Biker19 Posted November 28, 2017 #26 Share Posted November 28, 2017 Attaching pics. You need a hosting site which CC allows. Link to comment Share on other sites More sharing options...
Blast123 Posted November 28, 2017 Author #27 Share Posted November 28, 2017 (edited) Leaving from Fort Lauderdale, I notified RCCL on the ship. The desk said they were communicating with the head office. Edited November 28, 2017 by Blast123 Link to comment Share on other sites More sharing options...
Merion_Mom Posted November 28, 2017 #28 Share Posted November 28, 2017 Oh, that is gross. My skin is crawling. I could not have slept in that room. icckkkkk Link to comment Share on other sites More sharing options...
Rare grouchomarx Posted November 28, 2017 #29 Share Posted November 28, 2017 Leaving from Fort Lauderdale, I notified RCCL on the ship. The desk said they were communicating with the head office. Omg I would have died. That's just awful. Link to comment Share on other sites More sharing options...
Langley Cruisers Posted November 28, 2017 #30 Share Posted November 28, 2017 Disgusting. So sorry that you had to endure this. I suggest you send a polite e-mail and include the pictures. I'm not sure how anyone at Corporate could just ignore this. Link to comment Share on other sites More sharing options...
Blast123 Posted November 28, 2017 Author #31 Share Posted November 28, 2017 I've emailed RCCL last night and have attached the pictures just now. How do I edit the title of this post? Link to comment Share on other sites More sharing options...
Clarea Posted November 28, 2017 #32 Share Posted November 28, 2017 I've emailed RCCL last night and have attached the pictures just now. How do I edit the title of this post? If you want to change the title of the thread, just post what you want here and I can change it. Link to comment Share on other sites More sharing options...
Blast123 Posted November 28, 2017 Author #33 Share Posted November 28, 2017 If you want to change the title of the thread, just post what you want here and I can change it. Insect Infestation from Freedom - Complaint (11/18/2017 Sailing) Link to comment Share on other sites More sharing options...
Clarea Posted November 28, 2017 #34 Share Posted November 28, 2017 Insect Infestation from Freedom - Complaint (11/18/2017 Sailing) Done. Link to comment Share on other sites More sharing options...
ticketsunlimited Posted November 28, 2017 #35 Share Posted November 28, 2017 You sure you didnt board Freedom of the Fleas by mistake? that's brutal Link to comment Share on other sites More sharing options...
dwayneb236 Posted November 28, 2017 #36 Share Posted November 28, 2017 That is pretty gross but as for compensation I just don't get it. What is a fair compensation for an act of God that can't be helped? Maybe $20 bucks of OBC? Is the complaint that Royal acted too slowly? I would be ticked off but not sure I would expect any more than a sorry about that. That's just me though. Link to comment Share on other sites More sharing options...
Lady Chew Posted November 28, 2017 #37 Share Posted November 28, 2017 OMG - that is horrible. We're kind of roll-with-the-punches people, "ship happens" and all of that ... but they should have at least sent you a bottle of wine and some chocolate-covered strawberries (that's what we've received a few times in response to problems) ... or some OBC .. don't know what they can do now, though, other than apologize. Link to comment Share on other sites More sharing options...
harry0 Posted November 28, 2017 #38 Share Posted November 28, 2017 I agree it is very unusual-but this is a act of God-not one of the plagues-but still a nature thing Freedom of the Fleas-Love it! Link to comment Share on other sites More sharing options...
