Princess Login Issues

[John99]

It’s almost two weeks with many people still having problems with their Login.  Some use an old password while others use a new password.  Some register for new password then use their old password.  Calls to customer support reps state “their working on the problem”.  While other persons never had problems.  Go figure!  Many indicated they have used a “work around” to access their accounts.   Once logged in most people check to see if all relevant info is correct – bookings, credits, profile, etc.  For me I get – “your request is being process” or a blank screen or “register for a new password”.   Today, I’m wondering if I will be able to get into my account tomorrow.   Early this week I’ve cleared my registry, used 2 different web browsers, reset my modem, flushed my DNS cache, check my internet Protocol (TCP/IPv4), etc. – on some days I’m OK while on other day’s problems.  Today I’m OK with my login.   Tomorrow?

 

I should be noted Princess uses a third party IT Company for maintenance and solutions to system problems.

Princess IT department was layoff (200+) in Dec. of 2016 with Capgemini IT firm being awarded a contract for support.  Maybe Princess needs a new outside IT firm?  John

[ExDean]

Entered my ID and PW which led me to the "We need additional Information" which I completed.  Said, I was now signed in.  Well, yes, I was signed in but to a WHOLE NEW account with new Member Number and no Princess history.  Wonder if we are still booked for our November cruise as I have no way of finding our on their web.  Wonder what I'll get when I call "my personal representative"  who BTW in on indefinite leave.  Confidence is waning. 

[MishelleMcc]

Sorry for not giving proper credit where credit is due, but the following instructions are still working as of 0930 MT:

"Do NOT log in!

Go to 'Booked Guests'.

Go to 'Manage Booking'

Again, do not use THAT Login either. Below it .....

Use 'Access your cruise without logging in'.

Fill in info with that specific booking number.

You will get your access to That sailing only. If you try for more you will crash, but you can do it for each sailing."

Edited May 22, 2021 by MishelleMcc

[HBCcruiser]

3 minutes ago, MishelleMcc said:

Sorry for not giving proper credit where credit is due, but the following instructions are still working as of 0930 MT:

"Do NOT log in!

Go to 'Booked Guests'.

 

 

 

Go to 'Manage Booking'

 

 

 

Again, do not use THAT Login either. Below it .....

 

Use 'Access your cruise without logging in'.

 

 

 

Fill in info with that specific booking number.

 

You will get your access to That sailing only. If you try for more you will crash, but you can do it for each sailing."

 

That worked! Thx! 

[MishelleMcc]

21 minutes ago, HBCcruiser said:

That worked! Thx! 

You are welcome!  Again, someone else posted the fix a day or two ago and I wish to give them the credit ! Good luck everyone!

[memoak]

31 minutes ago, MishelleMcc said:

Sorry for not giving proper credit where credit is due, but the following instructions are still working as of 0930 MT:

"Do NOT log in!

Go to 'Booked Guests'.

Go to 'Manage Booking'

Again, do not use THAT Login either. Below it .....

Use 'Access your cruise without logging in'.

Fill in info with that specific booking number.

You will get your access to That sailing only. If you try for more you will crash, but you can do it for each sailing."

Yes but I want to log in to check FCC’s and casino credits. So frustrating 

[HBCcruiser]

4 minutes ago, memoak said:

Yes but I want to log in to check FCC’s and casino credits. So frustrating 

Agreed. I wanted to see if they had wiped my Cabo RT from LA cruise scheduled/cancelled for July 5, 2021. Nope! Still there🤣🤣

[dog]

37 minutes ago, MishelleMcc said:

Sorry for not giving proper credit where credit is due, but the following instructions are still working as of 0930 MT:

"Do NOT log in!

Go to 'Booked Guests'.

Go to 'Manage Booking'

Again, do not use THAT Login either. Below it .....

Use 'Access your cruise without logging in'.

Fill in info with that specific booking number.

You will get your access to That sailing only. If you try for more you will crash, but you can do it for each sailing."

 

34 minutes ago, HBCcruiser said:

That worked! Thx! 

 

11 minutes ago, MishelleMcc said:

You are welcome!  Again, someone else posted the fix a day or two ago and I wish to give them the credit ! Good luck everyone!

This has been pointed out a few times in this thread. A few have appreciated the help. Atleast we can see our current bookings. No excuse for Princess IT. 

[generichandle]

10 minutes ago, dog said:

 

 

This has been pointed out a few times in this thread. A few have appreciated the help. Atleast we can see our current bookings. No excuse for Princess IT. 

