indiana123 Posted August 22, 2023 #49126 Share Posted August 22, 2023 2 hours ago, Megabear2 said: Sorry, to avoid spoiling your equilibrium stay away from the Super Organised thread! I may not having dining anxiety but I certainly now have losing it with P&O disorganisation and p...up in a brewery anger. Oh no. Now I just have to go and look!!!! Your fault MB. And I bet Presto2 has as well🤣 1 Link to comment Share on other sites More sharing options...
Rare Megabear2 Posted August 22, 2023 #49127 Share Posted August 22, 2023 2 minutes ago, indiana123 said: Oh no. Now I just have to go and look!!!! Your fault MB. And I bet Presto2 has as well🤣 NO, you really, really don't want to. Link to comment Share on other sites More sharing options...
Rare Presto2 Posted August 22, 2023 #49128 Share Posted August 22, 2023 44 minutes ago, grapau27 said: Wow that is lovely. Best wishes to you both. Have a lovely day ! 1 Link to comment Share on other sites More sharing options...
Rare Presto2 Posted August 22, 2023 #49129 Share Posted August 22, 2023 (edited) 44 minutes ago, Megabear2 said: NO, you really, really don't want to. I haven't.. I need to chill .... 3 Little Birds on my doorstep singing sweet songs .. la la la la la. Now channelling another Bob Edited August 22, 2023 by Presto2 2 4 Link to comment Share on other sites More sharing options...
kalos Posted August 22, 2023 #49130 Share Posted August 22, 2023 To Graham and Pauline , hope you have many more ! 😀😀😀 7 1 Link to comment Share on other sites More sharing options...
Rare DamianG Posted August 22, 2023 #49131 Share Posted August 22, 2023 On 8/21/2023 at 11:56 AM, Megabear2 said: If you've got the will to live send the details of it all to this email. Emphasise you want a reply from the Executive Office not it pushed back to "normal" customer service who have to date given yourself and others three different versions - I will do the same. Executive.Correspondence@carnivalukgroup.com Hi MB I intend to write to P&O about some of our experiences on Arvia last 2 weeks. I've never written a letter or email of complaint to P&O previously so would you suggest this email address for that purpose? Thanks Damian Link to comment Share on other sites More sharing options...
Caullkhead Posted August 22, 2023 #49132 Share Posted August 22, 2023 Happy Anniversary Graham & Pauline ❤️ 1 Link to comment Share on other sites More sharing options...
brian1 Posted August 22, 2023 #49133 Share Posted August 22, 2023 7 minutes ago, Caullkhead said: Happy Anniversary Graham & Pauline ❤️ +1 1 1 Link to comment Share on other sites More sharing options...
Josy1953 Posted August 22, 2023 #49134 Share Posted August 22, 2023 32 minutes ago, DamianG said: Hi MB I intend to write to P&O about some of our experiences on Arvia last 2 weeks. I've never written a letter or email of complaint to P&O previously so would you suggest this email address for that purpose? Thanks Damian Hi Damian When I needed to complain about an issue that we had on Oceana a few years ago I was getting nowhere with customer services so I sent a email to Paul Ludlow and it was very quickly dealt with. I am not sure who is in charge at the moment but you should be able to find out on the Web site. 2 Link to comment Share on other sites More sharing options...
Adawn47 Posted August 22, 2023 #49135 Share Posted August 22, 2023 2 hours ago, grapau27 said: It is our 42nd wedding anniversary today Congratulations Graham and Pauline. Happy anniversary💐🥂 Avril 1 Link to comment Share on other sites More sharing options...
SeaJane Posted August 22, 2023 #49136 Share Posted August 22, 2023 53 minutes ago, DamianG said: Hi MB I intend to write to P&O about some of our experiences on Arvia last 2 weeks. I've never written a letter or email of complaint to P&O previously so would you suggest this email address for that purpose? Thanks Damian We used that address for issues from our recent Ventura cruise. We got a proper response and follow up telephone call within 28 days. 1 Link to comment Share on other sites More sharing options...
Rare Presto2 Posted August 22, 2023 #49137 Share Posted August 22, 2023 2 hours ago, Megabear2 said: Usually sails around 5.30 to 6.00pm. The minibuses are travelling in convoy nowadays. Depending on traffic 40 minutes to an hour. Saturday's are usually not held up too much by local traffic. One point - as PE you will alight the plane first as do we. Therefore you'll be on the first couple of minibuses but due to the convoy don't be surprised if you and I end up at the back of the queue to check in at the shed. Make sure you have your phone handy, you should be able to do the log in to app bit from outside. That's made us laugh. We thought we were sailing in a Sunday !! Glad you said ... Link to comment Share on other sites More sharing options...
