Royal Caribbean and Celebrity Cruises Merging Accounts Into One

[A Pisces]

Do you have a booked cruise? I read this thread just now,

 

https://boards.cruisecritic.com/showthread.php?t=2608830

 

and it says in the first post something from RCI about the new web site.

Maybe while they are merging, some will have trouble logging into the site, unless you have a cruise booked.

[Stephluva2711]

I cleared my cookies because I was getting a bad request gateway and not it's working.. granted I was able to access the original site just fine.

 

 

Updating on this

 

While some parts still work, majority of my cruises is still not working for me either. Certain clicks still get me bad gateway request. Has been happening since the site updated.

[Luke gs Daddy]

I cleared my cookies because I was getting a bad request gateway and not it's working.. granted I was able to access the original site just fine.

 

 

This^^^^

Worked for me and no issues.

[iluvbkk]

I’m having the same problem. I was directed to change my password on their updated webpage and now I can’t get in. I’m getting the same message. I know they are rolling out a new site so I figure there are glitches but I’ve tried for two days.

 

 

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[LB_NJ]

I called this morning. They said lots of people were having problems and to try again on Monday.

[Luke gs Daddy]

Try clearing your browser and clear cookies!

It works!

Just saying.

[Biker19]

^ or use incognito mode.

 

Biker, who is surprised this thread survived this long without being merged with the main new site thread.

Edited March 11, 2018 by Biker19

[ewt715]

Royal still has not learned not to touch computers they only screw things up.

[mcatmcat]

I have 3 upcoming cruises

1

2

3

 

I click on #3 and #2 and the reservation will open but if I click on #1 I receive a message telling me to come back later

 

Solution that I found

 

Reservation #1 will only open if I click first on reservation #2

 

Some things are so complicated with royal website 🤨

 

 

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[asctony]

The person that publishes the Royal Caribbean Blog posted a back door link to the old way to access My Cruises on twitter. It worked for me.

 

Shak

 

Would you please post the link to get into the back door the old way?

Thank you!!!!

[champagne123]

I realize I am late to the party...I just went through an hour of hell trying to log on and change passwords on both Celebrity and RCCL. I have a cruise booked on both. The new website, needless to say...SUCKS. Why why why do they have to keep changing everything.

[asctony]

Would you please post the link to get into the back door the old way?

Thank you!!!!

This one may work?

https://secure.royalcaribbean.co.uk/mycruises/processLogin.do

Yes, it did for me. Try it.

Edited March 11, 2018 by asctony

[Cruise for vacation]

Missing a lot of information. Not sure why they would not roll out a complete system, who does that rollout in pieces.

[Biker19]

Not sure why they would not roll out a complete system, who does that rollout in pieces.

RCI does.

[Shak]

Would you please post the link to get into the back door the old way?

Thank you!!!!

 

Shak

[ricka47]

I can get in now but if I try to access the Cruise Planner, it gives me a 404 error.

[14Terry]

I used my email address as my userID and was emailed a link to update my password, which I did. Was then able to sign in with no further issues. Happy cruising everyone !

 

 

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[BillOh]

I stopped reading a few pages back, but just got an email saying my edocs are ready The link doesn't work.

[Pstreet12]

I'm really curious how they are going to handle merging the two.

I’m more curious about WHY they are doing this ( other than the obvious: testing all of us before letting us book anything. :-). )

[Lloyd555]

I’m more curious about WHY they are doing this ( other than the obvious: testing all of us before letting us book anything. :-). )

Good point.

Does it say anywhere what's new in the update - and what's no longer going to be there - when it's running properly?

 

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[TCBFlash]

Try clearing your browser and clear cookies!

It works!

Just saying.

 

I cleared my cookies because I was getting a bad request gateway and not it's working.. granted I was able to access the original site just fine.

 

I'm glad to hear some people are having success but I've tried these things with 2 different browsers and still not able to get in. (Blue screen with the try again later response) I am able to get in through the back door way, but it still will not accept my payment for a cruise planner purchase. I have been trying for 3 days. What a clown show this whole thing is.

[maggiecharlie]

I’m having the same problem. I was directed to change my password on their updated webpage and now I can’t get in. I’m getting the same message. I know they are rolling out a new site so I figure there are glitches but I’ve tried for two days.

 

 

Sent from my iPhone using Forums

 

 

 

Try using your email address instead of your user ID that worked for me.

 

 

 

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[nelblu]

I thought my problem was resolved, however, after I get to the cruise planner and want to look at excursions/specialty restaurants, it asks to log in--I do and it brings me back to the previous screen. Did it 3 times and as my boss used to say it is simply a "circle jerk".

 

I am able to look at all of my cruises taken and they left one out--7 night Grandeur Feb. 3, 2001. Good thing I keep an Excel spreadsheet. I'll wait and see if it self corrects.;p

[shirleygr]

I can finally get into my account, but when I click on Cruise Planner, I get a page saying "Bad Request." I tried to get in through my DH's account with the same result. Luckily I don't cruise until June, but still annoying. I guess RC hasn't heard of testing before launching. :rolleyes:

[WrittenOnYourHeart]

I stopped reading a few pages back, but just got an email saying my edocs are ready The link doesn't work.

 

Try going in via the "Already Booked" menu. My docs aren't ready yet (figured I'd try), but I was able to get to that part via that method.

 

Still can't get into my Cruise Planner, but hey, it's progress. I think.