double reservation - a strange case

[WestLakeGirl]

Celebrity refunds to credit card.

 

flipflap, why do you think this is not a “real” back to back?

[flipflap78]

because I booked with two different agencies, I have two different cabins, and two different packages (drinks, internet). I do not know if they will make me check in again or if it will be possible to have the card of the b2b for the authorities to be able to go back immediately by ship.

[CHEZMARYLOU]

Booking with 2 different agencies should not be a problem for your B2B cruise.  You can talk to Guest Relations on week 1 but I'm sure they know you are B2B.  You will also get a disembarkation questioner where you indicate you are a consecutive, B2B cruiser.

 

It might be too late now but Celebrity typically gives a small discount on both parts of the B2B.  You should contact your agencies and see if you can still get this.  on a 7 day cruise it is $50 US.

[flipflap78]

7 minutes ago, CHEZMARYLOU said:

Prenotare con 2 agenzie diverse non dovrebbe essere un problema per la tua crociera B2B. Puoi parlare con Guest Relations nella settimana 1, ma sono sicuro che sanno che sei B2B. Riceverai anche un questionario di sbarco dove indicherai di essere un incrociatore B2B consecutivo.

 

Potrebbe essere troppo tardi ora, ma Celebrity offre in genere un piccolo sconto su entrambe le parti del B2B. Dovresti contattare le tue agenzie e vedere se puoi ancora ottenere questo. con una crociera di 7 giorni costa $ 50 US.

 

thanks, I read the posts of discounts, but I do not think it is valid for Italy, however I will ask the agency of the second week.
Great if the customer service will make me the card to go back immediately!
Thank you very much!

[Georgia_Peaches]

On 10/25/2018 at 9:38 AM, packedandready said:

Also, it's my understanding that if you have both refundable and nonrefundable OBC they will use the refundable first. 

This is true if you don't specify which OBC you want your expenditure charged to.  When last we had both refundable and nonrefundable OBC on our account, we asked all of our expenditures be applied to nonrefundable OBC first.  They will do this if you ask.

[Essiesmom]

When you are doing your online checkin, they will be asking your transportation plans before and after each cruse.  For after the  cruise there is an option to choose 'consecutive cruiser', telling them that you are staying on for the next cruise.  On the first cruise, tell your cabin steward that you are staying on for the next cruise, but in a different cabin.  He should coordinate the move with the steward in the area of the other cabin.  EM

[Luvcrusn]

1 hour ago, Georgia_Peaches said:

This is true if you don't specify which OBC you want your expenditure charged to.  When last we had both refundable and nonrefundable OBC on our account, we asked all of our expenditures be applied to nonrefundable OBC first.  They will do this if you ask.

X always applies charges to non refundable OBC first, even if you don't ask in our experience. We've never asked and each time there was OBC left on the last day it's been the refundable OBC. It certainly doesn't hurt to ask if it will make you feel more secure however.

[Silkroad]

On 10/25/2018 at 9:38 AM, packedandready said:

Also, it's my understanding that if you have both refundable and nonrefundable OBC they will use the refundable first. 

I have had the opposite experience. This summer, Celebrity used my non refundable obc first, and ultimately credited the remainder of my refundable obc to my CC. This must be their policy, as I did not need to request it.

Edited October 26, 2018 by Silkroad

[upwarduk]

10 hours ago, freedom750 said:

Each line is different. If your refundable OBC is more than $25 on Princess then they will mail it to you in 4-6 weeks. Just got off emerald princess last week. 

 

The 4-6 week refund by Princess is only to US clients, you have to claim it if you live in UK. I had to ring Southampton before mine was refunded by cheque.

[flipflap78]

On 10/26/2018 at 4:13 PM, Essiesmom said:

Quando effettui il check-in online, chiederanno i tuoi piani di trasporto prima e dopo ogni crusca. Per dopo la crociera c'è un'opzione per scegliere 'incrociatore consecutivo', dicendo loro che starai sulla crociera successiva. Durante la prima crociera, dì al tuo maggiordomo di bordo che stai per la prossima crociera, ma in una cabina diversa. Dovrebbe coordinare il movimento con l'amministratore nella zona dell'altra cabina. EM

 

perfect! thanks!

I'm asking the second agency if I can have the first week's cabin, so I don't move the clothes!

[flipflap78]

just to close the speech I wanted to let you know that both agencies told me that I can not do the b2b as the reservations arrived on different days and with two different agencies. I will then have to ask on board.

[gerelmx]

On 10/25/2018 at 6:13 AM, flipflap78 said:

Hello All!

today I ask you a new question.
I booked the next cruises at different times, with two different agencies, but one consecutive to the other. I have the next cabin, so I'll ask the housekeeper to move the men to the morning of the landing between the first and second week.
However, I have this strange case: the first week promotion go best, the second week promotion go big bev.
I'm wondering if it was possible to use the 300 dollars of the first week, to pay the service fees of the second week.
Who could I ask if you've never had one before?
Thank you very much! 

 

 

I have this idea don't know if it will work: In the first leg purchase some shore excursions for the second leg, then when the second leg starts 24 hrs before the start of the shore excursion cancel it, they will credit to your onboard account of the 2nd leg.

