1ANGELCAT Posted June 9, 2020 #276 Share Posted June 9, 2020 On 6/8/2020 at 11:53 AM, brichar499 said: Full refund received this morning. Cancel date: March 30. Cruise date: April 19 Wish I could say the same. Same dates but no refund as of today. Link to comment Share on other sites More sharing options...
canals Posted June 9, 2020 #277 Share Posted June 9, 2020 Received our refund today for June 7th cruise (80 days). Very happy this is finished. Good luck everyone. Link to comment Share on other sites More sharing options...
Rare Btimmer Posted June 9, 2020 #278 Share Posted June 9, 2020 (edited) Today I checked our credit card online and our Grand Africa 2020 cruise fare was fully refunded with an effective date of June 4. It was a 66 day wait and I'm glad this is behind us. We do wish to resume cruising when the world permits us. Edited June 9, 2020 by Btimmer 1 Link to comment Share on other sites More sharing options...
rwams Posted June 9, 2020 #279 Share Posted June 9, 2020 Received my refund to my credit card yesterday for my May cruise to the Baltic...glad this is over for me. Link to comment Share on other sites More sharing options...
kaiiak Posted June 9, 2020 #280 Share Posted June 9, 2020 Followed up today on chat regarding my April 5th sailing. They said that the refund was set for June 4th but there was an issue for the air portion purchased through HAL, so now they are working on that. They could not give me a date but cross fingers it will be soon... Link to comment Share on other sites More sharing options...
Boatdrill Posted June 9, 2020 #281 Share Posted June 9, 2020 Friends received refunds yesterday. May 16 cruise cancelled by them on March 31. Wait time was slightly over 60 days, which is what they were told at the outset. They're happy ! Link to comment Share on other sites More sharing options...
GabbiRose Posted June 9, 2020 #282 Share Posted June 9, 2020 (edited) 1 hour ago, rwams said: Received my refund to my credit card yesterday for my May cruise to the Baltic...glad this is over for me. I think we would have been on the same Baltic cruise, 05/10/2020 round trip from Amsterdam. I cancelled on 03/07/2020 through the Big C warehouse. After 61 days of no communications from HAL I disputed with the 2 credit cards I used. The 2 CCs gave me all my monies back in conditional credits. As of today, HAL has NOT sent me anything!!! Did you get all your money back or did you get FCC for deposit/penalties and money back for the remaining cost? I cancelled 64 days before departure where I would be penalized the deposit amount. I booked at a special reduced deposit of $200. When I cancelled, I was expecting the $200 deposit penalty back as FCC but HAL turned that $200 FCC into $800 FCC. HAL said that the reduced deposit penalty is turned into a full deposit penalty. I think this is unfair because I don't see it anywhere in the contract. I really don't want any FCC. I hope HAL does not contest my disputes with the CCs. I don't know when I can cruise again. Edited June 9, 2020 by GabbiRose Link to comment Share on other sites More sharing options...
bennybear Posted June 9, 2020 #283 Share Posted June 9, 2020 Got our refund today for cruises cancelled March 25, and early April. Restores some faith, Really wonder why they didn’t refund any for awhile? Link to comment Share on other sites More sharing options...
GRACECRUISE Posted June 9, 2020 #284 Share Posted June 9, 2020 Got or refund in for cancelled March cruise. Also got a free cruise offer. 1 Link to comment Share on other sites More sharing options...
kaiiak Posted June 9, 2020 #285 Share Posted June 9, 2020 2 minutes ago, GRACECRUISE said: Got or refund in for cancelled March cruise. Also got a free cruise offer. Funny I got a similar offer today from the HAL Casino. I was almost tempted to take up that offer, but I'm too concerned it may not be safe to cruise next year.... the final sailings on the offer were April 2021. Link to comment Share on other sites More sharing options...
Sue from Canada Posted June 9, 2020 #286 Share Posted June 9, 2020 1 hour ago, Boatdrill said: Friends received refunds yesterday. May 16 cruise cancelled by them on March 31. Wait time was slightly over 60 days, which is what they were told at the outset. They're happy ! My May 4th cruise was cancelled and I'm still waiting for my refund. Maybe HAL knows Canadian are more patient (LOL) 1 Link to comment Share on other sites More sharing options...
SilvertoGold Posted June 9, 2020 #287 Share Posted June 9, 2020 5 hours ago, Cruising-along said: At day 87 now for our April 2 cruise. DH did a chat yesterday with HAL and at least it sounds a bit hopeful. He was told our cruise is now "unfrozen" which means they're working on ours now. Before this they couldn't see where we were in the process. FCC came a long time ago, waiting for $4000 in taxes, port fees and air. "Unfrozen": is that a word? :) You are on your way. You've had such a hassle of a time, please keep us informed! Link to comment Share on other sites More sharing options...
SilvertoGold Posted June 9, 2020 #288 Share Posted June 9, 2020 38 minutes ago, Sue from Canada said: My May 4th cruise was cancelled and I'm still waiting for my refund. Maybe HAL knows Canadian are more patient (LOL) At the rate HAL is going, they need us to be patient! 1 Link to comment Share on other sites More sharing options...
canals Posted June 9, 2020 #289 Share Posted June 9, 2020 14 minutes ago, SilvertoGold said: At the rate HAL is going, they need us to be patient! 14 minutes ago, SilvertoGold said: At the rate HAL is going, they need us to be patient! I waited 80 days and received refund today. More money seems to be moving now. Good luck everyone. Link to comment Share on other sites More sharing options...
