ComPensation

[kazu]

1 hour ago, kazu said:

This is part of the OP’s original post copied and pasted here word for word.  No reference to children at all but to mechanical issues.

 

Sail,  A correction - The above is what I posted copied and pasted.

1 hour ago, sail7seas said:

Kazu you  confused several posts,  I    made  No mention of children anywhere in this thread.       Other posters did  but I did not

 

I made no mention of you referencing children.  I’m not the one who confused posts 😉 

[RuthC]

1 hour ago, sail7seas said:

Kazu you  confused several posts,  I    made  No mention of children anywhere in this thread.       Other posters did  but I did not

Kazu wasn't replying to you with that comment. She was replying to another poster who did comment about Club HAL. 

[RuthC]

Sorry, Jacqui. We were posting at the same time. 

[idiebabe]

20 hours ago, Copper10-8 said:

 

A bit younger future Captain Bart (center, as officer cadet) 

 

Thank you for sharing and, yes, a wee bit younger, Captain Bart!  😀

[Nang]

7 hours ago, What was that? said:

 T8 - I am most interested in your reference to the "Neptune suite disaster" which I have searched in vain for. Could you give me a link to the thread, or a summary of the issue, please?

The post is titled "Has this ever happened to you" 

 

[Nang]

7 hours ago, T8NCruise said:

Sorry, I don't have time to go search for it for you, but in a nutshell (and referenced in post #17) - passenger booked and paid for a Neptune Suite, which flooded, and they got moved to a lesser cabin for the duration of their cruise (I believe 12 days) with no offer of compensation or difference between cost.

There was compensation via OBC as a partial refund.

[Copper10-8]

11 hours ago, rchristie58 said:

My wife and I were on the Dec 14th cruise on Nieux Amsterdam that was cancelled. We were also booked on the following14 day cruise departing Dec 21st. The crew did a wonderful job under very trying circumstances. However they were unable to give information as to the following cruise because nobody knew whether it would sail or not. HAL was wonderful. Those who decided to stay were given free hotel and daily expenses. We chose to scrap the whole thing and head home. We were given ALL of our money back for both cruises. We were also given a FCC for the base fare of the cancelled cruise, which they allowed me to attach to a cruise we already had booked. They also covered our out of pocket expenses for airlines, etc. I have nothing but good things to say about HAL.  Good job.

 

Thanks for posting this! 

[What was that?]

8 hours ago, Nang said:

The post is titled "Has this ever happened to you"

Thanks, Nang. Sounds like a one-off situation, but one that could happen on any cruise - and thankfully only happens on very few cruises.

[IRL_Joanie]

16 hours ago, T8NCruise said:

 

A Freaking Men???

If you slam a door on your fingers - very ouchy, and I sympathise - no one's fault but yours.

 

Oh yeah it was very very ouchy:)  But heck, it allowed me to give the middle finger salute to the Captain:) It was also hilarious when we pointed out to the Canadian Nurse, who'd bandaged me, that the way it was wrapped and looked like a 'male' uh..er....how to say this and stay in family mode..........body part.....LOL  She was so embarrassed:)

 

Joanie

[What was that?]

It's the rare cloud that has no silver lining...

[IRL_Joanie]

19 hours ago, sail7seas said:

Joanie,  Nice to see you posting.  Hope you have been well.

 

 

Uh Yeah I definitely get it Sail!!

 

I am doing OK:) I'd love to be on a cruise instead of home but...... So while Roger is cruising I get a chance to have a StayCation:) I I LOVE having Grubhub and Doordash:)

 

Joanie

[zltm089]

All I can say is that I work hard for my money. Put a lot of effort in planning my holiday. If a cruise company can't deliver (for whatever reason), I would expect my money or part of my money back.

 

 

[Wehwalt]

It's not the same for everyone. There's a certain tone regarding those who ask for compensation (indeed, the very title) that I would question.

 

Having been on the recent Volendam Amazon explorer where the pilots ran the ship onto a sandbar, I did see a difference in opinion between those who had seen Boca de Valeria three times and been to Santarem five, and those who booked unexpectedly when the prices dropped to the floor and are seeing the Amazon for the only time in their lives. The compensation (or must I say ComPensation?) for that was $75 per person, into which was thrown the severe outages of internet that was paid for at full price, whether or not you had bought internet. For myself, I had been to the Amazon before, but those who had not and asked for more (or in one case I'm aware of, declined the $75 as a joke) do not deserve to be mocked.

 

"Wealthy people can afford to have their vacations ruined, no big deal! They just pick up and they go again."

Lois, "Malcolm in the Middle", "Water Park, Part 1"

Edited December 24, 2019 by Wehwalt

[msmayor]

I think it's more about realistic expectations for a cruise vacations vs. a land vacation.

 

If you choose to spend your hard-earned money on a cruise vacation then you need to go in with the expectation that if things happen - like a flooded room, internet problems, mechanical issues that cause missed ports - they are much more challenging to fix than if the same thing happens on land.

