RCCL Service?

[BecciBoo]

You tell me,...... YESTERDAY, I emailed Vision of the seas concerning our next cruise at VI_Restaurantoperationscoodernator@rccl.com (every ship has this site with their own initials)  as I have on every cruise...to request a table in main dining.  

TODAY I received this answer:

 

 

Good day Ms. XXXX,

Table has been assigned as requested , table for 2 near the window - AQUARIUS Dining Room - Deck 4

 

That is the best service one can ask for....just another reason I support the service RCCL stands for in most cases on this board...another side of the story.

They have always done everything in their power to provide my requests and correct any issues we've had.  That's why we cruise them most of the time.

 

[voyager70]

Nice to see a positive post regarding RCCL service. Thanks for sharing.

 

[Diver2014]

Wow, that's awesome.  We're on Harmony next January. I have never had a complaint about anything on RCCL ships other than I wish we had more time to spend on them! 

[Big_G]

Nicely done. Have a blast.

[Twin Dad]

42 minutes ago, BecciBoo said:

You tell me,...... YESTERDAY, I emailed Vision of the seas concerning our next cruise at VI_Restaurantoperationscoodernator@rccl.com (every ship has this site with their own initials)  as I have on every cruise...to request a table in main dining.  

TODAY I received this answer:

 

 

Good day Ms. XXXX,

Table has been assigned as requested , table for 2 near the window - AQUARIUS Dining Room - Deck 4

 

That is the best service one can ask for....just another reason I support the service RCCL stands for in most cases on this board...another side of the story.

They have always done everything in their power to provide my requests and correct any issues we've had.  That's why we cruise them most of the time.

 

That's great service indeed, thanks for sharing.  Where were you able to find the email address?  I have a similar request for our upcoming Independence cruise but I would be completely guessing at the abbreviation for the email address.

[Clarea]

6 minutes ago, Twin Dad said:

That's great service indeed, thanks for sharing.  Where were you able to find the email address?  I have a similar request for our upcoming Independence cruise but I would be completely guessing at the abbreviation for the email address.

 

Just use the generic rcldining@rccl.com and they will forward to the appropriate people onboard.

[Twin Dad]

Thank you Bob.

[nelblu]

12 minutes ago, Host Clarea said:

 

Just use the generic rcldining@rccl.com and they will forward to the appropriate people onboard.

 

Same here.

[Clarea]

44 minutes ago, Twin Dad said:

Thank you Bob.

 

You're welcome.

[mayleeman]

OP: I don't usually point out typos on boards, but is that email supposed to include the spelling"coordinator" or did the RCCL person setting it up make the typo? If it is a typo, I thought people would not want to cut and paste.

[ditmar2007]

I mailed and asked for OBC as a share holder. Positive answer within a few days, even if I could not supply precisely the documentation they asked for due to living i Denmark

[cruiseguy1016]

48 minutes ago, Host Clarea said:

 

Just use the generic rcldining@rccl.com and they will forward to the appropriate people onboard.

 

This is also the email address I use when I have a specific request for the dining room. I have always gotten a response within a day or two and they have always honored my request.

[BecciBoo]

2 hours ago, Twin Dad said:

That's great service indeed, thanks for sharing.  Where were you able to find the email address?  I have a similar request for our upcoming Independence cruise but I would be completely guessing at the abbreviation for the email address.

Got it from MJ (Liberty Concierge) when we were last on Vision.  I can tell some of them: MR for Mariner, NV for Navigator, LB for Liberty, VG for Voyager, FR for Freedom and RA for Radiance.  Hope those are right, it's not always logical.  Don't know what the big ships are.  But you can find that out from your Concierge on your next cruise, they have all of them

Edited March 5, 2019 by BecciBoo
sp

[Twin Dad]

22 minutes ago, BecciBoo said:

Got it from MJ (Liberty Concierge) when we were last on Vision.  I can tell some of them: MR for Mariner, NV for Navigator, LB for Liberty, VG for Voyager, FR for Freedom and RA for Radiance.  Hope those are right, it's not always logical.  Don't know what the big ships are.  But you can find that out from your Concierge on your next cruise, they have all of them

Thank you

[cementhands]

4 hours ago, BecciBoo said:

You tell me,...... YESTERDAY, I emailed Vision of the seas concerning our next cruise at VI_Restaurantoperationscoodernator@rccl.com (every ship has this site with their own initials)  as I have on every cruise...to request a table in main dining.  

TODAY I received this answer:

 

 

Good day Ms. XXXX,

Table has been assigned as requested , table for 2 near the window - AQUARIUS Dining Room - Deck 4

 

That is the best service one can ask for....just another reason I support the service RCCL stands for in most cases on this board...another side of the story.

They have always done everything in their power to provide my requests and correct any issues we've had.  That's why we cruise them most of the time.

I’ll utilize your info next cruise. Perfect!

Great info. So much to learn on cruise critic. Many thanks. 

I usually reach out to the cruise director pre cruise for info on Zumba and dancing for my wife. Every time the CD has gotten back to me. CD list I’ve found on CC.

 

[GarlicBread]

44 minutes ago, BecciBoo said:

Got it from MJ (Liberty Concierge) when we were last on Vision.  I can tell some of them: MR for Mariner, NV for Navigator, LB for Liberty, VG for Voyager, FR for Freedom and RA for Radiance.  Hope those are right, it's not always logical.  Don't know what the big ships are.  But you can find that out from your Concierge on your next cruise, they have all of them

 Radiance is RD 

[GarlicBread]

3 hours ago, Twin Dad said:

That's great service indeed, thanks for sharing.  Where were you able to find the email address?  I have a similar request for our upcoming Independence cruise but I would be completely guessing at the abbreviation for the email address.

 

ID

[Twin Dad]

1 minute ago, GarlicBread said:

 

ID

thanks for that. 

[JHawk63]

Voyager is VY

[HBE4]

A list of 2-digit ship codes can be found here.  Scroll down a bit.

 

 

Edited March 5, 2019 by HBE4

[Twin Dad]

emailed both the general dining address provided by Bob and the ship specific address in OP's post (with edits) almost 72 hours ago and not even an automatic reply email response.  Still 3 weeks away from our sailing but was trying to arrange something special for one of our daughters who has been in and out of the hospital about 15 days of the last month.

 

[dedels]

How far in advance of sailing would you recommend reaching out to dining re these kinds of requests? 

 

Is there such thing as "too early"?

[Biker19]

Just now, dedels said:

How far in advance of sailing would you recommend reaching out to dining re these kinds of requests? 

 

Is there such thing as "too early"?

2 weeks.

 

Yes.

[The Fun Researcher]

Great to hear OP!

 

I did our request about a week and a half ahead of time for our March 15 Navigator cruise.  Haven't heard back, and don't necessarily expect to.  I'll verify where we're at once on board.  We do my time dining, but tend to go toward the early side of the dining hours and if we like the table and wait staff we will request the same table for the rest of the cruise.  They can usually accommodate this as long as you don't try to schedule a time right in the middle of dining hours, like 6:30-7:30.   This allows us to get to know our wait staff, but also have the flexibility to change our dining time for a day or two if we need to.

 

Dan

[Twin Dad]

4 minutes ago, Biker19 said:

2 weeks.

 

Yes.

Thanks Biker, guess I'm a little too early then.