GUEST BEHAVIOUR - WHEN SHOULD CRUISE LINE STEP IN??

[Shih-tzu]

Just returned from the 3-10 May cruise on the Gem from Boston to Bermuda.   Overall a great cruise but just one complaint.....

 

We were blessed with a middle-aged "lady" who screamed most of the time and it was liberally laced with multiple f-bombs and other coarse language.   She spent a lot of her time up at the bar and smoking area on Deck 13 but she could be heard by those of us when we were on deck 12 at the pools as well.   I've worked in the military for many years, and have never heard anything like that before.  Not sure how people with kids explained this one to them.....

 

Our best description of her was "a parrot that a pirate would give away for squawking too loud and swearing too much".   When she showed up, or the longer she stayed, people would roll their eyes, some would get up and leave, etc.

 

At what point should or can cruise ship staff step in for cases like this.  They would have definitely heard and seen her (as did most of the ship).   Is it that they aren't supposed to be confrontational with paying passengers?   She was a feisty one, so maybe they didn't want to tangle with her (and the 4 or 5 fellows that always seemed to be with her?).   A few people mentioned that complaining probably wouldn't result in anything but who knows?   I did notice on the very last sea day she wasn't there when I was and security was walking around so maybe there were formal complaints?  Just a bit of a shame that one persons behaviour could affect so many other cruisers.  It's easy to say we could have just gone to another area of the ship, however this was the only designated smoking area for those not using the casino.

 

I have no problem with people having a good time, etc but in my opinion (and other passengers that mentioned it) this was wayyyyyyyy over the top.  

[joyy7403]

This is when you talk to the Hotel Director. He wants to make sure you enjoy your cruise. You paid for this trip too and you don’t have to listen to that. Next time, let him know.

[Shih-tzu]

Thanks Joyce.  I wasn't sure who one would complain to (and I generally don't like to complain).   I think a few of us were just gob smacked at what we were seeing/hearing.   I'll keep it in mind.   Never saw anything like it on a cruise before...

[vince_g]

I was on this cruise too, but didn't have the misfortune of running into her.  I was lucky I guess. 

 

I did have a ***** of a neighbor smoking on the next balcony, before we even left Boston.  He was out there smoking prior to muster drill and then again after.  The second time, the rain really held the smoke down.  I nicely reminded him smoking was prohibited and let him know I had reported him to guest services.  Also mentioned that I would report him each time he smoked out there.  I think his wife put an end to it, realizing if he continued, it was going to get them in trouble.

 

Guest services said they would start imposing charges on him each time he was in violation.  They were concerned enough to follow up with me on day 2.  I told them I would let them know if I smelled it while we were docked in Bermuda.  I am happy to say it did not occur again.

[Shih-tzu]

I'm surprised you didn't hear her......😄.  Guess you weren't in the pool area when she was hollering.  Glad they followed up as smoking on balconies is clearly against the rules (and is posted on their web sites, information sheets, etc).  Sad that smokers that don't follow the rules ruin it for all of us that do.   That man has a smart wife 🙂

 

[Two Wheels Only]

1 minute ago, Shih-tzu said:

That man has a smart wife

 

If she was really smart, she wouldn't have married him...unless he has money. 

[tallnthensome]

Seriously,  I hope someone would have walked up to her and just said, "Can you just shut your filthy trap for even one second? Everyone here on this ship is tired of listening to your mouth!" Sometimes that's all it takes ...... I took that approach with a woman on Holland America once in the theatre and she didn't have a whole lot to say the rest of the cruise when I was around her after that ...... Hopefully security did step in as you thought they may have at one point ...... 

[DirtyDawg]

I have always wondered why the cruise lines never offered human muzzles in the gift stores. 

 

They'd be a huge seller!!!😁

Edited May 13, 2019 by DirtyDawg

[Newleno]

From my experience unless it involves safety the cruise line employees wont do anything.  For those who take it upon themselves to act upon the criminals, well we are in a different age now, people will not admit when wrong instead they fight and cry out and claim some sort of victim-hood  and then blame you for their crime.

Edited May 13, 2019 by Newleno

[Love my butler]

Purchase some ear plugs and mind your business?

[All-ready2cruise]

Unfortunately, NCL security will not step into something like this since it NOT causing any physical problems for anyone.  If it were to become a physical altercation, then, security would step in and stop the interaction, but, not before.  There's no law against abusive language, including swearing. 

[Njkc]

So we just had a similar experience with a few passengers on the breakaway. They were loud, obnoxious and extremely rude to the staff. Anytime they were near us they were so loud and obnoxious and they would butt into our conversation. They seem to always be around us. My problem is I’m on vacation and really don’t want to be confrontational. So we would always just try to change venues when they were around. Unfortunately it really did affect our cruise, and i’ll probably take a break from cruising for a while because of it. What I did notice was these people all seemed to be ‘last minute cruise deal’ people which I think is a bummer that these people are paying half what I paid and putting a damper on my vacation.

