jeanlyon Posted March 15, 2020 #2101 Share Posted March 15, 2020 I don't know for sure, but my guess is that it is like a voucher issued by a company. Company goes bust, voucher is worthless. 1 Link to comment Share on other sites More sharing options...
barriead Posted March 15, 2020 #2102 Share Posted March 15, 2020 (edited) Dont know if this is already posted somewhere on this fine forum, it has been posted on the FCO website today.... Looks like our Ventura cruise to Canaries on May 11th (NO11) must be in dire danger of getting cancelled. cut and paste below FCO spokesperson: “Due to Spain declaring a State of Emergency on 14 March, which imposes significant restrictions on movement throughout the country in response to the coronavirus outbreak, we are now advising against all but essential travel to Spain.” NOTES TO EDITORS We advise against all but essential travel to the whole of mainland Spain, the Balearic Islands and the Canary Islands. British nationals with upcoming journeys planned should check with their airlines and tour operators. We advise those in Spain to stay in contact with their airlines and tour operators and to follow the instructions of local authorities. Airports remain open, and flights continue to operate albeit at reduced levels. British nationals should contact their airlines for the most up-to-date information. Public services and transport are operating at reduced levels. Public gatherings are banned, most shops, many businesses and all schools and universities are closed, and residents have been instructed to remain at home as much as possible. There are limited, specific exceptions to the requirement to remain at home, in particular in order to buy food or other essential items, to return home to the primary residence, to go to work if unable to work from home and to carry out caring or similar duties. Edited March 15, 2020 by barriead Link to comment Share on other sites More sharing options...
emam Posted March 15, 2020 #2103 Share Posted March 15, 2020 That will be good news for Vampiress. Link to comment Share on other sites More sharing options...
emam Posted March 15, 2020 #2104 Share Posted March 15, 2020 (edited) Deleted Edited March 15, 2020 by emam Duplicate post Link to comment Share on other sites More sharing options...
terrierjohn Posted March 15, 2020 #2105 Share Posted March 15, 2020 2 hours ago, happy v said: Jean if you used your FCC to book a new cruise surely if the worst came to the worst you would then be covered by ABTA like everyone else. That sounds a little bit more comforting happyv, we actually transferred our April cruise to a new booking to replace a reservation we had for next Feb. Had to cancel the old booking and lose the deposit, but I hadn't thought about the ABTA cover if our tour operator goes bust, I assume it will apply to virtually fully paid cruises, even if they are outside the final payment date? Link to comment Share on other sites More sharing options...
staygulf Posted March 16, 2020 #2106 Share Posted March 16, 2020 55 minutes ago, terrierjohn said: That sounds a little bit more comforting happyv, we actually transferred our April cruise to a new booking to replace a reservation we had for next Feb. Had to cancel the old booking and lose the deposit, but I hadn't thought about the ABTA cover if our tour operator goes bust, I assume it will apply to virtually fully paid cruises, even if they are outside the final payment date? You shouldn’t have lost your deposit so far in advance Link to comment Share on other sites More sharing options...
terrierjohn Posted March 16, 2020 #2107 Share Posted March 16, 2020 23 minutes ago, staygulf said: You shouldn’t have lost your deposit so far in advance Tell me more. Link to comment Share on other sites More sharing options...
staygulf Posted March 16, 2020 #2108 Share Posted March 16, 2020 9 minutes ago, terrierjohn said: Tell me more. I assume you believe that because the contract terms say the deposit is non-refundable that is right? Link to comment Share on other sites More sharing options...
berlingo Posted March 16, 2020 #2109 Share Posted March 16, 2020 Spoke to my TA this afternoon from a large UK on line cruise site . She told me that P&O is the only cruise line with whom they deal who had not announced the cancellation of their planned cruises for the next 30 days. She does not understand why they have not but believes it is inevitable that they will. Apologies if this has already been posted. Julia Link to comment Share on other sites More sharing options...
reece.twigg-white Posted March 16, 2020 #2110 Share Posted March 16, 2020 It's my husbands 40th in July and for the past year I have been saving and planning for a surprise Britannia cruise on July 18th. After weeks of wondering what to do and stressing about the whole situation, I sat him down and asked his advice this weekend as normally we make all big decisions together. His take on it is we cancel it and plan something in the uk and get back to cruising when it is definitely settling down, as it is all so unknown at the moment. He thinks with how things are at the minute, it makes more sense for us to have our money than P & O Link to comment Share on other sites More sharing options...
