arsenic74 Posted June 10, 2020 #776 Share Posted June 10, 2020 I'm at just over 60 days and still waiting for about 3/4 of my refund. I guess this is the new normal 🙂 Link to comment Share on other sites More sharing options...
shemp2000 Posted June 10, 2020 #777 Share Posted June 10, 2020 got mine for May 27 cruise Link to comment Share on other sites More sharing options...
Monthend Posted June 11, 2020 #778 Share Posted June 11, 2020 12 hours ago, LorraineP said: 60 days & waiting. 90 days and waiting Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted June 11, 2020 #779 Share Posted June 11, 2020 12 hours ago, mac_tlc said: Today is 90 days since my 3/22 Anthem was cancelled. Still waiting for taxes/fees refund. Also waiting for other FCCs, but nowhere near that long........yet. mac_tlc So sad Link to comment Share on other sites More sharing options...
Spurschick Posted June 11, 2020 #780 Share Posted June 11, 2020 3 hours ago, shemp2000 said: got mine for May 27 cruise And yet we still wait for our May 22nd cruise. glad you received but would be nice if they could do in sail date order! Link to comment Share on other sites More sharing options...
Longstockingpippi1 Posted June 11, 2020 #781 Share Posted June 11, 2020 I called the other day to ask of my FCC ,,,mind you every time I call I get a different answer. This time I was told they are having a hard time issuing the FCC emails but I do have FCC issued. I was given the two FCC confirmation numbers. Guess I should apply them to a cruise to insure they are really valid. At this point everything they tell me is suspect. Just wanna use the FCC and be done with it..... Link to comment Share on other sites More sharing options...
Longstockingpippi1 Posted June 11, 2020 #782 Share Posted June 11, 2020 On 6/7/2020 at 12:16 PM, PhillyFan33579 said: I didn’t read thru all 31 pages so I apologize in advance if this has been addressed already. Is everyone who is getting refunds to their credit cards getting multiple credits? For example, I just received a refund the other day for a cancelled cruise on Symphony. The refund consisted of 12 different credits to my credit card. Yes multiple credits here, my “office “ is stacked with credit card statements so I can keep track of all the credits for my travel related purchases 😐😐 Link to comment Share on other sites More sharing options...
LorraineP Posted June 12, 2020 #783 Share Posted June 12, 2020 Received my refund today for my 5/24 cruise which I cancelled 4/16, almost 2 months. Link to comment Share on other sites More sharing options...
stompy Posted June 12, 2020 #784 Share Posted June 12, 2020 Well I just got re-charged the taxes and port fees that got refunded last month. I had them down as possible duplicate refunds but it is still never fun getting a $350 bill you weren't expecting. My other two cruises will probably hit me up for $900 tomorrow since those fees were originally credited the day after. Gotta love RC accounting... Link to comment Share on other sites More sharing options...
jlm41 Posted June 12, 2020 #785 Share Posted June 12, 2020 We have received full refund for our June 7th Oasis cruise out of NJ. I had requested full refund when the cruise was cancelled by Royal on April 16th. It took 55 days for the refund. I think my refund was issued when I called them last week. If you are waiting for the refund then I suggest to call them. Link to comment Share on other sites More sharing options...
