HAL Website

[POA1]

In the Navigator app, click on My Account (little head icon) on the bottom right corner of the screen. Then, once you are on the Account page, click Bookings. The page is "stateful" so you may have to scroll up to see the newest bookings.

 

Apologies in advance for the poorly redacted image. My phone & fat fingers aren't the best at editing.

[POA1]

On 9/3/2023 at 2:55 PM, Haljo1935 said:

I have not. The couple times I've reset my password, it has worked straightaway. 

That is through the website on Chrome, not on the app or Navigator App. 

Recently, like the last couple weeks, I've had it just loop back to the log in screen when I use my email address, which is what I've used for years. But if I enter my Mariner number it logs in just fine. Just to clarify, not given me a log in failed or bad password notice, just keeps looping back to the log in screen. 

So something wonky is going on re log ins.

Odds are that your email is linked to more than one Mariner #. Your PCC or TA can probably fix it. Or, if you are a fan of bouncy hold music, you can try the Mariner Society.

[AKJonesy]

Two things I suggest.  Shut down your computer/tablet/phone and re-start it.  Second, use a different browser.  That is, if you use Edge, try Chrome or Brave, etc.  These two things usually "fix" these kinds of problems.  But, yea...HAL website is not the best.  

[3rdGenCunarder]

16 hours ago, StLouisCruisers said:

I've been using incognito Chrome pages to access my Hal account.  I had to ask DH how to get to that type of page since I hadn't done that in a while.  (3 dots on upper right on Chrome)   I can sign in and look at shore excursions, etc. on my bookings.  If I get a bad request page i go backwards and click on some other way.

 

Thank you!!! I was able to see excursions for my cruise and book three that I'm sure I want. Oddly, at one point, I saw the old design for itinerary/excursions and when I clicked on an excursion, the reviews were all very old. I clicked back a few times and then it reset to the new excursion pages with the updated reviews. 

 

It wasn't very happy about giving me info on dining, but I can wait to make those choices. 

[StLouisCruisers]

1 hour ago, 3rdGenCunarder said:

 

Thank you!!! I was able to see excursions for my cruise and book three that I'm sure I want. Oddly, at one point, I saw the old design for itinerary/excursions and when I clicked on an excursion, the reviews were all very old. I clicked back a few times and then it reset to the new excursion pages with the updated reviews. 

 

It wasn't very happy about giving me info on dining, but I can wait to make those choices. 

 

Good to hear.  I noticed lots of very old reviews on some excursions I've looked at recently.  I still haven't picked out dining dates for my "free" specialty dining credits.

[NorbertsNiece]

I am so relieved to read this thread and know I'm not alone!! Been a real nightmare especially when attempting a payment having survived the loopy login!!

 

Linda 

[QuattroRomeo]

.

It must be the weekend...🙄

 

 

[Roz]

Moi aussi.  Very aggravating.

[Haljo1935]

Yep, from the book "My Life as a HAL Cruiser"

 

[OlsSalt]

Thank you for this infallible reminder of what day of the week it is.

Easy to lose track when retired. 

[Mary229]

I get that on a daily basis.  I play musical chairs with different devices and different browsers to accomplish the simplest of tasks.  The It department needs a clean out 

[OlsSalt]

6 minutes ago, Mary229 said:

I get that on a daily basis.  I play musical chairs with different devices and different browsers to accomplish the simplest of tasks.  The It department needs a clean out 

 

They should be able to just open the window in their Seattle office and call out for help.

Someone must be on the streets of Seattle holding up a sign saying "Will program for a free cruise"

[AV8rix]

<sigh>  Well I've posted quite a few comments about this before, but late 2016 CCL (corporate) outsourced IT to offshore Capgemini.  Just google keywords "Capgemini Carnival" for the whole story.  And it's been downhill ever since.

Edited September 9, 2023 by AV8rix

[Banditswife]

I always get Bad request 400 or something like that.  Does HAL realize we are usually going on their website to spend money. A bunch of missed revenue.  Seems like the revenue would make up for what they spend to update/fix their system.

[Toofarfromthesea]

It's not a weekend thing.  It's an any day that ends in y thing.

[NorbertsNiece]

On 9/9/2023 at 7:10 PM, Mary229 said:

I get that on a daily basis.  I play musical chairs with different devices and different browsers to accomplish the simplest of tasks.  The It department needs a clean out 

Yes!! Me too!! I want to give them money and have reached out on Twitter for a UK contact number!!

Edited September 10, 2023 by NorbertsNiece

[alwaysfrantic]

This is what I have gotten.  Every day for a week.   I want to price airfare.  Very frustrating.  
 

