Princess Login Issues

[Musky Ike]

On 5/20/2021 at 1:06 PM, voljeep said:

No problem logging in - looks like my Saved cruises are gone at this time

I had the same thought but I clicked on saved and they were there, the heat just isn't red or numbered to indicate them. 

[voljeep]

1 minute ago, Musky Ike said:

I had the same thought but I clicked on saved and they were there, the heat just isn't red or numbered to indicate them. 

they were back today when I logged in earlier - no harm, no foul ...

[Mary loves to travel]

17 minutes ago, cruzsnooze said:

Mock booking doesn't take into account past passenger fare. If Princess can't get their act together why should I have to go to all this trouble. RCL is a good option for me since I'm a D+  with them. 

sounds like you've found the best solution for your situation then.   Enjoy!

[Optotronics]

48 minutes ago, voljeep said:

they were back today when I logged in earlier - no harm, no foul ...

Not back in Colorado yet. I’ve tried 3 browsers, clearing cache with no change.

However today on all these browsers, I don’t even get an error….or logged in.

When the login is submitted, it just returns another blank login..

Maybe this is prgress?

They should put an outage notice on the login page.

[jeeper2]

Still can’t get in...

[jeeper2]

13 minutes ago, Optotronics said:

Not back in Colorado yet. I’ve tried 3 browsers, clearing cache with no change.

However today on all these browsers, I don’t even get an error….or logged in.

When the login is submitted, it just returns another blank login..

Maybe this is prgress?

They should put an outage notice on the login page.

 

Same here.  No message,  just another blank login.  Not sure I’d call it progress, though! 😄

[Steelers36]

1 hour ago, cruzsnooze said:

Mock booking doesn't take into account past passenger fare. If Princess can't get their act together why should I have to go to all this trouble. RCL is a good option for me since I'm a D+  with them. 

A mock booking takes this into account as long as you are logged in.

[voljeep]

No current issues

 

HP Desktop

Windows 10

Microsoft Edge

 

when asked to reset password , seems like 10 days ago , I just "reset' to same password

 

have NOT downloaded new App yet 

[Musky Ike]

Not sure your location,  or your hardware/software matters much. I am able to access my account with Princess but DW is not, same house and same computer. 

[Steelers36]

I keep seeing all the problems still going on and wonder if my login will fail all of a sudden (and/or spouses), but still working and all seems normal. 

[casofilia]

Still not working for me in NZ.   I have communicated with Princess in Sydney on a regular, weekly, basis.   "We are working on it".   "Thank you for your patience."

[oldfashioncruiser]

almost two weeks that I have not been able to log in.   When I have had issues in the past, I have been able to get in using my name, birthday and cruise confirmation number.   But can't get that option.   Not happy!!!! 

[crawford]

39 minutes ago, oldfashioncruiser said:

almost two weeks that I have not been able to log in.   When I have had issues in the past, I have been able to get in using my name, birthday and cruise confirmation number.   But can't get that option.   Not happy!!!! 

Called the "800" number twice, put on hold and disconnected. Better wait awhile longer!

[dchip]

I can’t log in. Lucky for me my TA was able to get through since an aft balcony cabin opened on our 10-31-21 cruise. 

Cheers, Denise

[emmak8]

I cannot log in and when I call Princess the rep that answers cannot hear me and disconnects.

[maggie777]

3 hours ago, Musky Ike said:

Not sure your location,  or your hardware/software matters much. I am able to access my account with Princess but DW is not, same house and same computer. 

I was not able, husband was able, now neither are able. Will this ever end?

[maggie777]

1 hour ago, crawford said:

Called the "800" number twice, put on hold and disconnected. Better wait awhile longer!

I also had the same phone experience today.

[joepeka]

There is definitely an issue today, for me at least. I could not login on Chrome or Firefox (the standard "id or password is incorrect" message) so I changed my password on Chrome. Still could not login but when I used Firefox with the old password I could login. Now I cannot login using either browser (Edge as well) with the old or new passwords. Very frustrating.

[HBCcruiser]

I can’t login either. It doesn’t compute.🤣

[joepeka]

Now, inexplicably, I am able to login (on Chrome, which I always use) with my old password - the one prior to changing it a few hours ago. SMH....

[richsea]

8 hours ago, Optotronics said:

Not back in Colorado yet. I’ve tried 3 browsers, clearing cache with no change.

However today on all these browsers, I don’t even get an error….or logged in.

When the login is submitted, it just returns another blank login..

Maybe this is prgress?

They should put an outage notice on the login page.

Same here. Sign in attempt results in another blank sign in screen.

Edited May 22, 2021 by richsea

[vjmatty]

18 hours ago, Optotronics said:

Not back in Colorado yet. I’ve tried 3 browsers, clearing cache with no change.

However today on all these browsers, I don’t even get an error….or logged in.

When the login is submitted, it just returns another blank login..

Maybe this is prgress?

They should put an outage notice on the login page.

Same here, on iPhone, iPad and Safari-running laptop.

 

I’m finding this only slightly less annoying than getting the “invalid password” message.

[HBCcruiser]

18 hours ago, jeeper2 said:

Still can’t get in...

Me neither. 

[joepeka]

14 minutes ago, vjmatty said:

Same here, on iPhone, iPad and Safari-running laptop.

 

I’m finding this only slightly less annoying than getting the “invalid password” message.

Well, this morning I'm back to the situation I mention in post #218 - cannot login using any browser using either my old password or the one I changed to yesterday. Cache, cookies and history cleared and it made no difference. 😠

[gfkcruiser]

A few days ago I put a hold on a booking.  As with most of you, I cannot get logged in - no way, no how!  Usually I get an email telling me I need to complete my booking or lose it but not with Princess.