RC has the worst it dept.

[Herb L.]

I have a booked cruise and wanted to look up my guest confirmation info to see how much is due and there is no place where this info is shown after you log in and no place for you to make a payment if you want to make one. I called RC and they also checked and said i was correct and that they are updating the log in page (the usual answer). When will RC get a decent ITdepartment?

[bouhunter]

I have a booked cruise and wanted to look up my guest confirmation info to see how much is due and there is no place where this info is shown after you log in and no place for you to make a payment if you want to make one. I called RC and they also checked and said i was correct and that they are updating the log in page (the usual answer). When will RC get a decent IT department?

 

They're working on it, latest estimate is January 2028.

[Clarea]

If you booked a cruise using Royal's website, then you should be able to see you outstanding balance and make payments on the website.

 

However, if you booked by phone or by using a travel agent, then you have to contact RC or the agent to make payments.

[voyager70]

They're working on it, latest estimate is January 2028.

 

LOL sounds about right :D

[Destaw71835]

If you booked a cruise using Royal's website, then you should be able to see you outstanding balance and make payments on the website.

 

 

 

However, if you booked by phone or by using a travel agent, then you have to contact RC or the agent to make payments.

 

 

 

I booked directly through the website and I was never able to make payments online. Fortunately, I had no issues with their automated payment system over the phone.

 

 

Sent from my iPhone using Forums

[betmust]

I booked by phone and when I log in I can go to My cruises and it shows my cruise, what it cost, what I paid and my balance.

There is also a place to click on to make a payment..

[Clarea]

I booked directly through the website and I was never able to make payments online. Fortunately, I had no issues with their automated payment system over the phone.

 

I booked by phone and when I log in I can go to My cruises and it shows my cruise, what it cost, what I paid and my balance.

There is also a place to click on to make a payment..

Love the consistency.:rolleyes:

[BillOh]

My most recent experience with Royals site: I've been watching cabin availability for a Sept Majesty cruise for about a month. Wednesday morning I made another check and picked the cruise date, checked price and cabin availability. All I needed was to hear from my wife and verify she could get the time off. When she called me and verified she got the time off, I went to the website and couldn't get it to pull up that cruise. 10 minutes later via Crown and Anchor phone, I'm on the cruise.

[bouhunter]

My most recent experience with Royals site: I've been watching cabin availability for a Sept Majesty cruise for about a month. Wednesday morning I made another check and picked the cruise date, checked price and cabin availability. All I needed was to hear from my wife and verify she could get the time off. When she called me and verified she got the time off, I went to the website and couldn't get it to pull up that cruise. 10 minutes later via Crown and Anchor phone, I'm on the cruise.

 

The phone still works:p

[unclebaby]

it is bad i cant get into my reservation i did before i called and said it could take it 72 hours?

mike

[Clarea]

it is bad i cant get into my reservation i did before i called and said it could take it 72 hours?

mike

I've read that the company is making changes to the reservations programs to handle the major changes in non-refundable deposits coming July 1, and this is screwing up a bunch of things.

[Biker19]

^ given other roll outs I would not be surprised to see a delay in proper implementation.

[StolidCruiser]

Peruse other boards where exactly the same claims are made of that line having the "worst" IT/website.

 

According to posters:

 

Carnival - horrendous!

 

MSC - migraine inducing!

 

Celebrity - like a flesh eating disease!

 

I could go on, but you get the idea.

[tOSUSteve]

Many times this isn't an IT issue, if the department responsible for it hasn't told IT to make it visible or someone decided no we are not going to do that then IT cant/wont make the change.

[luckyinpa]

I've read that the company is making changes to the reservations programs to handle the major changes in non-refundable deposits coming July 1, and this is screwing up a bunch of things.

 

wait, this is true? i thought non refunds were just a forum joke

 

or is this for suites only? that i had heard of

[Clarea]

wait, this is true? i thought non refunds were just a forum joke

 

or is this for suites only? that i had heard of

All I've heard is that there are going to be some sort of discount (no idea how much) for making a booking with a non-refundable deposit.

[ONECRUISER]

Peruse other boards where exactly the same claims are made of that line having the "worst" IT/website.

 

According to posters:

 

Carnival - horrendous!

 

MSC - migraine inducing!

 

Celebrity - like a flesh eating disease!

 

I could go on, but you get the idea.

Read the same and you didn't include NCL but same answer too...

[Hoopster95]

All I've heard is that there are going to be some sort of discount (no idea how much) for making a booking with a non-refundable deposit.

 

Would anyone like to start a lottery to select how many "unfair, I'll never sail RCL again, I'm emailing the CEO, RCL will not refund my non-refundable deposit" threads we'll see here on CC in the first 3 months of roll-out? I pick 42.

 

This sounds like a Biker project administration project :p

[sfaaa]

The phone still works:p

 

For now until it get outsourced to India or Phillipine like so many other companies.

[Biker19]

This sounds like a Biker project administration project :p

I don't do administration but I do indulge in predictions and I think you are a bit low.:)

[ThirstyCruiser]

All I've heard is that there are going to be some sort of discount (no idea how much) for making a booking with a non-refundable deposit.

No idea? Simple, the amount they will jack up all the cruise prices on June 30th. :D

[Biker19]

Want to see an example of IT issue - look up the single X GTY rate for the 8/31 sailing of Anthem.

[SG65CB]

Peruse other boards where exactly the same claims are made of that line having the "worst" IT/website.

 

According to posters:

 

Carnival - horrendous!

 

MSC - migraine inducing!

 

Celebrity - like a flesh eating disease!

 

I could go on, but you get the idea.

 

They probably all use the same software. It's less expensive to buy the software from a company that specializes in cruise ship reservations than to create your own custom software.

[Biker19]

They probably all use the same software. It's less expensive to buy the software from a company that specializes in cruise ship reservations than to create your own custom software.

The underlying software may be the same but lots of details have to be programmed for it to work for each brand - they still need a sizable IT operation for it to work, .Also, some issues which may seem like a fault is done on purpose that way (like the lack of full inventory display).