DaveOKC Posted September 14, 2023 #1 Share Posted September 14, 2023 Wake up HAL and fix this issue. I am getting this message all the time now and am afraid that when I really need to access the site to print boarding passes, etc. that I will not be able to. Has anyone come up with a work around when you get this message? 2 Link to comment Share on other sites More sharing options...
alwaysfrantic Posted September 14, 2023 #2 Share Posted September 14, 2023 It’s awful. It is rivaling the incompetence of the Marriott Vacation Club website. 1 Link to comment Share on other sites More sharing options...
Cruise Suzy Posted September 14, 2023 #3 Share Posted September 14, 2023 Are you using a phone or computer? I don't have a smartphone and very rarely get that message when using the Website - even when others complain they are. Link to comment Share on other sites More sharing options...
DaveOKC Posted September 14, 2023 Author #4 Share Posted September 14, 2023 2 minutes ago, Cruise Suzy said: Are you using a phone or computer? I don't have a smartphone and very rarely get that message when using the Website - even when others complain they are. Computer and two different browsers! Link to comment Share on other sites More sharing options...
Cruise Suzy Posted September 14, 2023 #5 Share Posted September 14, 2023 Did a mock booking and accessed two booked cruises this morning without a problem. Have nothing to suggest. Link to comment Share on other sites More sharing options...
Rare Roz Posted September 14, 2023 #6 Share Posted September 14, 2023 I get it whether I'm using a phone, tablet, or PC. 2 Link to comment Share on other sites More sharing options...
YourWorldWithBill Posted September 14, 2023 #7 Share Posted September 14, 2023 23 minutes ago, DaveOKC said: Computer and two different browsers! Sometimes I have to try a third browser to make things work! 1 Link to comment Share on other sites More sharing options...
KAKcruiser Posted September 14, 2023 #8 Share Posted September 14, 2023 I got it to work on chrome last night. Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted September 14, 2023 #9 Share Posted September 14, 2023 The only browser I can get it to work for is Edge, my preferred Chrome has been the error for 3 days until this morning it worked. I keep checking to see if they added my Mariner days for our cruise that ended Sunday. Still not updated and cruise does not show at all.Obviously HAL is having computer issues in many areas. 1 Link to comment Share on other sites More sharing options...
KAKcruiser Posted September 14, 2023 #10 Share Posted September 14, 2023 Another workaround is to not enter your mariner number. But, I really think it is just an intermittent glich and sometimes it works and sometimes it doesn't. It really should be fixed. Link to comment Share on other sites More sharing options...
cwd79 Posted September 14, 2023 #11 Share Posted September 14, 2023 I get that message every day and the only way I have found around it is to open another tab in incognito mode and then I have no issues. No idea why that works for me. Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted September 14, 2023 #12 Share Posted September 14, 2023 About a week ago, someone suggested chrome in incognito mode. That has worked for me. The website is still slow, but I can get around in it. Link to comment Share on other sites More sharing options...
colbe Posted September 14, 2023 #13 Share Posted September 14, 2023 I use incognito mode on Chrome. Solved the problem immediately. 1 Link to comment Share on other sites More sharing options...
Rare Mary229 Posted September 14, 2023 #14 Share Posted September 14, 2023 I get it on 3 devices, 3 browsers. No where is safe look on the left margin of the website for that tiny feedback button - use it often. 1 Link to comment Share on other sites More sharing options...
Rare QuattroRomeo Posted September 14, 2023 #15 Share Posted September 14, 2023 34 minutes ago, Mary229 said: I get it on 3 devices, 3 browsers. No where is safe look on the left margin of the website for that tiny feedback button - use it often. Mary, where is this button? I have looked at cannot find it!(when the website is working...) Link to comment Share on other sites More sharing options...
Rare Mary229 Posted September 14, 2023 #16 Share Posted September 14, 2023 9 minutes ago, QuattroRomeo said: Mary, where is this button? I have looked at cannot find it!(when the website is working...) Scroll down then up to make it appear 1 Link to comment Share on other sites More sharing options...
Rare QuattroRomeo Posted September 14, 2023 #17 Share Posted September 14, 2023 Thanks, I'll keep looking for it to appear! Doesn't show on my android tablet or pc currently. Link to comment Share on other sites More sharing options...
Rare BermudaBound2014 Posted September 14, 2023 #18 Share Posted September 14, 2023 @Mary229 thanks for sharing the feedback button. HAL's website is atrocious. No excuses. I've gotten the message on 3 browsers and my phone and also while in incognito mode. The only thing that seems to work for me if I REALLY need to get into the site is to reboot my phone. But, even then, I'm not sure I haven't just gotten lucky the two times I have done the reboot. 2 Link to comment Share on other sites More sharing options...
510picker Posted September 14, 2023 #19 Share Posted September 14, 2023 Same message here. Their website was bad before and has only gotten worse. Link to comment Share on other sites More sharing options...
Marelaine Posted September 15, 2023 #20 Share Posted September 15, 2023 Try clearing your cache and browser history. Then restart your device. Works for me every time I get the Bad Request error message. Link to comment Share on other sites More sharing options...
Toofarfromthesea Posted September 15, 2023 #21 Share Posted September 15, 2023 5 hours ago, colbe said: I use incognito mode on Chrome. Solved the problem immediately. Your post encouraged me to try that and Eureka! it worked. I was able to do what had previously been impossible, book and pay for 2 specialty dinners on my January 13th cruise. Previously I had been able to get them in the cart but when I tried to check-out and pay, no matter how fast I got the CC info and address info in it would tell me it timed out. So thank you very much. 1 Link to comment Share on other sites More sharing options...
KAKcruiser Posted September 15, 2023 #22 Share Posted September 15, 2023 It might all just be a matter of luck when it works. 2 Link to comment Share on other sites More sharing options...
deliver42 Posted September 15, 2023 #23 Share Posted September 15, 2023 I've had the problem ott off and on. Thankfully, when I booked our cruise on Tuesday, everything was working well, and have all my conformation papers. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now