Suite guests in Blu - enough!

[Ma Bell]

7 minutes ago, actuarian said:

The people occupying the larger suites are escorted onto the ship and to Michael's Club (or The Retreat) so people see who they are.  We Sky Suite peons can go to Michael's too but we have to find our own way.

Strange, we sail in Sky Suites and I couldn't tell you where anyone else is. This whole thread has been very interesting.

[C-Dragons]

33 minutes ago, actuarian said:

The people occupying the larger suites are escorted onto the ship and to Michael's Club (or The Retreat) so people see who they are.  We Sky Suite peons can go to Michael's too but we have to find our own way.

We sail in Sky Suites and have never been treated as a “peon”. 😉

And we have, as Sky Suite guests, also been escorted to Michael's (or the Retreat).

[Cruise a holic]

We have sailed in sky suites and Royal suites- when in the lounge, I do not recall any special service boarding- on Royal if you are in a "big" suite you have a genie meeting you- that is very different then the Celebrity suite experience- 

 

I must say service for suite guests is excellent on Celebrity, regardless of the suite-  Actually, we have had better butlers sometimes in a sky suite- vs a mediocre butler in a royal suite-

Edited February 17, 2020 by Cruise a holic

[Dr. Pam]

3 hours ago, Ma Bell said:

Strange, we sail in Sky Suites and I couldn't tell you where anyone else is. This whole thread has been very interesting.

Interesting for sure! This thread is still veering off topic?  There certainly are a lot of anti-suite sentiments.  Too bad.  Everyone pays for the cabin they want and in return receive  what is expected on their cruise. Life is short.  Just enjoy!

Edited February 17, 2020 by Dr. Pam

[hcat]

The issue at hand is what is expected.

If I book Aqua class, I expect to dine in BLU...no lines, no beepers, no crowds and no one else having priority. We  started in AQ class to escape the din and hurried  ambiance of the MDR ....not  so much anymore...  

[warmwinds]

1 hour ago, Dr. Pam said:

Interesting for sure! This thread is still veering off topic?  There certainly are a lot of anti-suite sentiments.  Too bad.  Everyone pays for the cabin they want and in return receive  what is expected on their cruise. Life is short.  Just enjoy!

Except that, veering back to the OP, Aqua guests "expect" to dine in Blu without a wait because of suite guests, that is what they paid for.

 

And it's Celebrity's fault.  Make suite passengers stay in Luminae, make AQ passengers stay in Blu, make everyone else go to the MDR.  And everyone has  access to the specialties and buffet.  How simple is that?  

Edited February 17, 2020 by warmwinds

[TeaBag]

45 minutes ago, warmwinds said:

Except that, veering back to the OP, Aqua guests "expect" to dine in Blu without a wait because of suite guests, that is what they paid for.

 

And it's Celebrity's fault.  Make suite passengers stay in Luminae, make AQ passengers stay in Blu, make everyone else go to the MDR.  And everyone has  access to the specialties and buffet.  How simple is that?  

Hear, hear!  Well said.  Celebrity are you listening?

[Pushka]

21 hours ago, jimcruser said:

Not sure about all the fuss. Was just on a Celebrity cruise in a Royal Suite. We ate at Luminae but could order from the Main Menu as well as from the Blu Menu. We were fine eating in Luminae, not taking up any space in Blu and having what we preferred from any menu. The biggest "problem" was having to wait for a table for 4 for dinner one night in Luminae as we went to an early show and when we showed up at about 8:15 PM there were a number of other gusts waiting. So we had a 15 minute wait. The maître de seemed relatively flustered but we were fine and all had a good time.

Edge doesn’t have the MDR option. 

[PTC DAWG]

6 minutes ago, Pushka said:

Edge doesn’t have the MDR option. 

Edit...

Edited February 17, 2020 by PTC DAWG

[Dr. Pam]

On 2/11/2020 at 1:45 PM, Dr. Pam said:

We will be in a suite (RS) and for anyone reading, I certainly do not announce it on board....LOL.  AND, I certainly do not feel entitled to dining at BLU. I have no none intention of dining at Blu!  We have enough options to dine elsewhere on board and this restaurant should be for Aqua guests only. 

IMO....this thread has been going on too long......

 

Happy and Safe Travels,

 

Pam

THis is my comment from almost 1 week ago. LOL!  

Again, everyone enjoy their cruise.

 

Pam

[hcat]

3 hours ago, Pushka said:

Edge doesn’t have the MDR option. 

Edge has 4 mdrs...

Select dining or fixed..

[Pushka]

2 minutes ago, hcat said:

Edge has 4 mdrs...

Select dining or fixed..

I should have added :

”in Luminae on Edge there is no option to order from the MDR menu“ coz this thread is about Suites eating in Blu and that has been offered as a solution if Luminae menu doesn’t suit. 