bdrcole Posted June 12, 2020 #786 Share Posted June 12, 2020 On 6/6/2020 at 11:54 AM, bdrcole said: We were booked (2 reservations) on the Symphony's April 25th sailing. I requested a refund on March 25th and received 11 transactions back on my credit card on May 10th. After all the refund transactions I was still missing either $126.01 or $326.01 from the cruise fare as well as the $'s for our prepaid internet package. The reason for the $200.00 difference is we had to move our original cruise and there was a change fee of $200.00. I did not know if the change fee was refundable. Today I took a deep breath and called to inquire about the remaining refund. I prepared myself to be on hold for an hour or so waiting to talk to an agent. My call went right through and I was immediately connected to an agent (Jackie). I explained everything to Jackie and she said she would need to put me on hold as she did not know if the reservation change fee was eligible for a refund and she wanted to confirm the amount(s) that I was already refunded. She confirmed that the amounts that I received matched and she was waiting for her support team to confirm if the change fee was refundable. It took an hour with Jackie (who keep me informed as I was put on hold numerous times) and she confirmed that was I was owed a refund of $326.01 + the prepaid internet package. She issued a manual refund for the total amount while I was talking with her. She said I should expect the refund in 7 to 10 days. I believe we are near the end of the refund sage. All the best to you who are still waiting. My final refund was received today. The manual refund took 5 days to be posted back to my credit card. It took 77 days and one phone call to receive our total refund (12 credit card transactions). Link to comment Share on other sites More sharing options...
LorraineP Posted June 12, 2020 #787 Share Posted June 12, 2020 1 hour ago, stompy said: Well I just got re-charged the taxes and port fees that got refunded last month. I had them down as possible duplicate refunds but it is still never fun getting a $350 bill you weren't expecting. My other two cruises will probably hit me up for $900 tomorrow since those fees were originally credited the day after. Gotta love RC accounting... Confused. Then did they originally give you more then what you were supposed to get. Link to comment Share on other sites More sharing options...
Bestbubba Posted June 12, 2020 #788 Share Posted June 12, 2020 Waiting for refundable deposits on a November b2b. Cancelled 9th April, 63 days, zilch so far. Link to comment Share on other sites More sharing options...
bigrednole Posted June 12, 2020 #789 Share Posted June 12, 2020 Still waiting on our drink package refund. I have no clue how they can't just move it to the other booking. However, of the $999, I got $35 of it so far. Link to comment Share on other sites More sharing options...
TeDaKi Posted June 17, 2020 #790 Share Posted June 17, 2020 Today I received full refund for a 17th May cruise (Allure OTS), which was cancelled on 16th April. - 16th Apr: Cancellation notification - 17th Apr: Requested refund online - 17th May: Original cruise departure date - 17th Jun: Full refund received from TA. Link to comment Share on other sites More sharing options...
NancyIL Posted June 17, 2020 #791 Share Posted June 17, 2020 Today we received a credit to our Visa of our $900 deposit plus an unspecified $78.42 - for our May 2 cruise cancelled March 24. RCI still owes us $1,141.30. I don't know why RCI has such trouble refunding the cruises that were cancelled months ago. Link to comment Share on other sites More sharing options...
pineapple666 Posted June 19, 2020 #792 Share Posted June 19, 2020 Finally got all refunds back after 90+ days waiting. For anyone who’s still waiting for their March cruise refunds, I suggest to call RCL which seems to accelerate the process in my case. I got my refunds in 3 transactions, and the money would show up in 1-2 weeks after calling them (called them 3 times starting the beginning of May), no exclusions. Link to comment Share on other sites More sharing options...
nelblu Posted June 19, 2020 #793 Share Posted June 19, 2020 Just got my final credits today for my tours and taxes & fees for my cancelled Harmony April 12 sail. It came in 7 separate amounts. Link to comment Share on other sites More sharing options...
Rare island lady Posted June 19, 2020 #794 Share Posted June 19, 2020 Cancelled Alaska cruise, got my taxes/fees plus prepaid grats for two guests on one reservation today (all at one time), plus fare refund...but the fare was for just ONE person. Huh?? Anyone have refund come in on two person reservation... but only received refund for one? Link to comment Share on other sites More sharing options...
