Royal Caribbean and Celebrity Cruises Merging Accounts Into One

[awestover89]

Existing thread is at https://boards.cruisecritic.com/showthread.php?t=2608830

 

The main reason for the change is to sync up Celebrity and Royal accounts so you can manage cruises across both lines from one place, but there are definitely some growing pains.

[39august]

I signed in to the new log in screen But now I cannot open the basic RCI website screen. When I click on the icon, I get the notice, "bad request". So how do I now get into the website, please?

[fsjosh]

I signed in to the new log in screen But now I cannot open the basic RCI website screen. When I click on the icon, I get the notice, "bad request". So how do I now get into the website, please?

 

According to all the threads on here about that, you need to clear your cookies and cache.

[steveru621]

Not sure which one actually works, but you either have to clear your cookies for RCI or your browsers cache.

[molly361]

According to all the threads on here about that, you need to clear your cookies and cache.

Ditto this

 

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[CarpeCerevisi]

They could have easily synced RCI and Celebrity accounts without totally redesigning the user interface. I think they did this just to play with our minds.[emoji41]

 

 

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[depplep]

Or just don't deal with RCCL anymore. In this day and age there is no excuse for a non working website. I've already bought my airfare to Venice, so I'm either going to Venice or not going on a cruise. Their web issues are unacceptable.

[Big_G]

And no one should have to go through all this. Pathetic. As usual.

 

It certainly boggles the mind.

 

 

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[Peeker28]

I hate that you have to put in all the information about your cruise just to get the cruise planner to come up. When you have multiple cruises and cabins it's not easy to memorize the information. I miss the countdown also. This new website is so juvenile looking

[Biker19]

This new website is so juvenile looking

but matches the new RCI app.:p

[steveru621]

The old link worked for me.

 

They are definitely using a new database on the site. The old link brings up all my booked cruises, the new leaves off the last on on the list.

 

Took them 6 months to get the cruise selection website redone. This new change should take them just as long?

[steveru621]

I hate that you have to put in all the information about your cruise just to get the cruise planner to come up. When you have multiple cruises and cabins it's not easy to memorize the information. I miss the countdown also. This new website is so juvenile looking

 

Yeah it only has the countdown for your next booked cruise. Juvenile is RCI's effort to make it easier to use. :D

[voyager70]

Woohoo!! I was finally able to login using my email (old username didn't work) & had to change my password. Everything looks ok - for now! Best of luck to everyone still having issues.

[voyager70]

I was able to sign in, but it took a few minutes for it to get my previous cruises info right. Still no access to Cruise Planner.

 

I sent a note to the Royal IT Dept.

 

They sent back a picture of themselves in a meeting discussing the pressing issues.

 

 

 

dp

 

Love it!!

[fishbonz]

Here is a though,,,,, hey royal change it back!!!!!!!!

[2nsmom]

on hold right now with RC...haven't been able to get into account for several days. I've reset my password numerous times....hoping they can help me:'):'):'):'):'):')

[sheezsmith]

Same here, extremely frustrating as are most IT interactions with Royal.

[lr657]

I was unable to access the new web site until yesterday. I went on the Royal FB page and sent a message. Surprisingly I received a fast reply, and the person on the other end worked with me until I was able to get on. 3 of our booked cruises were missing, but I didn't have difficulty adding them. When I added my C&A number our cruise points showed up correctly. We were lucky enough that our cruise history was correct. Signed on again this morning, and amazingly everything is still there!!!

 

I actually miss the old site! I agree with others that the site is not user friendly. The site includes minimal information except for cabin details and the ability to make a payment. No countdown or summary page to easily view balance, dining times, cruise planner bookings, ect. I hope they are still working on the site and that this information will eventually be added. Just takes too much effort to find anything!

 

Has anyone discovered a way to sign into C&A to set preferences and gift choices?

[HicksRA]

I clicked on “About Us” and this came up appropriately.

Pretty much explains their website.

 

 

 

 

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[swoopy2110]

Thread #43221 on the subject

[39august]

Now I can open the web page by typing it in and not using my desktop icon. But it is telling me to sign in again, and is again giving me the "try later" message. I'm giving up for now. Hope it will work before I leave for my cruise in late April so I can print my luggage tags.

[Psycho and Barb]

Has anyone found a backdoor or way to access their Crown and Anchor Account?

 

 

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[GTO-Girl]

Now I can open the web page by typing it in and not using my desktop icon. But it is telling me to sign in again, and is again giving me the "try later" message. I'm giving up for now. Hope it will work before I leave for my cruise in late April so I can print my luggage tags.

 

We sail on 4/29 and I printed my luggage tags today.

 

Do “not” log onto the website!!! Click on “already booked” and fill in your name, Resv, etc there. Your should be able to click on your online checkin info from there.

 

Hope it works for you!!

[kruzerci]

I think CruiseCritic should do a cover story on the lack of usability of the site going on four days now and light a fire under their @sses. Nothing seems to get things done like bad publicity these days.

[CarpeCerevisi]

Does anyone else find it disturbing that one can do things such as enter and print SetSail Pass info as well as make payments on a cruise without ever having to supply a password?

 

 

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