on other sites More sharing options...
Rare tofubeast Posted September 9, 2013 #21 Share Posted September 9, 2013 TaxiDriver--- any news this am? Any success getting an answer, or even your old stateroom back? Hope it works out for you. Link to comment Share on other sites More sharing options...
pattyj 1204 Posted September 9, 2013 #22 Share Posted September 9, 2013 Since reading about these changes---I've had my husband check frequently to make sure ours doesn't get changed. We like midship just in case it gets rough. I have a tendency for motion sickness. Link to comment Share on other sites More sharing options...
bigbenboys Posted September 9, 2013 #23 Share Posted September 9, 2013 Yes, it happens. There was recently a thread about this. Some passengers don't find out until check-in that their cabins have been changed. Some find when they check their reservations, as you did. If the original cabin is still available, you have a very good chance of getting it back. Good luck, but don't expect any compensation or OBC for your trouble -- they have the right to move passengers without any notice. We had this happen to us on HAL. We had cabins next to each other. Both our cabins were upgraded. But we were not next to each other. We did not find out until check in. We have not cruise with HAL since. We talked to our TA and she has added a note somewhere about contacting her before upgrading or moving cabins. It has not happened with Celebrity or RCL. Richard Link to comment Share on other sites More sharing options...
cruisegirl1 Posted September 9, 2013 #24 Share Posted September 9, 2013 Yes, it happens. There was recently a thread about this. Some passengers don't find out until check-in that their cabins have been changed. Some find when they check their reservations, as you did. If the original cabin is still available, you have a very good chance of getting it back. Good luck, but don't expect any compensation or OBC for your trouble -- they have the right to move passengers without any notice. Really - Why do they have the right to move me without any notice. M Link to comment Share on other sites More sharing options...
justcrusn Posted September 9, 2013 #25 Share Posted September 9, 2013 Really - Why do they have the right to move me without any notice. M as unfair as it seems you agreed to those terms when you accepted the cruise contract, and you HAVE TO accept the terms of the cruise contract to sail. It kind of defeats the idea of booking early for the best cabin selection if they re-assign you without your consent doesn't it? Link to comment Share on other sites More sharing options...
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