Rare broberts Posted May 12, 2019 #726 Share Posted May 12, 2019 Yes extensive discussion in Sadly, at the moment it is just users reporting various related issues. Given the number and nature of reports it looks like a site issue. Link to comment Share on other sites More sharing options...
Rare broberts Posted May 12, 2019 #727 Share Posted May 12, 2019 Extensive discussion in Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted May 13, 2019 #728 Share Posted May 13, 2019 (edited) 54 minutes ago, ldubs said: Has there been any discussion about this particular problem? User issue? Site Issue? Anything? Thanks. The problem was reported on Friday in the thread to which I linked above. That same day, Jenn of CC's Help Desk replied and stated that she had let the "tech team" know. Since Friday, however, the problem has gotten worse. I'm not sure anyone on the "tech team" works on the weekend. [It seems pretty clear it's a site issue, not a user issue.] Edited May 13, 2019 by Turtles06 Link to comment Share on other sites More sharing options...
Cruzaholic41 Posted May 13, 2019 #729 Share Posted May 13, 2019 This is very irritating. I thought it was my browser but I thought I’d check here first. Good to see it’s not only me. Well, not really. Link to comment Share on other sites More sharing options...
hpeabody Posted May 13, 2019 #730 Share Posted May 13, 2019 (edited) Is this error message related to Cruise Critic? I keep getting a blank white page and occasionally this error message at the top. Please tell me it is Cruise Critic and not a problem with my computer. FYI, this is happening on the Princess board. I am using Firefox [[Template core/front/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Edited May 13, 2019 by hpeabody Link to comment Share on other sites More sharing options...
CC Help Jenn Posted May 13, 2019 #731 Share Posted May 13, 2019 That’s not your computer either. I’ll report to tech 1 Link to comment Share on other sites More sharing options...
Rare broberts Posted May 13, 2019 #732 Share Posted May 13, 2019 A little different, clicking on a notification. Link to comment Share on other sites More sharing options...
Bubbs33 Posted May 13, 2019 #733 Share Posted May 13, 2019 9 minutes ago, hpeabody said: Is this error message related to Cruise Critic? I keep getting a blank white page and occasionally this error message at the top. Please tell me it is Cruise Critic and not a problem with my computer. FYI, this is happening on the Princess board. I am using Firefox [[Template core/front/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Me too. Thx for reporting. Link to comment Share on other sites More sharing options...
Bubbs33 Posted May 13, 2019 #734 Share Posted May 13, 2019 Getting 3 different anomalies: HTTP 500 error That’s odd… the website can’t display this page Blank page Templatecore/front/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Been happening for about 3 to 4 days. I'm tired of this and note there is less traffic on the boards. Sorry but frustrating waste of time. Link to comment Share on other sites More sharing options...
CC Help Jenn Posted May 13, 2019 #735 Share Posted May 13, 2019 Thanks for the reports. I’ve relayed all info to our support team. Will update when I know more. 1 1 Link to comment Share on other sites More sharing options...
ldubs Posted May 13, 2019 #736 Share Posted May 13, 2019 2 hours ago, Turtles06 said: The problem was reported on Friday in the thread to which I linked above. That same day, Jenn of CC's Help Desk replied and stated that she had let the "tech team" know. Since Friday, however, the problem has gotten worse. I'm not sure anyone on the "tech team" works on the weekend. [It seems pretty clear it's a site issue, not a user issue.] Thank You. Much appreciated! Link to comment Share on other sites More sharing options...
wwcruisers Posted May 13, 2019 #737 Share Posted May 13, 2019 3 hours ago, Turtles06 said: The problem was reported on Friday in the thread to which I linked above. That same day, Jenn of CC's Help Desk replied and stated that she had let the "tech team" know. Since Friday, however, the problem has gotten worse. I'm not sure anyone on the "tech team" works on the weekend. [It seems pretty clear it's a site issue, not a user issue.] I DO hope that the tech-team is paying attention. It just took me 5 tries (from logging-in) to get to this page! Yep -- I'm logging out now -- hope that this is fixed soon. I love CC, but this is simply becoming an exercise in frustration! 🤯 Link to comment Share on other sites More sharing options...
AlanF65 Posted May 13, 2019 #738 Share Posted May 13, 2019 getting a bunch of 504 errors when trying to load, one time it came with a list of about 30 previous non cc websites in very small red print. Was at dinner watching ship come in and wanted pictures so couldn't documnet Common errors ere clicking latest time to go to last message, or reading thread and using back button to go bck to prior page Link to comment Share on other sites More sharing options...
