Rare LMaxwell Posted July 18, 2022 #5126 Share Posted July 18, 2022 While modifying my communication preferences in Captains Club website I noticed Azamara was on there with my same CC #. Strange, Azamara I thought is no longer under the corporate umbrella? Link to comment Share on other sites More sharing options...
capecodmercury Posted July 18, 2022 #5127 Share Posted July 18, 2022 53 minutes ago, Ipeeinthepools said: Good luck with the 800 number. I call it last month to link accounts and I was on hold for 45 minutes before I talked with anyone. The first agent said she needed to transfer me to another department but all she did was put me back in the original line. After another 45 minutes the second agent who also wanted to transfer me. I convinced her to stay on the line until we got another agent and she agreed. After waiting another 30 minutes, I never actually talked to another department, she took my information and said it was done but might take a couple days. After a month it's still not done and calling the 800 number again doesn't give me much hope. Good Luck This happened to me the first time I called. I waited 90 minutes and when I got through I was told I was on wrong line and got shunted back to hold (where I got disconnected 10 minutes later). It was suggested to me that I call the 1 800 Captain’s Club number (1 800 760-0654) and not hit any of the prompts they give you. This is what worked. Also, call during hours where the Captain’s Club reps are working.. Still waited 75 minutes or so, but finally got someone who could help. Link to comment Share on other sites More sharing options...
Rare Tom-n-Cheryl Posted July 18, 2022 #5128 Share Posted July 18, 2022 Was their customer service (1-800) better pre-covid? Tom Link to comment Share on other sites More sharing options...
Luvcrusn Posted July 18, 2022 #5129 Share Posted July 18, 2022 1 hour ago, Tom-n-Cheryl said: Was their customer service (1-800) better pre-covid? Tom YES!!! 1 1 Link to comment Share on other sites More sharing options...
Rare Beamafar Posted July 18, 2022 #5130 Share Posted July 18, 2022 8 hours ago, LMaxwell said: While modifying my communication preferences in Captains Club website I noticed Azamara was on there with my same CC #. Strange, Azamara I thought is no longer under the corporate umbrella? They haven’t yet ‘uncoupled’. We booked our first Az cruise recently and were assigned our X points when we signed up for the loyalty club. Plus, I’ve received points on my Azamara account from these Power-up points. I’ve read that it’ll be at least November before Az finally breaks from the RCCL set-up. They’re still using their booking system. 1 Link to comment Share on other sites More sharing options...
poffles Posted July 18, 2022 #5131 Share Posted July 18, 2022 (edited) Like some others, I did not get the point for the June Caribbean quiz either and it's far enough past the 14th to figure it's unlikely to show up. This is the first time I've not received an expected point. A travel friend who also did this quiz at the same time also DID NOT get this point yet. Hopefully just a one off and the July Mexico quiz point shows up in August. I don't have it in me to call about one missing point; if I was closer to a next tier I would but for now I will see what happens in August. Edited July 18, 2022 by poffles Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted July 18, 2022 #5132 Share Posted July 18, 2022 We got the points for the June quiz. Don't know when it showed up but I think it might have been today. 1 Link to comment Share on other sites More sharing options...
kpark895 Posted July 18, 2022 #5133 Share Posted July 18, 2022 (edited) 5 hours ago, poffles said: Like some others, I did not get the point for the June Caribbean quiz either and it's far enough past the 14th to figure it's unlikely to show up. This is the first time I've not received an expected point. A travel friend who also did this quiz at the same time also DID NOT get this point yet. Hopefully just a one off and the July Mexico quiz point shows up in August. I don't have it in me to call about one missing point; if I was closer to a next tier I would but for now I will see what happens in August. I haven't gotten that point either, nor my points for my cruise that ended July 3rd. I've tried calling a few times, and I actually got someone who said it takes 30 days, as I was looking at the Celebrity page that said 10 days. But every time I did get a live voice, they said they would have to connect me with someone actually from the Captain's Club, at which point they then just put me back in the original hold line I had been on before I spoke with them. Guess if I call at 5AM I might have a chance. Edited July 18, 2022 by kpark895 1 Link to comment Share on other sites More sharing options...