[MJSailors]

38 minutes ago, Njkc said:

So we just had a similar experience with a few passengers on the breakaway. They were loud, obnoxious and extremely rude to the staff. Anytime they were near us they were so loud and obnoxious and they would butt into our conversation. They seem to always be around us. My problem is I’m on vacation and really don’t want to be confrontational. So we would always just try to change venues when they were around. Unfortunately it really did affect our cruise, and i’ll probably take a break from cruising for a while because of it. What I did notice was these people all seemed to be ‘last minute cruise deal’ people which I think is a bummer that these people are paying half what I paid and putting a damper on my vacation.

Just curious-how could you know that they were “last minute cruise deal people”?

Without looking at their cruise payment information,how would you know what they paid for the cruise ?

Having good manners does not always equate with a person”s wealth.

They could have been booked n a suite that they reserved over a year ago,paying a hefty cruise fare.

 

An observation -IMHO- perhaps some of the obnoxious behavior reported in this thread may be the result of NCL’s open bar- unlimited drink policy.

My DH and I were on the Breakaway several years ago. There were passengers on that cruise that appeared to take the daily 15 alcohol drink limit as a  goal rather than an option.

 

[cassie55]

4 hours ago, Love my butler said:

Purchase some ear plugs and mind your business?

Charming.  Why should I? I should be able to enjoy a quiet conversation with friends in a bar without one obnoxious person spoiling it for everyone.

[tallnthensome]

8 hours ago, Love my butler said:

Purchase some ear plugs and mind your business?

When someone is constantly yelling and using obscene language when most others are quiet it is these rude people that are more or less forcing YOU to listen to THEIR business so  ........no. That woman needed a ball gag inserted into her mouth simply put. 

[beerman2]

4 hours ago, MJSailors said:

Just curious-how could you know that they were “last minute cruise deal people”?

Without looking at their cruise payment information,how would you know what they paid for the cruise ?

Having good manners does not always equate with a person”s wealth.

They could have been booked n a suite that they reserved over a year ago,paying a hefty cruise fare.

 

An observation -IMHO- perhaps some of the obnoxious behavior reported in this thread may be the result of NCL’s open bar- unlimited drink policy.

My DH and I were on the Breakaway several years ago. There were passengers on that cruise that appeared to take the daily 15 alcohol drink limit as a  goal rather than an option.

 

NCL doesn't have a 15 drink limit, that's Carnival.

 

IMHO , there are far more who can "hold" their alcohol than those that can't. It's just like a barrel of apples there are bound to be some bad ones.

 

Pax don't need to be confrontational, however finding/discussing it with senior officers/ bar staff would have gone a long way.

Saw it happen on our last cruise, a woman sitting at pool bar was so obnoxious and drunk sheactually feel/slipped off her bar stool. There were 6 officers/supervisors there in minutes and yes she was cutoff.

 

Didn't make her happy, but the right decision.

[newmexicoNita]

13 hours ago, Shih-tzu said:

Just returned from the 3-10 May cruise on the Gem from Boston to Bermuda.   Overall a great cruise but just one complaint.....

 

We were blessed with a middle-aged "lady" who screamed most of the time and it was liberally laced with multiple f-bombs and other coarse language.   She spent a lot of her time up at the bar and smoking area on Deck 13 but she could be heard by those of us when we were on deck 12 at the pools as well.   I've worked in the military for many years, and have never heard anything like that before.  Not sure how people with kids explained this one to them.....

 

Our best description of her was "a parrot that a pirate would give away for squawking too loud and swearing too much".   When she showed up, or the longer she stayed, people would roll their eyes, some would get up and leave, etc.

 

At what point should or can cruise ship staff step in for cases like this.  They would have definitely heard and seen her (as did most of the ship).   Is it that they aren't supposed to be confrontational with paying passengers?   She was a feisty one, so maybe they didn't want to tangle with her (and the 4 or 5 fellows that always seemed to be with her?).   A few people mentioned that complaining probably wouldn't result in anything but who knows?   I did notice on the very last sea day she wasn't there when I was and security was walking around so maybe there were formal complaints?  Just a bit of a shame that one persons behaviour could affect so many other cruisers.  It's easy to say we could have just gone to another area of the ship, however this was the only designated smoking area for those not using the casino.

 

I have no problem with people having a good time, etc but in my opinion (and other passengers that mentioned it) this was wayyyyyyyy over the top.  

I have to smile at how you describe her. Now as for that and when. That would be a tough one. I don't know if there is any set rule or time when the ship management can step in, but there should be. 

[newmexicoNita]

10 hours ago, Love my butler said:

Purchase some ear plugs and mind your business?

was that necessary? 