Rare Vict0riann Posted May 13, 2019 #739 Share Posted May 13, 2019 I keep getting a blank page (on my devices and computer). Also on my iPhone CC and Tapatalk won't let me in at all, just makes me log in over and over. Link to comment Share on other sites More sharing options...
Rare Vict0riann Posted May 13, 2019 #740 Share Posted May 13, 2019 I get the blank page too. I am posting in the hope that one of the threads I have posted to will eventually show me some sort of notification that things are being corrected (I'm not getting emails anymore, and only occasionally, notifications on my bell). I'm ready to give up! Link to comment Share on other sites More sharing options...
Pushka Posted May 13, 2019 #741 Share Posted May 13, 2019 (edited) 1 hour ago, Vict0riann said: I keep getting a blank page (on my devices and computer). Also on my iPhone CC and Tapatalk won't let me in at all, just makes me log in over and over. I don’t get the repeated log in issue now but I do get the blank pages on IPhone and iPad and in chrome and safari. Edited May 13, 2019 by Pushka Link to comment Share on other sites More sharing options...
Rare Lois R Posted May 13, 2019 #742 Share Posted May 13, 2019 I got error messages all weekend...……..that message that says 500 or something......knocks you off the site...……... Link to comment Share on other sites More sharing options...
Rare Lois R Posted May 13, 2019 #743 Share Posted May 13, 2019 Yes, the error messages happened all weekend....and last week too. Link to comment Share on other sites More sharing options...
CC Help Jenn Posted May 13, 2019 #744 Share Posted May 13, 2019 These errors should be resolved. Please let me know if you encounter any further errors Link to comment Share on other sites More sharing options...
CC Help Jenn Posted May 13, 2019 #745 Share Posted May 13, 2019 These issues should be resolved. Please let me know if you continue to encounter any errors 1 Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted May 13, 2019 #746 Share Posted May 13, 2019 It's like...Someone came in to work, read their messages, opened the board and said 'Who flipped that switch?' Flipped it back, and all is normal. EM Link to comment Share on other sites More sharing options...
cft8 Posted May 13, 2019 #747 Share Posted May 13, 2019 The boards seem fine on Safari on an iPhone, but the Tapatalk app still just keeps making me log in over and over. Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted May 13, 2019 #748 Share Posted May 13, 2019 1 hour ago, CC Help Jenn said: These issues should be resolved. Please let me know if you continue to encounter any errors Thanks Jenn, so far so good this morning. But as Essiesmom said above, it's as though a switch got flipped on a Monday morning after an entire weekend of increasing problems. I know that you reported the problems to the tech team on Friday. Unfortunately, the problems got much worse throughout the weekend (as the multiple threads that were started underscore). I think it would help all of us manage expectations if we knew whether the "tech team" was doing any work on this over the weekend, as well as whether anyone associated with CC support monitors this forum or the Help desk email over the weekend in the event that major problems are occurring (as they were this weekend). It's clear from all the posts over the weekend that people have no idea what happens with tech support over the weekend nor what to expect when there are problems. Thanks! 2 Link to comment Share on other sites More sharing options...
Administrators Rare LauraS Posted May 13, 2019 Administrators #749 Share Posted May 13, 2019 Turtles06 is correct of course. We could have provided more information over the weekend, if we had any. We didn't. I've always felt posting nothingness is annoying to people (at least it is to me). I can assure you though that we (meaning the team here at Cruise Critic) always does everything in our power to either fix something or request that it gets fixed. Laura 1 Link to comment Share on other sites More sharing options...
Shmoo here Posted May 13, 2019 #750 Share Posted May 13, 2019 (edited) 7 hours ago, LauraS said: Turtles06 is correct of course. We could have provided more information over the weekend, if we had any. We didn't. I've always felt posting nothingness is annoying to people (at least it is to me). I can assure you though that we (meaning the team here at Cruise Critic) always does everything in our power to either fix something or request that it gets fixed. Laura Actually, posting, "we hear you, we've reported it, but until the tech people look into it(next day, in two days, when they get back to work), we can't tell you why, or when it will be fixed". So we know that someone heard us. Edited May 13, 2019 by Shmoo here 4 Link to comment Share on other sites More sharing options...
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