My status and points are not showing when I log into RC cruise planner

[xpcdoojk]

When I go to my cruise planner and log in, it shows my future sailings, but it is showing this

 

Crown & Anchor® Society #*************

StatusPoints

!Sorry, we’re unable to display your loyalty status and points right now. Please check back later.

 

Instead of my Diamond Plus status and the points.  It has been doing this for a while.  

 

Anyone else experiencing this?

 

jc

[firefly333]

There are numerous threads lately on this. Last one I read said to go remove your crown and anchor number and put it back in lol. Beyond me. Mine has been this way for weeks. 

 

@Ourusualbeachknows how. Beyond my ability 

[retiredgram]

Had this problem the other day.  I can't find my post, but it is an easy fix. Hopefully the person who posted fix wil see this and respond.

[retiredgram]

  On 1/31/2023 at 1:17 PM, little britain said:

Here's the way to fix it... 

Login in to your cruise page. Then click on your Initials in the top right corner, then profile, my loyalty. Then take Your Crown & Anchor number out, type it back in and click save. Then go back to your upcoming cruises. This should fix it.

Edited February 2, 2023 by retiredgram

[xpcdoojk]

Thanks I fixed it.  How can inputting the same information already in a field fix something?  Never underestimate RC’s IT departments ability……

 

jc

[nyc12345]

32 minutes ago, retiredgram said:

  On 1/31/2023 at 1:17 PM, little britain said:

Here's the way to fix it... 

Login in to your cruise page. Then click on your Initials in the top right corner, then profile, my loyalty. Then take Your Crown & Anchor number out, type it back in and click save. Then go back to your upcoming cruises. This should fix it.

 

Thanks, it worked.  Doesn't make any sense that pasting the same number would fix this error, but their IT department is not known for making sense...

[The Fun Researcher]

58 minutes ago, retiredgram said:

  On 1/31/2023 at 1:17 PM, little britain said:

Here's the way to fix it... 

Login in to your cruise page. Then click on your Initials in the top right corner, then profile, my loyalty. Then take Your Crown & Anchor number out, type it back in and click save. Then go back to your upcoming cruises. This should fix it.

That worked.  Thanks!!

 

Was hoping that it would magically say I'm Diamond, but alas, still Emerald.  🤣  Need our March cruise on the Anthem to get there.  Can't come soon enough.  🙂

Edited February 2, 2023 by The Fun Researcher

[Peachy59]

1 hour ago, retiredgram said:

  On 1/31/2023 at 1:17 PM, little britain said:

Here's the way to fix it... 

Login in to your cruise page. Then click on your Initials in the top right corner, then profile, my loyalty. Then take Your Crown & Anchor number out, type it back in and click save. Then go back to your upcoming cruises. This should fix it.

Thanks! Fixed mine too!

[CynBeth6]

Thank you for the info it fixed mine as well!

[RoperDK]

Lol, who knew.  Thanks. Fixed. 🤣

[bethco]

That fixed it, but now I have 0 upcoming cruises.

Logged out and back in and all was restored!  Hooray 

Edited February 3, 2023 by bethco

[JamesEM]

15 hours ago, retiredgram said:

  On 1/31/2023 at 1:17 PM, little britain said:

Here's the way to fix it... 

Login in to your cruise page. Then click on your Initials in the top right corner, then profile, my loyalty. Then take Your Crown & Anchor number out, type it back in and click save. Then go back to your coming cruises. This should fix it.

Thanks, your fix worked.

[Sunshine3601]

Worked for us too.   Just wierd having to do that.   Computers  Uggghhh!

[Preziosa]

I Don t see initials in the top to right.......

[Biker19]

3 minutes ago, Preziosa said:

I Don t see initials in the top to right.......

Not initials but the person icon.

[Preziosa]

Thank you it works on the mobilephone and not on the Ipad.

now I see my points.

[LadyZolt]

I think this works because when you delete the number and re-enter it, you then have to hit "save" and that forces the computer to refresh the info.  It cannot tell that the number is identical to what it was, and so it updates it and that results in the correct points and C&A level displaying again.  

[Coolhand]

Thanks everyone for the fix!

[ampfadvisor]

Just happened onto this thread. My points and status hadn’t been showing for several weeks. They are now!  We r cruising on Adventure of the Seas a week from today

[baileymouse]

I had this problem, used the fix listed above, but found out later that Royal had changed everyone's email address to mine. When I say everyone I mean friends I've cruised with in the past, the friend of a friend who is cruising with that friend (and not me) in the future, and my daughter. It was hilarious but frustrating. I was getting emails for my friend's upcoming cruise, telling me to buy the packages.  It took a few calls and numerous holds but I finally got it straightened out (I think).

[Snoopycollector]

I was happy to see that I'm not the only one - but when I tried this, I can't save the lack of information!!   I can see a "progress bar" across the top of the browser (tried 2 different) and it just stops about 3/4 of the way... if I hit the left arrow to go back, it asks me if I want to save changes but I click yes and nothing happens.

 

I have been getting Celebrity emails addressed to my dad in the same email account, and I'm the contact for our family cruise in March.  (3 rooms)

 

Any suggestions ?

Thanks

Sandy

[molly361]

Does it really matter if they are not showing up online?

[Ourusualbeach]

1 minute ago, molly361 said:

Does it really matter if they are not showing up online?

I doubt it

[Big_G]

Mine must have fixed itself. It was missing  a couple of days ago and didn't have time to bother with it. Now it's back.

[Snoopycollector]

I've been "shopping" for a cruise both on RCL and X websites - putting my number in but not seeing any discounts applied.... so -- I kinda want to fix it.