Cruising-along Posted June 9, 2020 #290 Share Posted June 9, 2020 1 hour ago, SilvertoGold said: "Unfrozen": is that a word? 🙂 You are on your way. You've had such a hassle of a time, please keep us informed! Aw, thank you 🙂 Yes, I asked DH several times "they said "unfrozen"??? LOL Link to comment Share on other sites More sharing options...
Lkolbmann Posted June 10, 2020 #291 Share Posted June 10, 2020 Has anyone from the Rotterdam Cruise on March 11th from San Diego through the Panama Canal received a reimbursement for their airline fare when we were disembarked in Puerto Vallarta? Link to comment Share on other sites More sharing options...
WisRiver Posted June 10, 2020 #292 Share Posted June 10, 2020 We booked cruises on HAL to Australia and New Zealand departing on October 19, 2020 through the big box travel agency headquartered in Issaquah, Washington. We cancelled on March 16, 2020. Our deposits were credited back to our credit card on June 8. Link to comment Share on other sites More sharing options...
fsdj1097 Posted June 10, 2020 #293 Share Posted June 10, 2020 I've been logging into the HAL website, almost daily, to check on my June 13, 2020 Koningsdam cruise to Alaska. We requested a refund at the end of March. We have also rebooked for the same cruise June 12, 2021. Up until yesterday, after logging in and going to 'My Account', I could still see both cruises listed under My Bookings. However, yesterday and today, when I click on 'My Account', I just receive a blank page....just wondering if HAL is working through the refunds and FCCs requested for the June 13, 2020 cruise....I would appreciate anyone's thoughts or experiences regarding this. Link to comment Share on other sites More sharing options...
gigianne Posted June 10, 2020 #294 Share Posted June 10, 2020 I found out yesterday that our refund will still take 3 - 4 weeks more. We cancelled March 7th (with PI). Our friends who were on the same cruise (3 couples, 1 single) all have had their refunds/FCC since late March. It is obvious there was a crack somewhere and we fell into it. I have learned something new about myself - I have more patience then I thought I did. The cruise date was April 19th. Link to comment Share on other sites More sharing options...
irishjim Posted June 10, 2020 #295 Share Posted June 10, 2020 On 5/9/2020 at 8:51 AM, OSUTRIKERS said: I’m sure I am beating a dead horse, but has anyone actually gotten a refund yet? I got ‘notice to refund’ on excursion and onboard purchases, but HAL said that just a notice to be refunded. No email notice on cruise/airline refund. Sad. Yes this week for our july Alaskea cruise.Jim Link to comment Share on other sites More sharing options...
1ANGELCAT Posted June 10, 2020 #296 Share Posted June 10, 2020 56 minutes ago, gigianne said: I found out yesterday that our refund will still take 3 - 4 weeks more. We cancelled March 7th (with PI). Our friends who were on the same cruise (3 couples, 1 single) all have had their refunds/FCC since late March. It is obvious there was a crack somewhere and we fell into it. I have learned something new about myself - I have more patience then I thought I did. The cruise date was April 19th. WOW. That’s really bad news. I just don’t understand how they are handling the whole process this poorly. ! Link to comment Share on other sites More sharing options...
Rare kazu Posted June 10, 2020 #297 Share Posted June 10, 2020 1 hour ago, gigianne said: I found out yesterday that our refund will still take 3 - 4 weeks more. We cancelled March 7th (with PI). Our friends who were on the same cruise (3 couples, 1 single) all have had their refunds/FCC since late March. It is obvious there was a crack somewhere and we fell into it. I have learned something new about myself - I have more patience then I thought I did. The cruise date was April 19th. 45 minutes ago, 1ANGELCAT said: WOW. That’s really bad news. I just don’t understand how they are handling the whole process this poorly. ! Yes, it’s really sad. And to add to it, gigianne had platinum insurance for the cruise that the 3 of us were going to be on 😞 Link to comment Share on other sites More sharing options...
Rare Vict0riann Posted June 10, 2020 #298 Share Posted June 10, 2020 22 minutes ago, kazu said: Yes, it’s really sad. And to add to it, gigianne had platinum insurance for the cruise that the 3 of us were going to be on 😞 I wonder if having, or not having, insurance has something to do with it. We had HAL's regular insurance, not the platinum, and as HAL cancelled our April 3 cruise, I am anticipating getting back the premium we paid for the insurance, too. Whenever.... Link to comment Share on other sites More sharing options...
Rare kazu Posted June 10, 2020 #299 Share Posted June 10, 2020 1 hour ago, Vict0riann said: I wonder if having, or not having, insurance has something to do with it. We had HAL's regular insurance, not the platinum, and as HAL cancelled our April 3 cruise, I am anticipating getting back the premium we paid for the insurance, too. Whenever.... I don’t know but without getting personal, I know the person cancelled the same day as I did (before HAL cancelled). Doesn’t put a lot of faith in HAL’s insurance. IMO she should have been paid before me (I didn’t have HAL’s insurance) and another with platinum insurance was paid - go figure. It seems to be a real mish mash, IMO. She really has the patience of Jobe right now. Link to comment Share on other sites More sharing options...
Reagan0712 Posted June 10, 2020 #300 Share Posted June 10, 2020 The guy at HAL that I talked with last night said they were up to the beginning of May with refunds. Our Land portion as to start May 13th and cruise portion May 17th, so if that’s truly the case I should be seeing something in the next week or two. Fingers crossed. Link to comment Share on other sites More sharing options...
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