Cathygh Posted March 16, 2020 #2111 Share Posted March 16, 2020 5 hours ago, berlingo said: Spoke to my TA this afternoon from a large UK on line cruise site . She told me that P&O is the only cruise line with whom they deal who had not announced the cancellation of their planned cruises for the next 30 days. She does not understand why they have not but believes it is inevitable that they will. Apologies if this has already been posted. Julia It looks like the current Azura cruise is ending as she is heading back to Barbados. There is also speculation on another site that P&O will make an announcement today. Link to comment Share on other sites More sharing options...
bobstheboy Posted March 16, 2020 #2112 Share Posted March 16, 2020 They can't keep sitting on the fence. Got to cancel cruises and offer refunds and or FCC. Cash is King. 1 Link to comment Share on other sites More sharing options...
terrierjohn Posted March 16, 2020 #2113 Share Posted March 16, 2020 8 hours ago, staygulf said: I assume you believe that because the contract terms say the deposit is non-refundable that is right? It has been part of P&Os T&Cs forever so probably yes, although I realise these are very unusual circumstances I doubt that P&O would want to willingly sacrifice their cash flow by giving refunds out without a fight. Link to comment Share on other sites More sharing options...
staygulf Posted March 16, 2020 #2114 Share Posted March 16, 2020 2 minutes ago, terrierjohn said: It has been part of P&Os T&Cs forever so probably yes, although I realise these are very unusual circumstances I doubt that P&O would want to willingly sacrifice their cash flow by giving refunds out without a fight. All I’m saying is that I (and as others who have posted on here have confirmed) have successfully used the current UK law in arguing that it is an unfair contract term. Just because something is part of the T & C’s doesn’t mean it’s enforceable. Link to comment Share on other sites More sharing options...
terrierjohn Posted March 16, 2020 #2115 Share Posted March 16, 2020 4 minutes ago, staygulf said: All I’m saying is that I (and as others who have posted on here have confirmed) have successfully used the current UK law in arguing that it is an unfair contract term. Just because something is part of the T & C’s doesn’t mean it’s enforceable. You might have raised the argument, but have you won it with P&O yet? Link to comment Share on other sites More sharing options...
staygulf Posted March 16, 2020 #2116 Share Posted March 16, 2020 1 minute ago, terrierjohn said: You might have raised the argument, but have you won it with P&O yet? yes. Got deposits of £900 refunded a couple of years ago. Link to comment Share on other sites More sharing options...
staygulf Posted March 16, 2020 #2117 Share Posted March 16, 2020 9 minutes ago, terrierjohn said: You might have raised the argument, but have you won it with P&O yet? You may want to start with this and then do your research https://www.which.co.uk/consumer-rights/advice/can-i-claim-back-a-non-refundable-deposit Link to comment Share on other sites More sharing options...
Harry Peterson Posted March 16, 2020 #2118 Share Posted March 16, 2020 3 minutes ago, staygulf said: All I’m saying is that I (and as others who have posted on here have confirmed) have successfully used the current UK law in arguing that it is an unfair contract term. Just because something is part of the T & C’s doesn’t mean it’s enforceable. I'll certainly back that up. P&O relies on the fact that most of its customer base will accept whatever it tells them, but with a little online research and perseverance it's not difficult to get them to accept that the law applies even to them. You might have to sign a non-disclosure agreement, but that's no big deal. Link to comment Share on other sites More sharing options...