I don’t recall seeing hotels listed.  Do they only get offered if I use their air? I would have priced their pre cruise hotels this trip if I had found the offerings. 

[secondtime]

Please notify HAL, your travel agent, or your HAL personal cruise consultant of the website problems.  I just talked to my HAL PCC and he was unaware of the problems many of us are having.  I sent him many screenshots showing the steps I take and the blank, error, etc. pages that I get.  HAL does not have an IT department that he can talk to but he will bring the issue up a HAL meeting he will be attending on Thursday.  The more of us complaining the better chances are that the issues can be fixed.

[Mary229]

17 minutes ago, secondtime said:

Please notify HAL, your travel agent, or your HAL personal cruise consultant of the website problems.  I just talked to my HAL PCC and he was unaware of the problems many of us are having.  I sent him many screenshots showing the steps I take and the blank, error, etc. pages that I get.  HAL does not have an IT department that he can talk to but he will bring the issue up a HAL meeting he will be attending on Thursday.  The more of us complaining the better chances are that the issues can be fixed.

There is also a feedback button on the left margin of website pages - use it often. 

[KAKcruiser]

You have to really want to book a cruise with HAL to put up with how hard it is.  The website is terrible and if you call, most of the reps have problems.  The only way to get decent help is to ask to speak to a pricing specialist who seem to be people with more experience.

[Toofarfromthesea]

2 hours ago, KAKcruiser said:

You have to really want to book a cruise with HAL to put up with how hard it is.  The website is terrible and if you call, most of the reps have problems.  The only way to get decent help is to ask to speak to a pricing specialist who seem to be people with more experience.

Or use a TA. 

[StLouisCruisers]

An update from me on using the HAL website.  I was only able to work with it using incognito as I reported a little over a week ago.  

 

I got a new laptop which I started using yesterday, set up with Chrome like the old one, and I can actually go on the site, open up shore excursions, and purchase one today without using incognito!  I could use my credit card to pay and nothing went to a Bad Request page or just a blank page.  How refreshing!  Is everybody else still having problems?

[alwaysfrantic]

17 hours ago, StLouisCruisers said:

An update from me on using the HAL website.  I was only able to work with it using incognito as I reported a little over a week ago.  

 

I got a new laptop which I started using yesterday, set up with Chrome like the old one, and I can actually go on the site, open up shore excursions, and purchase one today without using incognito!  I could use my credit card to pay and nothing went to a Bad Request page or just a blank page.  How refreshing!  Is everybody else still having problems?

I am.  The website is garbage 

[BermudaBound2014]

On 9/13/2023 at 2:32 PM, Toofarfromthesea said:

Or use a TA. 

 

Except the TA's are having a problem too. And so are HAL reps, as one I spoke with this week couldn't get cabana information to load properly. And using a TA doesn't help the general consumer when they are searching for things like shore excursions or trying to make spa appointments pre cruise.

 

How long will it be before TA's stop wanting to sell HAL due to these issues? Or stop discounting their commission heavily to compensate for the extra time any booking may take? 

 

In fairness, this is not just HAL, but HAL's site is the worst, by far. I have a booking with Carnival and their web site just started showing the 'bad' error periodically. Ironically, I also have a booking with NCLH and their website remains error free. For the record, I've also had issues with Celebrity and RCL in the past, but nothing compares to this debacle.

 

At this point I have to believe that HAL has lost business due to the web site. The errors have been too consistent for far to long.

 

This industry is competitive with small margins. The HAL website is truly atrocious and leaves me with a less than fuzzy feeling about the company as a whole. I tend to believe I am not alone.

 

 

 

 

[Mary229]

6 minutes ago, BermudaBound2014 said:

 

Except the TA's are having a problem too. And so are HAL reps, as one I spoke with this week couldn't get cabana information to load properly. And using a TA doesn't help the general consumer when they are searching for things like shore excursions or trying to make spa appointments pre cruise.

 

How long will it be before TA's stop wanting to sell HAL due to these issues? Or stop discounting their commission heavily to compensate for the extra time any booking may take? 

 

In fairness, this is not just HAL, but HAL's site is the worst, by far. I have a booking with Carnival and their web site just started showing the 'bad' error periodically. Ironically, I also have a booking with NCLH and their website remains error free. For the record, I've also had issues with Celebrity and RCL in the past, but nothing compares to this debacle.

 

At this point I have to believe that HAL has lost business due to the web site. The errors have been too consistent for far to long.

 

This industry is competitive with small margins. The HAL website is truly atrocious and leaves me with a less than fuzzy feeling about the company as a whole. I tend to believe I am not alone.

 

 

 

 

Seabourn - same glitches