Dixie1337 Posted March 23, 2018 #1576 Share Posted March 23, 2018 For anyone technical: https://www.cio.com/article/3156806/cio-role/cruise-ship-cio-jettisons-aging-application-infrastructure.html This is not just a website upgrade or an integration of multiple systems, it's a complete overhaul. This explains why there's no option to roll back. It still doesn't excuse them entirely as IMO many of these issues should have been caught in testing, but it does soften my rage. I still can't login at all. I got an email from royal asking for my phone # and the best time to contact me so they can troubleshoot with me. At least they're trying. Link to comment Share on other sites More sharing options...
SailorJeff66 Posted March 23, 2018 #1577 Share Posted March 23, 2018 RCI better get it together....the competition is whipping them! Booked for next year on Carnival through third party, then logged on to Carnival website to plan. So look much easier and better. Link to comment Share on other sites More sharing options...
ArchMom Posted March 23, 2018 #1578 Share Posted March 23, 2018 "But that’s in the future. For now, Giresi promises that passengers can expect a "significantly improved" user experience from Royal by the end of 2017." HA! For anyone technical: https://www.cio.com/article/3156806/cio-role/cruise-ship-cio-jettisons-aging-application-infrastructure.html This is not just a website upgrade or an integration of multiple systems, it's a complete overhaul. This explains why there's no option to roll back. It still doesn't excuse them entirely as IMO many of these issues should have been caught in testing, but it does soften my rage. I still can't login at all. I got an email from royal asking for my phone # and the best time to contact me so they can troubleshoot with me. At least they're trying. Link to comment Share on other sites More sharing options...
Big_G Posted March 23, 2018 #1579 Share Posted March 23, 2018 I have to go in circles to access Cruise Planner on Chrome and still can't get in. I log-in and then hit cruise planner, it makes me put in all of my information. When I do, it takes me back to the original page and I go through the whole things again. I've tried several times. It worked for me on Firefox, but I never could get it to work on Chrome. You might want to clear your Chrome cache again. I had to clear mine out of Firefox more than once to get full functionality. In Firefox, I could delete individual Royal cookies. Unless I'm missing it, I'm not seeing that option in Chrome. Link to comment Share on other sites More sharing options...
Rare vacationlover_mn Posted March 23, 2018 #1580 Share Posted March 23, 2018 Well, it's better today than last week :) With minimal effort, I was able to go in and finish "Checking In". I was also able to go into the planner for each of my booked cruises and take a look around. I'd say it was about 90% functioning as expected :) Link to comment Share on other sites More sharing options...
ONECRUISER Posted March 23, 2018 #1581 Share Posted March 23, 2018 All my future cruises and cruise history on there. Problems were fixed by last Sunday... Link to comment Share on other sites More sharing options...
Sirlancelot Posted March 23, 2018 #1582 Share Posted March 23, 2018 All my future cruises and cruise history on there. Problems were fixed by last Sunday... It does turn out that account by account problems are not fixed. So I had to set up 2 IT tickets for myself . Still do not have full iten. on each cruise and not all the cruises upcoming came over so I have to add them. I wish they had a button for comments but RCCL never seems to invite comments - positive , constructive please add this or otherwise. At least not for non pinnacle folks. Link to comment Share on other sites More sharing options...
Pratique Posted March 23, 2018 #1583 Share Posted March 23, 2018 For what it is worth, I logged in to the new website for the first time today. I started by clicking "forgot password" rather than trying to use my old one. Once the password was reset I was able to get in and everything was there (past and future cruises and C&A points) except for my C&A account number. I clicked "add" to add the account number and within minutes everything was up-to-date and everything else seems to work. I was able to check in and view the cruise planner for my next cruise. Those functions seem to be using the old familiar web designs. This may not be of much consolation to those still having problems, but it is another data point for this thread nonetheless. Link to comment Share on other sites More sharing options...
tampadee Posted March 23, 2018 #1584 Share Posted March 23, 2018 After spending some time at Royal's website, I realized I can no longer see the screen with the amount of points I have, :omy level and the list of cruises I have been on. I just got off the phone with Royal Caribbean, asking what happened to my Crown & Anchor information and the list of cruises I have been on. The response was "No, you can't see your points or list of cruises you have been on. IT is working on that." I asked when he thought that would be returned. He said "the truth is, I have no idea." Really surprised! Link to comment Share on other sites More sharing options...
gerif Posted March 23, 2018 #1585 Share Posted March 23, 2018 Not the least bit surprised. Actually par for the course. Link to comment Share on other sites More sharing options...
BaumD Posted March 23, 2018 #1586 Share Posted March 23, 2018 I had C&A correct a few cruises where they gave me single points instead of double for cruising as a single. They updated the points for each individual cruise, but my total didn't increase. I called C&A back and their records showed the correct total, but the website showed the old total. They said they were aware of the problem and were working on fixing it. Link to comment Share on other sites More sharing options...
tampadee Posted March 23, 2018 #1587 Share Posted March 23, 2018 I just called Royal Caribbean after noticing that I could no longer see my points and past cruises on the Crown & Anchor section of the website. The person I spoke to said IT was working on it but he had no idea when that information would be available. What does this mean?? Link to comment Share on other sites More sharing options...
dreadpirate3 Posted March 23, 2018 #1588 Share Posted March 23, 2018 What a mess. I guess I will be calling every time I want something until this site functions. Link to comment Share on other sites More sharing options...
blackshirt Posted March 23, 2018 #1589 Share Posted March 23, 2018 After spending some time at Royal's website, I realized I can no longer see the screen with the amount of points I have, :omy level and the list of cruises I have been on. I just got off the phone with Royal Caribbean, asking what happened to my Crown & Anchor information and the list of cruises I have been on. The response was "No, you can't see your points or list of cruises you have been on. IT is working on that." I asked when he thought that would be returned. He said "the truth is, I have no idea." Really surprised! No issue here. My points are right and all of my past cruises are viewable under the "cruises" tab. Does your dashboard even show your C&A number? If not, then your C&A account has not yet been linked. There should be a place to enter your C&A number to link that with your dashboard. Link to comment Share on other sites More sharing options...