Trevoli Posted June 19, 2020 #795 Share Posted June 19, 2020 As of 19 June, nothing yet. Got FCC for cancelled 17 May departure, but it has wrong 'sail by' date on it. My agent is trying to get that resolved. We'd been told that if we opted for the 125% FCC, we'd have to book by 31 Dec 2021, and sail by April 2022. The FCC has a 'sail by' date of 31 Dec 2021. I'm hoping we DO sail by then, but who knows? Not likely to do so until I get a vaccine, and if that's rolled out like the testing was rolled out, we're screwed, and not in a good way. Waiting for credit for port taxes/fees, The Key, and gratuities, will be ~$600 each. Obviously not $thousands like others, but just want to be shut of this whole thing. What's interesting is that you will be CHARGED IMMEDIATELY if you book a sailing, but it takes up to 90 days for a refund? Should be illegal. 1 Link to comment Share on other sites More sharing options...
ALWAYS CRUZIN Posted June 19, 2020 #796 Share Posted June 19, 2020 I just had a rude awakening. The Cruise I have booked was paid for with my FCC. The FCC was what I paid for the cancelled cruise. I took it as credit instead of a refund. Big mistake. I feel like cancelling this one. The price went down $150.00 The TA called and basically. You loose. They will do nothing. Link to comment Share on other sites More sharing options...
OnTheJourney Posted June 19, 2020 #797 Share Posted June 19, 2020 (edited) I'm confused. So you had a cruise that was canceled, for which I assume you received FCC. Then, you either rescheduled the canceled cruise or booked something different and your FCC was applied towards that purchase. Is that right? You wanted a cash refund instead of using the FCC towards this cruise. I can't speak to the option of converting it into cash, but If you didn't authorize using the credit towards this cruise and didn't want to use it yet, why can't it be changed around? A similar sort of situation happened to me with Viking. We have vouchers to use towards any future trip (essentially the same as FCC). Awhile after I booked an additional cruise, the voucher was applied to that cruise without my knowledge or permission. I was not happy since the cruise in question did not even use 1/4 of the total voucher amount but I suppose the balance of it would have been considered gone since you can only use it on one trip. After saying that I didn't want it done this way, the Viking agent was able to undo it and reinstate the voucher. Given the rather liberal policies that most cruise lines have issued due to COVID-19 cancellations, I'd think RCCL should be willing to work with you on this one. Edited June 19, 2020 by OnTheJourney Link to comment Share on other sites More sharing options...
KelJ Posted July 18, 2020 #798 Share Posted July 18, 2020 On 5/7/2020 at 10:15 AM, KelJ said: We received this same email last night regarding our April 12th Anthem TA that was canceled by Royal, as the followup to the apology letter. This morning, nine credits appeared on our B of A Visa account. The total amount reflects everything (cruise fare, air to sea, gratuities, taxes, insurance, and cruise planner purchases) but for $100. Hopefully the other $100 will show up soon. I guess I'll go order the $39 DBP now for our upcoming December cruise. I wasn't going to give them any more money while they still owed us money. Thankfully it's still on sale. The final $100 credit finally showed up today for our 4-12-20 cruise canceled by Royal. The credit for everything, other than this $100, came in on 5-7-20. Link to comment Share on other sites More sharing options...
PigsCanFly Posted July 18, 2020 #799 Share Posted July 18, 2020 We just received our 6th ( and final) refund last night. It was for the August Oasis cruise that was cancelled on June 24th. Now we await December 2020 & Jan '21 & Mar '21 on RCL. also Feb '21 on HAL. Time will tell... Link to comment Share on other sites More sharing options...
prayfordaylight Posted July 18, 2020 #800 Share Posted July 18, 2020 9 hours ago, KelJ said: The final $100 credit finally showed up today for our 4-12-20 cruise canceled by Royal. The credit for everything, other than this $100, came in on 5-7-20. Good to know there’s a light at the end of the tunnel. We’ve been in a very similar situation - supposed to cruise May 11th, cruise cancelled by Royal on March 24th and got our refund (except $100) on May 13th. Been trying to get the $100 back ever since and last I was told, Royal has basically lost our refund and they had to create a manual replacement refund request. Link to comment Share on other sites More sharing options...
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