Beckett Posted August 22, 2023 #49138 Share Posted August 22, 2023 2 hours ago, grapau27 said: I hope I have got it right @Dermotsgirl Happy anniversary. It is our 42nd wedding anniversary today and I believe yours too. Wishing you and Pauline a happy anniversary today Graham. I hope you're both having a very happy day. Best wishes. Jane xx 1 Link to comment Share on other sites More sharing options...
grapau27 Posted August 22, 2023 #49139 Share Posted August 22, 2023 2 hours ago, yorkshirephil said: Happy anniversary Graham and Pauline and Dermotsgirl and assume Dermot? plus anyone else having an anniversary. 2 hours ago, Dermotsgirl said: Happy anniversary to you and Pauline. you are almost right, it was our 42nd anniversary last Tuesday This was the sight that greeted us when we returned to our cabin that night 2 hours ago, Peanut006 said: Happy Anniversary Graham and Pauline. Hope you are going out somewhere nice to celebrate Michelle 2 hours ago, purplesea said: Happy Anniversary to Pauline and Graham, hope you are having a lovely day. 1 hour ago, Presto2 said: Best wishes to you both. Have a lovely day ! 1 hour ago, kalos said: To Graham and Pauline , hope you have many more ! 😀😀😀 1 hour ago, Caullkhead said: Happy Anniversary Graham & Pauline ❤️ 56 minutes ago, brian1 said: +1 17 minutes ago, Adawn47 said: Congratulations Graham and Pauline. Happy anniversary💐🥂 Avril Thank you everyone for your nice anniversary messages. 10 Link to comment Share on other sites More sharing options...
grapau27 Posted August 22, 2023 #49140 Share Posted August 22, 2023 1 minute ago, Beckett said: Wishing you and Pauline a happy anniversary today Graham. I hope you're both having a very happy day. Best wishes. Jane xx Thank you Jane. 1 Link to comment Share on other sites More sharing options...
Angel57 Posted August 22, 2023 #49141 Share Posted August 22, 2023 Happy Anniversary @grapau27 . I hope the sun is shining for you both. Gill x 1 1 Link to comment Share on other sites More sharing options...
Rare Megabear2 Posted August 22, 2023 #49142 Share Posted August 22, 2023 1 hour ago, DamianG said: Hi MB I intend to write to P&O about some of our experiences on Arvia last 2 weeks. I've never written a letter or email of complaint to P&O previously so would you suggest this email address for that purpose? Thanks Damian Yes Damian, they do at least read emails to this address! You should get an acknowledgement in a couple of days saying 28 days to investigate. My experience day 27 they will call you to discuss. The ladies and gents there are very helpful and more to the point trained in customer relations. 2 Link to comment Share on other sites More sharing options...
Rare DamianG Posted August 22, 2023 #49143 Share Posted August 22, 2023 5 minutes ago, Megabear2 said: Yes Damian, they do at least read emails to this address! You should get an acknowledgement in a couple of days saying 28 days to investigate. My experience day 27 they will call you to discuss. The ladies and gents there are very helpful and more to the point trained in customer relations. Thank you and the same to @SeaJane @Josy1953 24 P&O cruises and the first time I've felt the need for sending in a formal complaint. 2 Link to comment Share on other sites More sharing options...
bobstheboy Posted August 22, 2023 #49144 Share Posted August 22, 2023 Happy Anniversary to whoever has or has had one recently. My IT skills are very poor so no fancy pictures ! 3 Link to comment Share on other sites More sharing options...
Rare DamianG Posted August 22, 2023 #49145 Share Posted August 22, 2023 Belated Happy Anniversary @grapau27 hope you're having a lovely day. 1 1 Link to comment Share on other sites More sharing options...
grapau27 Posted August 22, 2023 #49146 Share Posted August 22, 2023 8 Link to comment Share on other sites More sharing options...
Rare Megabear2 Posted August 22, 2023 #49147 Share Posted August 22, 2023 41 minutes ago, DamianG said: Thank you and the same to @SeaJane @Josy1953 24 P&O cruises and the first time I've felt the need for sending in a formal complaint. That's very sad, however of they aren't told what's upsetting people they can't put it right so you are doing the right thing. That email is Paul Ludlow's office as suggested. 5 1 Link to comment Share on other sites More sharing options...
Josy1953 Posted August 22, 2023 #49148 Share Posted August 22, 2023 Happy Aniversary Graham & Pauline, I hope that you have had a lovely day. 2 1 Link to comment Share on other sites More sharing options...
Son of Anarchy Posted August 22, 2023 #49149 Share Posted August 22, 2023 2 hours ago, DamianG said: Hi MB I intend to write to P&O about some of our experiences on Arvia last 2 weeks. I've never written a letter or email of complaint to P&O previously so would you suggest this email address for that purpose? Thanks Damian I used that address to complain regarding the wrong amount of FCC being applied to a booking as I just couldn't resolved promptly with the call centre. Sorted in less than two weeks. A few months later, I raised a complaint regarding incidents on Arvia. Sent it to the usual customer service email address, although I did BCC it to the Executive correspondence just in case. Took them the 28 days (after taking 3 bank holidays into account) to get back to me with a satisfactory outcome. Was dealt with by someone at the following email address: arvia.guestsupport@carnivalukgroup.com. 1 2 Link to comment Share on other sites More sharing options...
grapau27 Posted August 22, 2023 #49150 Share Posted August 22, 2023 1 hour ago, Angel57 said: Happy Anniversary @grapau27 . I hope the sun is shining for you both. Gill x Thank you Gill. Pauline has been at work today so we will celebrate together tomorrow. Graham x 3 Link to comment Share on other sites More sharing options...
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