Rare Oceansaway17 Posted March 23, 2018 #1590 Share Posted March 23, 2018 Everyone is having trouble today. They seemed to have rolled out the updated website before they worked the kinks out. And then they apologize a lot. I reserved a cruise on March 6th a day before all this crap started. Now today I can't get in to cancel my Refundable deposit. But heck I get a lot of emails on my other cruise on good deals. Why send emails if we can't get in to make shore excursions etc etc. I see others on the phone for 20 mins. RCI IS ONE MESSED UP COMPANY. They should be ashamed of themselves. Link to comment Share on other sites More sharing options...
Rare Oceansaway17 Posted March 23, 2018 #1591 Share Posted March 23, 2018 For what it is worth, I logged in to the new website for the first time today. I started by clicking "forgot password" rather than trying to use my old one. Once the password was reset I was able to get in and everything was there (past and future cruises and C&A points) except for my C&A account number. I clicked "add" to add the account number and within minutes everything was up-to-date and everything else seems to work. I was able to check in and view the cruise planner for my next cruise. Those functions seem to be using the old familiar web designs. This may not be of much consolation to those still having problems, but it is another data point for this thread nonetheless. WOW I am thinking of trying but half scared I will make things worse. I only have 3 tries left before I am frozen out. Also I was on the phone a few minutes ago and after a few chats the lady seemed to get bored and hung up on me. RCI is a messed up company and no wonder they are not allowed back into Glacier Bay for dumping. Link to comment Share on other sites More sharing options...
awestover89 Posted March 23, 2018 #1592 Share Posted March 23, 2018 I just called Royal Caribbean after noticing that I could no longer see my points and past cruises on the Crown & Anchor section of the website. The person I spoke to said IT was working on it but he had no idea when that information would be available. What does this mean?? It means exactly what it says. There is a bug in the website. IT is currently working on fixing the bug. They can not foresee the future to determine when the fix will be made and published so you can see that information on the website. Link to comment Share on other sites More sharing options...
CruiseKeeper Posted March 23, 2018 #1593 Share Posted March 23, 2018 Again. . . Is it too much to ask that our cruises be listed in chronological order? I know, it is. ;p Link to comment Share on other sites More sharing options...
tampadee Posted March 23, 2018 #1594 Share Posted March 23, 2018 No issue here. My points are right and all of my past cruises are viewable under the "cruises" tab. Does your dashboard even show your C&A number? If not, then your C&A account has not yet been linked. There should be a place to enter your C&A number to link that with your dashboard. I see what you mean. I added my number. It now says pending, hoping they will show up soon. Hm, why in the world wouldn't the agent know I needed to add my crown & anchor number? Link to comment Share on other sites More sharing options...
Desert Cruizers Posted March 23, 2018 #1595 Share Posted March 23, 2018 Upon a phone call this morning a my C&A # still isn't showing, she told me they are aware of this and working on it so past cruises show up. We will have to wait & see. Up to their changing their system I had no problems, it seems they have made things worse now. Daughter & I have a cruise on Princess next March then the Allure for April 2020, so maybe they will get it fixed in 2 years.:D Link to comment Share on other sites More sharing options...
CarpeCerevisi Posted March 23, 2018 #1596 Share Posted March 23, 2018 For anyone technical: https://www.cio.com/article/3156806/cio-role/cruise-ship-cio-jettisons-aging-application-infrastructure.html This is not just a website upgrade or an integration of multiple systems, it's a complete overhaul. This explains why there's no option to roll back. It still doesn't excuse them entirely as IMO many of these issues should have been caught in testing, but it does soften my rage. I still can't login at all. I got an email from royal asking for my phone # and the best time to contact me so they can troubleshoot with me. At least they're trying. As soon as I saw Agile I knew why their quality sucks. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
applehazar Posted March 23, 2018 #1597 Share Posted March 23, 2018 I see what you mean. I added my number. It now says pending, hoping they will show up soon. Hm, why in the world wouldn't the agent know I needed to add my crown & anchor number? Good luck. I have been pending for 10 Days all I get are automatic replies saying they will contact me sometime in the future. Maybe 2025. I also now get emails with future cruise deals and my level is wrong Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
blackshirt Posted March 23, 2018 #1598 Share Posted March 23, 2018 I see what you mean. I added my number. It now says pending, hoping they will show up soon. Hm, why in the world wouldn't the agent know I needed to add my crown & anchor number? Do you have any pending reservations numbers you could add? When I first added my C&A number, I got that “pending” also but as soon as I entered a reservation number for a pending cruise, everything populated. Link to comment Share on other sites More sharing options...
applehazar Posted March 23, 2018 #1599 Share Posted March 23, 2018 Do you have any pending reservations numbers you could add? When I first added my C&A number, I got that “pending” also but as soon as I entered a reservation number for a pending cruise, everything populated. I do. I thought they were combining all lines. I have a Celebrity coming up. But when I put the reservation number it it says no such reservation number exists Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Jarmo Posted March 24, 2018 #1600 Share Posted March 24, 2018 As soon as I saw Agile I knew why their quality sucks. True. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now