Merion_Mom Posted November 28, 2017 #39 Share Posted November 28, 2017 OMG - that is horrible. We're kind of roll-with-the-punches people, "ship happens" and all of that ... but they should have at least sent you a bottle of wine and some chocolate-covered strawberries (that's what we've received a few times in response to problems) ... or some OBC .. don't know what they can do now, though, other than apologize. S/He said that no one came to their cabin to clean up the bugs <shudder> until 2 a.m. That's not ok. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Smyles Posted November 28, 2017 #40 Share Posted November 28, 2017 This reminds me of when I was in high school. I went away to a leadership camp. We all had private rooms in a chalet in the middle of nowhere. First evening when we all went to bed I found my room full of moths (a LOT of moths). I poked my head back into the hall and didn't see any other students running around the hallway grossed out so I assumed it was just part of the experience. I left the far light on in my room and went to bed. In the morning they did room inspections while we were at breakfast. There was a long list of things to pass inspection including not having left any lights on. They announced who pass and who failed and they noted that I had left my lights on...then they commented that they assumed this was my attempt to keep the many, many moths contained to one area of the room and I won an award for being the best camper. Seems I was the only one with a bug problem and they felt I was quite impressive for not freaking out (which I did but I contained my freak out lol). They quickly took care of the bug problem. For a paid cruise I feel like while this isn't the cruise ships fault, they should have dealt with it immediately (which it seems they more or less did) and then they really should have attempted to redeem themselves with a token something to help set you back on track for a carefree vacation. I wouldn't expect huge compensation but I would hope they would offer a free specialty dinner, bottle of wine or even a massage to destress after all those bugs!! Link to comment Share on other sites More sharing options...
BlueHerons Posted November 28, 2017 #41 Share Posted November 28, 2017 Gosh that is creepy! However, I'm sure RC did the best they could to handle a weird emergency in the middle of the night for thirty cabins. It isn't like all of their staff is awake either. I would just chalk it up to a funny memory and move on. Link to comment Share on other sites More sharing options...
Luckynana Posted November 28, 2017 #42 Share Posted November 28, 2017 I don't understand why they didn't move you to another room until it was taken care of...guessing the ship was fully booked? What a horrific experience for you! Sent from my SM-J320P using Forums mobile app Link to comment Share on other sites More sharing options...
Ashland Posted November 28, 2017 #43 Share Posted November 28, 2017 S/He said that no one came to their cabin to clean up the bugs <shudder> until 2 a.m. That's not ok. Sent from my iPhone using Forums The time it took for them to come and change the sheets is concerning. Our toddler grandson in the connecting cabin had a bit of an "accident" when we were on HOTS recently one evening at about 10:30pm. We called housekeeping and was a bit surprised they were knocking on the cabin door with clean sheets in less than 10 min...very quick response we thought. Link to comment Share on other sites More sharing options...
debruyn5 Posted November 28, 2017 #44 Share Posted November 28, 2017 We were on the same cruise and thanks to my children leaving the main lights on and the balcony door open we had the same issue. Our solutions was to grab another drink and enjoy the night. I'm not sure how this is a all RC fault, there were tons of flies on deck 12 when we left as well.... Link to comment Share on other sites More sharing options...
Yorkvillain Posted November 28, 2017 #45 Share Posted November 28, 2017 Thanks for posting the photos Blast. That is beyond disgusting. Link to comment Share on other sites More sharing options...
Rare tennislvr8 Posted November 28, 2017 #46 Share Posted November 28, 2017 That's disgusting and I am extremely laid back. I would have wanted a new room. I would have camped out at guest services until they got tired of seeing and hearing me complain. I DETEST bugs of kinds and sizes. Sent from my SM-G935V using Forums mobile app Link to comment Share on other sites More sharing options...
Merion_Mom Posted November 28, 2017 #47 Share Posted November 28, 2017 Thanks for posting the photos Blast. That is beyond disgusting. A picture truly IS worth a thousand words. :o Link to comment Share on other sites More sharing options...
Clarea Posted November 29, 2017 #48 Share Posted November 29, 2017 A picture truly IS worth a thousand words. :o Or in this case, a thousand flies!!!;p Link to comment Share on other sites More sharing options...
Merion_Mom Posted November 29, 2017 #49 Share Posted November 29, 2017 Or in this case, a thousand flies!!!;p Of course, all things considered, better flies than some other insect possibilities. :o:o:o Link to comment Share on other sites More sharing options...
TNcruising02 Posted November 29, 2017 #50 Share Posted November 29, 2017 (edited) That is terrible. Even though RCL isn't at fault for the bugs getting in, I think that they are responsible once the bugs entered your cabin. They should have resolved the issue as soon as possible and I do think they should have offered something for your discomfort. I wish they had responded better to your situation. You and your family deserved a better response than what you received. Edited November 29, 2017 by TNcruising02 Link to comment Share on other sites More sharing options...
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