You're welcome ..... LOL. Still have all my info apparently. Hope that continues.

[dog]

On 5/20/2021 at 7:14 PM, srpilo said:

Some seem satisfied to keep up with apologies for Princess by stating over and over that "They're working on it", and " I can still access my booking by , booking number, date of birth, blah, blah", but at best that just allows access your specific booking, and does NOT give you access to your account.

Your account provides access to all aspects of your relationship with Princess, ALL your bookings not just one, all your FCC information, pending cancellations, account specific pricing available only to your specific account, as well as any pending "move over" information related to only your existing bookings ... NONE of this can be accessed any other way than to log-in to your account.

 

So please, its been over a week, virtually any other international  travel company would have put out some kind of corporate statement by this time instead of leaving countless thousands of their customers in the dark... Stop apologizing for Princess

 

 

 

 

.

 

no apologies from me

anyone wanting to see applied FCC etc to their current bookings can go to booked guests, manage my bookings without logging in then click payment link or travel summary link. 
this is not making excuses for Princess, it just seems some are on here to help and others to complain. 

[MishelleMcc]

19 minutes ago, dog said:

 

 

This has been pointed out a few times in this thread. A few have appreciated the help. Atleast we can see our current bookings. No excuse for Princess IT. 

I agree.  And I spoke with a Princess Cruise Planner on Thursday and found out that the furloughed employees are back and my Planner took a quick vacation so there is still a stressed/depleted workforce for another week or so...  I was able to confirm our current booking & credits and make another booking with the expected discounts and perks...  We don't have a choice but to wait for the Staff to get back in full force and for their IT to fix the website.  It was explained to me that the Website issues are stemming from linking the medallion log-ins to the general website log-ins. The Log-ins will need to be the same and once we've made those changes, it's up to them to fix everything else.  Again, we just have to wait.  Frustrating, I know.  For those with quickly approaching cruises, I think the only option is to call Princess.  I called my planner using her extension then was prompted to press "0".  The person answering is part of her "team".  Good luck everyone!

[voljeep]

4 minutes ago, MishelleMcc said:

It was explained to me that the Website issues are stemming from linking the medallion log-ins to the general website log-ins.

that 'may' explain why I have had very few issues logging in - haven't dl'd the 'new Medallion Class app

 

[MishelleMcc]

2 minutes ago, voljeep said:

that 'may' explain why I have had very few issues logging in - haven't dl'd the 'new Medallion Class app

 

Interesting!  good to know!  Thank you!!

[Tedferg]

28 minutes ago, voljeep said:

that 'may' explain why I have had very few issues logging in - haven't dl'd the 'new Medallion Class app

 

I am 99.7% sure that I have never used Medallion App but I cannot login, no cruises booked, I want to check a Saved itinerary. Will try Reset Password

 

Edit: Reset Password ends up with 'Something went wrong, try again later'

 

Edit 2: Apology, I must have changed password previously, I was using the autofill for password and wring password was use 😞 I jumped on the Login Problem bandwagon !

Edited May 22, 2021 by Tedferg

[dog]

40 minutes ago, MishelleMcc said:

I agree.  And I spoke with a Princess Cruise Planner on Thursday and found out that the furloughed employees are back and my Planner took a quick vacation so there is still a stressed/depleted workforce for another week or so...  I was able to confirm our current booking & credits and make another booking with the expected discounts and perks...  We don't have a choice but to wait for the Staff to get back in full force and for their IT to fix the website.  It was explained to me that the Website issues are stemming from linking the medallion log-ins to the general website log-ins. The Log-ins will need to be the same and once we've made those changes, it's up to them to fix everything else.  Again, we just have to wait.  Frustrating, I know.  For those with quickly approaching cruises, I think the only option is to call Princess.  I called my planner using her extension then was prompted to press "0".  The person answering is part of her "team".  Good luck everyone!

Thanks so much for sharing. Your phone call was worth it. 
surprised though that Princess has left it this close to cruises resuming. 
 

[MishelleMcc]

38 minutes ago, dog said:

Thanks so much for sharing. Your phone call was worth it. 
surprised though that Princess has left it this close to cruises resuming. 
 

I agree!  I think that the workload for the non-furloughed staff was overwhelming for a long period of time and they weren't able to take time off.  I've read repeated frustrations from pax's stressing about whether to make final payment or not as their deadlines approached and cruises appeared "UN-cancelled".  It sounded like support from Princess was lacking.  I don't know if all the cruise lines had this problem but it sounded like Princess did.  I felt bad for those pax.  Communication was and is the continuing problem.