Edited February 18, 2020 by Pushka

[hcat]

4 minutes ago, Pushka said:

I should have added :

”in Luminae on Edge there is no option to order from the MDR menu“ coz this thread is about Suites eating in Blu and that has been offered as a solution if Luminae menu doesn’t suit. 

Oh

[TeeRick]

This topic is going in circles at this point.  Summary of possible solutions.   (In my order of preference- my opinion only):

1) Make Blu exclusive to Aqua guests as originally intended.

2) Expand Blu to accommodate more Aqua guests - particularly if Celebrity is adding more Aqua cabins.

3) If suite guests are allowed by the rules in non-peak times, then Celebrity should strictly enforce their own rules.

4) Communicate the rules and restrictions on board to suite guests in advance for their possible dining in Blu.

5) Offer the Blu menu in Luminae (non-Edge class ships)

 

 

 

 

 

 

 

 

 

 

 

[Dr. Pam]

39 minutes ago, TeeRick said:

This topic is going in circles at this point.  Summary of possible solutions.   (In my order of preference- my opinion only):

1) Make Blu exclusive to Aqua guests as originally intended.

2) Expand Blu to accommodate more Aqua guests - particularly if Celebrity is adding more Aqua cabins.

3) If suite guests are allowed by the rules in non-peak times, then Celebrity should strictly enforce their own rules.

4) Communicate the rules and restrictions on board to suite guests in advance for their possible dining in Blu.

5) Offer the Blu menu in Luminae (non-Edge class ships)

 

 

 

 

 

 

 

 

 

 

 

Amen!  Thank you!

[MEcruzr]

45 minutes ago, TeeRick said:

 

4) Communicate the rules and restrictions on board to suite guests in advance for their possible dining in Blu.

 

 

In our experience this one is definitely being done. We have yet to be allowed to eat at Blu  (we book CS and RS). So for anyone thinking that every suite guest can "just ask" and be allowed to dine in Blu, that's just not the case. 

[aml3679]

We are in Blu and do not notice lines or crowds


Sent from my iPhone using Forums

[JFontaine]

I said above, a week, a month? ago, that there must be something wrong with Luminae if suite people in Blu are the source of overcrowding.  I'm on Edge now and there are problems with Luminae, from waits to be seated as the hostess repeatedly leaves her station to seat guests and chat with them, to hour long waits for food, to improperly cooked meals. I'm a Luminae and Edge veteran (ok to use that word?) and the problems are clear. I've raised the issue to the Food and Beverage manager. We wont eat in Blu, but last night the dining room was half empty at peak time on 'chic' night - and the problems persisted.   We are ordering off the menu, nothing very special (hold the sauce type of requests).

[mafig]

Very disappointing to hear.  We'll be on Edge in 5 weeks and were very much looking forward to Luminae and our first suite on Celebrity.

 

 

[JFontaine]

I think some of it is very fixable. Restaurant manager seems to have just left on vacation this week, and apparently theres a new person cooking.  I hope that by bringing attention to this at a high level it might help. 

[chemmo]

5 minutes ago, JFontaine said:

I think some of it is very fixable. Restaurant manager seems to have just left on vacation this week, and apparently theres a new person cooking.  I hope that by bringing attention to this at a high level it might help. 

 

Voicing concerns in a polite but assertive way is the best way to improve service/standards and in our experience Celebrity appreciates feedback as it is happening during the cruise. 

 

Hopefully management will look at the issues and respond quickly...not only improving the remainder of your cruise but those on the next...

 

The only cruise we ever had bad service on with Celebrity (a long time ago) was our first...Both our room attendant and butler were new to their jobs and at the Elite cocktail event you could have died of thirst! I do think that these service glitches are often when there is a significant staff turn around. We found out towards the end of our cruise that there had been a significant number of staff that had been transferred to the next new S ship...

 

Sincere best wishes for an improving experience...

[JFontaine]

I'm having a wonderful time. I'm the most grateful person on this ship. 

[jjsnonna]

3 hours ago, JFontaine said:

I said above, a week, a month? ago, that there must be something wrong with Luminae if suite people in Blu are the source of overcrowding.  I'm on Edge now and there are problems with Luminae, from waits to be seated as the hostess repeatedly leaves her station to seat guests and chat with them, to hour long waits for food, to improperly cooked meals. I'm a Luminae and Edge veteran (ok to use that word?) and the problems are clear. I've raised the issue to the Food and Beverage manager. We wont eat in Blu, but last night the dining room was half empty at peak time on 'chic' night - and the problems persisted.   We are ordering off the menu, nothing very special (hold the sauce type of requests).

Yet some claim the service is stellar.  Apparently you are not the only one to see this.

[Uppity]

I was just recently on the Solstice, and could not have been more thrilled with the service, menu and food. I think with the differences between vessels, not to mention the staff rotations and the popularity of different destinations, it is almost impossible to draw any reasonable conclusions.

[hcat]

There should be consistency and quality control.....from ship to ship.

When we were in AQ Class on EDGE , we had one or two nights where food took over an hr to come out.,.not acceptable....