[thistimeplease]

Sorry but I don't agree with most of the advice given.  Firstly, it was your opinion that this woman was loud and obnoxious but I have to wonder if everyone else felt that way as you have stated.  The ship is large enough that if someone is bothering you that much you can go somewhere else where it won't affect you.  My BIL is, IMO, a horrible drunk but others find him funny and fun to be around so I make it a point of not being near enough to him when he is drinking for it to bother me.  There were girls who were out of control at Howl at the Moon one night so we made the decision to go elsewhere, problem solved.  Did it ever occur to you that someone on the ship may have found your behavior annoying?

[cementhands]

Sad. 

It is sad to be around drunks.

I’ve been around drunks my entire life and I’m sad at how they act.

But drinking packages are the new normal. Functioning alcoholic people are everywhere.

Young drunks are funny. Old drunks sad. Celebrity or Norwegian seems to have an abundance of drunks in tank tops in the evening in the elevators and elsewhere. The New Normal.  

We cruise less now because of it maybe or it’s because as we age we’ve seen enough. I’m thinking security has changed its tolerance level. What is now acceptable use to not be.

[Peachypooh]

We always just move to a different part of the ship if someone is being obnoxious.

However once on GSC a large group decided to float their very large radio on a raft

right into an area where there were quite a few families with small children swimming.

They proceeded to blast profanity laced music as their entertainment.

As I recall nothing was done even though it was mentioned to onshore staff.

Eventually they had the whole lagoon to themselves as parents removed their kids but you

could still hear it from shore though not as loud.

[tallnthensome]

1 hour ago, thistimeplease said:

Sorry but I don't agree with most of the advice given.  Firstly, it was your opinion that this woman was loud and obnoxious but I have to wonder if everyone else felt that way as you have stated. Did it ever occur to you that someone on the ship may have found your behavior annoying?

Maybe you’re hard of hearing or this is how you may talk as well but 99.9 percent of normal people label a drunk women yelling and dropping f-bombs and other obscenities non stop as obnoxious and annoying. Your post is ridiculous ...... Other passengers mentioned it and the OP seems pretty level headed. 

[LrgPizza]

1 hour ago, cementhands said:

Sad. 

It is sad to be around drunks.

I’ve been around drunks my entire life and I’m sad at how they act.

But drinking packages are the new normal. Functioning alcoholic people are everywhere.

Young drunks are funny. Old drunks sad. Celebrity or Norwegian seems to have an abundance of drunks in tank tops in the evening in the elevators and elsewhere. The New Normal.  

We cruise less now because of it maybe or it’s because as we age we’ve seen enough. I’m thinking security has changed its tolerance level. What is now acceptable use to not be.

 

Nowhere did the OP mention that she was drunk.  You're writing your own story here. 

 

 

[thistimeplease]

22 minutes ago, tallnthensome said:

Maybe you’re hard of hearing or this is how you may talk as well but 99.9 percent of normal people label a drunk women yelling and dropping f-bombs and other obscenities non stop as obnoxious and annoying. Your post is ridiculous ...... Other passengers mentioned it and the OP seems pretty level headed. 

 

Tells a lot about a person how they reply to someone who disagrees with them.  The OP never stated the woman was drunk, that is something you are assuming and we only have the OP's word that others complained.  All I'm stating is what is annoying to one person might not be to others as I made reference to by telling about my BIL.  As I stated the OP was on a very large ship with a lot of different bars, restaurants and other areas where they could have gone so they weren't bothered by this particular woman. Unless the person becomes violent or breaks rules I don't believe there is much the cruiseline can do about a guest behavior.

[Njkc]

9 hours ago, MJSailors said:

Just curious-how could you know that they were “last minute cruise deal people”?

Without looking at their cruise payment information,how would you know what they paid for the cruise ?

Having good manners does not always equate with a person”s wealth.

They could have been booked n a suite that they reserved over a year ago,paying a hefty cruise fare.

 

An observation -IMHO- perhaps some of the obnoxious behavior reported in this thread may be the result of NCL’s open bar- unlimited drink policy.

My DH and I were on the Breakaway several years ago. There were passengers on that cruise that appeared to take the daily 15 alcohol drink limit as a  goal rather than an option.

 

 

I know because they told me, and everyone one else near them, multiple times throughout the cruise, loudly comparing how much they paid with other passengers. They also didn't have the drink package, again, I know this because they told me and everyone else near them. The one man also said he "made a good living." He said this after complaining that his wife shouldn't "bite the had that feed her." (he was such a lovely man) So It didn't seem to have anything to do with "wealth" From what they told everyone around them, they hop on last minute cruise deals all of the time and then expect to be treated like royalty. My biggest issue is that they were openly rude to the staff while paying almost nothing to get on the cruise and affecting others experience. Maybe this is the reason there are so many complaints that the crew is miserable. Because they have people screaming "hey buddy get me a mudslide" at them.....

Edited May 14, 2019 by Njkc
typo