 

On land, there is a much larger population of repair services, spare parts, technicians, etc. who can fix things.  Issue with your hotel room?  There are usually many more things a property can provide to make your holiday better - including walking you to another property nearby.  On the ship, there is a finite number of options available to fix problems while at sea, and the traveler needs expect that options really ARE limited.

 

Would I be disappointed if my cruise didn't turn out as I'd imagined and planned?  I'm sure there would be a tinge of sadness that the holiday didn't meet my original expectations.  But my husband and I go more for the chance to find a comfortable deck chair with a good book and some adult beverages to just relax and reconnect.  The rest is all bonus.

 

[3rdGenCunarder]

2 hours ago, Wehwalt said:

It's not the same for everyone. There's a certain tone regarding those who ask for compensation (indeed, the very title) that I would question.

 

Having been on the recent Volendam Amazon explorer where the pilots ran the ship onto a sandbar, I did see a difference in opinion between those who had seen Boca de Valeria three times and been to Santarem five, and those who booked unexpectedly when the prices dropped to the floor and are seeing the Amazon for the only time in their lives. The compensation (or must I say ComPensation?) for that was $75 per person, into which was thrown the severe outages of internet that was paid for at full price, whether or not you had bought internet. For myself, I had been to the Amazon before, but those who had not and asked for more (or in one case I'm aware of, declined the $75 as a joke) do not deserve to be mocked.

 

"Wealthy people can afford to have their vacations ruined, no big deal! They just pick up and they go again."

Lois, "Malcolm in the Middle", "Water Park, Part 1"

 

You've been here long enough to know that Sail has problems with typing. It is not necessary to make an issue of the way she typed ComPensation. 

 

I have no problem with cruse lines offering compensation. I'm tired of hearing from the people whose FIRST question is "How much compensation am I getting?" Don't ask how the problem is going to be solved. Don't ask how long it's going to last. Just stamp their feet and say GIMME.

 

Compensation for losing internet? Internet is notoriously unreliable at sea. HAL should probably put a disclaimer somewhere. We had no internet for days on a Columbia River cruise. We were in a gorge, couldn't grab a signal. No compensation offered or asked for because they warned us up front. I've missed ports and not been compensated--I figured I was on a cruise and someone was cooking my meals and making my bed, so my life wasn't exactly over.  I have been lucky and had very few onboard problems on my cruises over the years. I have complained about problems on some cruises but I have NEVER demanded compensation. And no, I'm not wealthy. I'm just a grownup.

 

There's a lot of greed showing on CC lately. Someone got a great casino rate and wants to know how to get a free upgrade. Someone booked an inside and wants to know if upselling themselves to an OV will get them an upgrade to a verandah.  Someone was given a beverage package as part of a perk and wants to trade it for a shore excursion.  It's becoming a culture of gimme.

 

 

[Wehwalt]

13 minutes ago, 3rdGenCunarder said:

 

You've been here long enough to know that Sail has problems with typing. It is not necessary to make an issue of the way she typed ComPensation. 

 

Don't know the person. Nice conciliatory way to begin your post, btw. Merry Christmas.

Edited December 24, 2019 by Wehwalt

[VennDiagram]

3 hours ago, 3rdGenCunarder said:

There's a lot of greed showing on CC lately.

 

There is also a lot of dismissive attitude on CC that has been showing for a long time, usually from a small, regular group who can be counted on to dismiss any problem that THEY didn't suffer.

 

I get tired of people with the attitude "if it didn't happen to ME, it isn't worthy of anything",  sometimes  expressed as "any day on a cruise is better than a day on land" and "you need to learn to roll with the punches" and "if you had bothered to >insert whatever here< this wouldn't have happened".  I see plenty of those comments here.

 

[doublebzz]

4 minutes ago, VennDiagram said:

 

There is also a lot of dismissive attitude on CC that has been showing for a long time, usually from a small, regular group who can be counted on to dismiss any problem that THEY didn't suffer.

 

I get tired of people with the attitude "if it didn't happen to ME, it isn't worthy of anything",  sometimes  expressed as "any day on a cruise is better than a day on land" and "you need to learn to roll with the punches" and "if you had bothered to >insert whatever here< this wouldn't have happened".  I see plenty of those comments here.

 

Absolutely correct coupled with the ever-present cheerleaders who will defend HAL in any situation.

[awhcruiser]

13 minutes ago, VennDiagram said:

Bingo! 

There is also a lot of dismissive attitude on CC that has been showing for a long time, usually from a small, regular group who can be counted on to dismiss any problem that THEY didn't suffer.

 

I get tired of people with the attitude "if it didn't happen to ME, it isn't worthy of anything",  sometimes  expressed as "any day on a cruise is better than a day on land" and "you need to learn to roll with the punches" and "if you had bothered to >insert whatever here< this wouldn't have happened".  I see plenty of those comments here.

