JayBird7 Posted April 16, 2023 #1 Share Posted April 16, 2023 Celebrity unilaterally cancelled my Alaska cruise 204 days after I paid the initial deposit. Claims to have oversold. Oversold? 204 days after receipt of payment? Smells like rotten salmon or worse. Lost bucket list. Lost dream. Horrible Celebrity PR. Travel agent tried everything, Explored everything. Could never get to the basis of cancellation. Celebrity of course referred me back to agent who was dumbstruck by it all. Refund is slowly being processed. Wife and myself still in state of shock and depression. All faith in Celebrity destroyed. Never able to see ship, see cabins, taste foods, drink libations, go on excursions or anything else. This is a nightmare. Link to comment Share on other sites More sharing options...
bEwAbG Posted April 16, 2023 #2 Share Posted April 16, 2023 If your TA cannot suggest alternatives, time for you to get a new TA. Celebrity usually offers to move people to other cruises at the same price, too. Something doesn't sound right. When is this cruise supposed to sail? 4 1 Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted April 16, 2023 #3 Share Posted April 16, 2023 I’m not sure if this is really your first post or not and I’m so sorry this is happening to you but please tell us a little bit more. When is the cruise? Link to comment Share on other sites More sharing options...
GottaKnowWhen Posted April 16, 2023 #4 Share Posted April 16, 2023 (edited) Did you ever get a confirmation from Celebrity after your deposit? Maybe they never got your deposit? Did you pay your agent and trust them to process the deposit? It is very hard to believe you had a confirmed cabin and then had it go missing. Edited April 16, 2023 by GottaKnowWhen Link to comment Share on other sites More sharing options...
librarylady19 Posted April 16, 2023 #5 Share Posted April 16, 2023 I've read about several Royal sailings being oversold recently, and they were offering passengers full refund and credit for another cruise. I would pursue this. Link to comment Share on other sites More sharing options...
WestLakeGirl Posted April 16, 2023 #6 Share Posted April 16, 2023 Very good question…..do you have a confirmation of this booking from Celebrity? Is it possible that theTA never sent your deposit to Celebrity? 1 Link to comment Share on other sites More sharing options...
Rare Tapi Posted April 16, 2023 #7 Share Posted April 16, 2023 Welcome to Cruise Critic. While the situation is unfortunate and most people will agree that it would be a huge letdown, you should have time to salvage your vacation. What was the original ship/sail date? With so many ships sailing in Alaska this season there should be a replacement cruise among all other cruise lines that will be an aceptable replacement. 2 Link to comment Share on other sites More sharing options...
Rare horseymike Posted April 16, 2023 #8 Share Posted April 16, 2023 Feel very bad for you. As the other people have stated , more information is needed in order for those on this board to offer any useful suggestions. 4 Link to comment Share on other sites More sharing options...
Rare Shiba_Lover Posted April 16, 2023 #9 Share Posted April 16, 2023 When is the cruise? Did you make a full payment or just a deposit? If just a deposit, it sounds like maybe the subsequent payments were not made on schedule? Did the TA advise you of the payment due schedule? Link to comment Share on other sites More sharing options...
Rare NMTraveller Posted April 16, 2023 #10 Share Posted April 16, 2023 (edited) Well this is the first that I have heard of Celebrity doing this. Yes we have heard of Celebrity repricing cruises or "claiming" that they mispriced them. Did you get a good deal on the cruise? Is this why Celebrity is backing out? Perhaps look at HAL who does Glacier Bay ... Edited April 16, 2023 by NMTraveller Link to comment Share on other sites More sharing options...
Rare NMTraveller Posted April 16, 2023 #11 Share Posted April 16, 2023 (edited) Will Celebrity reimburse you for your costs? If it was me I would have hotels and airlines with change fees to be reimbursed by Celebrity. It would seem like Celebrity should bear the costs. At the very least Celebrity should reimburse you for your change fees to something else. I fully understand if you book another cruise line. We have threads on this board where Celebrity did not honor the original price booked. Edited April 16, 2023 by NMTraveller 1 Link to comment Share on other sites More sharing options...
jagoffee Posted April 17, 2023 #12 Share Posted April 17, 2023 1 hour ago, JayBird7 said: Celebrity unilaterally cancelled my Alaska cruise 204 days after I paid the initial deposit. Claims to have oversold. Oversold? 204 days after receipt of payment? Smells like rotten salmon or worse. Lost bucket list. Lost dream. Horrible Celebrity PR. Travel agent tried everything, Explored everything. Could never get to the basis of cancellation. Celebrity of course referred me back to agent who was dumbstruck by it all. Refund is slowly being processed. Wife and myself still in state of shock and depression. All faith in Celebrity destroyed. Never able to see ship, see cabins, taste foods, drink libations, go on excursions or anything else. This is a nightmare. Welcome to cruise critic. Something does not seem right. Can you provide us the ship and date for your cancelled cruise? Perhaps there is a misunderstanding. there may be an error of some sort. Link to comment Share on other sites More sharing options...
