nelblu Posted March 25, 2019 #651 Share Posted March 25, 2019 1 hour ago, Host Clarea said: Have you tried the usual: clear cookies, clear cache, private browsing mode, different browser? Finally, able to get to my cruise planner after clearing history & cookies. Link to comment Share on other sites More sharing options...
Clarea Posted March 25, 2019 #652 Share Posted March 25, 2019 1 minute ago, nelblu said: Finally, able to get to my cruise planner after clearing history & cookies. Thanks for reporting back. Good to know that the usual fixes are still helpful. Link to comment Share on other sites More sharing options...
Cam Dizzle Posted March 26, 2019 #653 Share Posted March 26, 2019 (edited) Delete Edited March 26, 2019 by Cam Dizzle Link to comment Share on other sites More sharing options...
uswings Posted March 26, 2019 #654 Share Posted March 26, 2019 On 3/23/2019 at 2:00 PM, jeepchick444 said: I still cannot access any prices for sailings out of NJ for what seems like weeks now also,,,,hope this gets resolved soon!!😞 Jeepchick444 Have you reported anything to RC. I'm sure it's not going to help, but just hoping something changes soon. I've reported it so many times! Are you able to see any prices? I'm just having problems with interiors. Link to comment Share on other sites More sharing options...
jeepchick444 Posted March 26, 2019 #655 Share Posted March 26, 2019 1 hour ago, uswings said: Jeepchick444 Have you reported anything to RC. I'm sure it's not going to help, but just hoping something changes soon. I've reported it so many times! Are you able to see any prices? I'm just having problems with interiors. hi yes i have reported two separate times regarding problems and never get a response.i have cleared my computer of the usual recommendations and try on several devices and no luck,,,,i can however access other sailings but none of which i am interested in at this time,,,,,most sailings out of NJ i am unable to price but yes actually i am looking at interiors also!!! very frustrating for sure!! good luck!! Link to comment Share on other sites More sharing options...
Rare CruisinCrow Posted March 29, 2019 #656 Share Posted March 29, 2019 I'm trying to book an activity for our upcoming Grandeur cruise on the RC website. I would also like to book for my sister, who is under a different reservation number. But when I get through the whole process and click on Add to Cart, I keep getting an error that says I have to select at least one guest. It's clear that I have myself and my sister selected. I've even tried unchecking my name and adding it back but I get the same error. Has anyone else had this issue when trying to include someone on the different reservation? Any workarounds besides calling customer service? Link to comment Share on other sites More sharing options...
Clarea Posted March 29, 2019 #657 Share Posted March 29, 2019 4 minutes ago, CruisinCrow said: I'm trying to book an activity for our upcoming Grandeur cruise on the RC website. I would also like to book for my sister, who is under a different reservation number. But when I get through the whole process and click on Add to Cart, I keep getting an error that says I have to select at least one guest. It's clear that I have myself and my sister selected. I've even tried unchecking my name and adding it back but I get the same error. Has anyone else had this issue when trying to include someone on the different reservation? Any workarounds besides calling customer service? Have you tried using a different browser? Link to comment Share on other sites More sharing options...
Rare CruisinCrow Posted March 29, 2019 #658 Share Posted March 29, 2019 18 minutes ago, Host Clarea said: Have you tried using a different browser? Good idea, but unfortunately that didn't fix it. I get the same error on Chrome and Firefox. On IE, I can't even get to my Cruise Planner at all! Sigh... I guess I'll just book for myself and my sister will have to book her own. Link to comment Share on other sites More sharing options...
Clarea Posted March 29, 2019 #659 Share Posted March 29, 2019 42 minutes ago, CruisinCrow said: Good idea, but unfortunately that didn't fix it. I get the same error on Chrome and Firefox. On IE, I can't even get to my Cruise Planner at all! Sigh... I guess I'll just book for myself and my sister will have to book her own. Are yours and your sister's reservations linked? Link to comment Share on other sites More sharing options...
Rare CruisinCrow Posted March 29, 2019 #660 Share Posted March 29, 2019 2 minutes ago, Host Clarea said: Are yours and your sister's reservations linked? I don't know. I was able to put in the name and reservation number and it found her and let me select her. But when I went to Add to Cart, I got the error message about needing to select someone. Link to comment Share on other sites More sharing options...