staygulf Posted March 16, 2020 #2119 Share Posted March 16, 2020 (edited) 2 minutes ago, Harry Peterson said: I'll certainly back that up. P&O relies on the fact that most of its customer base will accept whatever it tells them, but with a little online research and perseverance it's not difficult to get them to accept that the law applies even to them. You might have to sign a non-disclosure agreement, but that's no big deal. Exactly! I didn’t even have to sign a NDA 🙂 Edited March 16, 2020 by staygulf Link to comment Share on other sites More sharing options...
arlowood Posted March 16, 2020 #2120 Share Posted March 16, 2020 23 minutes ago, staygulf said: You may want to start with this and then do your research https://www.which.co.uk/consumer-rights/advice/can-i-claim-back-a-non-refundable-deposit The Which article is only couched in terms of the passenger cancelling and what rights they have to get their deposit back. If the cruise company cancels your cruise then I'm guessing there is no question that a full refund of any deposit is required. This may be one reason for the brinkmanship being operated by P&O at present. They are waiting to the very last minute to cancel cruises in the expectation/hope that clients will opt for an FCC Link to comment Share on other sites More sharing options...
Rare Eddie99 Posted March 16, 2020 #2121 Share Posted March 16, 2020 10am announcement on T*****r ”Due to the continued impact of COVID-19, and following the recommendation by CLIA US for cruise lines to temporarily suspend operations for 30 days, we are suspending new cruises until 11 April 2020. Here’s P&O Cruises President Paul Ludlow with an update:” Link to comment Share on other sites More sharing options...
funinhounslow Posted March 16, 2020 #2122 Share Posted March 16, 2020 10 minutes ago, arlowood said: This may be one reason for the brinkmanship being operated by P&O at present. They are waiting to the very last minute to cancel cruises in the expectation/hope that clients will opt for an FCC But then why did they offer generous OBC for people to continue their cruise? Not disagreeing with you, it’s just the OBC offer seems a bit odd if they want people to cancel their cruises... Link to comment Share on other sites More sharing options...
Harry Peterson Posted March 16, 2020 #2123 Share Posted March 16, 2020 13 minutes ago, arlowood said: The Which article is only couched in terms of the passenger cancelling and what rights they have to get their deposit back. If the cruise company cancels your cruise then I'm guessing there is no question that a full refund of any deposit is required. This may be one reason for the brinkmanship being operated by P&O at present. They are waiting to the very last minute to cancel cruises in the expectation/hope that clients will opt for an FCC As you say, if the cruise company cancels it's an automatic full refund. Link to comment Share on other sites More sharing options...
mrsgoggins Posted March 16, 2020 #2124 Share Posted March 16, 2020 1 minute ago, Eddie99 said: 10am announcement on T*****r ”Due to the continued impact of COVID-19, and following the recommendation by CLIA US for cruise lines to temporarily suspend operations for 30 days, we are suspending new cruises until 11 April 2020. Here’s P&O Cruises President Paul Ludlow with an update:” Completed my refund form for my 4 April cruise minutes ago. Message resulting states that 'Your refund will be processed within 45 days'. Good news. Link to comment Share on other sites More sharing options...
staygulf Posted March 16, 2020 #2125 Share Posted March 16, 2020 8 minutes ago, arlowood said: The Which article is only couched in terms of the passenger cancelling and what rights they have to get their deposit back. If the cruise company cancels your cruise then I'm guessing there is no question that a full refund of any deposit is required. This may be one reason for the brinkmanship being operated by P&O at present. They are waiting to the very last minute to cancel cruises in the expectation/hope that clients will opt for an FCC Correct. A cruise line cancellation requires a full refund with no cancellation charges. incidentally, a refund must be made within 14 days. Last month I was owed over £14k By a well known UK online cruise company for a cancelled Princess cruise. It was virtually impossible to speak to them on the phone and emails got the standard holding reply When I did get through I was told it might take 28 days or more to get to my booking as they were inundated. I gave them 2 weeks. Nothing. Then managed to get through again. The threat of a statutory demand and a possible winding up order got me a refund the very next day. You have to use the LAW. Link to comment Share on other sites More sharing options...
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