[Tedferg]

2 hours ago, Tedferg said:

I am 99.7% sure that I have never used Medallion App but I cannot login, no cruises booked, I want to check a Saved itinerary. Will try Reset Password

 

Edit: Reset Password ends up with 'Something went wrong, try again later'

 

Edit 2: Apology, I must have changed password previously, I was using the autofill for password and wring password was use 😞 I jumped on the Login Problem bandwagon !

Problems back again - it says I am Successful in resetting password but will not login with new password.

[sandancer]

I called Princess UK today with a query about something else but took the opportunity to ask about this problem. The reply was that Princess in the US are having a few problems but they are working on it. Well, that helped. 

[hpeabody]

Since this all started I had been able to log-in using old Firefox (randomly autofilled sometimes or auto-populated when I click in blank space for user id other times, but allowed me in)  At the same time I COULD NOT log-in using Chrome.  As of last night it has all changed.  Nothing but a loop of sign-in box on old Firefox and unbelievably I can now log-in using Chrome, autofilled.  Using old Firefox I tried the recommendation here going in under booked guests, manage booking and I get this: 5067: You do not have access to reservation number 2J7XXX. Please verify the reservation number and retry.  I got on chat this morning and the agent had me get my phone and open Medallion Class app.  It was on auto sign-In and seemed to be working.  See wanted to know if I had had the same "credentials" on both app and website, Yes, I do I told her  Then she gave me a canned response IT is aware and working on it, blah blah blah. No estimate of timeline.

 

What a huge mess this is and so inconsistent.  As someone said above, maybe it is time to fire the current IT outsource and get a new/better one.

[Mo Jito]

I know there’s a lot going on at Princess right now, but it seems odd that they haven’t posted anything on the site to let customers know there are currently some technical difficulties with logging in. They should provide an ETA for the fix, as well as offer the alternative that has been shared here to access with your booking number. 
 

that said, I am really glad I found the alternative way to access my booking in this thread, because the flight for my November cruise has surprisingly dropped $30. Not a lot, but worth the two minutes it took to rebook. 

[sandancer]

4 hours ago, MishelleMcc said:

Sorry for not giving proper credit where credit is due, but the following instructions are still working as of 0930 MT:

"Do NOT log in!

Go to 'Booked Guests'.

Go to 'Manage Booking'

Again, do not use THAT Login either. Below it .....

Use 'Access your cruise without logging in'.

Fill in info with that specific booking number.

You will get your access to That sailing only. If you try for more you will crash, but you can do it for each sailing."

That has worked for me. I have been able to make dining reservations without signing in my Princess account. 

[BassettMom]

Was on the phone with Princess yesterday afternoon.  When I told her I still could not log in since May 12, she asked if I had been on a Medallion cruise and if so, I could log it through that app.  But when I did that, you have to add your booked cruise to see it.  That still does NOT get you to your actual log in account, or saved cruises, etc.  She did take down my Captains Circle number and said she would submit it as another person having issues.  I then asked her how long it would take, and she said they are working on it and I would be added to the list of accounts needing fixed.  When I asked how long it has been taking, she didn't answer, so I said will it be a day, a week, or months, and she said to try logging in after a week!  Makes me thing they aren't anticipating any fixes anytime soon...so after 3 weeks, it MIGHT be working.

 

[curlybelle2]

Can't log in to my Princess account. It keeps saying my account is locked. 

I tried different ways to log in but with no success. Frustrated. 

 

Kaye

[firerunner]

ok this is what they told me to do and it worked. But I think only if you have a confirmed booking. 

 

"Good day,

 

Thank you for your recent email.  Please be aware that we are currently experiencing technical difficulties with My Princess on our website.  Our IT team is aware and is working on resolving the issue at this time.  We apologize for the inconvenience and ask for your patience as we have no ETA on when it will be resolved and to check back later. If you have an active booking, you may access it by going to the website where it says “Booked Guests” then click on “Manage Your Booking”. Kindly put in your first name, last name, date of birth and your active booking number."

[cruzsnooze]

7 hours ago, MishelleMcc said:

You are welcome!  Again, someone else posted the fix a day or two ago and I wish to give them the credit ! Good luck everyone!

Twas me that posted the work around but that was 9 pages ago. Thank you for saying so. 

I'm still not able to log in for more then the one cruise. I wanted to see of all my FCC from a third time cancelled cruise is there. The cruise that is cancelled still showed up in my personilzer but now I can't check it.