 

B

[sail7seas]

😉Thank you,   third Generation , for commenting about my issue with typing.  I know  my left hand has healed as much as it  is going to   and if typos  are  the worst   I suffer, oh well,   So b e it,   Who of us are perfect and absolutely error free?    Given a choice I prefer  to be the one making   the error rather than the person mocking an 'obvious mistake       Says more about  the one mocking than the  person who made the  error.  I shall write the following for the umpteenth time.  I try to correct my errors but    i t is exhausting  because I make so many.   Anyone who remains offended by my errors can put me on   their   ignore list and not have to be   disturbed  by my left hand 'typos. G asp ,  .   Or there is always the choice to sail  on past any  message or thread.  

 

 

 

Wishing all t  here  he best   of good health  and happiness in the  New  Year,

 

 

 

 

 

 

 

 

Edited December 28, 2019 by sail7seas

[sail7seas]

On 12/24/2019 at 8:56 AM, Wehwalt said:

 

Don't know the person. Nice conciliatory way to begin your post, btw. Merry Christmas.

 

 

 

Hmm,     Yah, okay     :  -)

Edited December 28, 2019 by sail7seas

[Wehwalt]

1 hour ago, sail7seas said:

 

 

 

Hmm,     Yah, okay     :  -)

I don't know you but your reply says sufficient about you. Later.

Edited December 28, 2019 by Wehwalt

[jimmy2x]

2 hours ago, sail7seas said:

😉Thank you,   third Generation , for commenting about my issue with typing.  I know  my left hand has healed as much as it  is going to   and if typos  are  the worst   I suffer, oh well,   So b e it,   Who of us are perfect and absolutely error free?    Given a choice I prefer  to be the one making   the error rather than the person mocking an 'obvious mistake       Says more about  the one mocking than the  person who made the  error.  I shall write the following for the umpteenth time.  I try to correct my errors but    i t is exhausting  because I make so many.   Anyone who remains offended by my errors can put me on   their   ignore list and not have to be   disturbed  by my left hand 'typos. G asp ,  .   Or there is always the choice to sail  on past any  message or thread.  

 

 

 

Wishing all t  here  he best   of good health  and happiness in the  New  Year,

 

 

 

 

 

 

 

 

Sail, just wanted you to know that I appreciate the invaluable information I’ve gotten from you over the years. As I recall, we both migrated to CC about the same time when another board shut down. As a newbie, I knew very little except that I was looking forward to being back at sea. You and a few other long time HAL cruisers never failed to help. 

[Wehwalt]

I just want to expand on what I said. From my point of view, someone came in aggressively and did not assume good faith on my part, without any cause, to gain a rhetorical advantage.  In other words, going after someone else personally to make a point on a comment board. Such things are regrettable, and today, with the increasing prevalence of cell phone cameras, tend to backfire. I now return you to your previously scheduled thread.

Edited December 28, 2019 by Wehwalt

[Hlitner]

I see several sides to this issue.  I agree with the general theme of the OP's that folks are often seeking compensation when it is not appropriate.  A good example is expecting a cruise line to give out OBCs because of bad weather or because the "flu" is going around the ship.  That is nutz.  And there is no reason to expect compensation for a missed port (if the miss was for circumstances beyond the control of the cruise line) other then a refund of related port charges/fees (this is now the rule after a class action settlement in Florida).

 

But there are also times I think customers should be given substantial compensation.  One of my favorite examples is a cruise that is cancelled because the cruise line decides to charter the ship (after having excepted bookings for the scheduled cruise) or bumps many passengers because the cruise line decides to contract with a large group.  In those cases I believe cruisers should receive a hefty settlement, perhaps double the price of the booking plus any expenses (such as for previously booked flights).  In fact, I would like to see the cruise industry voluntarily agree to a "Passenger Bill of Rights" which delineates the right of the passenger.  Many may think this is nutz, but they should take the time to read all the fine print in the passenger contract which gives the cruise line every right under the stars/sun and few rights to the passenger.  

 

One of my pet negative peeves about HAL are their so-called "dark nights" that sometimes happen on longer cruises.  They are called dark nights because the main theater remains dark (unused) and there is little to no other entertainment on the ship (they will usually offer some kind of movie).  When I book a cruise I do not expect to be paying for "dark nights."  I expect reasonable entertainment every night of a cruise....and in my world seeing an old movie is not reasonable.  I do not expect "dark nights" any more then I expect a "dark night" in the MDR if a cruise line decides, "we have served enough meals so there will be no dinner tonight!"   On one such "dark night" which happened on the Prinsendam (our favorite HAL vessel) I mentioned to the CD that HAL should reimburse part of the daily per-diem charge on days when there was no entertainment.  The CD tactfully agreed and told us that his attempts to have more "Guest Entertainers" on the cruise were rebuffed by corporate.   They actually ran out of entertainers and contractual obligations limited the CD's ability to over schedule the entertainers who were onboard.

 

When HAL started their "EXP" cruises they did make it clear that there was going to be very limited entertainment on those cruises (mostly on the Maasdam).  This was fine since it was disclosed and folks could make their own decision if they wanted to book that kind of cruise.  But when there is inadequate entertainment on a normal cruise there should be compensation because this is something under the control of the cruise line and happens because of a deliberate decision.

 

Hank