Cruise Personaliser down?

[Onelung]

Anyone else having trouble accessing Cruise Personaliser?  It keeps saying "we are preparing your holiday, please try again in 24 hours" even though I booked this months ago and have previously accessed cruise personaliser.

 

Any thoughts?

[Son of Anarchy]

We can access Cruise Personaliser this morning.  Might have just been a glitch yesterday.

[FangedRose]

Often happens

[philred]

had the same problem on tuesday was able to gain acess on wednesday night all ok now

[Goosebear Mum]

Yes, it’s a problem for me too.  Booked a tour 2 days ago. Now I’m getting that same error message, and have done since yesterday evening. It’s still happening this evening.  

[paulw26]

Ive had this problem all week, its not satisfactory and have complained to P&O

 

[Fatchemist]

I had issues with it last night, it was not available for several hours, same "we are preparing your holiday...." as mentioned before. I was trying to book our flight seats, along with those for friends on a separate booking. Access to their personaliser was also problematic.  I finally got access on both accounts much later on, and fortunately managed to book our seats. I have sent a message to P&O who have got back to say they're investigating, so we shall see what they have to say... 

[jeanlyon]

I have a different problem.  Could always log in using my name and date of birth, now I have to do with my husband's name and date of birth?  Bizarre.

[Goosebear Mum]

Yay, I am ‘in’ !!! It deigns to know me again 😉 

[paulw26]

20.24 Friday evening ……… Again...."We are currently preparing your Cruise Personaliser, please allow 24 hours after booking to access your cruise information"..... booked the cruise in September!!  It worked at 8am, the service provider needs an IT boost I think. P&O advertise 24 hour access.

[philred]

tried to access cruise personaliser this evening to my amazement it is down again it just gives the same message again please allow 24 hours after booking  ??????? we booked our forthcoming cruise in june  all very strange it needs sorting ASAP  it is getting tiresome now 

[besberry]

Been down for me for over a week now.  We set sail in January.  I've tried on both Firefox and Edge (eek).  All to no avail.  I always thought Royal Caribbean's site was rubbish, but P&O is matching them now.

[terrierjohn]

I had no problem accessing the personaliser this morning and printing off our E tickets using my chrome browser.

[jeanlyon]

and I can now log in as myself.

[sandancer]

On 11/23/2018 at 8:27 PM, paulw26 said:

20.24 Friday evening ……… Again...."We are currently preparing your Cruise Personaliser, please allow 24 hours after booking to access your cruise information"..... booked the cruise in September!!  It worked at 8am, the service provider needs an IT boost I think. P&O advertise 24 hour access.

Under 3 weeks to go and I can’t log in using either my or my husbands details. 

[sandancer]

6 minutes ago, jeanlyon said:

and I can now log in as myself.

Was that tonight Jean?

[Goosebear Mum]

It was working for me yesterday, but it’s not working now. Seems evenings are the most temperamental for me.  I will need to print out luggage labels and tickets soon, so I hope it is fixed! 

 

GBM

 

[Eglesbrech]

Yes it seems to be playing up back and forth. Even when you can log in there are random issues with functionality as well eg it won’t show the excursions.

[sandancer]

It’s working this morning. 

[tring]

The booking system is not working properly at present - or isn't for the cruise I just tried to access.  Clicking 'book now' just gives a long wait, then an error message.  Let's face it probs with the P&O website are not unusual 🙂

 

[Eglesbrech]

Yes all systems down, there is a message on the front page of the web.

 

I ended up having to call them about something and they are dead in the water so it’s not just the external part that is down, the P&O operators can’t see anything either.

[jeanlyon]

Yes it was last night, but nothing is working today.

[kalos]

Just signed into my cruise  personaliser tonight (17.18pm).

Get in there whilst it's still working

[Clodia]

Just been in to book another excursion I fancied. Glad it was working, or I would not have bothered to try again.

[Arnie70]

Is it down again? Tried logging in but kicked straight out??