Rare h20skibum Posted March 29, 2019 #661 Share Posted March 29, 2019 I don't know. I was able to put in the name and reservation number and it found her and let me select her. But when I went to Add to Cart, I got the error message about needing to select someone. We ran into a similar situation trying to book shows for us, and for our friends on Harmony. I assume that your reservations are linked, if it is finding your sister. In our case, when I went through the process, selecting us, then adding guests from another reservation, when I checked the cart at checkout, it was missing our friends. If I recall, it gives you an option to edit your cart before you checkout. At that point, I went back and added them again, and it worked that way. You may want to try and edit your cart and see if that works for you. Please report back if it does. Past Reviews post 184 Link to comment Share on other sites More sharing options...
Rare CruisinCrow Posted March 29, 2019 #662 Share Posted March 29, 2019 (edited) 6 minutes ago, h20skibum said: In our case, when I went through the process, selecting us, then adding guests from another reservation, when I checked the cart at checkout, it was missing our friends. If I recall, it gives you an option to edit your cart before you checkout. At that point, I went back and added them again, and it worked that way. You may want to try and edit your cart and see if that works for you. Please report back if it does. Tried that but got the same error message. The website has issues. 🙄 Edited March 29, 2019 by CruisinCrow Link to comment Share on other sites More sharing options...
Clarea Posted March 29, 2019 #663 Share Posted March 29, 2019 7 minutes ago, CruisinCrow said: Tried that but got the same error message. The website has issues. 🙄 Not worth messing with the website, I'd just call RC to book your activity. Link to comment Share on other sites More sharing options...
Rare CruisinCrow Posted March 29, 2019 #664 Share Posted March 29, 2019 3 minutes ago, Host Clarea said: Not worth messing with the website, I'd just call RC to book your activity. I think so too. I'll just call or have my sister book separately. Link to comment Share on other sites More sharing options...
Clarea Posted March 29, 2019 #665 Share Posted March 29, 2019 1 minute ago, CruisinCrow said: I think so too. I'll just call or have my sister book separately. I think you can make one call and book both of you. If it's an excursion, you want to be in the same group. 1 Link to comment Share on other sites More sharing options...
Kruzer Zuker Posted March 29, 2019 #666 Share Posted March 29, 2019 (edited) Called them at least 5 times in the past week and every time a new glitch. Where can I find room amenities details? Edited March 29, 2019 by Kruzer Zuker Link to comment Share on other sites More sharing options...
Clarea Posted March 29, 2019 #667 Share Posted March 29, 2019 29 minutes ago, Kruzer Zuker said: Called them at least 5 times in the past week and every time a new glitch. Where can I find room amenities details? What do you mean by room amenities? Link to comment Share on other sites More sharing options...
Kruzer Zuker Posted March 29, 2019 #668 Share Posted March 29, 2019 9 minutes ago, Host Clarea said: What do you mean by room amenities? Such as mini fridge and safe. I go to Symphony page, click on rooms, click on balcony and nothing happens. The website keeps tp showing me a video of royal suite. Link to comment Share on other sites More sharing options...
Clarea Posted March 29, 2019 #669 Share Posted March 29, 2019 45 minutes ago, Kruzer Zuker said: Such as mini fridge and safe. I go to Symphony page, click on rooms, click on balcony and nothing happens. The website keeps tp showing me a video of royal suite. Every stateroom on Symphony has a mini-fridge and safe. 1 Link to comment Share on other sites More sharing options...
Mvwingnut Posted March 30, 2019 #670 Share Posted March 30, 2019 I have been trying to make a payment to our account and it keeps erroring on me and not letting me make a payment. Has anyone else having trouble with this? I have an email into RCI but of course they have not answered me. Link to comment Share on other sites More sharing options...
Rare twangster Posted March 30, 2019 #671 Share Posted March 30, 2019 No surprises with Royal IT. Have you tried calling them? Link to comment Share on other sites More sharing options...
Sobro Posted March 30, 2019 #672 Share Posted March 30, 2019 Try using Internet Explorer. Neither Firefox nor Chrome would work for me, both throwing errors. Link to comment Share on other sites More sharing options...
cb at sea Posted March 30, 2019 #673 Share Posted March 30, 2019 Just call and do it on the phone...ask for a e-mail receipt. Link to comment Share on other sites More sharing options...
orkaren1 Posted March 30, 2019 #674 Share Posted March 30, 2019 This happened to me last month. I sent an email and then just made the payment via phone. About a week later I received an answer to my email telling me there was nothing wrong with their online payment system and that I should just try again. Of course the next time I went online I was able to make a payment. Just some weird glitch in their system. Link to comment Share on other sites More sharing options...
Ashland Posted March 30, 2019 #675 Share Posted March 30, 2019 Sorry...but I would never make a payment final or otherwise on the website....I need to talk to a real live human ! Link to comment Share on other sites More sharing options...
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