jcbnuge Posted July 19, 2022 #5134 Share Posted July 19, 2022 I never received the point for the June Caribbean quiz either. I know I have missed others. I did call once when I didn’t receive 5 Pts for booking shoe excursions. I did call on that one and received them after about 3 weeks Link to comment Share on other sites More sharing options...
snichols23 Posted July 19, 2022 #5135 Share Posted July 19, 2022 From website FAQs: Captain's Club Rewards Program | Celebrity Cruises Club points can take up to 14 days to post to your account. If after 14 days, you still do not see your club points, call the Captain’s Club at 1-844-418-6824. For United Kingdom, please call: 0844 481 7505* For Republic of Ireland, please call: 1800 932 662* *Calls cost 7p per minute plus your network access charge. Link to comment Share on other sites More sharing options...
Sunny Pearl Posted July 19, 2022 #5136 Share Posted July 19, 2022 I didn't get my one point for June either. First time Power Points didn't get added. I'm not close to the next level, but I played the game, took the quiz, and I want my point. I'm with most of you, I'm not going to invest an hour or more of phone time. But come on Celebrity, we Captains Club Members have been the group sailing over the last year and helping to keep them afloat. -Sunny Link to comment Share on other sites More sharing options...
Sunny Pearl Posted July 19, 2022 #5137 Share Posted July 19, 2022 5 hours ago, kpark895 said: I haven't gotten that point either, nor my points for my cruise that ended July 3rd. I've tried calling a few times, and I actually got someone who said it takes 30 days, as I was looking at the Celebrity page that said 10 days. But every time I did get a live voice, they said they would have to connect me with someone actually from the Captain's Club, at which point they then just put me back in the original hold line I had been on before I spoke with them. Guess if I call at 5AM I might have a chance. I feel your frustration. I hope all your points show upIt looks like you're booked for that Canada/New England cruise.Im doing it next year!! I hope it's amazing. -Sunny Link to comment Share on other sites More sharing options...
kpark895 Posted July 19, 2022 #5138 Share Posted July 19, 2022 6 hours ago, Sunny Pearl said: I feel your frustration. I hope all your points show upIt looks like you're booked for that Canada/New England cruise.Im doing it next year!! I hope it's amazing. -Sunny Thanks. Yes, going this September to the northern Maine coast/Canada. I really like the Summit and look forward to two more cruises I have scheduled on her. Link to comment Share on other sites More sharing options...
wrk2cruise Posted July 19, 2022 #5139 Share Posted July 19, 2022 (edited) Celebrity doesn't seem to be able to do proper accounting and award earned points correctly. I wonder how much this is impacting their customer service capacity? If they just discontinue PUP, maybe it would reduce the hold times on the customer service lines. Let's go back to earning CC points the old way, by taking a cruise! I understood doing this during the pandemic but now the entire fleet is back in service. All this program is doing is helping them devalue the program. Edited July 19, 2022 by wrk2cruise 4 Link to comment Share on other sites More sharing options...
davekathy Posted July 19, 2022 #5140 Share Posted July 19, 2022 19 hours ago, kpark895 said: I haven't gotten that point either, nor my points for my cruise that ended July 3rd. I've tried calling a few times, and I actually got someone who said it takes 30 days, as I was looking at the Celebrity page that said 10 days. But every time I did get a live voice, they said they would have to connect me with someone actually from the Captain's Club, at which point they then just put me back in the original hold line I had been on before I spoke with them. Guess if I call at 5AM I might have a chance. Are you calling 1-800-760-0654? I always get a CC rep and the wait time is short. Link to comment Share on other sites More sharing options...
Ipeeinthepools Posted July 19, 2022 #5141 Share Posted July 19, 2022 1 hour ago, davekathy said: Are you calling 1-800-760-0654? I always get a CC rep and the wait time is short. Yep, that's the number I called and the wait times were 45 minutes (twice after I was forwarded back the beginning of the line by the first agent). 1 Link to comment Share on other sites More sharing options...