WestLakeGirl Posted April 17, 2023 #13 Share Posted April 17, 2023 The OP is making it look like the cruise was paid in full 204 days ahead of time but that seems very wrong, so I am guessing that was when the deposit was made. We really need more information and hope that OP comes back soon 1 Link to comment Share on other sites More sharing options...
GottaKnowWhen Posted April 17, 2023 #14 Share Posted April 17, 2023 1 minute ago, WestLakeGirl said: The OP is making it look like the cruise was paid in full 204 days ahead of time but that seems very wrong, so I am guessing that was when the deposit was made. We really need more information and hope that OP comes back soon I would really like to see ship, sailing date, and cabin number assigned before I give much credence to this story. Looks like pure Sunday evening trolling for entertainment… 3 Link to comment Share on other sites More sharing options...
davekathy Posted April 17, 2023 #15 Share Posted April 17, 2023 To quote the OP, "Smells like rotten salmon or worse". 4 Link to comment Share on other sites More sharing options...
Rare Stem to Stern Posted April 17, 2023 #16 Share Posted April 17, 2023 8 minutes ago, davekathy said: To quote the OP, "Smells like rotten salmon or worse". What would be worse???😂😂😂 3 Link to comment Share on other sites More sharing options...
Rare NMTraveller Posted April 17, 2023 #17 Share Posted April 17, 2023 And yet Celebrity has claimed that cruises were mispriced and demanded that cruisers pay the difference... Is this the issue? Link to comment Share on other sites More sharing options...
davekathy Posted April 17, 2023 #18 Share Posted April 17, 2023 1 minute ago, Stem to Stern said: What would be worse???😂😂😂 The OP will need to answer that one. Maybe limburger cheese. 😲 Link to comment Share on other sites More sharing options...
Alakegirl Posted April 17, 2023 #19 Share Posted April 17, 2023 It has only been an hour, maybe a little early to cast aspersions? 4 Link to comment Share on other sites More sharing options...
davekathy Posted April 17, 2023 #20 Share Posted April 17, 2023 Any cruise Celebrity cancelled on us was with full disclosure, alternate sail dates and intinaries, stateroom guarantee, including additional OBC for the inconvenience. 3 Link to comment Share on other sites More sharing options...
jwlane Posted April 17, 2023 #21 Share Posted April 17, 2023 1 hour ago, WestLakeGirl said: The OP is making it look like the cruise was paid in full 204 days ahead of time I read it as deposited only. That said, for Alaska, many (most, all?) final payment dates have come and gone. Absent more deets from OP, it's all speculation. Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted April 17, 2023 #22 Share Posted April 17, 2023 2 hours ago, JayBird7 said: All faith in Celebrity destroyed Very disappointing for sure although this seems a little melodramatic. Book another cruise! There is a great deal of cruise competition for Alaska. Find another and make lemonade out of the lemons you’ve been dealt. 2 Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted April 17, 2023 #23 Share Posted April 17, 2023 1 hour ago, GottaKnowWhen said: Looks like pure Sunday evening trolling for entertainment… Is that a thing? Omg. Link to comment Share on other sites More sharing options...
Rare Ken the cruiser Posted April 17, 2023 #24 Share Posted April 17, 2023 We’ve had a Celebrity cruise cancelled before when it became a fully chartered cruise. However, on that occasion I do believe we got $100 OBC if we switched to another itinerary within a certain timeframe. Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted April 17, 2023 #25 Share Posted April 17, 2023 (edited) No point in discussing as do not have date of reservation, deposit and the date of the cruise. The language feels wrong. A lost dream! Never able to see the ship! Really. Every Celebrity ship makes multiple Alaska cruises with the identical itinerary. Absent hearing more from the OP, I agree with others. PS the OP joined in 2022 and has made exactly 1 post. Will we hear back with details? Edited April 17, 2023 by Arizona Wildcat 8 1 Link to comment Share on other sites More sharing options...
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