Princess Login Issues

[trvlwrld]

changed password, called princess, changed password again per instructions, called princess again, told they’re not quite sure what the problem is...give it a few days...whaaaaaat?  

[Prometheus1]

Having same issues,  reset password several times, then is asking for all my info-name etc once I do get logged in, then when I go to profile it goes to a page that has a bunch of misc characters and at the end it says null. What a cluster! Will just give it a few more days although hasn't worked for me since last week....

 

[mustgo]

I can log in using old password.  The problem is that now it says it is my husband's account so the casino cash does not show.  I am going to try waiting it out.  We don't cruise on Princess til March 22

[nini]

Nope... not yet!

[Schrinky]

I can login, but when I login my husband's account it shows my account. I emailed Princess about the situation, here is their response:

Good day,

Thank you for your recent email.  Please be aware that we are currently experiencing technical difficulties with My Princess on our website.  Our IT team is aware and is working on resolving the issue at this time.  We apologize for the inconvenience and ask for your patience as we have no ETA on when it will be resolved and to check back later.

[franktown]

On 5/15/2021 at 11:06 AM, Pia1913 said:

They like you better because it sure doesn't work for me.  Any way I do it; yours or mine.

I must be.  I have no problem logging on since I changed my password (actually kept the old password) a couple days ago.  Logged on using my windows PC this morning checked my upcoming cruise and booked EZair.    Logged on using my wifes Mac just now without any problem and booked a 2023 cruise.  I sure hope I don't jinx it.

[racj846]

Since some have had luck resetting their passwords thought I would try.  No luck!  Received the email with the link "reset pasword' but no action of any kind when clicking on the link.

[greenie082756]

On 5/15/2021 at 11:54 AM, 007colocruz said:

AT TOP OF PAGE GO TO:

 

BOOKED GUEST----takes you next page

 

Near TOP LEFT OF THIS PAGE CLICK: Manage My Booking---

 

TAKES YOU TO NEXT  PAGE----Do not fill in boxes, but scroll down to:

 

Access your cruise without logging in------ takes you topage with:

 

First Name

 

Last Name

 

Date of Birth

 

Booking Number

 

 

continue to your  current booking

Just tried that and it told me I do not have permission to access that booking. Sheesh.

[Optotronics]

I just tried too and my attempt at accessing my booking said the same thing.

I hope they’re servers didn’t get compromised or are being extorted by hackers. 

[RJAM3]

I have not been able to get past login and password for a week now.  Changed password twice..no help. Error message login or password incorrect yet they are not

[Mary loves to travel]

44 minutes ago, RJAM3 said:

I have not been able to get past login and password for a week now.  Changed password twice..no help. Error message login or password incorrect yet they are not

 

annoying for sure.    glad to know it's not just me...

[NSWP]

Same here, rejecting my log in details, won't allow me to change password either.

 

Maybe the Princess office has closed up as no rent paid, lol.

Edited May 19, 2021 by NSWP

[kiwimum]

No issues since Thursday in San Diego.  Can view all cruises booked, reserve née and make deposits.   Medallion is working perfect with same log in.

[2 cruises a year]

On 5/17/2021 at 7:06 PM, pms4104 said:

IT by tbird party, Capgemini, since 2016.  Big French company with some 270,000 employees worldwide ... contracted by Carnival Corp to replace inhouse IT workers.

 

 

23 hours ago, John99 said:

pms4104 -- thanks for the info on a third party -- French Company Capgemini -- handling IT work for Carnival. 

I performed a search on Cruise Critic and found a thread dated Dec 2016 about Carnival Corp. telling all IT employees that the company was transferring their work to Capgemini, a large IT outsourcing firm.  Most of the work will be performed in India. 

 

 

22 hours ago, Steelers36 said:

Doesn't mean much, but I worked on an IT project once with a CapGemini team and was not very impressed.  Overseas outsourcing was not a going concern at the time.

 

From my experience, the big accounting and IT houses always had the worst projects and the best were the boutique firms because they had to be better and also attracted the best talents. 

 

 

20 hours ago, sfaaa said:

Bad news. India is currently being overrun by COVID -19 and in a nationwide lockdown. 

If pms4104, John99, and Steelers36 are correct, then sfaaa hit the nail on the head.

It may take a while to get this problem resolved.

Best wishes to all of the people in India, it is so sad how bad things are there.

[cr8tiv1]

1 hour ago, kiwimum said:

No issues since Thursday in San Diego (a friend in Texas).  Can view all cruises booked, reserve née and make deposits.   Medallion is working perfect with same log in.

 

This makes absolutely no sense:  Why are different regions of the US able to get in and others can't (me)?  I tried to log in.  Was directed to another page that says I should fill in missing account information.  I fill it in and redirected again.  I am NOT going to mess with any other links.  I guess, I will just sit and wait this out.  

 

I am disappointed that Princess is not giving out any information for this problem on their Facebook page.  They could at least put out a disclaimer.

[kiwimum]

11 minutes ago, cr8tiv1 said:

 

This makes absolutely no sense:  Why are different regions of the US able to get in and others can't (me)?  I tried to log in.  Was directed to another page that says I should fill in missing account information.  I fill it in and redirected again.  I am NOT going to mess with any other links.  I guess, I will just sit and wait this out.  

 

I am disappointed that Princess is not giving out any information for this problem on their Facebook page.  They could at least put out a disclaimer.

Obviously there are servers in multiple locations.  What ever server I am logged onto has no issues.  iPhone 14.4.2 using Safari.

Edited May 19, 2021 by kiwimum

[caribill]

I wonder what all these computer problems is costing Princess due to bookings that are not getting made.

[tonymc]

Same position here. Tried logging in several times over the last few days with the same problem. Tried resetting the password today, change was confirmed, but then same message when retrying login. The joys of IT!!!!!! Hoping that once it is fixed, they will let us know......although based on the lack of comms to date, I'm not holding my breath!!

[odie1024]

I also have been trying to sign in for a few days now, reset password this morning and still no luck. Came to the Princess Boards and glad to see I am not the only one. Wanted to look at excursions for Alaska cruise tour for June 2022 and guess I have to wait a little longer.

[franktown]

12 hours ago, kiwimum said:

No issues since Thursday in San Diego.  Can view all cruises booked, reserve née and make deposits.   Medallion is working perfect with same log in.

Having no issues and I'm in Florida.

[pms4104]

No issurs logging in 

Located in Midwest

No current Princess bookings ... I suspect that's what saved me the anguish of being locked out

[maggie777]

Can any IT folks explain why some geographical areas report being able to log in and others ( myself included ) cannot? It has now been at least 6 days!

[san diego sue]

There are issues here in San Diego since last week. Person that posted he had none in San Diego was just lucky. Even though when I log in it says to change password, or some other warning (different each time), , I go to booked cruises and they are all there.I was able to go into cruise history, FCD, etc. I made copies of all the records in case Princess wipes out everything and we lose it.

 

[koolforkatz]

1 hour ago, san diego sue said:

I was able to go into cruise history, FCD, etc. I made copies of all the records in case Princess wipes out everything and we lose it.

 

 

How did you get into cruise history? Was that just luck do you think? I can access my booked cruises but it's the cruise history I really want to see. Thanks!

[san diego sue]

2 hours ago, koolforkatz said:

 

How did you get into cruise history? Was that just luck do you think? I can access my booked cruises but it's the cruise history I really want to see. Thanks!

After I clicked on Booked guests (and my bookings came up). Then above it showed  different things you can click on to get to other things. One was Cruise History, FCD etc.click on My Account to bring those up.

Edited May 19, 2021 by san diego sue