[clarky213]

On 10/26/2018 at 7:25 AM, flipflap78 said:

 

yes, I could do it but I should give an address (could I maybe with the hotel where I stay before the cruise?)

 

You can use your own address with the US Travel agents, one of them even has freephone numbers from most countries in Europe.

I have never had to give a US address when booking through my US TA.

[NantahalaCruiser]

5 hours ago, gerelmx said:

 

I have this idea don't know if it will work: In the first leg purchase some shore excursions for the second leg, then when the second leg starts 24 hrs before the start of the shore excursion cancel it, they will credit to your onboard account of the 2nd leg.

Sorry, but it will not work. First leg OBC can only be used for purchases for the first leg.

 

Also, second leg shore excursions do not become available for on-board purchase until the first day of the second leg - regardless of your desired form of payment. However, you can still buy them over the internet up to a couple of days prior to the beginning of the second leg using a credit card or Celebrity OBC for the second leg.

[wrk2cruise]

Don't worry this will all get sorted out onboard.  During the first cruise just pop in to guest relations at some point when it's not crowded and explain your situation.  If they don't already have it noted they will take care of it then.  Also discuss with your stateroom attendant early in the first cruise, they will tell you what you need to do and will assist with moving to your new cabin if required.

 

[gerelmx]

18 minutes ago, NantahalaCruiser said:

Sorry, but it will not work. First leg OBC can only be used for purchases for the first leg.

 

Also, second leg shore excursions do not become available for on-board purchase until the first day of the second leg - regardless of your desired form of payment. However, you can still buy them over the internet up to a couple of days prior to the beginning of the second leg using a credit card or Celebrity OBC for the second leg.

 

You can purchase onboard shore excursion for future cruises and they give you a 10% discount

[Luvcrusn]

24 minutes ago, gerelmx said:

 

You can purchase onboard shore excursion for future cruises and they give you a 10% discount

That is true, however you may only use OBC to pre-purchase shore excursions with OBC from that particular cruise. You can't use OBC from one cruise to pre-purchase excursions for a different cruise.

[dkjretired]

On 10/26/2018 at 4:08 AM, flipflap78 said:

because I booked with two different agencies, I have two different cabins, and two different packages (drinks, internet). I do not know if they will make me check in again or if it will be possible to have the card of the b2b for the authorities to be able to go back immediately by ship.

 

Doesn't matter, B2B is a loose term that really has no official meeting, it just simply means that you are going on two cruise back to back.  You are doing a back to back and you have to understand that both cruises are treated totally and completely different in all respects.  

[flipflap78]

9 hours ago, dkjretired said:

 

Non importa, il B2B è un termine sciolto che in realtà non ha una riunione ufficiale, significa semplicemente che stai andando in crociera due volte. Stai facendo un back to back e devi capire che entrambe le crociere sono trattate in modo totalmente e completamente diverso sotto tutti gli aspetti.  

 

so I'm supposed to get off, queue up and reload?

[flipflap78]

10 hours ago, wrk2cruise said:

Don't worry this will all get sorted out onboard.  During the first cruise just pop in to guest relations at some point when it's not crowded and explain your situation.  If they don't already have it noted they will take care of it then.  Also discuss with your stateroom attendant early in the first cruise, they will tell you what you need to do and will assist with moving to your new cabin if required.

 

 

Thank you, it's that I would have preferred to handle everything from here because I don't get along very well with the language.  

[flipflap78]

14 hours ago, clarky213 said:

 

You can use your own address with the US Travel agents, one of them even has freephone numbers from most countries in Europe.

I have never had to give a US address when booking through my US TA.

 

Thanks clarky213 ! :-)

[dkjretired]

8 hours ago, flipflap78 said:

 

so I'm supposed to get off, queue up and reload?

 

No, just follow what others have told you, at your leisure go to customer service and they will tell you what to do. 

[cruisestitch]

flipflap, you should be able to find someone who speaks Italian at the Guest Relations desk -- maybe even more than one person,.  They will be able to explain everything to you.  If there is no Italian-speaking person at that desk, they will work to find someone on the staff who can meet with you whenever you have concerns or questions.

[wrk2cruise]

4 hours ago, cruisestitch said:

flipflap, you should be able to find someone who speaks Italian at the Guest Relations desk -- maybe even more than one person,.  They will be able to explain everything to you.  If there is no Italian-speaking person at that desk, they will work to find someone on the staff who can meet with you whenever you have concerns or questions.

I believe there is always an "International Host" aboard who is fluent in many languages.  If you wish to stay on the ship on the transition day you will be told to meet somewhere on the ship and then be escorted off the ship, through immigration and then back on the ship.  Process doesn't take long.

[flipflap78]

10 hours ago, wrk2cruise said:

I believe there is always an "International Host" aboard who is fluent in many languages.  If you wish to stay on the ship on the transition day you will be told to meet somewhere on the ship and then be escorted off the ship, through immigration and then back on the ship.  Process doesn't take long.

 

Perfect! 

Thank you very much to all of you for being so kind !!