Rare DCPIV Posted July 19, 2022 #5142 Share Posted July 19, 2022 8 hours ago, wrk2cruise said: Let's go back to earning CC points the old way, by taking a cruise! I understood doing this during the pandemic but now the entire fleet is back in service. All this program is doing is helping them devalue the program. I could not agree more. It was an interesting way to keep cruisers engaged and (to an extent) excited during the shutdown and year-long restart, but it's now outliving its utility. Considering the lack of points up for grabs over the last several weeks, I'd say Celebrity agrees. 1 Link to comment Share on other sites More sharing options...
davekathy Posted July 20, 2022 #5143 Share Posted July 20, 2022 4 hours ago, Ipeeinthepools said: Yep, that's the number I called and the wait times were 45 minutes (twice after I was forwarded back the beginning of the line by the first agent). I called the CC number and waited on hold shorter than it took to listen to all the front end garbage. That was this morning, 7:00 AM, MST. Link to comment Share on other sites More sharing options...
Sunny Pearl Posted July 20, 2022 #5144 Share Posted July 20, 2022 12 hours ago, kpark895 said: Thanks. Yes, going this September to the northern Maine coast/Canada. I really like the Summit and look forward to two more cruises I have scheduled on her. Nice to hear that you like Summit. I've been on Edge twice and Equinox.The Edge class is unbelievable. Sometimes those older ships have a lot of charm. I'm sure it's going to be great. -Sunny Link to comment Share on other sites More sharing options...
Ipeeinthepools Posted July 20, 2022 #5145 Share Posted July 20, 2022 14 minutes ago, davekathy said: I called the CC number and waited on hold shorter than it took to listen to all the front end garbage. That was this morning, 7:00 AM, MST. Sounds like you have the lucky touch. Maybe you should consider buying a Mega Millions ticket. 1 Link to comment Share on other sites More sharing options...
davekathy Posted July 20, 2022 #5146 Share Posted July 20, 2022 14 minutes ago, Ipeeinthepools said: Sounds like you have the lucky touch. Maybe you should consider buying a Mega Millions ticket. Every dog has it's day. 1 Link to comment Share on other sites More sharing options...
capecodmercury Posted July 21, 2022 #5147 Share Posted July 21, 2022 Getting back to a previous discussion, I do suspect the PUP program will be quietly phased out, or at least drastically curtailed, now that the ships are sailing near full capacity. The program was useful to keep interest high during the shutdown, but now, I expect to see the quizzes less frequently and the seminars only for special events (like to show off a new ship or brand new itineraries). Unfortunately the abundance of point is probably coming to an end. 1 Link to comment Share on other sites More sharing options...
Rare abbydancer2003 Posted July 21, 2022 #5148 Share Posted July 21, 2022 9 minutes ago, capecodmercury said: Getting back to a previous discussion, I do suspect the PUP program will be quietly phased out, or at least drastically curtailed, now that the ships are sailing near full capacity. The program was useful to keep interest high during the shutdown, but now, I expect to see the quizzes less frequently and the seminars only for special events (like to show off a new ship or brand new itineraries). Unfortunately the abundance of point is probably coming to an end. You're probably right. They did get me to Elite Plus two cruises earlier than otherwise, so they were a good thing while they lasted. As were the double point cruises (I had 4 two of which X cancelled). 3 Link to comment Share on other sites More sharing options...
Rare Stockjock Posted July 21, 2022 #5149 Share Posted July 21, 2022 4 hours ago, capecodmercury said: Getting back to a previous discussion, I do suspect the PUP program will be quietly phased out, or at least drastically curtailed, now that the ships are sailing near full capacity. The program was useful to keep interest high during the shutdown, but now, I expect to see the quizzes less frequently and the seminars only for special events (like to show off a new ship or brand new itineraries). Unfortunately the abundance of point is probably coming to an end. Maybe, but I think it generates interest in Celebrity and fosters brand loyalty. They really don't have much downside if they continue to to webinars, quizzes and such and award points. 2 Link to comment Share on other sites More sharing options...
mahasamatman Posted July 21, 2022 #5150 Share Posted July 21, 2022 They may taper the program, but I don't think they'll cut it off abruptly. Link to comment Share on other sites More sharing options...
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